MGT 654 Test 3
sorting effect
The effect a pay plan has on the composition of the current workforce( the types of employees attracted and retained)
Psychological success
The feeling of pride and accomplishment that comes from achieving life goals
Succession planning
The identification and tracking of high-potential employees capable of filling higher-level managerial positions.
Which of the following statements is most likely true about this case?
The pay structures suggested by the internal and external comparisons doe not necessarily converge.
Which of the following is a disadvantage of skill-based pay?
The possibility of generating a large bureaucracy
Job experience
The relationships, problems, demands, tasks, and other features that employees face in their jobs.
Pay structure
The relative pay of different jobs (job structure) and how much they are paid (pay level).
Renee, the head of operations at a large MNC, prefers outcome-oriented contracts to a behavior oriented contracts. Which of the following is likely to be a reason for this preference?
The tasks she oversees have more measurable outcomes
Progression of withdrawal
The theory that dissatisfied individuals enact a set of behaviors to avoid the work situation
expectancy theory
The theory that says motivation is a function of valence, instrumentality, and esxpectancy.
Development most often results from______.
performing different types of work
When employers pay off employees who promise not to sue for wrongful dismissal, they set the expectation that _______.
poor performers will be compensated when they leave
What will happen to the cost of a merit pay plan if Compu-Globo's business suffers?
He will still have to increase salaries if individual performance is good
Interview
Employees are questioned about their work and personal experiences, skills, and career plans.
Which of the following is true of occupations covered in the Fair Labor Standards Act?
Employees in nonexempt occupations are eligible for overtime pay
What would be an advantage of emphasizing the internal evaluation?
Logistics professionals would probably feel they are being treated more fairly
Whistle-blowing
Making grievances public by going to the media or government.
merit bonus
Merit pay paid in the form of a bonus, instead of a salary increase.
In a skill-based pay structure, ____ tests must be developed to determine whether employees have acquired certain skills.
certification
What factors influence country differences in labor costs?
currency exchange rates
Most employee development occurs through job______.
experiences
Which of the following are among the determinants of interactional justice?
explanation, social sensitivity, and empathy
The standard point that is used to compare other points and provide meaning is known as a(n)_______.
frame of reference
When any change in existing pay practices is set to take place, the intimate involvement of line managers is__________.
necessary
A written agreement that forbids an employee from seeking a job in the same industry if the employee leaves the company is called a _____________.
noncompete clause
In order to make high performance more likely in the future, employers are well advised to______.
offer a monetary reward for high employee performance
To reduce labor costs, some companies are sending jobs overseas, a concept called_______.
offshoring
Unlike development, training's goal is to_____.
prepare an employee for a current job
The individual in agency theory who seeks to direct the behavior of another person is known as the______.
principal
Which of the following facets of satisfaction is measured by the Job Descriptive Index (JDI)?
promotions
In communicating pay cuts to employees, which of the following strategies are effective?
providing detailed reasons why the pay cuts are necessary and demonstrating significant remorse for implementing the pay cuts
Employees with a strong organizational commitment are more likely to ________.
put forth effort
Which of the following are considered protected groups in wrongful discharge cases?
racial minorities, older workers, and whistle-blowers
The distance between the maximum an minimum pay within a pay grade is known as the_____spread.
range
Which of the following forms of compensation makes up the bulk of executive compensation?
restricted stock
The process of systematically moving a single employee from one job to another over the course of time is known as job______.
rotation
After working for a year as a business analyst, Javier quits his job and becomes an image consultant. He works for five years and invests savings by owing a share in a cafe. Within two years of owning a share in the cafe and acquiring knowledge, he becomes a full time restaurateur. Javier's career path is an example of the _______ career pattern.
spiral
Which of the following are considered part of an employee's total compensation?
stock options, paid vacation, salary
When Ben decided to use the JDI as part of the exit interview process, he was using a(n)
strategic retention policy
Katelyn has been asked by her supervisor to complete a project using the latest technology just acquired from the company. Typically, Katelyn, analyzes data and works alone. This new project would be considered a
stretch assignment
As an organization develops a strong reputation, the risk of external forces____.
targeting employees for recruitment increases
When an employee takes on a position on a trial basis so the employees can decide if the position is suitable, it is known as _______.
temporary assignment
Typically, expatriate pay and benefits are linked most closely to_______.
the company's home country
Employees who are often dissatisfied with some aspect of their work life but are unable to initiate internal changes often resort to _____, which make their grievances public.
whistle blowing
If top executive bonuses seem unrelated to organization performance, JBL employees....
will wonder why they don't get increases
Outcome fairness
The judgement that people make with respect to the outcome received relative to the outcomes received by other people with whom they identify.
Minimum wage
The lowest amount that employers are legally allowed to pay; the 1990 amendment of the Fair Labor Standards Act permits a sub-minimum wage to workers under the age of 20 for a period of up to 90 days.
Evidence indicates that there is a strong positive relationship between task complexity and job satisfaction. What does this mean?
The more complex the task, the more satisfied the worker is.
Transfer
The movement of an employee to a different job assignment in a different area of the company.
Which of the following theories is based on E.L. Thorndike's Law of Effect?
The reinforcement theory
In addition to salary, what is a major component of a typical CEO compensation package?
a stock plan
Which of the following are among the four stages often used in alternative dispute resolution?
arbitration, mediation, and open-door policy
Glass ceiling
A barrier to advancement to higher-level jobs in the company that adversely affects women and minorities. The barrier may be due to lack of access to training programs, development experiences, or relationships.
Interactional justice
A concept of justice referring to the interpersonal nature of how the outcomes were implemented
negative affectivity
A dispositional dimension that reflects pervasive individual differences in satisfaction with any and all aspects of life
Action Plan
A document summarizing what the trainee and manager will do to ensure that training transfers to the job
gainsharing
A form of group compensation based on group or plant performance (rather than organization-wide profits) that does not become part of the employee's base salary.
Merit increase grid
A grid that combines an employee's performance rating with his or her position in a pay range to determine the size and frequency of his or her pay increases.
Downward move
A job change involving a reduction in an employee's level of responsibility and authority.
Sabbatical
A leave of absence from the company to renew or develop skills.
pay policy line
A mathematical expression that describes the relationship between a job's pay and its job evaluation points.
Alternative dispute resolution (ADR)
A method of resolving disputes that does not rely on the legal system. Often proceeds through the four stages of open door policy, peer review, mediation, and arbitration.
Coach
A peer or manager who works with an employee to motivate the employee, help him or her develop skills, and provide reinforcement and feedback
360-degree feedback systems
A performance appraisal process for managers that includes evaluations from a wide range of persons who interact with the manager. The process includes self-evaluations as well as evaluations from the manager's boss, subordinates, peers, and customers.
Upward feedback
A performance appraisal process for managers that includes subordinates' evaluations.
Job satisfaction
A pleasurable feeling that results from the perception that one's job fulfills or allows for the fulfillment of one's important job values.
Assessment center
A process in which multiple raters evaluate employees; performance on a number of exercises.
Myers Briggs Type Inventory (MBTI)
A psychological test used for team building and leadership development that identifies employees' preferences for energy, information gathering, decision making, and lifestyle.
comparable worth
A public policy that advocates remedies for any undervaluation of women's job (also called pay equity).
In-basket
A simulation of the administrative tasks of a manager's job.
Frame of reference
A standard point that serves as a comparison for other points and thus provides meaning.
Development planning system
A system to retain and motivate employees by identifying and meeting their development needs (also called career management system)
Efficiency wage theory
A theory stating that wages influence worker productivity.
Job enlargement
Adding challenges or new responsibilities to an employee's current job.
Promotions
Advances into positions with greater challenge, more responsibility, and more authority than the employee's previous jobs.
Which of the following statements about development activity is true?
All levels of employees can be involved in development
stock options
An employee ownership plan that gives employees the opportunity to buy the company's stock at a previously fixed price.
Employee Stock Ownership Plan (ESOP)
An employee ownership plan that provides employers certain tax and financial advantages when stock is granted to employees.
Mentor
An experienced, productive senior employee who helps develop a less experienced employee.
Why is it important for Nick to have a well-developed performance appraisal system if merit pay is substantial component for compensation?
Merit pay increases are based on assessments of individual performance; the stakes of the appraisal are high with this system
Which of the following differentiate between gainsharing and profit sharing plans?
Payouts in gainsharing plans are not deferred and are paid out more frequently and gainsharing plans use group or plant-level performance rather than organization-level performance
All other things being equal, which of these positions should be paid more?
Positions that are central to the organization's goals
According to equity theory, when would executive bonuses be a problem for JBL employees?
When comparing their salaries with executive's pay
Trey is a high-performing employee. Alex, his supervisor, is biased against Trey. After repeated mistreatment, he fires Trey. As an African American, Trey can charge a wrongful discharge suit filed as a _____.
civil rights infringement
A single rate of pay for all employees within a certain job is common when a(n)_________ bargaining contract is in place.
collective
The use of brochures, websites, or video messages from the CEO to disseminate information about compensation issues are examples of which process issue?
communication
An index that measures the correspondence between actual pay and company's intended pay policy is called the__________.
compa-ratio
The underevaluation of women's jobs has been combated through the policy of
comparable worth
The characteristics of jobs that an organization values and chooses to pay are called
compensable factors
According to agency theory, monitoring would be cheaper and more effective if_______.
conducted by employees
The determinant of interactional justice that involves listening to the person's concerns is________.
consideration
Pay plans are used in part to do which of the following?
control employee behavior, energize employee behavior, and direct employee behavior
Which of the following system factors exist beyond worker's control but help determine whether they receive merit pay?
customers, co-workers, and equipment
Equal employment opportunity (EEO) compensation issues will likely remain in the spotlight because of the ____
decrease of white males in the workforce
The concept of reducing the number of job levels within an organization in order to gain flexibility in job assignments is called_______.
delayering
Employees development plans usually include which of the following?
descriptions of strengths and weaknesses, specific career goals, development activities to reach goals
Unlike merit pay, individual incentives are rarely based on_______.
subjective ratings
In addition to labor costs, the proximity to which of the following can influence where a company locates its production facilities?
suppliers, customers, and design group to manufacturing plant
Which of the following are examples of job enlargement?
switching roles within a work team, researching new ways to serve clients, and taking on special assignments
Development
the acquisition of knowledge, skills, and behaviors that improve an employee's ability to meet changes in job requirements and in customer demands
Which of the following statements about executive and managerial compensation are true?
the bulk of executive compensation comes from stock options and other forms of long-term compensation, and there is generally an emphasis on outcome-oriented results when determining executive pay.
A performance appraisal process for managers that includes subordinates' evaluations is called_________ feedback.
upward
Which of the following are pay-setting approaches that vary in the relative importance they give to external and internal comparisons?
using pay grades, using market survey data, and using the pay policy line
According to the expectancy theory, motivation is hypothesized to be a function of
valence perception
When employer keep employees only because they fear being sued, they may compromise the long-term need to ________.
develop a competitive workforce
Which of the following are the objectives of a performance appraisal system?
develop action plans to improve performance, identify the causes of discrepancies in performance, and provide a clear understanding of the differences between current performance and expected performance
According to W. Edwards Deming, rating individual performance is an unfair practice because_______.
differences between workers are almost entirely the result of the system they work in rather than the people
Which of the following statements regarding the progression of the withdrawal theory is not accurate?
dissatisfied employees may begin to work harder and take on additional tasks
Which of the following are the central components of an effective discipline program?
documentation and progressive punitive measures
After moving to the compensation department, Maria took the role of Benefits Administrator, which had fewer responsibilities. This is referred to as a _____________.
downward move
When an employee is given less responsibility and authority, he or she is making a ___________.
downward move
What are characteristics of the point-factor system for evaluating jobs?
each evaluation score is typically weighted to account for its relative importance, the system yields evaluation scores for each compensable factor of a job, the resulting score for a job serves as guide in determining resulting pay levels
The concept that wages affect worker productivity is called the _______theory.
efficiency wage
The concept that wages affect worker productivity is called the_________theory.
efficiency wage
Referral services that employees can use to seek professional treatment for problems, including drug dependence, alcoholism, or psychological issues, are known as__________.
employee assistance programs
Which of the following programs is dependent on the right balance between collecting information regarding employee's health and their right to privacy?
employee assistance programs
Which of the following kinds of occupations are typically exempt from FLSA coverage?
executive positions, computer employees, and outside salespeople
Which of the following statements are accurate concerning the use of employee survey-feedback?
exit interviews with departing employees provide valuable information concerning issues related to retention and using a systematic survey approach allows the organization to identify difference between units and benchmark best practices
The theory that focuses on the rewards employees believe they will receive if they have particular incentives is ______ theory.
expectancy
Employees can take part in the compensation decision-making process by doing which of the following?
explaining the company's rationale in implementing a specific pay program, participating in a committee that is charged with recommending a pay program, and serving on a task force that designs a pay program
Which of the following problems can result from a job-based pay structure?
extensive administrative time is consumed, decreased lateral job movement, top-down decision making is reinforced and a growing bureaucracy
The type of pay comparison that focuses on what employees in other organizations are paid for similar jobs is called_________.
external
Davy mentions that he would like more pay to match his recent strong performance appraisal and also would like more challenging tasks to work on. These two requests represent Davy's _________ and________ motivation, respectively.
extrinsic, intrinsic
Which of the following kinds of career events do managers identify as making a difference in their managerial styles?
fixing a failing operation, dealing with situations where they did not have the required background, and getting along with supervisors
On-site programs, executive MBA programs, and university programs can all be aspects of companies'_____.
formal education programs
Carmen, a manager who fails to meet her responsibilities, asks one of her subordinates, Zeke, to cover up for her. Zeke, an efficient employee, refuses to do something that is unethical. As a result, Carmen fires Zeke. Which of the following suits can Zeke file against the company due to the nature of his termination?
violation of public policy suit
Allstate's philosophy of taking care of employees, which leads to employees taking care of customers, and customers purchasing company services is referred to as the
virtuous cycle
Which of the following is true of voluntary turnover?
it involves employees an organization would like to retain
Which of the following statements are true of job satisfaction?
it is a function of values, it is largely a function of perception, and different employees have different values that inform their job satisfaction
When Maria increased her job responsibility by conducting pre-screening interviews for Tom Fields, she was experiencing a _____.
job enlargement
The degree to which individuals identify themselves with their jobs is known as_________.
job involvement
Which of the following are among the factors used in determining what type of contract an organization should use?
job programmability, outcome uncertainty, and ability to pay
When Maria received the offer for a full-time position as a recruiter, she was experiencing a _________.
job promotion
Steven wants his employees to learn all the jobs in his unit, so that if someone were to leave the company, the knowledge base is not lost. Steven is practicing
job rotation
When Maria completed a series of assignments in various HR areas to learn more about the background and culture of the company, she was experiencing
job rotation
The relative pay of jobs in an organization is known as the organization's
job structure
The most widely used metric for defining pay structures is by__________.
jobs and associated responsibilites
Which of the following issues with pay structure must managers be prepared to handle?
judging when changes to the pay structure are warranted, knowing when a job needs to be reclassified because of substantial changes to its structure, and explaining the pay structure's design to employees
European automakers have located production facilities in the United States because_______ in the United States.
labor costs are lower
The amount an organization must pay to compete against other companies that hire similar employees is referred to as _____.
labor market competition
Of the six key principles that determine whether people perceive procedures as being fair, which of the following are the two most critical features?
lack of bias, informational accuracy
A large cap between executive and employee pay, as seen here, can lead to.....
low customer satisfaction
If a company needs educated knowledge workers but needs to tightly control costs, the company should look for countries with________.
lower labor costs and skilled workers
According to some critics , when it comes to pay, Equal Employment Opportunity (EEO) regulations obstruct_______.
market forces
A computer manufacturer wants to open a facility overseas to produce tablets. Most of the jobs would be assembly-line jobs and training would take place on site. This is an example of the manufacturer paying special attention to _______ when considering where to open the facility.
skill level
Rate ranges
Different employees in the same job may have different pay rates.
Susie is an American manager who works at a company branch in Seoul. Her salary is determined by American standards, which are higher than Korea's. Why might her Korean colleagues be upset by her presence?
Susie's higher salary creates a sense of inequity
job structure
The relative pay of jobs in an organization
What is the most likely reason that people in logistics are paid less for similar work than salespeople?
The supply of trained logistics professionals is comparatively high
In an alternative dispute resolution program (ADR) the concerned employee and supervisor have finished the peer review stage and have not reached a settlement. Which of the following is most likely the next stage in the ADR process?
A neutral third part from outside the organization will hear the case via a non-binding process
Role-play
A participant taking the part or role of a manager or other employee.
9-box grid
A three-by-three matrix used by groups of managers and executives to compare employees within one department, function, division or the entire company.
By surveying employees before and after the introduction of the forced ranking performance appraisal system, Ben was able to do which of the following?
Assess the impact of policy changes
Key jobs
Benchmark jobs, used in pay surveys, that have relatively stable content and are common to many organizations.
How might Katherine have provided an adequate explanation to employees regarding bonuses to executives?
By explaining why the pay structure is designed the way it is, and be open to listening to their concerns
A compa-ratio less than 1.00 suggests that actual pay ________.
lags behind the company pay policy
The Myers-Briggs Type Inventory identifies individual's preferences for which of the following?
lifestyle, information gathering, and decision making
Which of the following can a principal do to overcome the information asymmetry issue that exists with behavior-based contracts/
link pay partly to outcomes, add more supervisors, and invest in monitoring
If Ben and the HR managers do nothing about the promotion opportunities in the organization, employee satisfaction is likely to be_____ than it would be in the absence of a survey.
lower
According to agency theory, the likely agent of a business owner would be a(n)_______.
manager
A key role in explaining JBL's new bonus system will bey played by
managers
The most crucial role in communicating pay decisions is played by________.
managers
The approach that places the greatest emphasis on external comparisons is achieved by basing pay on________.
market surveys
The effect pay has on the workforce composition is known as an ________.
sorting effect
In the 360-degree feedback system, a manager is evaluated by which of the following?
the manager's subordinates, the manager's boss, the manager's peers and the manager themselves
The process that matches people, over time, to jobs that fit their preferences, including reward preferences, and helps ensure that extrinsic incentives do not adversely affect intrinsic motivation, is known as
the sorting process
Which of the following make ESOP's attractive to organizations?
their financing advantages, their tax advantages, and the defense they offer against takeovers
Which of the following are common among individuals who are high in negative affectivity?
they tend to persist in their negative attitudes, they focus extensively on negative things, and they report higher levels of aversive mood states
In recent years, stock options have been made increasingly available
to people further down in organizations
Which of the following aspects of an organization do executives typically influence substantially?
tone, performance, and culture
Which of the following are considered disadvantages of a skill-based pay system?
training programs need to be developed to help employees acquire new skills, employees may acquire skills to quickly and top out on the pay scale, and new skills can be difficult to use effectively, resulting in high labor costs
The ratio of top-executive pay to that of an average worker is often described as creating a(n)
trust gap
The practice of paying for employees' college courses and degree programs is called_______.
tuition reimbursement
Which of the following do employees often feel when a trust gap exists?
uncertainty about management's competence, doubt about the intentions of senior management, and resentment of management's pay
Reverse monitoring
A business situation in which younger employees mentor more senior employees.
Profit sharing
A compensation plan in which payments are based on a measure of organization performance (profits) and do not become part of the employees' base salary.
According to research findings, when an organization changes from a pay strategy that has below average variability, on average they will experience a return on assets of approximately______.
2%
Exempt
Employees who are not covered by the Fair Labor Standards Act. Exempt employees are not eligible for overtime pay.
The Myers-Briggs Type Inventory is based on the personality theory of whom?
Carl Jung
benchmarking
Comparing an organization's practices against those of the competition.
Which of these is a reason that Compu-Globo's employees might not be motivated by a profit-sharing plan?
If they feel that they have no impact on the overall results
delayering
Reducing the number of job levels within an organization.
Besides quitting, another way to physically withdraw from work is to be
absent
An experienced senior employee who develops a less experienced employee is called a _______.
mentor
The first stage in alternative dispute resolution is _______
open-door policy
Which type of justice focuses primarily on ends, as opposed to means?
outcome justice
Programs offered by employers that counsel displaced employees in managing their transition from one job to another are known as__________.
outplacement counseling
Which of the following statements about labor market compensation is true?
shortages and surpluses influence pay levels
When an organization introduces and utilizes forced distribution rating systems, it results in________.
significant improvement gains
Which type of training will increase an employee's ability to make his or her own decisions?
skills
agent
In agency theory, a person (e.g., a manager) who is expected to act on behalf of a principal (e.g. an owner)
Principal
In agency theory, a person (e.g., the owner) who seeks to direct another person's behavior.
Employment-at-will-doctrine
The doctrine that, in the absence of a specific contract, either an employer or employee could sever the employment relationship at any time.
incentive effect
The effect a pay plan has on the behaviors of current employees.
leadership group discussion
Process in which a team of five to seven employees solves an assigned problem within a certain time period.
What is likely to have happened to Anita's team had the manager kept her on board despite her poor performance?
Team morale would likely have decreased
Two pieces of legislation require federal contractors to pay employees no less than the prevailing wages in the area. Which of the following covers all government contractors receiving $10,000 or more in federal funds?
The 1936 Walsh-Healy Public Contracts Act
Fair Labor Standards Act (FLSA)
The 1938 law that established the minimum wage and overtime pay.
Pay level
The average pay, including wages, salaries, and bonuses, of jobs in an organization
Bench strength
The business strategy of having a pool of talented employees who are ready when needed to step in to a new position within the organization.
Compensable factors
The characteristics of jobs that an organization values and chooses to pay for.
Organizational commitment
The degree to which an employee identifies with the organization and willing to put forth effort on its behalf.
Job involvement
The degree to which people identify themselves with their jobs
Range spread
The distance between the minimum and maximum amounts in a pay grade.
Some scholars using cognitive evaluation theory believe which of the following regarding extrinsic and intrinsic motivation?
They argue that monetary rewards might increase extrinsic motivation but decrease intrinsic motivation
Which of the following are among the reasons that mentoring programs are important?
They develop employees into managers, they socialize new employees, they provide opportunities for women and other minorities to gain skills
Which of the following are potential reasons that employees may react negatively to profit sharing plans not paying out during business downturns?
They may not feel it is their fault the company is not doing well as they have continued to perform well at their job and the amount of at-risk pay may be a large portion of the overall compensation plan for an employee earning relatively low levels of pay.
Which of the following are potential reasons individual incentives are relatively rare?
They may result in employees doing only what they are getting paid for and little or nothing else and many jobs have no physical output to measure.
Which of the following are conditions or guidelines that should be followed concerning the administration of punitive measures?
They should be taken in steps of increasing magnitude and should be taken only after being clearly documented
An employee is given a formal written warning for an offense he has committed. Despite this, he proceeds to commit another offense. Which of the following is the most likely organizational response if the organization has adopted a progressive discipline program?
Threat of a temporary suspension
merit pay
Traditional form of pay in which base pay is increased permanently.
True or false: Employees are more willing to accept promotions than lateral moves.
True
True or false: Organizations that use profit sharing plans may not have to rely on layoffs as much to reduce costs during economic downturns.
True
Voluntary turnover
Turnover initiated by employees (who the company often would prefer to keep).
Involuntary turnover
Turnover initiated by the organization (often among people who would prefer to stay).
Which of the following traits do personality tests typically measure?
adjustment, conscientiousness, and extraversion
At assessment centers, evaluators assess which of the following?
administrative skills, interpersonal skills, and personality characteristics
Which of the following focuses on how employee compensation can be used to align the divergent interests and goals of an organizations' various stakeholders?
agency theory
The individual in agency theory who is expected to act on the behalf of the person in control is known as the_______.
agent
Extrinsic motivation is dependent on rewards that are under the control of _______.
an external source
Most nonexempt employees are paid
an hourly rate
Which of the following factors determine the size and frequency of pay increases on the merit increase grid?
an individual's comp-ratio and an individual's performance rating
Which of the following statements about resolving conflicts between market pay surveys and job evaluation is true?
an organization must weigh its objectives and select the most appropriate strategy
Lack of access to which of the following contributes to the presence of "glass ceiling" in an orgaization?
appropriate developmental job experiences, training programs, and developmental relationships, such as mentoring
Effective development systems______.
are linked to other HR practices
The process of collecting employee information and providing feedback to them about their behaviors and skills is known as _______.
assessment
When a supervisor seems to care about a worker as a person, the worker is more likely to_______.
be satisfied and put in overtime without advanced notice
Contracts that generally do not result in a transfer of risk to the agent and, as such, do not require a wage differential are known as______-based contracts.
behavior
Ben used the JDI to compare compensation practices at Overland Toys with other major toy stores in the industry. It was able to check for differences between units to_____.
benchmark best practices
The process by which an organization compares its own practices against those of the competition is called ___________.
benchmarking
By analyzing similarities and difference among the JDI results within the organization, Ben realized that some stores had higher work and colleague satisfaction. When Ben tells other units about activities and ideas that the stores with higher satisfaction have implemented, he is sharing--------.
best practices
Exit surveys of high-performing employees indicate that_____ was the reason form more than 70% of those who left their jobs for new employers.
better pay
In which of the following ways does succession planning help organizations?
by requiring senior management to review leadership talent in the company, by ensuring that top-level managerial talent is available, by providing a set of development experiences that managers must complete to be considered for top management positions
Employees who see their job as a_____ are more likely to see their work as meaningful.
calling
Which of the following are provisions of the Fair Labor Standards Act (FLSA) as they relate to employee pay?
calls for time-and-a half pay for hours exceeding 40 hours a week, provides for a training wage, and sets a minimum wage for jobs
A pay policy line
can be generated using a statistical procedure called regression analysis.
Unlike key jobs, nonkey jobs.
cannot be valued or compared through market surveys
A sequence of positions held within an occupation was traditionally known as
career
Employee turnover that is initiated by the organization is known as_____.
involuntary turnover
compa-ratio
An index of the correspondence between actual and intended pay.
Procedural justice
A concept of justice focusing on the methods used to determine the outcome received.
job evaluation
An administrative procedure used to measure internal job worth.
skill-based pay
Pay based on the skills employees acquire and are capable of using.
Protean career
a career that frequently changes based on changes in the person's interests, abilities, and values and in the work environment
When drafting an action plan, employees determine how they will______.
achieve their career goals
One indicator of a country's productivity is _______.
its gross domestic product per person
Anita might interpret her manager giving her less complex assignments as a form of____.
retaliation
Which of the following are steps in the development planning process?
self-assessment, goal setting, reality check
When measuring job satisfaction, most organizations will rely on________.
self-reports
Which of the following statements is true about the functions of a coach?
Coaching involves helping employees find experts who can assist them with their concerns.
Career support
Coaching, protection, sponsorship, and providing challenging assignments, exposure, and visibility.
Assessment
Collecting information and providing feedback to employees about their behaviors, communication style, or skills.
outplacement counseling
Counseling to help displaced employees manage the transition from one job to another
Formal education programs
Employee development programs, including short courses offered by consultants or universities, executive MBA programs, and university programs.
High-potential employees
Employees the company believes are capable of being successful in high-level management positions.
Employee assistance programs (EAPs)
Employer programs that attempt to ameliorate problems encountered by workers who are drug dependent, alcoholic, or psychologically troubled.
True or False: Career success is tied to promotions.
False
Which of the following is an employee's responsibility during goal setting in a career management process?
Identifying the method to determine goal progress
Which of the following is the first step in the process of developing a succession plan?
Identifying the positions that are included in the plan
Which of the following is the source for most 5,000 jobs Allstate fills on a yearly candidates?
Internal candidates
In which of the following ways does pay affect an organization's strategic goals?
It has an impact on employee's attitudes and behaviors, it influences the kind of employees attracted to the organization, and it can help align employee's interests with those of the organization
Which of the following statements about differentiation in performance and pay is true?
It is important to pay high performers an amount they feel is equitable
Which of the following is true of development?
It prepares employees for different positions and jobs that do not exist yet.
Which of the following is an advantage of skill-based pay?
It provides the opportunity for leaner staffing levels and supports decision-making by knowledgeable employees.
The measure of job satisfaction that emphasizes facets of satisfaction such as pay, the work itself, supervisors, co-workers, and promotions is known as the_____.
Job Descriptive Index (JDI)
stretch assignments
Job assignments in which there is a mismatch between an employee's skills and past experiences and the skills required for success on the job.
Temporary assignment
Job tryouts such as employees taking on a position to help them determine if they are interested in working in a new role.
Which of these is most amenable to incentive pay, if Nick decides to go that route?
Jobs in which performance can be measured as an individual output, productivity, and sales
pay grades
Jobs of similar worth or content grouped together for pay administration purposes.
Nonkey jobs
Jobs that are unique to organizations and that cannot be directly valued or compared through the use of market surveys.
Which of the following supervisors will likely be most appreciated by employees?
Kendrick, who is an expert in the industry.
Which of the following statements describe key jobs?
Key jobs have relatively stable content, key jobs are known as benchmark jobs, key jobs are common to many organizations
Davy receives a strong performance appraisal, but is not followed by him experiencing any type of monetary compensation. According to ________, without experiencing such a reward, high performance is unlikely to follow.
Reinforcement theory
In what type of plan are monetary bonuses paid to employees if the ratio fo labor costs to the sales value of production is kept below a certain standard?
Scanion
Which of the following are among the psychological tests that are often employed as part of the self-assessment process?
Self-directed search, Strong-Campbell Interest Inventory, Meyer-Briggs Type Indicator
Psychosocial support
Serving as a friend and role model, providing positive regard and acceptance, and creating an outlet for a protege to talk about anxieties and fears.
Which of the following is a system factor?
Supervision in the employee's organization
Which act states that employers may face claims in situations where a discriminatory decision was made many years earlier but the effect (lower pay) continues into the more current period?
The Lilly Ledbetter Fair Pay Act
Tuition reimbursement
The practice of reimbursing employees' costs for college and university course and degree programs.
Job rotation
The process of systematically moving a single individual from one job to another over the course of time. The job assignments may be in various functional areas of the company, or movement may be between jobs in a single functional area or department.
Which of the following can coaches accomplish by working with employees?
change specific behaviors that make managers ineffective, develop high-potential managers, and act as sounding boards for managers
Which factors can influence a company's ability to adhere to Equal Employment Opportunity (EEO) pay regulations?
changing demographics of the workforce, a shifting labor market, and inequity in compensation based on gender and race
If Anita filed a wrongful discharge lawsuit based on her gender, then it would be filed as a______.
civil rights infringement
In order to address multiple objectives and track both financial results and progress made in expanding capabilities and acquiring assets, organizations can take an approach known as a(n)
balanced scorecard
Which of the following characteristics concerning pay-for-performance programs may help increase the probability that the program has the intended effects and decrease the probability of unintended consequences and problems?
careful alignment with organizational strategy, balancing of objectives, and careful alignment with human resource strategy
Skill-based pay structures encourage leaner staff levels because________.
employee turnover or absenteeism can be covered by current multi-skilled workers
In Allstate's employee value proposition, what does the "good hands" component describe?
employee volunteerism
Programs that try to prevent health-related issues within an organization are known as ______.
employee wellness programs
Which of the following are often disrupted as a result of a job transfer?
employee's work habits, interpersonal relationships, and employee's daily lives
Which of the following refers to the policy in which either the employee or employer can terminate the employment relationship at any time for any reason or no reason at all?
employment at will doctrine
Wondering if the company is being fair, Margarite and Pavi compare their pay using the _______theory.
equity
The concept that suggest people evaluate the fairness of their situations by comparing them with others is called _______.
equity theory
Which of the following are design feature that potentially help differentiate pay-for-performance programs?
frequency of payout, ways of measuring performance, and payment method
Which type of program considers group or plan performance to determine incentive payouts, unlike profit sharing plans that use organization-level indicators?
gainsharing
The performance management process for employees at Allstate starts with_____.
goal setting
Which of the following benefits do mentoring programs offer proteges?
greater influence within the organization, psychological support from mentors, higher rates of promotion
Actual pay exceeds that of the pay policy when the compa-ratio is _____.
greater than 1.00
Which of the following pay strategy dimensions best fits with a business strategy of growth?
high-risk sharing
Which of the following job sites have a lower rate of fatal accidents but a high rate of nonfatal accidents?
hospitals, convenience stores, and nursing homes
When designing either managerial or non-managerial compensation, the central issue is determining
how agency costs can be minimized
Which of the following are prioritized with a balanced scorecard?
how financial results are achieved, how nonfinancial measures can be used, and financial results
Interactional justice deals with_____.
how outcomes are implemented
A(n) _____ exercise is a simulation of the administrative tasks associated with a manager's job. The participant must read various documents and decide how to respond.
in-basket
The strength of the relationship between performance and pay is known as _______ and must be considered when designing pay-for-performance plans.
incentive intensity
A key drawback to outcome-oriented contracts is that they tend to _____ the agent's risk.
increase
Which of the following benefits can result from job rotation?
increase work complexity for employees, spread out the dissatisfying aspects of a job, provide valuable cross-training in jobs
One important advantage of skill-based pay is the potential for____.
increased worker flexibility
Salary level decisions can be broken into which of the following two areas?
individual pay and pay structure
During his meeting with Bryan, Davy admits that his recent decrease in response to not having received a raise after a strong performance appraisal. In describing the reason for Davy's unproductive behavior, Davy's perceptions of _______ led to him becoming less productive as a way to restore_________.
inequity; equity
What happens when a principal has imperfect information concerning the degree to which the agent is pursuing and achieving the principal's goals?
information asymmetry
What is the concept of justice that refers to the interpersonal nature of how outcomes are implemented called?
interactional justice
Each employee must be assigned a rate of pay acceptable in terms of which of the following?
internal equity, external equity, employer's cost
With the pay-setting approach that uses the pay policy line to derive pay rates for both key and nonkey jobs, the pay of all jobs is linked directly to the number of job evaluation points, which_______.
introduces a greater degree of internal consistency
Which of the following are some of the characteristics of successful mentoring programs?
mentors are chosen on the basis of their past record in developing employees, the length of the program is clearly specified, and mentor and protege participation is voluntary
A_______ combines an employee's performance rating with the employee's position in a pay range to determine the size and frequency of his or her pay increases.
merit increase grid
The pay program in which annual increases are usually linked to performance appraisal ratings is known as _____program.
merit pay
Which of these policies is most likely to lead to individual competition among Compu-Globo's new hires?
merit pay
Davy should rightfully ask for his strong performance appraisal to yield a bonus if Sarga Inc. operate on a(n)
merit pay program
Standardized and systematic methods for disciplining and discharging employees is necessary, in large part, to
minimize financial and personal risk
The dispositional dimension that reflects pervasive individual differences in satisfaction with life is known as________.
negative affectivity
Which of the following do employees often gain as a result of sabbatical?
new perspectives, new skills, and time for personal reflection
Under a profit sharing system, payments are_____________.
not part of a base salary
In Allstate's employee development strategy, 70% of the process focuses on employee's
on-the-job training
Which of the following programs uses the returns from the company stock as a performance measure?
ownership
Which of the following is part of benefits offered to employees?
paid vacation
Anitas manager should have discussed her ongoing poor performance by
reviewing the "paper trail" of incidents and discussions with her that support his negative action
Another term for comparable worth is _______.
pay equity
A mathematical expression that describes the relationship between a jobs pay and its job evaluation points is called the_______.
pay policy line
According to the overall model of the job dissatisfaction-job withdrawal process, which of the following are potential causes of job dissatisfaction?
personal disposition, tasks and roles, and pay and benefits
A typical 360-degree feedback system
places time demands on the raters to complete the evaluations.
The ___ factor system is a job evaluation system that relies on a weighting scheme to account for the relative importance of the different compensable factors that make up a job.
point
Employee survey research should be prominent part of any human resource strategy because it allows organizations to do which of the following?
preempt issues of voluntary turnover and monitor trends over time
In the case of voluntary turnover, the employer would typically____.
prefer to keep the employee
In order to minimize the risk of litigation, employers often hire___ to collect evidence against employees before they terminate them.
private investigators
Employee wellness programs feature which of the following characteristics?
proactive and preemptive
Dave is a new manager and wants his employees to provide input for the team, discuss each individual's performance in relation to the goals, and freely approach him when they feel he is wrong. Day believes in_________.
procedural justice
One of the most important factors that influences the price of a good or service is the cost of _______, which includes labor costs.
production
The compensation plan known as______ involves payments being based on some measure of organizational performance, and the payments do not become part of the base salary.
profit sharing
Relying too heavily on _____ plans may increase cooperation and concern for the welfare of the entire plant or organization, but it may reduce individual work motivation to unacceptable levels.
profit sharing and gainsharing
According to the theory of ______, employees withdraw from a position gradually, in stages.
progression of withdrawal
When people are energized in their work not only for their own benefit but also because it helps other people, they are exhibiting______.
prosocial motivation
Which strategies can a company use to encourage employee transfers?
provide information about the new job and new location, identify a host at the new location who can help employees adjust to the new community and workplace, involve employees in the move by sending them to preview the new location, and assist in selling and buying or renting a place to live
Feeling pride and accomplishment that comes from achieving one's life goals is known as______ success.
psychological
During the reality check stage of the employee development process, employees_______.
receive information about how the company evaluates their skills and knowledge
The use of pay rate ranges permits companies to ________.
recognize differences in employee performance
The fact that most profit sharing plans are deferred tends to ________.
reduce their motivational impact
Which of the following can result when a supportive leaser responds appropriately to an employee voicing his or her dissatisfaction?
reduced turnover and organizational improvements
One advantage of using a pay grade system in planning employee compensation is that it________.
reduces the administrative burden of setting separate pay rates for hundreds of jobs
Maria's leave of absence to return to school is referred to as a _______.
sabbatical
Outcome fairness is judged based on______.
results relative to those of others
By paying higher labor costs than its competitors, a company can achieve which of the following?
retain valued employees, draw better workers to produce higher-quality products than competitors, and encourage desired employee behavior
What is the most likely consequence of emphasizing the internal evaluation?
salespeople salaries likely would be reduced
When employees determine their career interests, values, and behavioral tendencies, they must consider their strengths and weaknesses in a process known as ________.
self-assessment
Which of the following steps in the career management process involves psychological tests such as the Myer's Briggs Type indicator and the Strong Interest Inventory.
self-assessment
Which of the following result from organizational turnover?
worse financial performance and lowered work unit performance
