MGT 363 - Chapter 7

Arrange the steps involved in case development for employee training in the correct order of occurrence. (Place the first step at the top.)

1. Identifying a problem 2. Gathering info 3. Prepping an outline 4. Determining the media to be used to present the case 5. Prepping actual case materials

Arrange the steps involved in the development of effective self-directed learning in the correct order of occurrence. (Place the first step at the top.)

1. Identifying tasks 2. Writing learning objectives 3. Developing content 4. Breaking it up into chunks 5. Developing an evaluation package

70-20-10 model

70: on the job 20: coaching and mentoring 10: formal classroom instruction

Which of the following training methods is a work-study method with the benefits of both classroom and on-the-job training?

Apprenticeship

_______ __________ provides trainees with the opportunity to practice the key behaviors demonstrated by a model.

Behavior modeling

Which of the following training methods requires trainees to make decisions after analyzing the collected information?

Business games

Identify a training method that assumes that learning through a process of discovery helps employees recall and apply knowledge and skills on job.

Case studies

True or false: Compared to other training methods, on-the-job training needs more investment in time or money for materials, the trainer's salary, or instructional design.

False

True or false: Presentation methods provide a better learning environment and transfer of training than do the hands-on methods.

False

True or false: Simulators are completely different from the physical equipment, patients, and conditions that trainees encounter on the job.

False

Which of the following training methods focuses on individual as well as team learning?

Group building methods

Which of the following training methods requires trainees to be actively involved in learning?

Hands-on methods

Which of the following is true of a behavior modeling session?

It involves an introduction, preparation of skill and its development, and planning of the application.

Identify an accurate statement about on-the-job training (OJT).

It motivates trainees to work as they use actual tools and equipment on the training.

Identify a disadvantage of the lecture method of training.

It tends to inhibit learning and transfer of training due to lack of trainee involvement and feedback.

Identify the method of learning that allows trainers to teach trainees through spoken words and is primarily based on one-way communication.

Lectures

According to the 70-20-10 model of learning, which of the following factors tend to increase the likelihood of learning in training? (Check all that apply.)

Meaningful and practical content Feedback and reinforcement from others Active involvement of trainees in the learning process

_____ is a training program in which new or inexperienced employees learn in the work setting and during work by observing peers or managers performing the job and then try to imitate their behavior.

On-the-job training

Identify the predominant methods used to present modeling displays. (Check all that apply.)

Online videos and DVDs

Which of the following is a type of the lecture method of presentation that involves two or more speakers presenting information and asking questions to the audience?

Panels

Which of the following learning methods includes lectures and audiovisual techniques?

Presentation methods

____ ____ refer to experiences in which trainees explore what is involved in the role of a manager or a client by taking on that role.

Role play

Which of the following types of the lecture method of presentation involves two or more trainers presenting multiple topics or different views on the same topic?

Team teaching

Identify an accurate statement about a typical business game.

The game is intended to demonstrate application of a behavior, skill, or knowledge.

Identify an accurate statement about hands-on training methods.

These methods help trainees understand how skills and behaviors can be transferred to the job.

Identify an accurate statement about role-plays.

They are dependent on the emotional reactions of the other trainees for outcomes.

Identify the true statements about key behaviors that are used in behavior modeling training programs. (Check all that apply.)

They are necessary to complete a task. Typically performed in a specific order

Identify the role of trainers in self-directed learning.

They serve as facilitators for learning.

True or false: Application planning requires trainees to identify and write specific situations in which the learned key behaviors should be used.

True

True or false: Self-directed learning is likely to become a more common training method in the future, as firms seek to train staff flexibly, take advantage of technology, and encourage employees to be proactive in their learning.

True

The typical duration of an apprenticeship program can range from _____ years.

Two to six

Identify the true statements about video as an audiovisual technique for training. (Check all that apply.)

Video is generally used in conjunction with lectures to show trainees real-life experiences and examples. Video is useful in improving communications skills and for illustrating how procedures should be followed.

At which point in case development for employee training should a trainer consider how a case exercise will be conducted?

When determining the suitable media to use to present the case

In behavior modeling, _____ prepares trainees to implement the key behaviors on the job.

application planning

In the context of presentation methods of learning, videos, slides, and overheads are part of _________ instruction.

audiovisual

Business games that are used to ensure learning and transfer of training should _____.

be realistic to enhance meaningfulness of the game

An accurate statement about a lecture as a presentation method is that it _____.

can be used to deliver a consistent message

A __________ is a description about how employees or an organization dealt with a difficult situation.

case study

The first step in choosing a method of training is to _____.

determine the type of learning outcome that needs to be emphasized in training

The first step in developing behavior modeling training programs is to _____.

identify the tasks that are not being adequately performed due to lack of behavior or skill

According to research, behavior modeling is an effective technique to teach _____ skills to trainees.

interpersonal and computer

Lectures are often supplemented with question-and-answer periods, discussion, video, or case studies because the lecture method does not allow trainers to _____.

judge the trainees' level of understanding quickly and efficiently

In behavior modeling, the key behaviors that trainees need to practice to cultivate the same set of behaviors are provided by the _________ __________

modeling display

Presentation methods are methods that _____.

require trainees to be passive recipients of information

Which of the following training methods requires employees to take responsibility for all aspects of learning?

self-directed training

A(n) ______________ is a training method that represents a real-life situation, with trainees' decisions resulting in outcomes that mirror what would happen if they were on the job

simulation

Business games are similar to _____ as they can be used to train employees for jobs that are risky and costly.

simulations

Behavior modeling is based on the principles of _____.

social learning theory

Successful on-the-job training is based on the principles of _____.

social learning theory

Behavior modeling teaches key behavior to trainees through _________ ____________ which occurs when a trainee sees a model receiving reinforcement for using certain behaviors.

vicarious reinforcement