MGT 363 Flores Ch. 6 Review

Typically, ________ are used to assess cognitive outcomes.

"pencil-and-paper" tests

________ refers to the process of collecting the outcomes needed to determine whether training is effective.

Training evaluation

Front-line supervisors are likely most concerned with which training outcomes?

behavior and skill-based outcomes

Which training outcome relates to trainees providing feedback about their satisfaction with a trainer?

reactions

It is estimated that 35% of organizations collect data on which of the following training outcomes?

results

Formative evaluation involves collecting data about a training program from trainees mainly through ________.

their opinions and feelings about the program

A company that aims to improve readily observable outcomes by collecting data at periodic intervals before and after training is likely applying a ________ evaluation design.

time series

________ demonstrate(s) to key business stakeholders, such as top-level managers, that their expectations about training have been satisfied.

Return on expectations (ROE)

________ is a time period in which participants no longer receive training intervention.

Reversal

Which of the following statements is most true of comparison groups?

They represent a group of employees who do not attend training.

Which of the following is an affective learning outcome?

greater appreciation of diversity

Appropriate training outcomes need to discriminate, meaning that ________.

trainees' performance on the outcome should actually reflect true differences in performance

In the context of big data, ________ refers to the large number of sources and types of data.

variety

If a firm measures its sales volume before and after a training program, which training outcome is it focused on?

results

Which of the following statements is NOT true regarding a Net Promoter Score (NPS)?

Trainees are categorized into detractors, permissives, and promotors.

________ refers to whether performance on the outcome reflects true differences in performance.

Discrimination

________ refers to the ease with which training outcomes can be collected.

Practicality

________ relate(s) to whether trainees are using training content back on the job.

Behavior and skill-based outcomes

Which of the following statements is true of random assignment?

It assigns employees to a training program without considering their individual differences.

Which of the following statements is true of Solomon four-group evaluation design?

It combines both pre-test/post-test comparison group and post-test-only/control group designs.

It is estimated that 15% of organizations collect data on which of the following training outcomes?

ROI

________ is (are) likely to be the easiest training outcome to measure.

Reactions

________ refers to concrete examples to show how learning has led to results that a company finds worthwhile and credible.

Success cases

Evaluation designs without pre-test or comparison groups are most appropriate when ________.

a company is only interested in whether trainees have achieved a certain proficiency level

The evaluation process ideally begins with ________.

conducting a needs analysis

If trainers are interested in the generalizability of a study's results, they are said to be interested in the ________ of the study.

external validity

________ relate to trainees' attitudes toward training content and motivation to transfer.

Affective outcomes

Which of the following statements best differentiates formative evaluation from summative evaluation?

Formative evaluation focuses on how to make a training program better, whereas summative evaluation helps to determine the extent to which trainees have changed after training.

Behavior and skill-based outcomes are best measured by ________.

observations

Return on investment (ROI) analysis is best suited for training programs that are ________.

significant financial investments

In the context of big data, ________ refers to the huge amount of data that is being generated and the speed with which it must be evaluated, captured, and made useful.

velocity