MGT Ch 17 Quiz

Which of the following is a difference between a centralized communication network and a decentralized communication network?

A decentralized network allows members to process information equally until all agree on a decision, whereas a centralized network limits the number of people involved in decision making.

is defined as the process by which information is exchanged and understood by two or more people, usually with the intent to influence or motivate behavior.

Communication

is the most familiar and obvious flow of formal communication that consists of the messages and information sent from top management to subordinates.

Downward communication

Which of the following statements is true of managers' communication?

Everything that a manager does and says communicates something to the employees.

Formal communication channels are the primary way information spreads and work gets accomplished in most organizations.

False

In the context of personal communication channels, which of the following statements is true of gossip that travels through the grapevine in an organization?

Gossip has a negative connotation, but it may actually be good for the company.

In the context of communication channels, which of the following statements is true of electronic communication?

Managers use e-mail or text messaging to avoid the emotional discomfort of a real-time conversation.

In the context of the model of communication, which of the following individuals is giving feedback?

Marc, who replies to his manager's email about quality improvement with his own ideas

In the context of managing communication, which of the following statements is a difference between routine and nonroutine messages?

Nonroutine messages are ambiguous, whereas routine messages are straightforward.

Which of the following statements is true of effective communication?

The nature of effective communication is cyclical.

In the context of managing communication, which of the following statements is true of good listeners?

They capitalize on the fact that thought is faster than speech.

Executives need to manage communications effectively so that the grapevine is not the only source of information in times of rapid change, uncertainty, or crisis.

True

In the context of gender differences in communication, which of the following is a difference between the communication styles of men and women?

When men make decisions, they process internally until they come up with a solution, whereas when women make decisions, they tend to process and think of options out loud.

Anjali, a manager at an investment firm, needs to downsize her team by five employees. She is faced with the difficult task of informing and explaining the necessity of this decision to the five team members who are being laid off. In order to handle this task most effectively, Anjali should:

have a face-to-face discussion with each of the five team members.

One of the elements of workplace communication for managers to master is using:

social media to improve internal and external communication.

InterValley Inc. is undergoing major changes at its managerial level. It is also about to appoint a new CEO. Although this information is strictly confidential and has not yet been told to the employees, almost every employee in the company knows about it and is anticipating major changes in the firm in the near future. In this context, the employees at InterValley Inc. gained knowledge of the changes taking place in the company even before receiving any official message through _____.

the grapevine