MGT SB CH2

In which ways did Munsterberg suggest that psychologists could contribute to industry?

- Recognize the psychological conditions necessary for employees to do their best work. - Identify the people who are best suited for a job. - Identify ways managers can encourage employees to take desired actions.

Which of the following are accurate regarding the importance of learning about a company's mission and vision statements before a job interview?

- These statements tell you what the company wants to achieve over time. - You will be a better fit for a company if you support their mission and vision statements. - These statements tell you why the company exists.

A learning organization:

- actively creates, acquires, and transfers knowledge within itself - is able to modify its behavior to reflect new knowledge

What four disciplines are included in the behavioral science approach to management?

Anthropology Psychology Sociology Economics

Which individuals helped pioneer administrative management theory?

Charles Clinton Spaulding Henri Fayol Max Weber

Which management perspectives typically consider an organization to be a closed system?

Classical management viewpoint Management science perspective

_____ approaches to management include learning organizations, high-performance work practices, and sustainable development.

Contemporary

According to the ____ viewpoint, a management problem should be handled according to the individual and the environmental situation.

Contingency

Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?"

Contingency

What are two types of outputs according to the systems viewpoint?

Employee satisfaction Finished products

Renata is using the systems perspective to analyze her company. Which of these should be included in her analysis?

Equipment

According to the systems viewpoint, what are three types of inputs?

Equipment Money People

What are Taylor's principles of scientific management?

Evaluate a task by scientifically studying each part of it. Carefully select workers with the right abilities for the task.

What are the branches of quantitative management?

Evidence-based management Operations management

In terms of the systems viewpoint, _______ is information about the reaction of the environment to the outputs that affects the inputs.

Feedback

What are primary concerns of shared value and sustainable development?

Global equilibrium Environmental effects Social impacts

Who is known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces?

Hugo Munsterberg

What are issues with the classical viewpoint?

It fails to account for the importance of human needs. It views humans as cogs in a machine. It is overly mechanistic.

Which statement regarding a closed system is accurate?

It has little interaction with its environment.

Peter Drucker is credited with providing the first modern handbook on the subject of ______.

Management

Identify the two theorists who contributed the most to the human relations movement.

McGregor Maslow

_____ management focuses on managing the production and

Operations

In terms of the systems viewpoint, profits and losses are types of _______.

Outputs

According to the systems viewpoint, what are three types of inputs? Multiple select question.

People Money Equipment

The field of industrial ______ (the study of human behavior in the workplace) is based on Hugo Munsterberg's theories.

Psychology

Maslow's hierarchy of human needs proposes that people are motivated by which needs?

Self-actualization Love Safety Esteem Physiological

What are the contemporary approaches to management?

Shared value and sustainable development High-performance practices Learning organizations

The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit?

Spaulding

Shared value and (...........) development consider environmental and social effects of business as well as profit.

Sustainable

An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as _____.

Synergy

Scientific management is the study of work methods to improve the productivity of _____.

The individual workers

True or false: Frederick Taylor is associated with the scientific management approach to management.

True (Frederick Taylor is known as the "father of scientific management")

What organization launched the PRME?

United Nations

A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory _______ manager.

X

If you believe your employees are capable of taking on responsibility with sufficient self-direction and self-control, you are a Theory ___ manager.

Y

What should an individual consider learning about a company before going to a job interview?

company's core values and culture company mission and vision statements

The original focus of the Hawthorne studies was the ______.

effects of lighting levels on worker productivity

In order to follow Mary Parker Follett's concept of integration, a company should ______.

hold meetings between managers and workers to solve problems in a mutually beneficial way

James has a small bakery specializing in gourmet brownies. Based on the systems viewpoint, the flour, sugar, yeast, and eggs he uses in baking would be considered _______, whereas the decorated brownies he sells to customers would be considered _______.

inputs; outputs

A system is a set of _____ parts that operate together to achieve a common purpose.

interrelated

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____.

labor shortages

The classical viewpoint of management emphasizes ways to ______.

manage work more efficiently

When Mary Parker Follett referred to the use of "communities" within an organization, she meant that ______.

managers and subordinates should work together to solve issues

Operations management focuses on _____.

managing the production and delivery of an organization's products or services more effectively

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields.

necessities

According to Henri Fayol, what are the major functions of management?

planning organizing controlling leading

The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management.

quantitative

Evidence-based management focuses on bringing _____ to the decision process.

rationality

Henri Fayol is credited with being the first person to ______ management behavior.

systematize

The behavioral management viewpoint emphasized

the importance of understanding human behavior and motivating employees to achieve

According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called _____.

transformational processes