MGT 6

The most challenging and difficult group for the manager and the organization is the group with a. high performance norms and low cohesiveness. b. high performance norms and high cohesiveness. c. low performance norms and low cohesiveness. d. low performance norms and high cohesiveness.

Not A

What is meant by competing style? a. A management style involving a stance of high assertiveness with low cooperation b. A style displaying both high assertiveness and high competitions c. A style exhibiting low assertiveness and high cooperation d. A style displaying low assertiveness and low cooperation

a. A management style involving a stance of high assertiveness with low cooperation

When a management professor places a large oak desk in his office and makes visiting students sit on a small chair in front of it, he is creating what type of environmental barrier to communication? a. A physical barrier b. A power-and-status barrier c. A psychological barrier d. A hazardous structure

a. A physical barrier

What term describes the stage in which task forces, project teams, or committees complete their task and disband? a. Adjourning stage b. Norming stage c. Storming stage d. Performing stage

a. Adjourning stage

Which of the following characteristics relates to group-maintenance roles? a. Behaviors that help the group engage in constructive interpersonal relationships, and help members fulfill personal needs and derive satisfaction from group participation b. Group behaviors involving interaction with members in other units of the organization or outside the organization c. Behaviors oriented toward generating information and resolving problems d. Behaviors that disrupt the group, draw attention to individual rather than group functioning, and detract from positive interactions

a. Behaviors that help the group engage in constructive interpersonal relationships, and help members fulfill personal needs and derive satisfaction from group participation

Which of the following refers to the broad range of body motions and behaviors, from facial expressions to the distance one person stands from another, that send messages to a receiver? a. Body language b. Information overload c. Channel richness d. Perceptual selection

a. Body language

What is meant by upward communication? a. Communication flowing from lower to higher levels of the organization, such as progress reports, suggestions, inquiries, and grievances b. The process through which information and meaning are transferred from one person to another c. Informal communication channels, found in virtually all organizations d. The medium or method used to transmit the intended information and

a. Communication flowing from lower to higher levels of the organization, such as progress reports, suggestions, inquiries, and grievances

Which of the following refers to the receiver's response to the sender's communication? a. Feedback b. Decoding c. Listening d. Encoding

a. Feedback

What are functional groups? a. Groups that perform specific organizational functions, with members from several vertical levels of the hierarchy b. Groups that cut across the firm's hierarchy and are composed of people from different functional areas and possibly different levels c. Groups created by the organization that generally have their own formal structure d. Groups that arise naturally from social interaction and relationships and are usually very loosely organized

a. Groups that perform specific organizational functions, with members from several vertical levels of the hierarchy

What name is given to groups that arise naturally from social interaction and relationships and are usually very loosely organized? a. Informal groups b. Project teams c. Functional groups d. Cross-functional groups

a. Informal groups

What is meant by negotiation? a. Occurs when two or more parties discuss a problem with the intent to resolve differences and come up with a solution b. The maneuvering by an individual to try to gain an advantage in the distribution of organizational rewards or resources c. The tendency of some individuals to perform at less than their optimum in groups, relying instead on others to carry their share of the workload d. A situation occurring when members of a group publicly agree on a course of action even though there is an underlying consensus agreement that an alternative course is preferred

a. Occurs when two or more parties discuss a problem with the intent to resolve differences and come up with a solution

What name is given to the maneuvering by an individual to try to gain an advantage in the distribution of organizational rewards or resources? a. Politics b. Accommodating style c. Socialization d. Competing style

a. Politics

Which of the following refers to the person who wishes to relay or share particular information and meaning, and initiates the communication process? a. Sender b. Decoder c. Channel d. Receiver

a. Sender

Which of the following refers to a temporary group of employees responsible for bringing about a particular change? a. Task force b. Functional group c. Project team d. Formal group

a. Task force

What is a receiver? a. The person to whom the information and meaning are sent b. The process of interpreting and attaching personal meaning to the message c. The process of transforming information into understandable symbols d. The person who wishes to relay or share particular information and meaning, and initiates the communication process

a. The person to whom the information and meaning are sent

Nonverbal communications often tell us what about the sender? a. The sender's emotional state b. The sender's communications competence c. The sender's true reason for communicating d. Whether the sender is left-brained or right-brained

a. The sender's emotional state

Which of the following alternatives best describes the purposes of most groups? a. To recommend things, make things, or run things b. To motivate, energize, and direct the organization c. To brainstorm, create alternatives, and make decisions d. To plan, organize, and control organizational behavior

a. To recommend things, make things, or run things

The behaviors expected of a specific person in the group are referred to as a. a role. b. a style. c. an expectation. d. a norm.

a. a role.

As a group disbands, with its task complete, it goes through the state of a. adjourning. b. commemorating. c. au revoir. d. memorializing.

a. adjourning.

In the development of norms, when the founder of Mars Candy threw stale Mars Bars at his executives after the bars had been found at a store, it was most clearly an example of a. an explicit statement by a leader. b. a carryover from past situations. c. a critical event in a group's history. d. an exercise of legitimate executive power.

a. an explicit statement by a leader.

A new leadership role that has evolved in the management of modern work groups, where knowledge is widely shared, is a. facilitation. b. cooperation. c. cohesiveness. d. trust.

a. facilitation.

You put together a foreign policy team made up of twelve Ivy-League Ph.D.s, who all went through the same Ph.D. program. They are the best and brightest. The foreign policy they develop is likely to show the effects of a. groupthink. b. genius. c. diversity. d. coherence.

a. groupthink.

Groups, like people, products, and organizations, have a. life cycles. b. short lives. c. passion and conflict. d. norms.

a. life cycles.

Your Wobbly Widget work team increases production of widgets by 50 percent over a one-year period, reduces defective widgets by 50 percent, and reports an increase in job satisfaction of 50 percent. The best description of what you have developed is a. measurements of both personal and performance outcomes of effectiveness. b. a love affair with the magical number 50. c. a pragmatic set of measures of their accomplishments. d. a highly effective and productive work team.

a. measurements of both personal and performance outcomes of effectiveness.

All of the following are phases in the five-phase model of group development EXCEPT a. mourning. b. storming. c. norming. d. forming.

a. mourning.

When a group of employees is put together and is made responsible for a whole work process, designed to give them a feeling of "ownership" of a whole job, it is called a a. self-directed work team. b. project team c. committee. d. task force.

a. self-directed work team.

The norms of a group can be very positive in that they can a. support the goals, mission, and success of the organization. b. organize the members of the group as they complete its task. c. let other groups in the organization know what the group stands for. d. provide a standard of excellence for the group to aim at.

a. support the goals, mission, and success of the organization.

When a temporary group of employees is formed that is responsible for bringing about a particular change, it is called a a. task force. b. committee. c. self-directed work team. d. product development team.

a. task force.

In general, the more heterogeneous the members of a group are, a. the better the group will be able to solve problems. b. the more conflict the group will have as it meets. c. the more pressure on out-group members there will be. d. the less productive the group will be in the long run.

a. the better the group will be able to solve problems.

The defining characteristic of a self-directed work team is a. the extent to which it is empowered by management. b. the extent to which the leadership role is given to one member. c. the member satisfaction and cohesion within the team. d. the number of members it requires to function well.

a. the extent to which it is empowered by management.

Which of the following characteristics relates to the avoiding style? a. A style displaying both high assertiveness and high competition b. A style displaying low assertiveness and low cooperation c. A style exhibiting low assertiveness and high cooperation d. A style displaying both high assertiveness and high competition

b. A style displaying low assertiveness and low cooperation

What term describes the situation that occurs when members of a group publicly agree on a course of action even though there is an underlying consensus agreement that an alternative course is preferred? a. Competing style b. Abilene Paradox c. Avoiding style d. Storming stage

b. Abilene Paradox

Which of the following refers to behaviors that disrupt the group, draw attention to individual rather than group functioning, and detract from positive interactions? a. Avoiding roles b. Antigroup roles c. Cross-functional roles d. Storming roles

b. Antigroup roles

In managing conflict within a group, when members display low assertiveness and low cooperation because they feel a problem is trivial, they are using what conflict-management style? a. Competing b. Avoiding c. Accommodating d. Compromising

b. Avoiding

Which of the following best describes digital communication? a. Involves written communication only, such as over the Internet b. Can consist of both written and verbal communication c. Is when meanings and symbols are transmitted through analog devices d. Does not include videoconferencing, podcasts, and online videos

b. Can consist of both written and verbal communication

What name is given to the tendency of group members to unite in their pursuit of group goals and to be attracted to the group and each other? a. Abilene Paradox b. Cohesiveness c. Conformity d. Group-maintenance roles

b. Cohesiveness

What name is given to a style displaying both high assertiveness and high competition? a. Accommodating style b. Collaborating style c. Compromising style d. Competing style

b. Collaborating style

Which of the following refers to adherence to the group's norms, values, and goals? a. Cohesiveness b. Conformity c. Abilene Paradox d. Accommodation

b. Conformity

In terms of work processes and work products, which of the following is characteristic of a team? a. Has a strong leader b. Creates collective work products c. Runs efficient meetings d. Discusses, decides, and delegates

b. Creates collective work products

Which of the following channels of communication would be most appropriate when a manager has to fire an employee? a. Formal b. Face to face c. Written d. Email

b. Face to face

What term describes the tendency of some individuals to perform at less than their optimum in groups, relying instead on others to carry their share of the workload? a. Accommodating b. Free-riding c. Boundary-spanning d. Conformity

b. Free-riding

Which of the following characteristics relates to cross-functional groups? a. Groups similar to task forces, but usually responsible for running an operation and in control of a specific work project b. Groups that cut across the firm's hierarchy and are composed of people from different functional areas and possibly different levels c. Fairly small groups formed to recommend changes that will positively affect the quality of the organization's products d. Temporary groups of employees responsible for bringing about a particular change

b. Groups that cut across the firm's hierarchy and are composed of people from different functional areas and possibly different levels

Which of the following characteristics relates to nonverbal communication? a. Words spoken through various channels to convey information and meaning b. Information conveyed by actions and behaviors rather than by spoken or written words c. Anything acting as an information filter, such as knowledge, attitudes, and other factors, that interferes with the message being communicated effectively d. Information and meaning transferred as recorded words, such as memos, reports, and email

b. Information conveyed by actions and behaviors rather than by spoken or written words

Which of the following refers to a norm that is accepted by some but that is not important for organizational success? a. Pivotal norms b. Peripheral norm c. Relevant norms d. Free-riding norm

b. Peripheral norm

What term describes the process by which an individual learns the norms, values, goals, and expectations of the organization? a. Norming b. Socialization c. Facilitation d. Accommodation

b. Socialization

What is a gossip chain? a. An informal communication channel, found in virtually all organizations b. The spreading of information by one person to many others c. An exchange in which one person or a selected few share information with only a few others d. The flow of information, often in matrix structures, between individuals from different units and organizational levels

b. The spreading of information by one person to many others

The eggbeater design project your work team is involved in is close to completion. Team members all now agree to meet at any and all times to make the crucial completion deadline two weeks away. Your behavior is an example of a. high performance. b. a pivotal team norm. c. bonding and synergy. d. a critical event in the team's history.

b. a pivotal team norm.

When a group member engages in behaviors oriented toward generating information and resolving problems, he or she is playing a. an anti-group role. b. a task-specialist role. c. a boundary-spanning role. d. a group maintenance role.

b. a task-specialist role.

The factor(s) that influence the effectiveness of work groups most directly a. is top management's support of the group or team concept. b. are found within the group or team, including its structure and process. c. are the attitudes of workers themselves toward groups or teams. d. is the history that the organization has had with groups or teams.

b. are found within the group or team, including its structure and process.

In classifying groups, the extent of a group's authority and its ability to make and implement work decisions is called its level of a. formality. b. empowerment. c. effectiveness. d. functionality.

b. empowerment.

A problem that emerges in larger groups is a tendency for some members to do less than their share and rely instead on other members. This problem is known as a. parasitism. b. free-riding. c. loafing. d. synergy.

b. free-riding.

Undoubtedly, the widespread use of oral communication is due largely to the fact that it a. is gratifying to the speaker. b. is so easy to use. c. is always clear and effective. d. has so many possible channels

b. is so easy to use.

In the human resource field, many top executives attribute much of their success to a. hard work and persistence. b. knowing the right people. c. good communication skills. d. clear and analytic thinking.

b. knowing the right people.

A valuable, and often underestimated, component of communication, and a difficult skill to master, is a. displaying credibility. b. listening. c. matching appropriate hand gestures with verbal communication. d. appearing trustworthy

b. listening.

Whether or not a group or a team is called for in a situation is often a function of the a. level of autonomy. b. nature of the task. c. performance norms of the organization. d. feedback that is available.

b. nature of the task.

A general problem in our society, and one that contributes to many communication breakdowns, is a. excessive talking. b. poor listening. c. lack of education. d. perceptual filtering.

b. poor listening.

A great deal of research into group decision making suggests that the ideal group size is a. twelve to twenty members. b. seven to twelve members. c. four to six members. d. two to three members.

b. seven to twelve members.

Real communication has not occurred until a. a message has been accurately encoded. b. the message has been received and understood. c. information has been sent in intelligible form. d. a question has been asked by the receiver

b. the message has been received and understood.

Effective communication is defined as sending a message in such a way that a. it is well organized, coherent, and free of distractions. b. the message received is as close in meaning as possible to the message sent. c. the message sent is clearly and accurately encoded in appropriate symbols. d. virtually all noise or interference is removed from the communication process.

b. the message received is as close in meaning as possible to the message sent.

The psychological or emotional phenomenon that underlies the entire concept of empowerment and self-directed work teams is a. love. b. trust. c. cooperation. d. honesty.

b. trust.

What are task-specialist roles? a. A description of the behaviors expected of a specific group member b. Behaviors that help the group engage in constructive interpersonal relationships, and help members fulfill personal needs and derive satisfaction from group participation c. Behaviors oriented toward generating information and resolving problems d. Group behaviors involving interaction with members in other units of the organization or outside the organization

c. Behaviors oriented toward generating information and resolving problems

What term describes a style that reflects a moderate concern for both your goals and the other person's goals? a. Collaborating style b. Accommodating style c. Compromising style d. Competing style

c. Compromising style

What term describes the process of transforming information into understandable symbols, typically spoken or written words or gestures? a. Decoding b. Listening c. Encoding d. Stereotyping

c. Encoding

Which of the following characteristics relates to quality-assurance teams? a. An intact group of employees who are responsible for a whole work process or segment that delivers a good or service to an internal or external customer b. Groups that cut across the firm's hierarchy and are composed of people from different functional areas and possibly different levels c. Fairly small groups formed to recommend changes that will positively affect the quality of the organization's products d. Special type of project team formed to devise, design, and implement a new product

c. Fairly small groups formed to recommend changes that will positively affect the quality of the organization's products

What name is given to informal communication channels, found in virtually all organizations? a. Gossip chain b. Cluster chain c. Grapevine d. Semantics

c. Grapevine

Which of the following refers to the exchange of information among individuals on the same organizational level, either across or within departments? a. Upward communication b. Cluster chain c. Horizontal communication d. Downward communication

c. Horizontal communication

What name is given to groups that arise naturally from social interaction and relationships and are usually very loosely organized? a. Cross-functional groups b. Functional groups c. Informal groups d. Project teams

c. Informal groups

What is written communication? a. The different uses and meanings of words, often influencing the effectiveness of a message b. The medium or method used to transmit the intended information and meaning (such as leaving an email or telling a person face to face) c. Information and meaning transferred as recorded words, such as memos, reports, and email d. The process of transforming information into understandable symbols, typically spoken or written words or gestures

c. Information and meaning transferred as recorded words, such as memos, reports, and email

What term describes the condition of having too much material to process? a. Semantic strain b. Distortion surplus c. Information overload d. Perceptual excess

c. Information overload

When an individual simply has too many jobs to perform, he or she is suffering from what environmental barrier to communication? a. Physical exhaustion b. Excessive noise c. Information overload d. Power and status

c. Information overload

Which of the following characteristics distinguishes a team from the traditional definition of a group? a. Members share a collective identity. b. Members communicate with each other. c. It has a common purpose and goals and holds itself mutually accountable. d. It is composed of two or more individuals.

c. It has a common purpose and goals and holds itself mutually accountable.

What are prescriptions for appropriate behavior of group members that help reduce the disruption and chaos that would ensue if group members didn't know how to act? a. Boundary-spanning roles b. Cohesiveness c. Norms d. Antigroup roles

c. Norms

Which of the following characteristics relates to relevant norms? a. Norms that are accepted by some but are not important for organizational success b. Prescriptions for appropriate behavior of group members that help reduce the disruption and chaos that would ensue if group members didn't know how to act c. Norms that are important, but not as critical as the pivotal norms d. Standards that are critical for group success

c. Norms that are important, but not as critical as the pivotal norms

Which of the following refers to the stage in which members have reached a level of maturity that facilitates total task involvement? a. Norming stage b. Adjourning stage c. Performing stage d. Forming stage

c. Performing stage

What name is given to the behaviors expected of a specific group member? a. Cohesiveness b. Norms c. Roles d. Accommodations

c. Roles

Which of the following refers to an intact group of employees who are responsible for a whole work process or segment that delivers a good or service to an internal or external customer? a. Product-development team b. Project team c. Self-directed work team (SDWT) d. Quality-assurance team

c. Self-directed work team (SDWT)

Which of the following refers to the different uses and meanings of words, often influencing the effectiveness of a message? a. Perception b. Channel richness c. Semantics d. Cluster chain

c. Semantics

Which of the following characteristics best relates to decoding? a. The process of transforming information into understandable symbols b. Accurately receiving and understanding information c. The process of interpreting and attaching personal meaning to the message d. The process through which we receive, filter, organize, interpret, and attach meaning to information taken in from the environment

c. The process of interpreting and attaching personal meaning to the message

Which of the following characteristics best describes communication? a. The process of transforming information into understandable symbols b. The process through which we receive, filter, organize, interpret, and attach meaning to information taken in from the environment c. The process through which information and meaning are transferred from one person to another d. The process of interpreting and attaching personal meaning to the message

c. The process through which information and meaning are transferred from one person to another

Which of the following characteristics relates to group? a. An intact group of employees who are responsible for a whole work process or segment that delivers a good or service to an internal or external customer b. A small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable c. Two or more individuals who communicate with one another, share a collective identity, and have a common goal d. A special type of project team formed to devise, design, and implement a new product

c. Two or more individuals who communicate with one another, share a collective identity, and have a common goal

An important reason why channel selection becomes a personal barrier to communication effectiveness is that some individuals a. can't encode messages in certain channels. b. don't want to buck the organization's channel preferences. c. always seem to lean toward a particular channel. d. don't even know multiple channels exist.

c. always seem to lean toward a particular channel.

All of the following are important reasons why groups enforce group norms EXCEPT a. establish expected behavior of group members. b. help the group deal with interpersonal problems. c. avoid having to express core or central values. d. facilitate the survival of the group.

c. avoid having to express core or central values.

The most popular form of nonverbal communication, which is part of the sender, is called a. emotional connotation. b. physical presence. c. body language. d. power signals.

c. body language.

You tell your Wobbly Widget work team that you are giving them complete authority, including control over their budget, to develop a new high-tech Wobbly Widget. You have a. shown confidence in them. b. denied them formal recognition. c. empowered them fully. d. given them adequate resources.

c. empowered them fully.

When a group has its members drawn from several vertical levels of the organization's hierarchy, it is called a. temporary. b. formal. c. functional. d. unified.

c. functional.

In a general sense, teams tend to have and use _____ knowledge than individuals do, and when working together, they create a _____ number of approaches to problems than individuals do. a. lesser; greater b. lesser; lesser c. greater; greater d. great; lesser

c. greater; greater

You tell the members of the Wobbly Widget work team, whom you have given both the authority and responsibility to develop a new high- tech Wobbly Widget, that they are "the best task force in this whole company." You have a. praised them appropriately. b. used informal motivational methods. c. misnamed them. d. empowered them.

c. misnamed them.

When a balance of interpersonal forces has been achieved within the group and members have accepted their roles, the group has achieved the stage of a. forming. b. storming. c. norming. d. performing.

c. norming.

Another endemic problem in groups, which involves maneuvering by members to gain reward or resource advantages, is the process of a. schmoozing. b. competitiveness. c. politics. d. cheating.

c. politics.

In general, research has shown that the relationship between overall productivity and group cohesiveness is a. negative. b. negligible. c. positive. d. inverted.

c. positive.

When a manager helps new employees learn the group's norms and values, she is helping them with the process of a. mentoring. b. communication. c. socialization. d. feedback.

c. socialization.

The stage in group development in which members begin to assert their roles, jockey for leadership, and make their thoughts and feelings known about the task is a. performing. b. forming. c. storming. d. norming.

c. storming.

Your work team has been challenged by management to develop a better eggbeater. Your team is so dynamic that you not only design a better eggbeater, but you invent a better egg. Your performance is a good example of a. competing. b. norming. c. synergy. d. accommodating.

c. synergy.

For even the most highly talented work or sports teams to be successful, they must a. have a good strategy. b. coexist or harmonize. c. minimize conflict. d. "gel" or develop.

d. "gel" or develop.

What are product-development teams? a. Groups created by the organization that generally have their own formal structure b. Groups that perform specific organizational functions, with members from several vertical levels of the hierarchy c. Groups similar to task forces, but usually responsible for running an operation and in control of a specific work project d. A special type of project team formed to devise, design, and implement a new product

d. A special type of project team formed to devise, design, and implement a new product

What term describes group behaviors involving interaction with members in other units of the organization or outside the organization? a. Task-specialist roles b. Group-maintenance roles c. Cross-functional groups d. Boundary-spanning roles

d. Boundary-spanning roles

What name is given to the medium or method used to transmit the intended information and meaning (such as leaving an email or telling a person face to face)? a. Noise b. Grapevine c. Distortion d. Channel

d. Channel

What name is given to a style displaying both high assertiveness and high competition? a. Competing style b. Accommodating style c. Compromising style d. Collaborating style

d. Collaborating style

What term describes a permanent formal group that does some specific task; may be either a functional or cross-functional group? a. Task force b. Product-development teams c. Project team d. Committee

d. Committee

What term describes groups created by the organization that generally have their own formal structure? a. Functional groups b. Cross-functional groups c. Task forces d. Formal groups

d. Formal groups

Your manager tells you that your performance has been good, but he scowls at you throughout your appraisal interview and slams the door behind you when you leave. Which portion of his communication pattern are you likely to pay the most attention to? a. His written appraisal b. His verbal communication c. His communication channels d. His nonverbal communication

d. His nonverbal communication

Which of the following characteristics relates to facilitators? a. Groups creaWhich of the following refers to a temporary group of employees responsible for bringing about a particular change?ted by the organization that generally have their own formal structure b. Two or more individuals who communicate with one another, share a collective identity, and have a common goal c. An intact group of employees who are responsible for a whole work process or segmentthat delivers a good or service to an internal or external customer d. Leaders who help the group overcome internal obstacles or difficulties so that it may achieve desired outcomes

d. Leaders who help the group overcome internal obstacles or difficulties so that it may achieve desired outcomes

What are pivotal norms? a. Descriptions of the behaviors expected of a specific group member b. Norms that are important, but not as critical as some other norms c. Norms that are accepted by some but that are not important for organizational success d. Standards that are critical for group success

d. Standards that are critical for group success

What name is given to a type of perceptual organization in which we categorize people into groups based on certain characteristics such as race, sex, or education level, and then make generalizations about them according to their group? a. Perception b. Distortion c. Gossip chain d. Stereotyping

d. Stereotyping

Which of the following refers to a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable? a. Formal group b. Committee c. Task force d. Team

d. Team

What is meant by perception? a. The choosing of stimuli from the environment for further processing b. The spreading of information by one person to many others c. The process of transforming information into understandable symbols, typically spoken or written words or gestures d. The process through which we receive, filter, organize, interpret, and attach meaning to information taken in from the environment

d. The process through which we receive, filter, organize, interpret, and attach meaning to information taken in from the environment

What is meant by perception? a. The process of transforming information into understandable symbols, typically spoken or written words or gestures b. The choosing of stimuli from the environment for further processing c. The spreading of information by one person to many others d. The process through which we receive, filter, organize, interpret, and attach meaning to information taken in from the environment

d. The process through which we receive, filter, organize, interpret, and attach meaning to information taken in from the environment

What is meant by perception? a. The spreading of information by one person to many others b. The choosing of stimuli from the environment for further processing c. The process of transforming information into understandable symbols, typically spoken or written words or gestures d. The process through which we receive, filter, organize, interpret, and attach meaning to information taken in from the environment

d. The process through which we receive, filter, organize, interpret, and attach meaning to information taken in from the environment

In group and team development, what is the storming stage? a. The stage when conflicts are largely resolved and harmony ensues b. The stage in which members have reached a level of maturity that facilitates total task involvement c. The stage in which task forces, project teams, or committees complete their task and disband d. The stage when conflict usually occurs and in which group members begin to assert their roles, jockey for leadership positions, and make known their feelings about a task

d. The stage when conflict usually occurs and in which group members begin to assert their roles, jockey for leadership positions, and make known their feelings about a task

Which of the following characteristics relates to the norming stage? a. The stage in which members have reached a level of maturity that facilitates total task involvement b. The stage when group members meet for the first time or two, become acquainted, and familiarize themselves with the group's task c. The stage in which task forces, project teams, or committees complete their task and disband d. The stage when conflicts are largely resolved and harmony ensues

d. The stage when conflicts are largely resolved and harmony ensues

Which of the following characteristics relates to downward communication? a. The flow of information, often in matrix structures, between individuals from different units and organizational levels b. Informal communication channels, found in virtually all organizations c. the exchange of information among individuals on the same organizational level, either across or within departments d. The traditional flow of information from upper organizational levels to lower levels, such as job directions, assignment of tasks, performance feedback, and information concerning the organization's goals

d. The traditional flow of information from upper organizational levels to lower levels, such as job directions, assignment of tasks, performance feedback, and information concerning the organization's goals

Which of the following is NOT an important reason that self-directed work teams are given special attention in Chapter 13? a. They control costs by reducing the need for extra layers of .management b. They are a way to help companies compete in the increasingly global marketplace. c. They give organizations added flexibility to change rapidly to meet the competition. d. They produce a more congenial and happy group of employees who like their employer.

d. They produce a more congenial and happy group of employees who like their employer.

What name is given to words spoken through various channels to convey information and meaning? a. Downward communication b. Upward communication c. Body language d. Verbal or oral communication

d. Verbal or oral communication

When a group member or leader plays a role that involves interacting with members in other units in the organization, or even outside the organization, he or she is playing a. an antigroup role. b. a liaison role. c. a task-specialist role. d. a boundary-spanning role.

d. a boundary-spanning role.

You and the other members of the Wobbly Widget work team have repeatedly asked your facilitator for an assessment of your performance. He always says, "Things are fine" or "You're doing OK." He will say no more. You are faced with a. lack of empowerment. b. low-performance norms. c. a failure of trust. d. a lack of feedback.

d. a lack of feedback.

An important reason why channel selection becomes a personal barrier to communication effectiveness is that some individuals a. can't encode messages in certain channels. b. don't want to buck the organization's channel preferences. c. don't even know multiple channels exist. d. always seem to lean toward a particular channel.

d. always seem to lean toward a particular channel.

Teams can flounder in organizations for months or even years without realizing that change is required if there is lack of a. management support. b. strong leadership. c. clear norms. d. appropriate feedback.

d. appropriate feedback.

A problem that can reduce a group's creativity and objectivity in addressing issues and solving problems is the existence of excessive a. facilitation. b. cohesiveness. c. trust. d. conformity.

d. conformity.

In classifying groups, the extent of a group's authority and its ability to make and implement work decisions is called its level of a. effectiveness. b. formality. c. functionality. d. empowerment.

d. empowerment.

A useful way to look at the performance of any work group is the extent to which it a. gets along with management. b. accepts strong leadership. c. runs efficient meetings. d. functions like a team.

d. functions like a team.

If the words chosen to communicate a message do not match the sender's body language, the potential for misunderstanding and confusion increases, exemplifying the personal communication barrier of a. poor semantics. b. low credibility. c. incrimination. d. inconsistency.

d. inconsistency.

The current or modern view is that conflict in groups is a. destructive but avoidable. b. necessary and truly creative. c. negative and disruptive. d. inevitable and often desirable.

d. inevitable and often desirable.

All of the following are normally consistent with the role of group facilitator EXCEPT a. focusing the group's energy on accomplishing goals. b. anticipating and handling emergency situations. c. encouraging self-discovery and experimentation by the group. d. leading the group to higher levels of role acceptance.

d. leading the group to higher levels of role acceptance.

In the communication process, anything that interferes with a message being communicated effectively is known as a. feedback b. a filter. c. distortion. d. noise.

d. noise.

A norm that some people accept, like going out for a beer after work, but that is not important to organizational success is called a. social. b. pivotal. c. relevant. d. peripheral.

d. peripheral.

Cultural differences are important in determining levels of norms. In Japan, for example, after-work "schmoozing" is often a. relevant. b. peripheral. c. social. d. pivotal.

d. pivotal.

You create a self-directed work team with 30 members at your player-piano plant on the theory that the more the merrier and communication is power. You expect the team to be highly productive. The most likely result is a. high cohesion and medium productivity. b. high morale and high productivity. c. quick decisions as the result of many inputs. d. poor communication and low productivity.

d. poor communication and low productivity.

In understanding how roles in groups are derived, the people, such as bosses and customers, who send messages to others about what they expect are called a. target persons. b. role recipients. c. task specialists. d. role senders.

d. role senders.

For most groups that are attempting to function effectively as teams, the upper limit on team size seems to be about a. seven. b. twelve. c. fifteen. d. twenty.

d. twenty

Your work team has been meeting for six months, and 90 percent of your time is now spent working on your eggbeater project. There is almost no conflict or dissent. Your group is a. forming. b. performing. c. storming. d. adjourning.

not b

A sometimes neglected but often important determinant of work group functioning is the group's a. values and culture. b. cohesiveness. c. facilitator. d. physical environment.

not b not a d???