MGT chpt 9 practice quiz

_________ is the process of interpreting and making sense of a message

decoding

What is the acronym that helps you remember the factors in addressing difficult conversations?

STATE- share your facts, tell your story, ask for others' facts and stories, talk tentatively, and encourage testing.

Christopher sits forward in his chair and makes eye contact with the managers when they present. He also asks questions and nods after their responses. He is exhibiting the _______ style of listening.

active- these listeners are "all in" fully engaged which is shown through his actions

Which is not an example of a crucial conversation? a- negative performance review b- ending a relationship c- inviting a friend to dinner d- confronting a teammate who is frequently late to meetings e-critiquing a colleague's report

c- inviting a friend to dinner

Linguistic style refers to a person's

characteristic speaking pattern

Linguistic style includes all but a- use of stories b- pacing an pausing c- word choice d- eye contact e- use of jokes

d- eye contact linguistic style refers to a person's characteristic speaking pattern such as directness/indirectness, pausing and pacing, word choice, jokes, figures of speech, questions, stories, apologies.

Sources of noise affect all the links in the communication process. Which of the following is not a source of noise? a- language differences b-speech impairment c- illegible handwriting d-poor hearing e-in person , face to face convo

d- in person, face to face noise is anything that interferes with the transmission and understanding of the message. Having a face to face convo will help eliminate the misunderstanding of the message being communicated.

Folding arms, crossing hands, and crossing legs communicate _________

defensiveness

When calling on prospective clients, all of the following are workable communication strategies except a- seeking referrals and recommendations b- networking with industry organizations and other professional groups c-communicating through company social media accounts d- signing up for online newsletters e- cold calling prospective clients

e- cold calling, seeking business this way may no longer be a viable communication strategy since calls like these are robocalled

The most important part of stage presence is

eye contact

communication begins when a sender encodes an idea or thought

true

women are expected to communicate less aggressively than men and to interrupt others less

true- males are expected to communicate more aggressively, and hide their emotions because they have an inherent desire to possess features attractive to females

Social listening is a dimension of listening that pertains to how we communicate and listen to others using social media and communication technologies that influence our personal engagement with others

true- social listening is now being studied by researchers due to the increase of interaction brought by social media and devices

The way to begin managing up is by assessing your manager's receptiveness

true- there are four steps to the managing up process

Which of the following is not a step of the TED protocol for effective presentations? a- frame your story b- plan your delivery c- plan your multimedia d- develop your stage presence e- evaluate your presentation

e- evaluate your presentation 1) frame your story 2) plan your delivery 3) develop your stage presence 4) plan your multimedia 5) put in together

Which is not an element of effective social media policy? a- outline consequences for violations b- align the policy with the organization's culture c- define what is considered illegal d- clarify what i confidential e- prepare everyone to be a spokesperson for the company's online policies

e- prepare everyone to be a spokesperson for the company's online policies table 9.5 identifies eight elements of an effective social media policy. Only one should be the spokesperson whose interpretations and communications are consistent

Neal has asked Liz, who has the office next to him, to watch him practice presentation he will be giving to his bosses next week. What step of the TED protocol for effective presentations is Neal in? a- frame your story b- plan your delivery c- plan your multimedia d- develop your stage presence e- put it together

e- put it together neal is "putting it together", which may involve practicing in front of an appropriate audience

Nonverbal communication includes your facial expressions and body movements, but not how you dress or how close you stand to other people

false- nonverbal com is any message sent or received independent of the written/spoken word. it includes use of time and space, distance between people when conversing, use of color, dress, walking behavior, standing , positioning, seating arrangement, office locations, and furnishings.

A recent national survey of nearly 1,000 employees revealed that recent college grads excelled at soft skills such as communication and people skills.

false- they are lacking in soft skills

Restricting employees' use of social media at work generally leads to gains in productivity

false- this can backfire, damaging employee morale and loyalty, leading to losses in productivity