MGT3120 connect quiz questions

Which scholar developed the global corporate social responsibility pyramid?

Archie Carroll

________ refer(s) to the arrangement that ensures strategic goals align downward with more specific short-term goals.

Cascading goals

________ means that anyone can be dismissed at any time for any reason at all, or for no reason.

Employment at will

A logic manager is someone trained about matters of ethics in the workplace.

False

The career readiness competencies key to developing your ability to think strategically are resilience and leadership.

False

In regard to decision making, which of the following statements reflects what research has found?

Groups make better decisions than most individuals acting alone.

________ change introduces a new practice to an organization but one that is not new to the industry.

Innovative

________ is the expectation that successful performance of the task will lead to the desired outcome.

Instrumentality

Why is willingness at the center of the process when it comes to managing your career readiness?

It is up to you to shape your shape your future.

Which of the following is a good tip for being an effective writer?

Keep it simple; use short words, sentences, and phrases.

________ are organizations of employees formed to protect and advance their members' interests by bargaining with management over job-related issues.

Labor unions

________ designates how work units are going to optimize resources and make contributions over the next two years.

Tactical planning

________ leadership focuses on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance.

Transactional

Managers can use the VRIO framework to

analyze a firm's competitive potential.

Which control technique are companies using for product enhancement, process automation, and labor cost reduction?

artificial intelligence

The interdisciplinary field of organizational ________ gives managers the information they need to understand, and to predict, employees' behaviors at work.

behavior

Prior to opening his new salon, Symon is deciding what types of services to offer, the anticipated profits and expenses, the tasks of various employees, and how those jobs will be handled. Symon is creating a

business model.

Which of the following is part of Deming's PDCA cycle?

check

Together, focusing on individual employee productivity and managing the overall firm comprise the ________ viewpoint.

classical

Control helps an organization

detect opportunities.

After studying many management approaches, the best perspective to take as a manager is

evidence-based management.

Dissemination is the transfer of information and understanding from one person to another.

false

Marina is a manager who has poor leader-member relations with her employees who perform unambiguous, easily understood tasks. She should use a task-oriented leadership style.

false

Norms are typically explicit and are often discussed openly.

false

Quality assurance programs have been successful in many manufacturing environments because they increase workers' autonomy over the work process.

false

Smart manufacturing is achieved by instituting employee surveillance and monitoring.

false

If you were working as a vice president of human resources, you would be considered a(n)

functional manager.

Based on the text, many companies are interested in expanding globally in order to

gain access to supplies, new markets, and lower labor costs.

A conclusion of the Hawthorne studies was that

giving more attention to employees increases worker productivity.

Even though workers in some industries experience economic downsides, it seems inevitable that ________, the increasingly interconnected nature of business around the world, is here to stay.

globalization

Some examples of ________ are companies selling products, operating factories, and collaborating with partners in other countries.

globalization

With a hollow structure, the organization

has a central core of key functions and outsources others to vendors who are less expensive or faster.

Colin, who is a paralegal for a powerful Manhattan law firm, likes the fast pace of his work and the fact that things are always changing there. Colin can be said to

have a high tolerance for ambiguity.

The chain of command is also known as the

hierarchy of authority.

Profit-sharing plans, commissions, bonuses, and stock options are examples of

incentives

A(n) ________ budget allocates increased or decreased funds to a department by using the last budget period as a reference point.

incremental

Which key obstacle to innovation is defined as delayed strategic change in the face of environmental change?

inertia

Firms with a strong have employees who are more committed, better organizational citizens, and stronger performers.

justice climate

An innovative change involves ________ complexity, cost, and uncertainty.

moderate

Mitski supervises the returns desk in a department store. Mitski has set a goal for the rest of the year of finishing her daily office work quicker so she can assist at the returns desk earlier in the morning. She knows this will improve customer service and also help decrease theft which will assist the company in achieving its goal of decreasing costs. Finishing her office work quicker represents a(n) ________ for Mitski.

operational goal

TQM's two core principles are

people orientation and improvement orientation.

To ensure that his plans are moving his company in the right direction, Joaquin can apply a

planning/control cycle.

According to the acquired needs theory, the desire to influence others is part of the need for

power.

The World Bank

provides low-interest loans to developing nations for improvements.

The Americans with Disabilities Act requires employers to

reasonably accommodate an individual's disability.

A Deloitte Insights survey found that companies are using AI to

reduce errors and defects, increase productivity, and enhance supply chain management.

What mechanism is used to provide a systematic assessment of an organization's performance in implementing socially responsible programs, often based on predefined goals?

social audit

If you completed an online training to improve your empathy, you would be targeting which dimension of emotional intelligence?

social awareness

Lewin's change model consists of three

stages: unfreezing, changing, and refreezing.

Ethics are

standards of right and wrong that influence behavior.

Since the 1950s, the percentage of the U.S. labor force represented by unions has

steadily declined.

Resistance to organizational change is considered to be the interaction of three causes: employee characteristics, change agent characteristics, and

the change agent-employee relationship.

Over 80% of workers feel their companies could do better to integrate and transition employees into new jobs by making them familiar with corporate policies, procedures, cultures, and politics by clarifying work-role expectations and responsibilities.

true

Using the SMART framework is a helpful way to state your Wildly Important Goal.

true

YoLanda, an account manager, sets her own work schedule and decides which tasks are priorities that will help meet her goals. YoLanda's job has a high level of autonomy.

true

In the ________ stage of Kurt Lewin's change model, managers try to instill in employees the motivation to change, encouraging them to let go of behaviors that are resistant to innovation.

unfreezing

Efficiency is ________, while effectiveness is ________.

using resources wisely; achieving results

According to expectancy theory, your ________ is low if you don't think a bonus or raise is going to be big enough to justify working evenings and weekends.

valence

Paloma's firm is beginning operations in a foreign host country that requires at least 5% of managerial roles to be filled by workers from the host country. When Paloma hires 50% of managers from the host country, she is fulfilling the "make a profit" practice of corporate social responsibility.

False

Reinforcement theory attempts to explain behavior change by suggesting that behavior with negative consequences tends to be repeated, whereas behavior with positive consequences tends not to be repeated.

False

Strategic positioning involves performing the same activities as rivals in a similar way, but at a lower cost.

False

The Foreign Corrupt Practices Act makes it illegal for employees of the U.S. government to seize a foreign or domestic company's assets.

False

There are two levels of management in an organization: top and first-line.

False

Two advantages of decentralization are that (1) managers are encouraged to ask for assistance to solve their problems, and (2) decisions are made more slowly because they are discussed at a higher level of management.

False

You can become more proactive by focusing on problems rather than solutions.

False

Flora's Fruit + Fresh is one of several local stores where customers can purchase locally grown fruits and vegetables. Each week, Flora also offers workshops in her store on topics such as canning, healthy eating, and growing a garden, which no other local store does. By offering these unique workshops, Flora is engaging in strategic positioning.

True

The owners of a computer repair shop want to better formulate strategies, so they should conduct a SWOT analysis to understand the strengths and weaknesses within their company and the opportunities and threats of the external environment.

True

What question does a group ask during the forming stage of development?

Why are we here?

Satisficing is the tendency of

a group to settle on a decision that is "good enough."

When your influence as a manager is multiplied far beyond the results that can be achieved by just one person acting alone, you are thought to have

a multiplier effect.

Which of the following best defines Kaizen?

a philosophy of small continuous improvement that seeks to involve everyone at every level of the organization

According to the American Management Association, dealing with excessive and unimportant e-mail and text messages in the workplace can lead to

concentrating on the urgent rather than the important.

Leaders who appreciate the greater good, have a strong willingness to learn, and who share credit are more likely to build a culture that

promotes humility and forgives mistakes.

The father of industrial psychology is

Hugo Munsterberg.

The human relations movement proposed that better human relations could increase worker productivity.

True

________ is the process of instituting ongoing small, incremental improvements in all parts of an organization.

Continuous improvement

________ is the process of strengthening a behavior by withdrawing something undesirable.

Negative reinforcement

________ perspectives try to understand the thought processes by which people decide how to act.

Process

After the manager and employee work together to set the employee's objectives, what is the next step of MBO?

The employee should develop an action plan for meeting the objectives.

Corporate restructurings that threaten to eliminate jobs and generally trigger strong resistance.

True

The global village refers to the "shrinking" of time and space as air travel and the electronic media have made it easier for people worldwide to communicate with one another.

True

Those who have the Type A behavior pattern are involved in a chronic, determined struggle to accomplish more in less time.

True

To maintain a competitive advantage, Gabriela's company must be responsive to customers, be innovative, make high quality products, and do the work efficiently.

True

An analogy by management theorist Peter Drucker compared the workplace of the future to

a symphony orchestra.

Countertrading is ________ goods for goods.

bartering

When you grandstand and boast about your greatness, you are promoting yourself.

false

When someone restates in their own words the crux of what they heard, they are

paraphrasing.

Social media can benefit remote workers by

sharing schedules and documents.

The source for crowdsourcing is most often

the Internet and social media.

Jaheem, who owns a hardware store, uses an income statement to show his revenue and expenses over the past three years to potential investors.

true

Employers must consider an employment test's ________, meaning whether or not it measures what it purports to measure.

validity

________ managers believe that their native country, culture, language, and behavior are superior to all others.

Ethnocentric

________ is the process by which a company determines if the intervention made a positive or negative difference.

Evaluation

________ is the weakening of behavior by ignoring it or making sure it is not reinforced.

Extinction

A business plan is a tool used by the federal government to determine how to strengthen the business sector through macroeconomics and microeconomics.

False

After three patients sued Guardian Manor, an assisted living facility, for neglect, missing medications, and improper nutritional offerings, Ivana, the CEO, wants to encourage employees to speak up more and to be comfortable voicing concerns. Which of the following would be encouraged by Ivana?

George tells a story about a time when Guardian Manor was first starting out and how the employees banded together.

________ is the extent to which employees have positive or negative feelings about various aspects of their work.

Job satisfaction

A cynical leader who believes the ends justify the means and has no qualms about manipulating people should be described as having the trait of

Machiavellianism

________ is designed to elicit different opinions without inciting people's personal feelings.

Programmed conflict

Shemar performs planning, organizing, leading, and controlling functions for his organization, so he should be considered a manager.

True

To start work every day, Saura sits down and sets her goals for the day and then she decides how to achieve them, formulating future courses of action to achieve the specified results. This is the definition of planning.

True

When asked how positive or negative they feel about their work, fewer than 20% of U.S. workers report being dissatisfied with their jobs.

True

Once her team's goals were set, Alyssa asked each team member to come up with a(n) ________ to reach the goals.

action plan

After establishing the mission, vision, and values, what is the next step in strategic management?

assessing the current reality

Seiko wants to broaden her functional business knowledge. Which of the following activities should she engage in?

attending a business conference

Employees find out how well they are doing through

feedback

If you have a(n) ________, you believe you control your own destiny.

internal locus of control

A budget is a formal financial

projection.

When discussing organizational structure, the terms narrow and wide are used to describe

span of control

________ is the extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them.

Autonomy

Which theorist pioneered the concepts of teamwork, authority, and budgeting as necessities of good management?

Charles Spaulding

________ is the conflict-handling style in which both parties give up something to gain something.

Compromising

In the Management in Action case, assume Amtrak's CEO makes changes to the company's operations and then reviews the resulting revenue. What step in the planning/control cycle would this represent?

Control the direction by comparing results with the plan.

Workers who face discrimination in their jobs in the United States can file a complaint with the

Equal Employment Opportunity Commission.

Sakda said to his employee, Kurt, "You should work harder so the employees who have been here a long time will like you." This statement likely fostered nondefensive communication from Kurt.

FALSE

A decision tree, which is the chain of command used by many organizations when discussing alternatives, must be followed when getting decisions approved.

False

A social audit is a systematic assessment of employee happiness within a company.

False

During the annual planning meeting with her executive leadership team, Mieko, president of a rapidly growing company, expressed her vision for expanding company operations across the globe. Mieko's long-term vision is an example of e-commerce.

False

For a company making advanced technology, with highly specialized components, a customer divisional structure would be more effective than a modular structure.

False

Improvement innovations refer to the invention of breakthrough products or services that don't exist yet and that are aimed at creating brand-new markets and customers.

False

Maritime Industries is a federal contractor that makes navigation equipment for naval ships. Maritime Industries rarely focuses on the external environment and is very rigid due to the structured contracts that drive most of its business. Because the products Maritime Industries sells need little improvement and there is virtually no competition, Maritime Industries takes few risks. Maritime Industries is an example of an adhocracy culture.

False

Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.

False

Organizational development managers and consultants follow a moving-vehicle model.

False

Several studies found that strategic planning does not benefit smaller companies, as they very seldom see improvements in financial performance from this type of planning.

False

The manager of a retail pharmacy stated that "the pharmacy will increase its profit margins." This is an example of a SMART goal.

False

The managers of a car-detailing shop have decided to utilize the Hawthorne effect to increase productivity, which means using cameras to film employees at work in order to isolate the parts of a job.

False

The term learning organization is used to describe organizations in the educational and nonprofit industries.

False

________ is the set of techniques used for implementing planned change to make people and organizations more effective.

Organizational development

Emilio and Dylan are studying the strengths and weaknesses of their construction business, Construction Concepts, as well as researching the opportunities and threats in the external environment. They are conducting a

SWOT analysis.

________ teams have been found to have a positive effect on productivity and attitudes of control, yet no impact on job satisfaction or organizational commitment.

Self-managed

During a management workshop, Ishaan, the HR manager, spoke about making decisions related to firing an employee. He said, "I have several rules of thumb that I use to make a decision. First, I ask if it's legal and then if it's ethical." He then laid out several other steps he uses in the decision-making process related to firing. Ishaan's "rules of thumb" are also known as heuristics.

True

Employees who speak up with practical ideas, share their love of their work with others, help out their coworkers, and take care of the company's building and equipment are exhibiting organizational citizenship behaviors.

True

Evidence-based management includes making decisions based on what actually works versus what ought to work.

True

In advance of opening his new gym, Ethan is writing an explanation of the reason for his business. Ethan is writing his mission statement.

True

In order to motivate employees, performance that meets objectives should be rewarded.

True

Octavia wants a job that she is good at and that she is happy to go to each day. Octavia would be well-served to understand a company's internal context before accepting a job offer.

True

When you encounter negative thoughts or sense that others are trying to elicit an emotional response from you, which key skill of being open-minded should you enact?

Watch for communication blocks.

Fiona felt like there were not enough potential customers for her to earn a good living as a commission-based sales agent. Therefore, Fiona left that job and found work as an insurance claims agent, a more structured job. Fiona could be described as having

an external locus of control.

As the CEO of a mid-size airline, Karyn knows that most commercial airplanes are manufactured by either Airbus or Boeing. To mitigate the ________ of the airline industry, Karyn explores options for her company to manufacture its own airplanes.

bargaining power of suppliers

Crystal Coast is an all-inclusive beachside resort. It offers lodging, six restaurants, dancing, snorkeling, parasailing, and spa treatments. On the resort grounds, Crystal Coast also has a dive center, jet skis, and a water park. All of these amenities are only available to customers staying at Crystal Coast. Crystal Coast's strategic position emerges from

broad needs, few customers.

A ________ is a document that outlines a proposed firm's goals, the strategy for achieving them, and the standards for measuring success, and a ________ outlines the need the firm will fill, the operations of the business, its components and functions, as well as the expected revenues and expenses.

business plan; business model

During new employee training at Pizza Garden, Zuri was instructed to put exactly 30 slices of pepperoni on each large pizza he makes. He also learned that the mozzarella is portioned in advance using a scale and that there is a specific greeting he must say to each customer. These ________ viewpoint elements of Zuri's new job make him wonder if Pizza Garden sees employees as cogs in a machine.

classical

Effective social media use by businesses can enable

connectivity

Amaia has been very careful to work with her team to finalize next year's goals. She has taken the process seriously and now wants to make sure that others do their part. Amaia is insisting that all employees follow instructions fully and completely. Amaia seems to be exhibiting the

controlling function because she is concerned with seeing that the right things happen at the right time.

When Henry Ford implemented the assembly-line process to dramatically decrease the time and resources needed to make automobiles, he was pursuing a ________ strategy.

cost-leadership

The second step in the strategic-management process is a(n) ________, where managers look at where the organization stands, and then determine what is working and what could be different to maximize efficiency and effectiveness in achieving the organization's mission.

current reality assessment

Every Saturday, Martin and hundreds of other shoppers visit Home Pro, a home improvement supply store, to buy supplies for their home improvement projects. These shoppers are ________ of Home Pro.

customers

An ethical dilemma is a situation in which you must

decide whether to pursue a course of action that may benefit you or your organization but is unethical or even illegal.

A person's ________ reflects the combination of how he or she perceives and responds to information.

decision-making style

Job ________ involves division of an organization's work among its employees and application of motivational theories to jobs to increase satisfaction and performance.

design

Ravi, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Ravi is a(n) ________ manager.

effective

The United States has prohibited the import of products from Iran due to the political situation in that nation. This complete ban is an example of a(n)

embargo

Job ________ is the process of increasing the number of tasks in a job to increase variety and motivation.

enlargement

In one survey, CEOs from around the world reported that their number one challenge was

excellence in execution.

Chase's Chaises in Arkansas produces high-quality furniture and ships its products to customers in over 40 countries. Chase's Chaises is ________ its products.

exporting

Della, the sales manager, just informed her sales team that all sales in March will earn an extra 5 percent commission. The team gets right to work, being motivated by a(n)

extrinsic reward.

A rich medium is more effective with routine situations.

false

For Amanda's annual performance appraisal, her supervisor solicited feedback from three of Amanda's coworkers, the manager of the customer-service department, several of Amanda's clients, and even a few employees in other departments with whom she worked recently. Amanda's performance appraisal is an example of a forced ranking system.

false

In two-tier wage contracts, veteran employees are paid less or receive fewer benefits than new employees.

false

Management by measurement is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards.

false

The primary purpose of relationship-oriented leadership behavior is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.

false

In the Management in Action case, once Amtrak decided to change its dining cart service, what category of individuals needed to plan its operational execution?

first-line managers and team leaders

Georgie's Orchards, a firm that grows, processes, and cans peaches, uses a ________ structure that separates workers based on their tasks or special skills.

functional

Which of the following describes the system of corporate governance?

governing a company so that the interests of corporate owners and other stakeholders are protected

Lamar led a team that just finished up a very challenging research project that will be used by the company's leaders to set strategic plans. Despite the stress of the past few months, most participants seem sad the project ended. Now Lamar should

have an awards ceremony to recognize their achievements.

Dr. B.J. Fogg theorized that changing behaviors into habits begins with which step?

identifying something specific you want to accomplish

The toughest challenges to overcome with artificial intelligence are

implementation, data issues, and cost.

Communication channels that develop outside the organizational structure and do not follow the chain of command are considered

informal

As CEO of a successful tech start-up, Ricardo likely understands that ________ hinges on taking risks and can result in failure.

innovation

A(n) ________ is a coherent set of interdependent processes and structures that dictates how the company searches for novel problems and solutions, synthesizes ideas into a business concept and product designs, and selects which projects get funded.

innovation system

The Pearsons decided to beautify their home by investing in a professional interior design. In the process, they dealt with employees from various departments of the design company, including a sales representative, a designer, the individuals who oversaw and did the work, and the office and billing personnel. From the systems perspective, the people required to provide the interior design services are considered

inputs

Margot is a third grade teacher who spends time each afternoon tutoring students who need a little extra guidance. Margot also volunteers to read to the residents at a nursing home. Margot seems to seek ________ rewards.

intrinsic

The degree of complexity, cost, and uncertainty, along with ________, determine which form of change an organization will implement.

its potential for generating employee resistance

According to the concept of full-range leadership, leadership behaviors vary along a range from ________ leadership at one extreme to transformational leadership at the other.

laissez-faire

Manufacturing plants with low labor costs that give special privileges to their American owners in return for employing Mexican citizens are known as

maquiladoras

To meet the challenge of managing for diversity, managers should

maximize the contributions of all employees.

Kindred Spirits Stables (KSS) is a therapeutic horse-riding organization that provides emotional, mental, and behavioral therapies to anyone who needs them. KSS charges enough to cover its operational costs, but it does not expect to make money. KSS is probably a

nonprofit organization.

Although ________ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.

norms

A company dress code and award ceremonies would be part of

observable artifacts.

Goals that generally span 12 months and are connected to long-term goals are known as ________ or ________.

operational goals; tactical goals

Which core business process outlines what needs to be done and who is going to do it?

operations

Because this core process calls managers to link their employees' talent to strategic goals, Bossidy and Charan believe that the ________ process is the most important.

people

When the team executes the strategic plan, it is in which stage of development?

performing

In the Management in Action case, McFarland was standing atop a table frantically yelling instructions at the crowd. If the crowd was not able to understand McFarland's instructions because they could not hear him, which barrier to communication was most likely present?

physical

Trevor's peers were surprised when he received a promotion and suddenly became their supervisor. They thought he was rather unreliable and weren't sure he was up to the task. According to the contingency model, Trevor has

poor leader-member relations.

Using threats or intimidation to persuade someone is which influence tactic?

pressure

A ________ innovation is a change in the way a product or service is conceived, manufactured, or disseminated.

process

Local communities are stakeholders of organizations because communities

rely on the tax base from companies and the jobs the company provides.

A SWOT analysis is a

search for the strengths, weaknesses, opportunities, and threats affecting an organization.

Applications, résumés, interviews, and employment tests are all ________ tools.

selection

Kylie has been practicing repeating phrases such as, "I know I don't wear the latest fashions, but I am comfortable. Surely others feel like I do." Her boss has also told her to consider meditation as it can help her practice these

self-affirmations.

A ________ leader is one who focuses on providing increased service to others.

servant

In Fiedler's contingency leadership model, ________ is the amount of influence a leader has in his or her immediate work environment.

situational control

The sequence of suppliers that contribute to creating and delivering a product, from raw materials to production to final buyers, is known as the

supply chain.

When building a new hospital, the developer did not remove any trees, based on the belief that doing so could compromise the ability of future generations to meet their own needs. This is an example of managing for

sustainable development.

For almost 20 years, Hank has been the top sales professional for Strickland Propane. He credits his success to following the first law of business, which is to

take care of the customer.

Kendall frequently spots issues that will affect both her team in Sacramento and their counterparts in San Bernardino. Kendall plays a ________ role by setting meetings with both teams so they can work openly and coordinate smoothly.

task

A(n) ________ could be a collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company.

team

Artificial intelligence is defined as

the ability of a digital computer or computer-controlled robot to perform tasks commonly associated with intelligent human beings.

Choose the definition of the term that completes this sentence: Managers should understand ________ because they affect how people perceive and act within the organization.

the stable of psychological traits and behavioral attributes that give a person his or her identity

Which of the following is a motivating factor according to Herzberg's two-factor theory?

the work itself

To gain a competitive edge this year, the upper management of a global IT company has decided to focus on customer service, employee training, and continuous quality improvement. This approach is known as

total quality management (TQM).

In the third step of the strategic management process, managers should

translate the broad mission and vision into a corporate strategy.

Assuming they have choices, people will make the choice that promises them the greatest reward if they think they can get it.

true

Employee attitudes, turnover, organizational culture, and resource capabilities are typical metrics in the foundational perspective of the balanced scorecard approach.

true

The control process begins with establishing standards.

true

The systems model of change consists of three parts: inputs, target elements of change, and outputs.

true

When the two newly hired analysts compared notes, they found that their interviews had been quite different. Each was long and involved, but the content of the questions varied based on previous employment and education. This means the hiring manager used ________ interviews.

unstructured