- MGT (Chapter 2)

Which perspective consists of two distinct branches, scientific management and administrative management? a) classical management perspective b) behavioral management perspective c) quantitative management perspective d) integrative management perspective e) Theory X and Theory Y

a) classical management perspective

The purchasing department at a printing business begins buying higher quality and more expensive paper. This leads to higher costs and cash flow problems identified by the finance department. Marketing notes that prices must be increased slightly, but that customer satisfaction improves, leading to more sales. According to the systems perspective, this scenario is an illustration of a subsystem with ____. a) interdependence b) independence c) closed systems d) synergy e) entropy

a) interdependence

The ____ stresses the importance of environmental influences on the organization. a) open system concept b) behavioral management theory c) concept of synergy d) human relations movement e) quantitative management theory

a) open system concept

Henri Fayol, a French industrialist, was the first to identify managerial functions that reflect the core of the management process. Which of the following is one of those functions? a) organizing b) labor relations c) needs fulfillment d) time management e) supporting

a) organizing

Which school of management perspectives would be most useful to a restaurant with pizza delivery that wanted to determine the most efficient routes for each of its drivers to follow? a) quantitative management b) systems management c) organizational behavior d) scientific management e) administrative management

a) quantitative management

In what way is the contingency perspective different than universal perspectives? a) It is effective only when used in a closed system. b) It does not attempt to identify one best way. c) It relies on quantitative management. d) It encourages rewarding employees to avoid entropy. e) It can be generalized to other situations.

b) It does not attempt to identify one best way.

A system that actively interacts with its environment is best described as a(n) ____. a) transformation system b) open system c) subsystem d) closed system e) management information system

b) open system

Which of the following is considered to be an output? a) operating systems b) services c) control systems d) human resources e) materials

b) services

Operations management is concerned with ____. a) the development of mathematical and statistical tools and techniques for managerial decision making b) the scientific analysis of the work elements of a job c) helping the organization produce in the most efficient way possible, as applied to a wide range of issues d) systems created to store and provide information for managerial decision making e) applying management theories to a globalized environment

c) helping the organization produce in the most efficient way possible, as applied to a wide range of issues

Which of the following was implemented by Owen? a) structured communication and control b) increased working hours c) higher minimum working age d) division of labor e) paid time off

c) higher minimum working age

Management science and operations management are the two branches of what management theory? a) human relations b) classical c) quantitative d) administrative e) behavioral

c) quantitative

Which type of management focuses on improving the performance of individual workers? a) administrative b) human relations c) scientific d) contingency e) behavioral

c) scientific

Which term refers to employees deliberately working at a pace slower than their capabilities? a) entropy b) theory y c) soldiering d) administrative management e) synergy

c) soldiering

Harley-Davidson puts its brand on everything from motorcycles to toys and clothes. It is taking advantage of ____ to create brand recognition and sales. a) subsystem interdependence b) entropy c) synergy d) behavioral management theory e) a closed system

c) synergy

What distinguishes the behavioral management perspective from earlier management theories? a) It conceptualized organizations as machines and workers as cogs within those machines. b) It focused on how managers could control the behavior of their employees. c) It allows managers to consider all employee action as an objective event. d) It placed more emphasis on individual attitudes, behaviors, and group processes. e) It emphasized the need to standardize the employee behavior.

d) It placed more emphasis on individual attitudes, behaviors, and group processes.

Nipurna is well liked by the staff she supervises. She recognizes that they have excellent problem-solving skills and are committed to excellence. She lets the people she supervises assume as much responsibility as they are capable of handling. It would appear that she ____. a) uses ideas from scientific management b) is applying principles from management science c) uses the qualitative perspective of management d) believes in McGregor's Theory Y approach to managing people e) takes a Theory X approach to management

d) believes in McGregor's Theory Y approach to managing people

Which of the following management techniques fails to account for individual behaviors and attitudes? a) administrative b) systems c) scientific d) human relations e) quantitative

e) quantitative

A manager who subscribes to Theory X believes ____. a) in the contingency approach to management b) that people are committed to goals c) in the importance of TQM d) that people naturally seek out work e) that people prefer to be directed

e) that people prefer to be directed

Elton Mayo conducted experiments at Western Electric's Hawthorne plant from 1927-1932. He discovered that ____. a) piece rate pay improved production b) rate busters don't make their quota c) chiselers assisted low-producers d) social pressure was more important than financial incentive e) unions limit employee initiative

d) social pressure was more important than financial incentive

According to the systems perspective, the marketing, production, or finance functions of a company would all be considered ____. a) closed systems b) open systems c) marginal systems d) subsystems e) synergistic systems

d) subsystems