MGT312 Exam 2
The establishment of the nonprofit "Kindness Evolution" encourages
Upward spirals of positivity
________ is the need to see one or more alternative paths to achieve a goal, even when faced with adversity.
Waypower
The dominating style of conflict handling is appropriate when...
a speedy decision is needed.
Extinction and punishment are..
forms of consequences that weaken an undesirable behavior
Unlike efficiency, efficacy...
has to do with the ability or capacity to do something
A person who clarifies key issues for a group has taken on the role of
information seeker/giver
Which of the following in not an appropriate measure of goal achievement
lack of interpersonal conflict
Tuckman's Five Stage Model: What is one characteristic of the performing stage?
Flexible, task roles
Which of the following statements about conflict is true?
Organizations can suffer from too much or too little conflict.
Which of the following is not a result of escalation of conflict?
Parties move from heavy to light tactics.
What is an example of a dialectic method?
A formal mediator in court mediating between to opposing parties
Which of the following is not a best practice for becoming more productive?
Check social media every two hours.
Name one way to apply positive antecedents of nondefensive communication
Exhibit empathy
Goals should always be stated in terms of measured outcomes.
F
In a POB scenario,an organization measures its success by its accumulation of wealth
F
Performance management involves monitoring,measuring,and evaluating,but does not include performance
F
The two types of motivation are goal-oriented and failure-avoiding
F
________ is the richest form of communication.
Face-to-face exchanges
___________ refers to the amount of effort that we invest in an activity
Intensity
________ is a key input to positivity from person factors.
Mindfulness
John views conflict to be a sign that a team is unorganized. Is he correct?
No. Conflict is an ever-present part of your life and can help growth.
What does communicating immediacy look like?
Open body positions or gesturing with palms facing up
The employees at Chick-fil-A perceive the organization's policies and procedures to be fair. This is called the...
Organizational climate
A work group member can have both a task role as well as a maintenance role at the same time.
T
According to Schein, a crowd is not always a large group.
T
Employees who flourish report less stress and more organizational commitment and job satisfaction.
T
Flexspace includes the concept of working from home.
T
Language source ranges from natural body language and speech to numbers contained in a financial statement
T
Operant behavior is learned when one "operates on" the environment to produce desired consequences.
T
Organizations with the most effective teams typically use hybrid rewards that reward both individual & team performance
T
Teams are a cornerstone of work life in today's organizations.
T
Women are more likely to share credit for success and to ask questions for clarification
T
Tuckman's Five Stage Model: What is one characteristic of the norming stage?
acceptance
Identifying and modeling appropriate ways for people to interact with colleagues is a(n) ________ strategy
antibullying
Negative nonverbal communication skills include avoiding eye contact, ________, and speaking too fast.
crossing your arms
What is Performance Management?
defining, monitoring, measuring, evaluating, and providing consequences
An example of a(n) ________ goal is when Melissa's manager sets a goal for her to produce 16 widgets per hour.
objective
In the Framework of POB,___________ is/are a key input to positivity from situation factors.
organizational culture and climate
In 360-degree feedback, individuals compare perceptions of their own performance with...
performance information from their manager, subordinates, and peers
Flourishing represents the extent to which our lives contain PERMA—
positive emotions, engagement, relationships, meaning, and achievement.
Paul can't stop thinking about the quiz he failed yesterday. He is displaying...
rumination
Tuckman's Five Stage Model: What is one characteristic of the adjourning stage?
self-evaluation
Which of the following is not a group maintenance role?
someone who clarifies pertinent values
The energizer of a group is...
someone who prods the group to move along or to accomplish more
Team A has a deliberate plan outlining the goals and each member's role. This is an example of...
team performance strategies
Tuckman's Five Stage Model: What is one characteristic of the storming stage?
tension
Extrinsic rewards come from ________ and intrinsic rewards come from ________.
the environment; oneself
Communication trust is
trust of disclosure.
Tuckman's Five Stage Model: What is one characteristic of the forming stage?
uncertainty
Which of the following is not a factor in media richness?
whether a medium involves electronic methods
