MGT312T Chapter 6 Performance Management

Effective PM influences important outcomes such as:

- Greater employee engagement - Better organizational performance - higher productivity - higher profitability - higher customer engagement scores - lower turnover

Performance Management processes have three primary functions:

1. Make employee-related decisions - justify a pay raise, a promotion, and a new assignment; also generate documentation to help justify termination and reduce the chances of a wrongful dismissal suit. 2. Guide employee development - PM can identify employees' strengths, weakness, and development needs. 3. Signals desired employee behavior - PM processes signal and otherwise communicate what is expected from employees, such as job performance and career advancement.

Intermittent Reinforcement

Consist of reinforcement of some but not all instances of a target behavior.

Performance Managment

PM is a set of processes and managerial behaviors that include defining, monitoring, measuring, evaluating, and providing consequences for performance expectations. Effective PM is a continual process and a critically important individual-level process.

Variable Ratio and Variable Interval Schedules

Produces the strongest behaviors that are most resistant to extinction.

Effective Performance Management has four steps

Step 1 - Defining performance Step 2 - Monitoring and evaluating performance Step 3 - Reviewing performance Step 4 - Providing consequences

Schedule Positive Reinforcement

Supercharge or enhance the effectiveness of positive reinforcement (rewards) by managing the timing or schedule of reinforcement. Continuous and intermittent reinforcement schedules are to common means for timing the administration of reinforcers.

Punishment

The process of weakening behavior through either the contingent presentation of something displeasing or the contingent withdrawal of something positive.

Extinction

Weakening a behavior by ignoring it or making sure it is not reinforced.

Continuous Reinforcement CRF

when every instance of a target behavior is reinforced