MGT Chapter 10 Review

___________ refers to the moral values, beliefs and rules that establish the appropriate way for an organization and its members to deal with each other and with people outside the organization

Organizational Ethics

The greater the level of uncertainty in an organization's environment

The more complex its strategy and technology

What is the goal behind the creation of a divisional structure in an organization?

To create smaller, more manageable units within the organization

True or false An organizational structure composed of all the departments that an organization requires to produce its goods or services is known as a functional structure

True

True or false Different strategies need different organizational structures and cultures

True

True or false Organizational architecture is the combination of organizational structure, culture, control systems, and human resource management systems that together determine how efficiently and effectively organizational resources are used

True

True or false Span of control refers to the number of subordinates who report directly to a manager

True

True or false The characteristics of an organization's human resources is an important factor in determining the type of organizational structure

True

True or false? Span of control refers to the number of subordinates who report directly to a manager.

True

The more complicated the technology that an organization uses, the

greater is the need for a flexible structure

The extent to which a job requires that a worker perform all the activities that are required to complete a job is called

task identity

The culture at Fired-Up Electronics focuses on empowering its employees and makes use of cross-functional teams. What type of culture exists at Fired-Up Electronics?

Adaptive Culture

Which culture develops an emphasis on entrepreneurship and respect for the employee and allows the use of organizational structures that empower employees to make decisions and motivate them to succeed?

Adaptive culture

Cultures whose values and norms help an organization to build momentum and to grow and change as needed to achieve its goals and be effective are referred to as

Adaptive cultures

Which of the following is an example of the means by which the degree of responsibility workers have over their jobs can be increase?

Allowing workers to monitor and measure their own performance

The degree to which a job allows a worker to schedule the tasks of the job and to decide how to carry out these tasks is called

Autonomy

An organization's hierarchy of authority refers to an organization's

Chain of command

Task significance refers to the

Degree to which a worker feels his or her job is meaningful because of its effect on people inside the organization or on people outside the organization

The result of the job design process is a

Division of labor among employees

Managers increase coordination among functions and divisions by

Establishing liaison roles

True or false? A market structure does not allow managers to act flexibly in making decisions in response to customers' changing needs

False A market structure lets managers be responsive to the needs of their customers and allows them to act flexibly in making decisions in response to customers' changing needs

True or false? A product structure makes it necessary for corporate managers to supervise directly each division's day to day operations

False A product structure frees corporate managers from the need to supervise directly each division's day-to-day operations

True or false A product structure makes it necessary for corporate managers to supervise directly each division's day-to-day operations

False A product structure frees corporate managers from the need to supervise directly each divisions day to day operations

True or false? A matrix structure is also known as product team structure

False A product team structure is different from a matrix structure

True or false? An organizational structure becomes more efficient when an organization's task environment is rapidly changing

False As an organization grows and particularly as its task environment and strategy change because it is beginning to produce a wider range of goods and services for different kinds of customers, several problems can make a functional structure less efficient and effective

What is the advantage of a product structure?

It allows functional managers to fine-tune their skills in a particular product area

Which of the following is true of a functional structure in an organization?

It allows managers to adequately respond to a changing competitive environment

Which of the following is true of a low-cost strategy?

It gives managers greater control over the organizational activities

Which of the following is a characteristic of the organizational culture in a tall organization?

It lays emphasis on obeying authority

Kevin noticed that Derek, an automotive technician at his repair shop, was getting bored of repeatedly performing the lone task of changing oil, so Kevin assigned him the additional duty of fixing tires. This is an example of _____

Job Enlargement

The process by which managers decide how to divide tasks into specific jobs is known as

Job design

Increasing the number of different tasks in a given job by chaining the division of labor is known as

Job enlargement

Which of the following is true of an organization with a stable external environment and readily available resource?

Less coordination and communication are needed among people and functions to obtain resources

When managers organize divisions based solely on the type of customer they focus on, they adopt a _______

Market Structure

When managers organize divisions based solely on the type of customer they focus on, the adopt a

Market structure

A _______ refers to an organizational structure that simultaneously groups people and resources by function and by product

Matrix Structure

Which of the following structures is the most flexible?

Matrix Structure

At the Highway Department, Jim is assigned to a team to develop a new Route 70 river bridge. Jim reports to both the engineering manager and the route 70 project manager. The highway department is utilizing a

Matrix structure

The principle of _______ states that top managers should always construct a hierarchy with the fewest levels of authority necessary to efficiently and effectively use organizational resources

Minimum chain of command

_____ refers to the shared set of beliefs, values, and norms that influence how people and groups work together to achieve organizational goals.

Organizational Culture

A committee of managers from different functions or divisions who meet to solve a specific, mutual problem is called

Task Force

A committee of managers from different functions or divisions who meet to solve a specific, mutual problem is called a

Task Force

True or false Inert cultures are those whose values motivate an inspire employees

False Inert cultures are those whose values and norms fail to motivate or inspire employees

The idea behind the concept of job enrichment is

increasing workers' responsibility increases their involvement in their jobs.

True or false An organizational structure should be designed in such a way that employees don't develop supportive job behaviors and attitudes

False

True or false Effective managers constantly scrutinize their hierarchies to see whether the number of levels can be increased

False

True or false Managers who make design choices that increase job enlargement are likely to increase the degree to which people behave mechanically

False

True or false People have more personal authority in tall, centralized organizations

False

True or false Task identity refers to the degree to which a worker feels his or her job is meaningful because of its effect on people inside the organization or on people outside the organization

False

True or false When people who perform similar jobs are grouped together, it becomes difficult for managers to monitor and evaluate their performance

False

True or false? The flatter the hierarchy of an organization the less flexible the organization becomes.

False

True or false? The shared set of beliefs, expectations, values, and norms in an organization is known as organizational architecture.

False

Ture or false The degree to which a job gives an employee the freedom to schedule different tasks and decide how to carry them out is known as task significance

False Autonomy is the degree to which a job gives an employee the freedom and discretion needed to schedule different tasks and decide how to carry them out

True or false It's easier for managers to communicate and coordinate with one another when they are responsible for several different kinds of products

False Gets more difficult to communicate and coordinate with one another when they are responsible for several different kinds of products

True or false In a flat, decentralized structure people have little personal autonomy, and norms that focus on being cautious emerge because predictability and stability are desired goals

False Innovation and flexibility are desired goals

True or false A functional structure becomes more efficient when an organization's task environment is rapidly changing

False Problems can make a functional structure less efficient and effectives

True or false? The matrix structure of an organization is usually very rigid.

False The result of a matrix structure is a complex network of reporting relationships among product teams and functions that makes the matrix structure very flexible

True or false? Organizational design remains consistent across all organizations

False There is no one best way to design an organization. Design reflects each organization's specific situation

The extent to which a job gives the worker direct and clear information about how well the worker is performing the job is known as

Feedback

_______ refers to the formal system of task and job reporting relationships that determines how employees use resources to achieve organizational goals

Organizational Structure

The process by which managers create a specific type of organizational structure and culture

Organizational design

Which of the following organizing choices are managers most likely to make if the external environment is stable and resources are readily available

Use detailed rules, SOPs, and restrictive norms to govern employees' activities

A _______ strategy that is aimed at driving down expenditures in all functions usually fares best in a more ____ structure with more conservative norms

low-cost; formal