MGT 363 Test 1, Ch 1-4

_____ _____ involves examining a company's operating environment to identify opportunities and threats

external analysis

ATD stands for the Association for Training and Development.

false

Age, or even the generation an employee belongs to, does not affect how they prefer to learn.

false

Closed skills are highly influenced by managers, peers, and the work environment.

false

Due to globalization, the supply for talented employees now exceeds the demand.

false

Employee engagement refers to training employees in a wide range of skills so they can fill any role in a team context.

false

Explicit knowledge is thought to have a stronger impact on helping organizations achieve a competitive advantage than tactic knowledge.

false

In small companies, training is typically outsourced to outside vendors.

false

In the context of adult learning theory (andragogy) group discussions would likely be less appropriate than the traditional lecture method.

false

Instrumentality is similar to self-efficacy.

false

Internal analysis involves identifying opportunities and threats.

false

It is generally advisable to design training materials at a reading level that is slightly above the trainees' ability in order to "stretch" them during training.

false

It is important to assess trainees' level of cognitive ability during the needs assessment process because this characteristic most strongly impacts a person's confidence to learn.

false

It is important to conduct a thorough needs assessment at the organization, personal and task levels of analysis.

false

Online technology is useful in the needs assessment process because it is most effective in generating detailed responses.

false

Providing self-management training is an example of an internal learning condition.

false

Talent management professionals typically focus on training as well as team building, conflict management, employment development and change management.

false

The use of technology-based learning delivery remained stable from 2010 to 2012.

false

Uniqueness refers to employee potential to improve company effectiveness and efficiency.

false

in general, it is best to promote a performance orientation among trainees.

false

______ are useful with complex or controversial issues.

focus groups

What is true about age and generation in the context of training?

gen xers dislike close supervision

____ capital refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company's employees invest in their work.

human

What is true of closed skills?

they refer to skills that are to be identically produced by the trainee on the job

_____ ____ refers to the company's decisions regarding where to find employees, how to select them and the desired mix of employee skills and statuses.

staffing strategy

What method is inexpensive and allows the collection of data from a large number of individuals?

survey

A primary disadvantage of using ____ in the needs assessment is that the data obtained may lack detail.

surveys

What is not one of the four major components of the balances scorecard?

sustainability

____ ____ ____ is a companywide effort to continuously improve the ways people, machines and systems accomplish work.

total quality management

Which of the following statements is true of the instructional system design (ISD) model?

the model specifies an orderly, step by step approach to training design

In the needs assessment process, organizational analysis deals with identifying

the training resources that are available

Emphasis on the creation of intellectual capital and the movement toward high performance work systems using teams has resulted in employees performing many roles once reserved for management.

true

For more complex tasks, relatively long rest periods appear to be beneficial for learning.

true

In highly integrated businesses, training is likely to include rotating employees between jobs in different businesses.

true

In learning organizations, there is an understanding that failure provides important information.

true

It is best to include a combination of examples and practice, rather than all practice.

true

Job incumbents should be included as SMEs because they rend to be the most knowledgeable about the job.

true

Task analysis should be undertaken only after the organizational analysis has determined that the company wants to devote time and money for training.

true

The CEO of a company is responsible for setting a clear direction for learning.

true

Upper-level managers are not usually involved in identifying which employees need training or the tasks for which training is needed.

true

most educational theories historically have been developed exclusively to educate children.

true

_____ _____ refer to teams that are separated by time, geographic distance, culture or organizational boundaries and rely almost exclusively on technology to interact and complete their projects.

virtual teams

What is an example of human capital?

work related competence

____ refers to asking a large group of employees to help provide information for needs assessment.

crowdsourcing

Companies adopting a _____ strategy need to train employees in job-search skills and to focus on cross-training their remaining employees

disinvestment

What is a disadvantage of communities of practice (COPs)?

employees are reluctant to participate without an incentive and fear sharing their knowledge with others

What is true about a learning organization?

employees learn from failure and success

In the context of expectancy theory, _____ relates to trainees' beliefs that they perform the trained skill.

expectancy

What statement is true of training?

It is important to realize that for training to be effective, both learning and transfer of training are needed.

ADDIE stands for

analysis, design, development, implementation, evaluation

Companies that emphasize innovation and creativity are called?

baseball teams

A SWOT analysis is typically conducted in the ____ step of the strategic training and development process.

business strategy formulation and identification

____ _____ relates to intellectual capability and general intelligence.

cognitive ability

According to the ATD competency model, a business partner uses...

industry knowledge to create training that improves performance

In person analysis, ____ relate to resources employees need to help them learn

inputs

What learning outcome relates to the ability to design and code a computer program that meets customer requirements?

intellectual skills

What is true of centralized training?

it helps drive stronger alignment with business strategy

What is a position that is characterized by high value and low uniqueness?

lab technician

______ refers to individual control over one's thinking.

metacognition

_____ refers to the process of moving jobs from the US to other locations in the world.

offshoring

According to the text, collecting data on social support for training from managers and peers is a component of which level of analysis?

organizational and person analysis

What is not one of the major business strategies discussed in the text?

product differentiation

What is an example of the internal conditions necessary for learning?

recall of training content

When the top management of Mason's firm made it mandatory for all product managers to undergo skills training, he told his superior that he would be uncomfortable with the process. He added that he was certain of not being able to cope with the new developments. In this instance, Mason is demonstrating _____.

resistance to change

______ is a learning process that involves identifying learned material in long-term memory and using it to influence performance.

retrieval