MGT375 Q5

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An obliging style of handling conflict encourages "I win, you lose" tactics

FALSE

Managers are more likely to delegate if the lower-level employee has no supervisory experience

FALSE

Metaphors of war are appropriate ways to think of workplace conflict

FALSE

Reward, coercive, and negative legitimate power tend to produce commitment rather than compliance

FALSE

The dialectic method involves assigning one person the role of critic

FALSE

The ingratiating influence tactic involves trying to build enthusiasm by appealing to others' emotions, ideals, or values

FALSE

The integrating style of handling conflict involves cooperatively identifying the problem, generating and weighing alternative solutions, and selecting a solution

FALSE

A stronger relationship between the parties involved is a desired outcome of conflict

TRUE

Both devil's advocacy and the dialectic method are useful in stimulating functional conflict

TRUE

Compliance is one possible outcome of an attempt to influence someone

TRUE

Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another party

TRUE

Empowerment involves sharing power with lower-level employees to tap their full potential

TRUE

Empowerment is easy to understand but difficult to implement

TRUE

Exchange, coalition, and pressure are examples of hard tactics

TRUE

Expert and referent appear to be the best combination of results and favorable reactions from lower-level employees

TRUE

Facilitation, conciliation, mediation and arbitration are all techniques for alternative dispute resolution

TRUE

Functional conflict serves the interests of the organization

TRUE

Impression management is the process by which people attempt to control or manipulate the reactions of other to images of themselves or their ideas

TRUE

Increased group cohesiveness can lead to in-group thinking, whereby in-group members see themselves as morally correct, while viewing members of other groups negatively and as immoral

TRUE

Mutuality of interest involves win-win situations in which individual and organizational interests are balanced

TRUE

Organizational politics involves intentional acts of influence to enhance or protect the sel-interests of individuals or groups

TRUE

The contact hypothesis states that the more the members of different groups inter-act, the less intergroup conflict they will experience

TRUE

The inspirational appeal influence tactic involves trying to build enthusiasm by appealing to others' emotions, ideals, or values

TRUE

The rational persuasion tactic involves trying to convince someone with reason, logic, or facts

TRUE

Too much within-group cohesiveness can lead to intergroup conflict

TRUE


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