MGT EXAM 2

A learning management system is best described as

a software application that automates the administration, development, and delivery of training programs.

Mariah's company's management values hiring individuals who represent a variety of ages, races, genders, and ethnicities. Mariah's company places an emphasis on

diversity.

Which type of training allows trainees at different locations to attend programs online, using their computers to view lectures, participate in discussions, and share documents?

distance learning

A chart that lists job categories held in one period and shows the proportion of employees in each of those categories in a future period is called a

transitional matrix.

__________ training remains the most widely used method of training in the workplace.

Classroom

The structure of Eduardo Hospital is strongly based on function. Which statement best describes staff positions at this hospital?

Employees have broad authority for decision making.

What is a requirement under the Immigration Reform and Control Act of 1986?

Employers must verify and maintain records on the legal rights of applicants to work in the United States.

Which statement about trends in job analysis is true?

Errors in job analysis have multiple sources, but most result from outdated job descriptions.

Fran, a manager at a large home decor store, is expecting increased sales during the upcoming holiday season. He knows that his current workforce will not be able to meet demand, putting him at risk of a labor shortage. Which strategy would be the best option to help Fran avoid a labor shortage?

Fran should hire temporary employees because he can let them go once the holiday season is over.

A company specializes in manufacturing internal combustion engines. Recently, this company has decided to create a division for the flexible fuel field. During this time, Beto, the HR manager, has been reviewing and updating job descriptions. With the knowledge that a new division of jobs will be created, what would be the appropriate course of action for Beto to take next?

He should consider preparing new job descriptions since new jobs will be created in the organization.

produce information that actually benefits the organization.

Interviews are subjective, so they have the potential of assessing candidates based on questions not related to the job.

Which statement about content validity is true?

It is usually measured on the basis of expert judgment.

Which statement about predictive validation is true?

It uses the test scores of all applicants and looks for a relationship between the scores and future performance.

NIS is a firm that builds information systems for banks and other financial institutions. In its presentations to prospective clients, the firm claims to have skilled employees. What does NIS mean by this?

Its employees have a high level of proficiency required to perform a particular task.

Which statement about telework is true?

Prior to the COVID-19 pandemic in 2020, almost half of U.S. workers worked remotely with some frequency.

Maxine is an HR manager at a large accounting firm. She hires and trains the firm's staff of recruiters. Maxine hires people with an education in human resource management and a warm attitude that displays a positive interest in people. How else should she prepare the recruiters so they have success in this kind of work?

She should equip recruiters with the kinds of information job applicants are seeking.

A company tests its salespeople on listening skills and then implements a 3-day training program to teach all of them to be better listeners. At the conclusion of the last training session, it conducts a posttest to measure listening skills again. Based on the results, the training manager reports that the training program increased listening skills by a significant amount. Which statement represents the main weakness in the manager's conclusion?

The actual impact of the training can best be evaluated by comparing the performance of employees who underwent training and those who did not.

What is a disadvantage of using résumés as a source of information about job applicants?

The content of the résumé is controlled by the applicant.

A survey of employee satisfaction among a county's 9-1-1 dispatchers found that employees struggle to keep up with calls, feel little or no control over their situation, and constantly worry about making mistakes. A suggestion is made to simplify the jobs in order to deal with these sources of dissatisfaction. Why would simplifying the jobs be beneficial in this case?

The costs of employee errors are severe.

A company uses simulators to train its cable installers. Several employees who completed the simulation training did not pass the test in which they were supposed to demonstrate the necessary skills. The training manager investigated and identified the source of the problem. What is the most likely source?

The simulation contained elements unlike those found in the company's work environment.

Jiffy Consulting is a business consulting firm. The departments in the organization are based on the functions carried out by employees, such as customer service, marketing, tech support, and business consulting. Which statement is most likely true of the organizational structure of Jiffy Consulting?

The workers have low authority

What is true of companies that use a "lead-the-market" pay strategy?

They pay more than the current market wages for a job.

What is a benefit of applying statistical methods to HR forecasting?

Under the right conditions, they provide predictions that are much more precise than a human forecaster's subjective judgment

CareerBuilder and Monster are examples of which type of recruiting source?

help-wanted advertising

Which occupation would most likely employ interns?

journalist

The most important source of recruits for entry-level professional and managerial vacancies is

on-campus interviewing.

A client asks a company to complete a project that involves working with a software tool called ELIM, which is new to the company. The training manager in the company's HR department begins by conducting a needs assessment. Which method will the training manager use to identify individuals' needs and readiness for training?

person analysis

Which of these is an internal source of recruitment?

personal interviews

An entrepreneur wants to hire a human resource professional who can help her make decisions about who will or will not be allowed to join her organization. In advertising for this professional, what term should she use to describe the process she wants help with?

personnel selection

Selection methods should accurately predict how well individuals perform, and they should

produce information that actually benefits the organization.

A correlation coefficient of -1.0 between two sets of numbers indicates

that when one set of numbers goes up, the other set goes down.

A software consulting firm uses a standardized job analysis questionnaire containing 194 questions about work behaviors, work conditions, and job characteristics that apply to a wide variety of jobs. In this scenario, the firm is using

the Position Analysis Questionnaire.

Needs assessment is best described as

the process of evaluating the organization, individual employees, and employees' tasks to determine what kinds of training are necessary.

The new production manager at a toy manufacturing company, Carl, notices that the production unit has been underperforming. In an attempt to streamline the existing work flow, Carl brings in an HR specialist to help him conduct a work flow analysis. Carl describes to the specialist the outputs required. What will the HR specialist have Carl define next?

the work processes used to make the toys

What is the main objective of diversity training programs that focus on behavior?

to change organizational policies and individual conduct that inhibit employees' personal growth and productivityto change organizational policies and individual conduct that inhibit employees' personal growth and productivity

What is the objective of job enlargement?

to make jobs less repetitive and more interesting

Quincy is the HR manager who is preparing for the launch of a new product line. The company needs to know how many new customer service representatives to add to help customers with questions and concerns about the existing and new products. To guide the company, Quincy needs information about the number of employees currently providing customer service, the number likely to be in those jobs next year, and the number expected to move to other positions in the organization. The information will be easier to organize and interpret if Quincy uses a(n)

transitional matrix.

Myra, a production manager at a healthcare company, must predict future labor demand using information about service levels from the past two years. Myra will most likely use __________ to predict the demand.

trend analysis

Maureen asked her job applicant to take an achievement test because she wanted to be sure he would be able to acquire the skills to do the job. In this case, the achievement test would not be measuring the right things, so it has low

validity.

Reliability answers the important question of

whether you are measuring something accurately