MGT 4500 Chapter 16

Identify the activities that individuals should do to establish success before their middle years.

-Build a network -Be true to their values -Set a style

Identify the areas in which employers should meet individuals' needs.

-Clarity of work assignment -Challenge in one's area of expertise -Growth opportunities -Performance feedback

In the context of personal performance, what should individuals do before their middle years to achieve success?

-Develop skills that others would pay for -Become economically strong -Know what is important for them

According to psychologist David Dunning, why is effective coaching essential?

-Experienced leaders get satisfaction by guiding and coaching others. -Emerging leaders are rewarded with tremendous growth opportunities.

Identify the three most popular types of training.

-Leadership development -Information technology -Technical procedures

Identify the leadership competencies identified by Michael Lombardo.

-Personal-interpersonal skills -Strategic skills -Organizational positioning -Energy and drive -Operating skills -Courage

Identify the elements used by learning organizations to discover, create, and transfer knowledge and skills.

-Reward innovation. -Benchmark and implement best practices. -Share lessons learned. -Experienced and new employees learn together. -Look for new knowledge and its application.

According to the capital strategies identified by the Gallup organization, which of the following are criteria of selecting the right employees for an organization?

-They should possess integrity. -They should possess initiative. -They should have the intelligence needed for their job.

According to the capital strategies identified by the Gallup organization, list the correct sequence of strategies that help achieve enhanced revenue growth in an organization.

1. Selection of managers with leadership ability at all organizational levels 2. Selection of the right employees 3. Engagement of employees 4. Focus on employees' strengths

List the correct order of the basic steps that employees should take to achieve peak performance in their job.

1. they should decide what is important to them 2. they should picture the completed task 3. They should take action

According to the American Society of Training and Development, identify the continent with the highest training expenditure as a percentage of payroll.

Asia

Learning

Defined as development of knowledge and skills.

______ is the number one quality that employers want in their employees.

Honesty

Impact

Measured through higher bottom-line results.

Satisfaction

Measured through participant approval ratings.

In the context of types of coaches or leaders, who is considered an agent of omnipotent authority?

Priest

The phenomenon whereby the expectation of success brings about success is known as the ______.

Pygmalion effect

In the context of types of coaches or leaders, identify the ones who focus the attention of their followers on themselves.

Shamans

What advice did Steve Jobs give to college graduates in a commencement speech at Stanford University?

Stay young, stay foolish

What is involved in leadership stretch assignments?

Taking risks by stepping out of one's comfort zone

Application

Understood as on-the-job application of new concepts.

According to the Four Levels Approach outlined by Donald Kirkpatrick, managers are mostly concerned with ______.

application

Leaders use Matthew Kelly's The Dream Manager tool to improve retention through ______.

caring leadership

Leadership stretch assignments induce growth by _____

changing things up

Leadership stretch assignments induce growth by ______.

changing things up

Leaders who achieve their position through experiences of self-transformation and the consent of their followers are called ______.

elected leaders

In the context of organizational conditions conducive to growth, growth of individuals is facilitated when organizations ______.

encourage individuals to express themselves honestly

True or false: As a basic step to achieve peak performance, an employee should visualize the smooth handling of a situation without any unexpected aspects of the situation.

false

True or false: Communication skills is one of the "big three" qualities that employers want in their employees.

false

True or false: David Dunning explains that the role of employees is the same as that of First Assistant.

false

According to author Noel Tichy, effective organizations have ______.

good leaders at every level

According to Donald Kirkpatrick's Four Levels Approach, progress in bottom-line results measures the ______ of a training.

impact

On a normal probability curve representing all leaders, the middle 80 percent of this curve are ______.

leaders who can be nudged in the direction of effective leadership

According to Michael Lombardo, there are ______ areas in leadership competencies.

six

According to Peter Senge, how many elements do learning organizations use to find, produce, and transfer knowledge and skills?

six

In an organization, leadership development efforts are ______.

sustained over time

The Galatea effect is the phenomenon whereby ______.

the greater an individual's self-expectation, the better he or she performs

In the context of personal conditions conducive to growth, growth of individuals is facilitated when ______.

their level of self-esteem moves from lower to higher

After identifying leadership gaps, organizations ______ to bridge the gaps.

train competent employees

One of the oldest and the most important issues in the business world is to know ______.

what makes the best employees stay