MGT Exam #1

Structuring working relationships in a way that allows organizational members to work together to achieve organizational goals; one of the four principal tasks of management.

Organizing

Human skills are innate and cannot be learned. True False

false

Manager chooses wrong goals to pursue and makes poor use of resources. Result: A low-quality product that customers do not want. A. Low efficiency/ high effectiveness B. High efficiency/ high effectiveness C. Low efficiency/ low effectiveness D. High efficiency/ low effectiveness

C

_______ is a measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals.

Effectiveness

A cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals.

Strategy

According to Henri Fayol, initiative refers to: A. the ability to act on one's own without direction from a superior. B. shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group. C. the justice, impartiality, and fairness to which all organizational members are entitled. D. the methodical arrangement of positions to provide the organization with the greatest benefit and to provide employees with career opportunities. E. obedience, energy, application, and other outward marks of respect for a superior's authority.

a

An outcome of the controlling function should be the ability to measure the organization's performance accurately. True False

a

Management is the planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently. True False

a

_____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness. A. Esprit de corps B. Bureaucracy C. Adhocracy D. Synergy E. Entropy

b

According to Taylor, the production process becomes more efficient with: A. an increase in the effort that each worker puts in to produce a unit of output. B. an increase in the amount of time required to produce a unit of output. C. an increase in division of labor through specialization. D. the use of informal-rule-of thumb knowledge. E. the use of intuitive knowledge.

c

Manager chooses the right goals to pursue, but does a poor job of using resources to achieve these goals. Result: A product that customers want, but that is too expensive for them to buy. A. Low efficiency/ high effectiveness B. High efficiency/ high effectiveness C. Low efficiency/ low effectiveness D. High efficiency/ low effectiveness

A

Manager chooses the right goals to pursue and makes good use of resources to achieve these goals. Result: A product that customers want at a quality and price they can afford. A. Low efficiency/ high effectiveness B. High efficiency/ high effectiveness C. Low efficiency/ low effectiveness D. High efficiency/ low effectiveness

B

Establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals.

Controlling

Manager chooses inappropriate goals, but makes good use of resources to pursue these goals. Result: A high-quality product that customers do not want. A. Low efficiency/ high effectiveness B. High efficiency/ high effectiveness C. Low efficiency/ low effectiveness D. High efficiency/ low effectiveness

D

________ is a measure of how productively resources are used to achieve a goal.

Efficiency

Motivate, coordinate, and energize individuals and groups to work together to achieve organizational goals.

Leading

Establish task and authority relationships that allow people to work together to achieve organization goals.

Organization

_____ are collections of people who work together and coordinate their actions to achieve a wide variety of goals or desired future outcomes.

Organizations

Rules are formal written instructions that specify what workers should do on the job. True False

a

The four building blocks of _____ are superior efficiency; quality; speed, flexibility, and innovation; and responsiveness to customers. A. empowerment B. competitive advantage C. diversification D. stratification E. managerial control

b

Typically, managers in a mechanistic structure react more quickly to a changing environment than do managers in an organic structure. True False

b

When the tasks and authority associated with various positions in the organization are clearly specified, it creates a scenario where: A. employees are not sure of what is expected either of them or of each other. B. employees are held strictly accountable for their actions. C. managers face difficulty in tracking the assigned tasks. D. confused employees create havoc within the formal hierarchy of authority. E. order and discipline is undermined.

b

When the tasks and authority associated with various positions in the organization are clearly specified, it creates a scenario where: employees are not sure of what is expected either of them or of each other. employees are held strictly accountable for their actions. managers face difficulty in tracking the assigned tasks. confused employees create havoc within the formal hierarchy of authority. order and discipline is undermined.

b

_____ refers to the tendency of a closed system to lose its ability to control itself, and thus disintegrate. Synergy Entropy Esprit de corps Order

b

A company with a low level of efficiency and low level of effectiveness is most likely to produce: A. a product that customers want, but that is too expensive for them to buy. B. a product that customers want at a quality and price they can afford. C. a low-quality product that customers do not want. D. a high-quality product that customers do not want. E. a high-quality product that the company makes a profit on.

c

A(n) _____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals. control group talent pool organization focus group quality circle

c

The measure of how productively an organization uses its resources to achieve a goal is known as _____. A. effectiveness B. product differentiation C. efficiency D. empowerment E. product development

c

Craig is a highly effective manager. This implies that he: A. is likely to spend lavishly on resources. B. is highly compliant. C. disfavors employee empowerment. D. chooses appropriate goals and then achieves them. E. is overly ambitious.

d

Middle managers are responsible for: the daily supervision of the nonmanagerial employees. fine-tuning and developing the skills of top managers. the establishment of the organization's goals and visions. finding the best way to use resources to achieve organizational goals. the creation of the top-management team.

d

In his studies, Adam Smith found that the performance of the factories in which workers specialized in only one or a few tasks was much greater than the performance of the factory in which each worker performed all the tasks. True False

a

James, the manager of Andy's Candy, a popular confectioner in Illinois, is in charge of outlining future organizational goals to employees at company meetings and emphasizing the ethical guidelines which employees are expected to follow at work. According to Mintzberg, he is performing the role of a _____. figurehead negotiator monitor liaison resource allocator

a

Scientific management produces huge cost savings in large organized work settings. True False

a

Toy Town makes and sells jigsaw puzzles and strategy board games. Its products are of excellent quality, but fail to meet consumer needs. Which of the following is most likely to be true with regard to Toy Town? A. It has a high level of efficiency and low level of effectiveness. B. It has a high level of effectiveness and low level of efficiency. C. Its product manager chooses the wrong goals to pursue and uses the resources inadequately. D. Its product manager chooses the right goals to pursue and uses the resources wisely. E. Its product manager responds quickly to change.

a

Which of the following is true of dual command? A. It causes confusion among subordinates. B. It strengthens order and discipline. C. It makes assessing a manager's authority easy. D. It was advocated by Henry Fayol. E. It exists when a subordinate receives orders from only one supervisor

a

Which of the following is true of organizational performance? It increases with an increase in efficiency and effectiveness. It increases with a decrease in efficiency and effectiveness. It remains unchanged with a decrease in efficiency and effectiveness. It decreases with an increase in efficiency and effectiveness. It remains unchanged with an increase in efficiency and effectiveness.

a

_____ is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals. A. Organizational input B. Diversification C. Organizational performance D. Product development E. Differentiation

a

According to Henri Fayol, esprit de corps refers to: A. the ability to act on one's own without direction from a superior. B. shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group. C. the justice, impartiality, and fairness to which all organizational members are entitled. D. the methodical arrangement of positions to provide the organization with the greatest benefit and to provide employees with career opportunities. E. obedience, energy, application, and other outward marks of respect for a superior's authority.

b

At a recent staff meeting, Jim was praised by his CEO for always choosing the right goals to pursue. The quality that Jim displays here is efficiency. True False

b

Despite global competition and advances in information technology, the tasks and responsibilities of managers have undergone little change in recent years. True False

b

Following an oil spill in the Gulf of Mexico, the CEO of an American petroleum company took the responsibility for correcting the environmental damages caused by his company. According to Mintzberg's typology, in doing so, he is performing the role of a _____. liaison disturbance handler monitor disseminator figurehead

b

Leading is the process that mangers use to select the goals for the organization. True False

b

Modern IT's ability to improve efficiency has decreased the incidence of downsizing in recent years. True False

b

Obedience to a manager's authority is most consistent with Fayol's principle of: A. order. B. discipline. C. esprit de corps. D. equity. E. decentralization

b

Planning strategies is a simple and straightforward process, since it is done under circumstances when the result is known and assured. True False

b

Restructuring cannot be accomplished by reducing levels in the hierarchy. True False

b

The contingency theory suggests that there is always one best way to organize. True False

b

Which of the following does planning involve in an organization? Establishing task relationships that allow people to work together Developing strategies for how to achieve high performance Motivating individuals to achieve organizational goals Establishing accurate measuring and monitoring systems Measuring how well the organization has achieved its goals

b

A company that wishes to increase the quality of its products should opt for _____, a branch of management science that provides tools to analyze the company's input, conversion, and output activities. A. Quantitative management B. Operations management C. Total quality management D. Management information systems E. Numerical management

c

Which of the following is true of an organization with a mechanistic structure? A. The organization uses the structure only when needed—when the organizational environment is unstable. B. A mechanistic structure requires more managerial time, money, and effort than an organic structure. C. Employees are closely supervised and follow well-defined rules and standard operating procedures. D. Authority is decentralized to middle and first-line managers to encourage them to take responsibility. E. Here, managers can react more quickly to a changing environment than can managers in an organic structure.

c

____ refers to the concentration of authority at the top of the organizational chart instead of being distributed throughout the managerial hierarchy. A, Unity of direction B. Synergy C. Centralization D. Unity of command E. Entropy

c

A company with a high level of efficiency and low level of effectiveness is most likely to produce: A. a high-quality product that does not address the relevant market segment. B. a high-quality product that customers can afford. C. a low-quality product that customers do not want. D. a high-quality product that customers do not want. a high-quality product that the company makes a profit on.

d

Bob was recently promoted to the position of manager of the engineering division in his company because of his knowledge and his ability to perform all the functions required in his field. In this instance, Bob was promoted because of his _____ skill. A. conceptual B. planning C. human D. technical E. leading

d

The Marketing Manager at RST Global Inc. developed a five-year marketing plan that was in stark contrast with the objectives outlined in the organization's strategic plan. Which of the principles of Henri Fayol does this go against? Order Line of authority Unity of command Unity of direction Span of control

d

In which of the following managerial tasks are work relationships restructured to facilitate the interaction and cooperative efforts of organizational members, all of whom strive to achieve organizational goals? A. Planning B. Leading C. Reviewing D. Controlling E. Organizing

e

Mayfair Mobile's external environment is changing rapidly and it responds by decentralizing decisions to lower-level managers so that the organization can react faster. Which of the following types of organizational structure allows this? A. A mechanistic structure B. A formal structure C. A bureaucratic structure D. An oligarchic structure E. An organic structure

e

Which of the following is true of an open system? It is more likely to experience entropy than is a closed system. It uses resources from the external environment for internal processes, but does not return anything to the external environment. The input, process, and output stages in the production process are performed in the external environment. It is a self-contained system that is not affected by changes in its environment. It takes in resources from its external environment and converts them into goods that are then sent back to that environment for purchase by customers.

e

manager establishes alliances between different organizations to share resources to produce new goods and services.

liason

_____ is the planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively.

management

______ ________ is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.

organizational performance

Choose appropriate organizational goals and courses of action to best achieve those goals.

planning

What are the performing four essential managerial tasks?

planning, organizing, leading, and controlling