MGT 395 ch 2

Identify the true statements about leadership training programs aimed particularly toward leaders and supervisors in industry or public service ...

The programs for midlevel managers rely on case studies, presentatioons, simulations, and in-basket exercises to help leaders develop // They have strong parallels to the content and techniques used in university-level courses on leadership.

True or false: Research shows that coaching may be more effective at changing behavior than traditional learning and training approaches ...

True

____ describe leadership situations and are used as vehicles for leadership discussions.

case studies

Which of the following is NOT a good source of information about behaviors leaders need to change?

A program on new leadership techniques.

Which leader development technique focuses on learning by doing?

Action learning.

The notion that a person being coached must want to change; assessments are important; some behaviors cannot be changed; practice is critical; and there is no substitute for accountability are all ...

Best practices for coaches.

What occurs when an organization assigns a relatively inexperienced, but high potential leader to one of the top-executives in the company?

Formal mentoring

___ occurs when peoples expectations or predictions play a casual role in bringing about the events they predict.

The self-fulfilling prophecy

True or false: 3M's commitment to leadership development is illustrated by its decision to make talent development a core business strategy ...

True.

Which of the following best identifies when informal coaching takes place?

Whenever a leader helps a follower change their behavior.

The findings by Eden and Shani that individuals placed in a high potential group were perceived to have higher potential than those placed in an unknown or regular potential group even though potential was never actually assessed reflects ...

a self-fulfilling prophecy.

According to Patricia O'Connell's webs of belief, which of the following web is the foundation for leaders to function in complex, uncertain, and changing environments where leadership solutions to challenges depend on mutual trust and respect among parties?

authenticity

According to Patricia O'Connell's webs of belief, which of the following webs of belief undergirds how one balances active participation in the events of one's life with alternating periods of observation, reflection, detachment, and rest?

flaneur

Which of the following involves participants being given a limited amount of time to prioritize and respond to a number of notes, phone messages, and letters from a fictitious manager's in-basket?

in-basket exercises.

A personal relationship in which a more experienced mentor (usually someone two to four levels higher in an organization) acts as a guide, role model, and sponsor of a less experienced protégé is known as

mentoring.

Unlike traditional training programs, action learning ...

often is conducted in teams of work colleagues who are addressing real company challenges.

Jonathan, a front desk executive at Read Books Inc., handled 40 customer calls per day. He was then sent to a training program last month to improve his communication skills, which cost the organization $500. This month, Read Books observes that his growth is positive and substantial and that he is able to handle 60 customer calls per day. His productivity has increased by $700. This scenario most likely exemplifies

return on investment.

According to Patricia O'Connell's webs of belief, which of the following webs of belief is associated with respecting and caring for all creation, and honoring the needs and identities of everyone in every culture?

reverence

Kyra, a 16-year-old high school girl, is skeptical about her first day at a new school. She believes that nobody will talk to her and that her new teachers will be rude to her. She enters the class in a negative mood and speaks rudely to everyone. Eventually, she sees that her beliefs about the new school and teachers come true. Which of the following is most likely exemplified in this scenario?

self-fulfilling prophecy