MGT CH 12 QUIZ

_____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.

Diversity

The two basic types of diversity training are cultural training and attitude-based diversity training. T or F

FALSE The two basic types of diversity training are skills-based diversity training and awareness training.

Which of the following job positions most likely requires people with high degree of extraversion? Salesperson Market researcher Computer technician Software programmer Bookkeeper

Salesperson

The different methods or paradigms for managing diversity include the discrimination and fairness paradigm, the access and legitimacy paradigm, and the learning and effectiveness paradigm. T or F

True

​The _____ paradigm focuses on the acceptance and celebration of differences to ensure that the diversity within the company matches the diversity found among primary stakeholders, such as customers, suppliers, and local communities.

access and legitimacy

Jean-Marie has excellent keyboarding skills and enters data for a marketing research firm. Jean-Marie has a problem that his eyes get irritated when he looks at the monitor for long. In order to perform his job, Jean-Marie needs a computer monitor that does not irritate his eyes when he works longer. Providing the monitor to facilitate Jean-Marie's job performance is an example of _____.

assistive technology

When ProvisionPro, a logistics firm, hired Melissa as its president, it became evident that ProvisionPro does not have a(n) _____ to prevent women from rising to leadership positions.

glass ceiling

A true statement about diversity is that diversity _____

provides high-quality problem solving

Lawson wanted to learn ballet dancing, and he approached an institution which teaches ballet dancing. He was informed by the authorities that ballet dancing was solely for women and the institution did not enroll him. This is an example of discrimination in terms of _____.

surface-level diversity

Which of the following statements is true regarding the learning and effectiveness paradigm? ​It is more likely to encounter conflict, backlash, and divisiveness. ​It focuses on keeping different talents and perspectives separately to make the best organizational decisions and to produce innovative, competitive products and services. ​It denounces common ground. ​It acknowledges cultural differences among people and recognizes the value in those differences. ​It makes no distinction between individual and group differences.

​It acknowledges cultural differences among people and recognizes the value in those differences.