MGT 363 Exam 2

_____ is a group-building method that may include customers and addresses problems such as how to change the business and develop global leaders.

Action learning

Evaluation designs without pre-test or comparison groups are most appropriate when _____.

a company is only interested in whether trainees have achieved a certain proficiency level

Six Sigma and Kaizen, black belt training programs, involve principles of _____.

action learning

A(n) _____ is a written document that includes the steps that a trainee and manager will take to ensure that training transfers to the job.

action plan

Vicarious reinforcement is most relevant to _____.

behavior modeling

Lecture as a presentation method _____.

can be easily employed with large groups of trainees

Explicit knowledge _____.

can be managed by a knowledge management system

A(n) _____ gets learners into the appropriate mental state for learning and allows them to understand the personal and work-related meaningfulness of course content.

concept map

Development of effective self-directed learning typically begins with _____.

conducting a job analysis to identify the tasks that must be covered

The evaluation process ideally begins with _____.

conducting a needs analysis

If training emphasizes total group discussion with limited presentation and no small-group interaction, a _____ seating arrangement will be most effective.

conference-type

A _____ refers to an organized program of study designed to meet a complex learning objective.

curriculum

With opportunity to perform, activity level refers to the _____.

frequency with which trained tasks are performed on the job

Effective knowledge sharing is most likely when employees _____.

have easy access to information within the context of their jobs

Curricula differ from courses in that curricula _____.

include broader learning objectives

A case study _____.

is a description about how employees or an organization dealt with a difficult situation

Behavior and skill-based outcomes are best measured by _____.

observations

If companies have a limited budget for developing new training methods, the most appropriate hands-on training method would be _____.

on-the-job training (OJT)

In training, the greatest level of support that a manager can provide is to _____.

participate in training as an instructor

Typically, _____ are used to assess cognitive outcomes.

pencil-and-paper tests

In a _____ review meeting, a manager and employee discuss strengths and weaknesses of the employee's performance and agree on improvement goals.

performance appraisal

The pre-training phase primarily involves _____.

preparing, motivating, and energizing trainees to attend the learning event

_____ involves training teams how to share information and make decisions.

Coordination training

A request for proposal (RFP) is a document mainly used to identify _____.

Correct potential vendors and consultants for training services

Which of the following instances call for training with an emphasis on far transfer?

Creating a new product

Which of the following statements is true of knowledge management?

Creating communities of practice and using "after-action reviews" at the end of each project facilitates knowledge management.

_____ best prepares team members to step in and take the place of a member who may temporarily leave the team.

Cross training

According to the Myers-Briggs Type Indicator (MBTI), which of the following types of learners require instructors to emphasize personal needs, beliefs, values, and experiences?

Feeling learners

Which of the following statements best differentiates formative evaluation from summative evaluation?

Formative evaluation focuses on how to make a training program better, whereas summative evaluation helps to determine the extent to which trainees have changed after training.

Which of the following is the first stage of an experiential learning training program?

Gain conceptual knowledge and theory

Which of the following is an affective learning outcome?

Greater appreciation of diversity

_____ learning focuses on well-defined competencies typically trained via lecture and online methods.

Guided competency

Which of the following is a major cause for loss of explicit and tacit knowledge?

Older employees retiring

_____ refers to the ease with which training outcomes can be collected.

Practicality

Which training outcome relates to trainees providing feedback about their satisfaction with a trainer?

Reactions

_____ refers to the training that a team manager receives that focuses on ways to resolve conflict within the team.

Team leader training

Which of the following statements is true?

There is considerable overlap between learning outcomes across the training methods.

Which of the following is not characteristic of case studies?

They allow trainees to act out skills.

Which of the following statements is true of lesson plans?

They ensure that both the trainee and the trainer are aware of the course and program objectives.

Which of the following statements is true of near transfer?

Trainees should be encouraged to focus only on important differences between training tasks and work tasks rather than unimportant differences.

_____ prefer blended learning.

Millennials

Which of the following statements is most true of comparison groups?

A comparison group consists of a group of employees who do not attend the training program.

_____ is an example of a context-based learning method that is guided by companies.

A simulation

Which of the following training methods involve assisting a certified tradesperson at a work site?

Apprenticeships

Which of the following requires the least amount of participation from trainees?

Audiovisual instruction

Front-line supervisors are likely most concerned with which training outcomes?

Behavior and skill-based outcomes

_____ relate to whether trainees are using training content back on the job.

Behavior and skill-based outcomes

_____ is based on the principles of social learning theory.

Behavior modeling

Which of the following is a major aid in communicating tacit knowledge?

Discussion

Which of the following statements is true of random assignment?

It assigns employees to a training program without considering their individual differences.

Which of the following statements is true of Solomon four-group evaluation design?

It combines both pre-test/post-test comparison group and post-test-only control group design.

Which of the following is a presentation method of training?

Lecture

If a firm measures its sales volume before and after a training program, which training outcome is it focused on?

Results

_____ is a time period in which participants no longer receive training intervention.

Reversal

Which of the following training methods is best suited for attitudinal learning outcomes?

Role play

Which of the following methods allows employees to take responsibility for all aspects of learning, including when it is conducted and who will be involved in it?

Self-directed learning

Kitty has been a trainer for many years, and she has become disillusioned with her trainees. She believes that trainees today lack any motivation to learn. This attitude is apparent to her trainees, and her trainees then fail to exert personal initiative, as expected. What phenomenon is most likely occurring in this instance?

Self-fulfilling prophecy

Which of the following statements is true of business games?

Several alternative courses of action are available to trainees.

Which of the following statements is most true of on-the-job training (OJT)?

Skills learned through OJT are easily transferred to the job.

_____ focuses on context-dependent knowledge and skills learned via social media and informal interactions through others.

Social contextual learning

_____ refers to concrete examples of the impact of training that show how learning has led to results that a company finds worthwhile and credible.

Success cases

Which term refers to a group of two or more trainees who agree to meet and discuss their progress using learned capabilities on the job?

Support network

_____ refers to the process of collecting the outcomes needed to determine whether training is effective.

Training evaluation

Return on investment (ROI) analysis is best suited for training programs that are _____.

significant financial investments

Formative evaluation involves collecting data about a training program from trainees mainly through _____.

their opinions and feelings about the program

Low levels of opportunity to perform may indicate that _____.

training content is not important for the employee's job

In the context of big data, _____ refers to the large number of sources and types of data.

variety

In the context of big data, _____ refers to the huge amount of data that is being generated and the speed with which it must be evaluated, captured, and made useful.

velocity