MGT 6593 - Ch. 13 and 14
According to the Society for Human Resource Management, what is the percentage of companies that have a formal written policy that covers dating in the workplace?
42
Which of the following gives employees access to important information and an opportunity to express their ideas and feelings?
A communication channel
Which of the following is required after the sender encodes a message?
A communication channel
Which of the following describes upward communication?
A process that allows employees at lower levels to communicate their ideas and feelings to higher-level decision makers
Which of the following describes downward communication?
A process that allows managers to implement their decisions and to influence employees lower in the organizational hierarchy
Which of the following describes a statutory right?
A right that is protected by specific laws enacted by government
Which of the following options would NOT help managers make better job selection matches between individuals and the organization?
Avoiding the use of personality tests or honesty tests
Which of the following describes wrongful discharge?
Being fired for refusal to engage in illegal activities
Which of the following is encoded when communicating feelings?
Body language
Which of the following allows managers to implement their decisions and to influence employees lower in the organizational hierarchy?
Downward communication
Which of the following describes providing fair and consistent treatment to all employees so that they will be committed to the organization?
Employee relations
Which of the following provides channels to resolve workplace problems before they become serious?
Employee relations policies
Which of the following tries to ensure that company policies and procedures are followed?
Employee relations representatives
What does noise often take the form of?
Information overload
In the event of a wrongful discharge case that involves statutory rights, what will the employers be required to prove?
Just cause
Which of the following is a legal limitation to employment at will?
Lack of good faith and fair dealing
Which of the following represents a neutral person whose role is to handle employee complaints by acting as a mediator?
Ombudsman
Which of the following should let employees know what is expected of them, and how well they are meeting those expectations?
Performance appraisal
Which of the following encourages employees to monitor their own behaviors and assume responsibility for their actions by learning from past mistakes?
Positive discipline
Which of the following is a period of time, typically one to three months, during which the employer is able to discharge any employee at will?
Probationary employment period
Which of the following describes employee recognition programs?
Programs that enhance employee relations by communicating that the organization cares about its employees' ideas and is willing to reward them for their efforts
Which of the following typically includes the unannounced and unpredictable analysis of a urine specimen provided by the employee?
Random drug testing
Which of the following represents an important method of disseminating information, and acts as an extended meeting, often mixing recreational activities with business?
Retreats
Which of the following does NOT represent a guideline for designing a suggestion system?
Separate the HR department from the tracking of the suggestion system.
Which of the following is protected by specific laws enacted by a government?
Statutory right
Which of the following is designed to solicit, evaluate, and implement suggestions from employees and reward them for worthwhile ideas?
Suggestion systems
Which of the following is a potential solution to employee absenteeism?
Telecommuting
Which of the following allow(s) people with busy schedules to participate in meetings even when they are a great distance away from the conference location?
Teleconferencing
Which of the following sets the tone for the company's overall employee relations philosophy and is considered to be the most important source of information the HR department can provide?
The employee handbook
Which of the following describes employment at will?
The right to end the employment relationship with an employee at any time for any cause
When are probable cause drug tests used?
When an employee engages in unsafe job behavior
When an employer needs to ________, they use a tool called employee discipline.
change a behavior
A piece of information that can be objectively measured or described is called _____.
facts
All of the following represent an explicit step of progressive discipline EXCEPT ________.
final warning
In many workplaces, which of the following is the communication method employees are MOST likely to use to communicate with colleagues, clients, and suppliers?
Which of the following is a model of disciplinary action where discipline is immediate, there is ample warning, and is applied to all?
Hot-stove
