MGT- CH 5/6

Within the company situation analysis, which step must be done right before the conclusion concerning competitive position? A. Assessment of competitive strength and identification of competitive advantage B. Assessment of the present strategy based on performance C. Determination of the issues and problems that need to be addressed D. SWOT analysis

A. Assessment of competitive strength and identification of competitive advantage

Bennett has been so successful at his Fortune 500 company that he decides to start his own business. What does Bennett need to do first for his strategic planning process? A. Develop the mission B. Analyze the environment C. Set objectives D. Develop strategies

A. Develop the mission

When two competitors enter into a strategic alliance, the two companies are referred to as _____ A. Frenemies B. Antagonists C. Star crossed lovers D. Alter egos

A. Frenemies

Successful implementation of strategies requires efficient and effective _____ throughout the organization A. Support systems B. Budgetary processes C. Data analysis D. Mission statements

A. Support systems

What is multitasking? A. The practice or capability of handling more than one task at a time B. Asking for more work than you can handle C. Keeping track of your activities D. Planning for a variety of nonrecurring tasks

A. The practice or capability of handling more than one task at a time

In which OD intervention does a change agent makes a direct recommendation for change? A. direct feedback B. large group intervention C. work design D. forcefield analysis

A. direct feedback

A new policy at work requires Jaxon to wear slacks every day of the week. Previously, he enjoyed wearing khakis or golf shorts to work on occasion. Since he works at a call center, he is never face-to-face with customers. He does not like this policy or understand the need for it and is considering asking his management for explanation. He hopes he can still find a way to wear whatever pants or shorts he wants. We would consider Jaxon to be in which stage of the change process? A. resistance B. resentment C. questioning D. denial

A. resistance

You are upset that the company is implementing a new policy for swapping scheduled shifts. The new policy requires employees to send a 48-hour notice when swapping scheduled shifts and waiting for supervisor approval before an actual swap can occur. You feel that the current policy in which employees can swap shifts at any time without supervisor approval is sufficient and that a change is not necessary. You don't see how the new policy can be implemented without becoming an inconvenience to both employees and supervisors, causing inefficiency in scheduling. What it at the core of your resistance to change? A. uncertainty B. learning anxiety C. self interest D. fear of loss

A. uncertainty

Which of the following is one of three major focuses of resistance to change? A. work environment B. intensity C. beliefs D. employees

A. work environment

When a company decides to enter a line of business that is farther away from it's final customer, what type of growth strategy is this called? A.) Backward Integration B.) Forward Integration C.) Related Diversification D.) Unrelated Diversification

A.) Backward Integration

An example of a(n) ______ is when Exxon and Mobil decided to come together as one to form the company Exxon-Mobil A.) Merger B.) Acquistion C.) Spinoff D.) Diversification

A.) Merger

______ are a sequence of actions to be followed in order to achieve an objective A.) Procedures B.) Policies C.) Rules D.) Budgets

A.) Procedures

The _____ strategy calls for aggressively offering new products and services and/or entering new markets A.) Prospecting B.) Defending C.) Differentiation D.) Analyzing

A.) Prospecting

Which of the following is the first step in performing a company situation analysis A. Assessment of competitive strength and identification of competitive advantage B. Assessment of the present strategy based on performance C. Conclusions concerning competitive position D. SWOT analysis

B. Assessment of the present strategy based on performance

_____ specifies how an organization offers unique customer value A.) Core Competency B.) Competitive Advantage C.) Critical Success Value D.) Resource Opportunity

B. Competitive Advantage

Resistance to change varies in its ______. A. Intensity, attitude, and facts B. Intensity, source, and focus C. Urgency, source, and commitment D. Focus, urgency, and facts

B. Intensity, source, and focus

In 2006, Microsoft released the Xbox 360, which was capable of playing older Xbox games. They recently announced that the Xbox One will also be updated to play some of the original Xbox games. This is an example of ______. A. Technology cycle B. Next generation C. Failing to take risk D. Technology to adoption curve

B. Next generation

Companies that adopt a(n) _____ strategy tend to be the most successful A. Analyzing B. Prospecting C. Defending D. Differentiation

B. Prospecting

During discontinuous change, one should manage innovation using the ______. A. generational change approach B. experimental approach C. compression approach D. trial approach

B. experimental approach

Forcefield analysis is an organizational development intervention ______. A. technique that brings together participants from all parts of the organization to problem solve or take advantage of opportunities B. that diagrams the current level of performance, the forces hindering change, and the forces driving toward change C. that uses a questionnaire to gather data to use as the basis for change D. in which the change agent makes a direct recommendation for change

B. that diagrams the current level of performance, the forces hindering change, and the forces driving toward change

Which is the correct order of the Objective writing model? A.) (1.) Action Verb+ (2) to (3) specific and measurable result + (4) target date B.) (1.) to + (2) action verb + (3) specific and measurable result + (4) target date C.) (1) to + (2) action verb + (3) target date + (4) specific and measurable result D.) (1) specific and measurable result + (2) to + (3) action verb + (4) target date

B.) (1.) to + (2) action verb + (3) specific and measurable result + (4) target date

In the strategic planning process, what is the first stage in the process? A.) Setting objectives B.) Developing the mission C.) Developing strategies D.) Analyzing the environment

B.) Developing the mission

Time management refers to techniques that _____ A.) Help people become more punctual B.) Enable people to get more done in less time C.) Improve the capability of handling more than one task D.) Eliminate stressors on the job

B.) Enable people to get more done in less time

A situation analysis _________ A.) Is focused only on an organization's internal strengths and weaknesses B.) Focuses on those features in a company's environment that most directly affect it's options and opportunities C.) Describes how strategic planning is different from operational planning D.) Is a plan for pursuing a mission and achieving objectives

B.) Focuses on those features in a company's environment that most directly affect it's options and opportunities

A ____ strategy is an overall corporate strategy for growth, stability, turnaround and/or retrenchment A.) Master B.) Grand C.) Combination D.) Global

B.) Grand

H&M is looking to expand it's business by opening more stores across the USA. What type of grand strategy is H&M using? A.) Turnaround and Retrenchment B.) Growth C.) Stability D.) Concentration

B.) Growth

______ is the process in which managers and employees jointly set objectives for the employee periodically evaluate performance and reward employees according to results A.) Performance appraisal B.) Management by objectives C.) Benchmarking D.) Consensus mapping

B.) Management by objectives

Which of the following is NOT a standing plan? A.) Policies B.) Programs C.) Procedures D.) Rules

B.) Programs

Kim's goal is to save more money by the end of the current year. Which of the following is a must criteria for effective objectives that is not met in this statement? A.) Single Result B.) Specific C.) Realistic D.) Target Date

B.) Specific

Survey feedback is an organizational development intervention ______. A. technique that brings together participants from all parts of the organization to problem solve or take advantage of opportunities B. that diagrams the current level of performance, the forces hindering change, and the forces driving toward change C that uses a questionnaire to gather data to use as the basis for change D. In which the change agent makes a direct recommendation for change

C that uses a questionnaire to gather data to use as the basis for change

In the strategic planning process, what is the forth stage in the process? A. Implementing and controlling strategies B. Developing the mission C. Developing strategies D. Analyzing the environment

C. Developing strategies

The ______ is a clear, concise one-minute explanation of the business, meant to be given to potential investors and lenders. A. Business plan B. Sales Pitch C. Elevator pitch D. Mission statement

C. Elevator pitch

Which of the following organizations is known to have a strong innovative culture? A. Burger King B. U.S. Postal Service C. Google D. Sears

C. Google

What are the types of change identified in the text that can occur in an organization? A. Environment, technology cycles and next generation B. Incremental and discontinuous C. Strategy, structure, technology and people D. Management, personnel, and policies

C. Strategy, structure, technology and people

Craycol Incorporated, which has 4 divisions- Red, Orange, Yellow and Green. The ____ division would likely be identified as a STAR A. Red B. Orange C. Yellow D. Green

C. Yellow

When implementing innovative changes, one faces ______. A. adversity B. pushback C. risk D. objections

C. risk

Which of the major sources of resistance to change deals with what is important to us and pertains to our sense of right and wrong to help establish priorities? A. facts B. beliefs C. values D. attitudes

C. values

A ____ strategy means an organization is growing aggressively in it's existing line(s) of business. A.) Integration B.) Diversification C.) Concentration D.) Stability

C.) Concentration

A ____ is what a firm does well A.) Critical success factor B.) Resource opportunity C.) Core competency D.) Competitive advantage

C.) Core competency

Which of the following is NOT one of the planning dimensions? A.) Repetitiveness B.) Scope C.) Expense D.) Management Level

C.) Expense

Which of the following is NOT a step in management by objectives? A.) Set individual objectives and plans B.) Give feedback and evaluate performance C.) Explain goals that are to be accomplished D.) Reward according to performance

C.) Explain goals that are to be accomplished

The ____ is the foundation of the other four steps in the strategic planning process A.) Criteria B.) Vision C.) Mission D.) Objectives

C.) Mission

Situation analysis is an ongoing process, referred to as ______? A.) Benchmarking the field B.) Monitoring the status C.) Scanning the environment D.) Reading the trends

C.) Scanning the environment

A ____ is a form of retrenchment in which a corporation decides to set up one or more business units as a separate company rather than selling it A.) Merger B.) Acquistion C.) Spinoff D.) Selloff

C.) Spinoff

Which of the following is NOT characteristic of companies with innovative cultures? A. Flexibility B. Encouragement of risk taking C. Open systems D. A well established change process

D. A well established change process

Companies using ______ have greater quality and speed of executing their strategies because it helps in developing specific action plans to meet objectives A. The Delphi technique B. Intuition C. Consensus mapping D. Big data

D. Big data

Orchid Incorporated recently recognized that some changes needed to be implemented. As a result, an entirely new training program has been developed and is ready for implementation. Continuing down the current path could be dangerous for the future of the company, but this drastic change will not be easy. The staff has had some trouble adjusting, but most agree that the industry has changed. The stage of change being undergone here is ______. A. Experimentation B. Exploration C. Acceptance D. Commitment

D. Commitment

Anna is using the BCG growth share matrix to perform a portfolio analysis for her company... the ____ division would likely be identified as a DOG A. Red B. Orange C. Yellow D. Green

D. Green

______ is continual improvement that takes place within the existing technology cycle. A. Strategic change B. Discontinuous change C. Technological change D. Incremental change

D. Incremental change

Strategic planning _____ A. Is the process of setting short range objectives and determining in advance how they will be accomplished B. Is a plan for pursuing a mission and achieving objectives C. Describes the company's competitive advantage in the global village D. Is the process of developing a mission and long range objectives and determining in advance how they will be accomplished

D. Is the process of developing a mission and long range objectives and determining in advance how they will be accomplished

In the strategic planning process, what is the third stage in the process? A. Implementing and controlling strategies B. Developing the mission C. Developing strategies D. Setting objectives

D. Setting objectives

______ is probably the most widely used organizational development intervention technique today. A. Sensitivity training B. Process consultation C. Forcefield analysis D. Team building

D. Team building

______ describes what occurs when new technologies cause previously successful firms to fail. A. dynamic disruption B. customers' adoption lag C. technology paradox D. innovator's dilemma

D. innovator's dilemma

A(n) ______ is a business that is independently owned and operated, with a small number of employees and a relatively low volume of sales. A. entrepreneurial venture B. independent operation C. franchise D. small business

D. small business

Which of the following is NOT a key component of the time management system? A.) Priorities B.) Objectives C.) Plans D.) Budgets

D.) Budgets

____ are alternative plans to be implemented if uncontrollable events occur A.) Secondary plans B.) Standing plans C.) Single-use plans D.) Contingency plans

D.) Contingency plans

A key function of a ____ strategy is to allocate and coordinate resources among different business units. A.) Operational B.) Functional C.) Business D.) Corporate

D.) Corporate

A primary objective of ____ is to make strategic decisions about the allocation of resources among strategic business units A.) Business unit servicing B.) Inter-unit resourcing C.) Strategic resource allocation D.) Corporate portfolio management

D.) Corporate portfolio management

____ is the process of setting short-range objectives and determining in advance how they can be accomplished A.) Long-range planning B.) Strategic planning C.) Single-use planning D.) Operational planning

D.) Operational planning

Which of the following is NOT a part of the situation analysis? A.) Industry and competitive situation analysis B.) Company situation analysis C.) Identification of a competitive advantage D.) Portfolio analysis

D.) Portfolio analysis