mgt420 study

Which of the following statements would best avoid making a listener feel defensive? "Can you add a cell phone to the sales budget?" "The sales budget needs to have a cell phone included." "The boss knows nothing about how to create a sales budget." "Why did you include a cell phone in the sales budget?"

"Can you add a cell phone to the sales budget?"

Sandra needs to talk to Niles about his frequent tardiness to group meetings and some negative comments he has posted on social media mentioning how their company, Friendly Foods, had to cut back on bonuses due to the economy. Which of the following would be the most effective feedback? "Niles, since you are frequently late to meetings, it may negatively impact your performance review". "Niles, when you are late to group meetings, you miss input from others and the group misses out on your valuable input as well. Let's also set up a time later to talk about the social media policy here at Friendly Foods". "Niles, you may not be aware of how your posting about the smaller bonuses reflects poorly on our employer, but you should be aware how your tardiness reflects poorly on you". "Niles, it seems you have a problem with respect since you are disrespectful to the company online and disrespectful to me by arriving late".

"Niles, when you are late to group meetings, you miss input from others and the group misses out on your valuable input as well. Let's also set up a time later to talk about the social media policy here at Friendly Foods".

Karmen has been working at a tutoring center for three months on a trial basis. Before she is hired permanently, she must receive positive monthly reviews from her boss, the students she works with, the parents of the students, and co-workers. Which situation is this an example of? multiperson comparison person-job fit career development 360° feedback

360° feedback

Which of the following would have high richness? A personal voicemail. A face-to-face meeting. A post on a message board. An email to an entire group.

A face-to-face meeting.

What is the difference between a firm with communication transparency and one without it? A firm with communication transparency will have less rumors and more trust from employees. A firm with communication transparency will have more rumors and less trust from employees. A firm with communication transparency will have less rumors and less trust from employees. A firm with communication transparency will have more rumors and more trust from employees.

A firm with communication transparency will have less rumors and more trust from employees.

What is the likely effect of a drop in the level of internal control and clan control within an organization? Less variability in employee productivity. An increase in employee productivity. No change in employee productivity. A reduction in employee productivity.

A reduction in employee productivity.

Anthony has a reputation for rigorous training, high standards, and productivity that can be intimidating to employees who lack self-confidence. His department is successful because of his strengths as a leader, but he is not well liked in the company. What is the best advice to help Anthony develop his people skills? Anthony should initiate structure to ensure his expectations for employees' work quality are met and the team focuses on task completion. Anthony should show confidence in his employees by creating a more collaborative, flexible workplace. Anthony should relax his standards and accept that he will never be satisfied with his employees' efforts. Anthony should employ a production-centered leadership style that clarifies his employees' roles and monitors their performance results.

Anthony should show confidence in his employees by creating a more collaborative, flexible workplace.

Meredith assigns tasks based on team members' thinking styles to maximize their productivity. She has a complicated logistical issue that will require a great deal of data gathering and analysis. The team member who owns this task will need to create a plan of action for Meredith to review before any solution is implemented. How should Meredith assign this task? Assign the task to a systematic decision maker. Assign the task to an intuitive decision maker. Assign the task to a satisficing decision maker. Assign the task to a behavioral decision maker.

Assign the task to a systematic decision maker.

What's a similarity between hard bargaining and soft bargaining? At least one party will have to go below their minimum reservation point. Each party will come away unsatisfied. Each party will come away having gained something. At least one party will come away unsatisfied.

At least one party will come away unsatisfied.

Ben and Tim have been assigned to the same team at Strong Hold. It is well known that Ben is a serious worker who is business-oriented at all times. Tim is a comedian at heart. He enjoys joking and laughing during the work day. What do you predict will happen between these two men and why? Ben and Tim will engage in an interorganizational conflict because they will both ask to be moved to different teams. Ben and Tim will engage in a functional conflict because opposites attract and they will be able to work out any disagreements peacefully. Ben and Tim will engage in an intrapersonal conflict because they will constantly be in a state of unrest within their own minds due to their incompatibility. Ben and Tim will engage in an emotional conflict because at some point anger, resentment, or frustration will arise between them.

Ben and Tim will engage in an emotional conflict because at some point anger, resentment, or frustration will arise between them.

Ben is marketing a line of athletic wear. Kay and Ana work in product placement, while Jen and Al are in charge of print ads. Kay and Jen work well together and attend the same yoga class. Al is a loner, but excellent at making deadlines. What should Ben do? Ben should use the existing formal structure and assign work for the new project just as he did for previous campaigns. There is no use in changing something that is working. Ben should use the existing formal structure only until the social network analysis is complete. Ben should use division of labor to modify the existing formal structure by promoting Jen over Fred since, as an athlete, she is more likely to do a better job marketing performance wear. Ben should use Kay and Jen's interest in athletics and good working relationship to bolster the existing formal structure by having them work together on this project.

Ben should use Kay and Jen's interest in athletics and good working relationship to bolster the existing formal structure by having them work together on this project.

Which of the following is a similarity between attribution bias and defensiveness? Both are ways of protecting oneself from blame or attack. Both are displayed in self-aggrandizing behaviors or avoidance. Both tend to blame problems on others rather than oneself. Both result from difficult conversations.

Both are ways of protecting oneself from blame or attack.

What is a similarity between commitment and compliance? Both involve individuals accepting influence attempts out of conformity. Both involve individuals accepting influence attempts out of extrinsic motivation. Both involve individuals accepting influence attempts out of duty. Both involve individuals accepting influence attempts out of obligation.

Both involve individuals accepting influence attempts out of conformity.

Which of the following is a similarity between owning the communication and congruency? Both focus on conversational third parties. Both require careful planning to avoid potential conflict. Both focus on nonverbal communication. Both require self-management and accepting contribution to the problem situation.

Both require self-management and accepting contribution to the problem situation.

Which of the following is a similarity between avoidance and a difficult conversation? Both require careful thought and planning. Both are effective ways of dealing with organizational issues. Both are aided by supportive communication principles. Both result from strong emotions and problematic situations.

Both result from strong emotions and problematic situations.

________ leadership is a style that is often characterized by personal magnetism and charm. Idealized Charismatic Transformational Fundamental

Charismatic

How should management at a company work to minimize disadvantages associated with matrix structures? Only use senior managers as supervisors Provide groups and supervisors with complete autonomy Rotate employees frequently in and out of groups Clearly define the roles and responsibilities of each supervisor

Clearly define the roles and responsibilities of each supervisor

If your boss were a poor active listener, what might he do while listening to your website proposal? Constantly check his watch. Respond with aggression. Belittle your work. Deflect your suggestions.

Constantly check his watch.

You run the marketing division for a multinational cosmetics firm. While visiting the raw materials plant in Japan, you find out that part of minke whales' glands are used in production. International uproar condemns whaling in Japan, but it is still performed there. Your company is based in the United States, and the plant in Japan is located in a sovereign nation. If you say nothing about this practice, what is your stance on this practice? Commutative justice provides that all practices are fair to all parties. Moral absolutism asserts that if a practice is illegal in the United States, it is also illegal in Japan. Ethical imperialism commands you to take every step to close the plant in Japan. Cultural relativism dictates that an action legal in another country may not bear on U.S. rules.

Cultural relativism dictates that an action legal in another country may not bear on U.S. rules.

Dan is the HR manager of a lumber mill. When the mill was opened 30 years ago, the area was 98% Caucasian and workers were generally white males. Lately, several women and minorities have applied for jobs and were turned down. What affirmative action plan would you suggest to Dan? Dan should analyze the demographics of the current workers and consider how to attract any underrepresented groups. Dan should work to hire more women, as that will satisfy affirmative action without having to worry about race. Dan should fire any of the older, biased hiring managers and retrain the younger managers to adjust their hiring standards. Dan should hire 5% of the women and minorities who have applied, regardless of their experience, in order to fill quotas.

Dan should analyze the demographics of the current workers and consider how to attract any underrepresented groups.

Deborah is a team leader at Carmel Baking Co. She is very friendly with her team and identifies with them on a personal level. Her managing director has noticed Deborah has tried both rewarding the team and ordering them to meet the team goals without success in producing the desired results. What is the best advice the managing director can offer? Deborah needs to gain consensus among her team members, bring out the best in her followers, and thrive in her ability to achieve success through them. Deborah needs to implement leadership qualities to offer her team a clear and compelling sense of the future and how to get there. Deborah needs to use her networking power to bring outside influence to bear on her team. Deborah needs to reassert her authority by creating a plan, organizing the team's resources, and ensuring they meet the intended goals.

Deborah needs to reassert her authority by creating a plan, organizing the team's resources, and ensuring they meet the intended goals.

Which of the following represents a supportive communication principle? Use "you" statements and focus on specific behaviors that can make the situation better. Specify the suggested solution early in joint problem solving. If necessary, abandon conversations that break down due to strong emotions on one or both sides of the issue. Disclose feelings in a way that builds empathy.

Disclose feelings in a way that builds empathy.

How can divisional structures typically increase costs to a company? Reduced efficiency typically means delays and a loss of profits Insurance costs associated with this structure are often high Duplication of resources and efforts across divisions Higher pay required for more experienced employees

Duplication of resources and efforts across divisions

Your boss wants the performance appraisal process to accomplish more than employee evaluation. She wants it to be a learning experience that enhances performance. As a human resource manager, what would you propose? Use 360° feedback to increase the sources of information. A more complete picture of performance will improve performance. Institute a tangible reward tied to performance evaluation. The possibility of a reward will increase performance across the board. Begin using rank-ordering to evaluate employees based on performance. Knowledge of where they fit in the pack will inspire them to improve. Establish a behaviorally anchored rating scale (BARS) that can be used to evaluate and instruct. The descriptions of each level will illustrate what constitutes excellent performance.

Establish a behaviorally anchored rating scale (BARS) that can be used to evaluate and instruct. The descriptions of each level will illustrate what constitutes excellent performance.

__________ helps us understand individual differences in the way people receive feedback. Feedback giving Our blind spot Feedback orientation Open information

Feedback orientation

Which of the following could be considered a supportive communication principle? Focus on the problem and not the person. Disown the communication. Be global and judgmental. Be always faithful.

Focus on the problem and not the person.

Gabriel has been asked to give a presentation on the various forms of office conflict because the staff has been disagreeing a lot. His manager has asked him to focus on the importance of resolving conflicts. How should Gabriel prepare for his presentation and why? Gabriel should prepare for his presentation by reviewing interfunctional conflict because this is most applicable in an office setting. Gabriel should prepare for his presentation by reviewing functional conflicts because this process helps conflict to work in a constructive manner. Gabriel should prepare for his presentation by reviewing intrapersonal conflict because this method will help employees to keep their thoughts to themselves rather than vocalizing them and causing problems. Gabriel should prepare for his presentation by reviewing emotionality conflict because this will help employees to deal with stress and emotions in non-confrontational ways.

Gabriel should prepare for his presentation by reviewing functional conflicts because this process helps conflict to work in a constructive manner.

Frank Chirico is running for mayor. It is his first campaign. He wants to hold down taxes, maintain city services, and improve education. His fundraising is lackluster, and he is having trouble getting volunteers to work on his campaign. What kind of leadership is needed to fire up his campaign? He should communicate a clear, compelling vision for the future of the city and how the people who work and vote for him will be part of that future. He should use expert power to influence other people to support his policies and work on his campaign. He should make himself the focal point of the campaign so that it will be easier for supporters to do their work without having to take responsibility for outcomes. He should use reward power to promise campaign workers jobs in his administration and fundraisers influence in government.

He should communicate a clear, compelling vision for the future of the city and how the people who work and vote for him will be part of that future.

Henry believes good followers are an important part of successful leadership. He excels in an environment where he can partner with his leaders. Henry is now choosing between competing job offers. Both are with teams that have strong performance records. What do you propose Henry do? Henry should choose the most empowering team where he can co-produce achievements with management. Henry should choose the most authoritarian team where he can be a constructive partner in co-producing leadership. Henry should choose the job where the leader is best in a position to make decisions and determine direction. Henry should choose the most bureaucratic work climate where he can take initiative and speak out.

Henry should choose the most empowering team where he can co-produce achievements with management.

When working with a struggling salesperson to help him be more successful, Shelley notices that the salesperson smiles often, avoids eye contact, has a firm handshake, is on time, and dresses neatly. Which characteristic is most likely causing him problems? His lack of eye contact might be interpreted as a sign of lying. His handshake is probably intimidating. He has too many negative nonverbal cues to be successful in sales. He might be overdressing.

His lack of eye contact might be interpreted as a sign of lying.

A bank loan officer who takes the time to explain the terms and conditions of the loan to a customer is practicing what type of justice? Distributive justice Retributive justice Procedural justice Interactional justice

Interactional justice

A stereo parts company is interested in acquiring several companies that make stereo components, but the owner Jeb wants to have a plan for negotiating with the owners of these companies. Many of the stations are owned by the corporation We Make Parts, who prefers to negotiate each company's sale individually. The stereo parts company approaches you for help. What do you recommend that Jeb should do? Jeb should work to ensure that the sale price and conditions of sale for each company are reasonable, but negotiations should focus on how well the stereo parts company and We Make Parts work once each negotiation is over. This will foster good relations between the companies and increase the likelihood of future sales. Jeb should only focus on how well his company and We Make Parts work once each negotiation is over, and ignore concerns like cost and value. This will foster good relations between the companies and increase the likelihood of additional sales. Jeb should work to ensure that the sale price and conditions of sale for each component company are reasonable, because meeting substance goals is the most important factor. This will enhance Jeb's appeal as a business partner to We Make Parts. Jeb should work to ensure that the sale price and conditions of sale for each company are reasonable, because meeting substance goals is the most important factor. This will encourage Jeb and the company to seek out more business opportunities.

Jeb should work to ensure that the sale price and conditions of sale for each company are reasonable, but negotiations should focus on how well the stereo parts company and We Make Parts work once each negotiation is over. This will foster good relations between the companies and increase the likelihood of future sales.

Jessica has been working for a wedding planner company for the past six months, and she was just given her first wedding as the primary coordinator. She is beginning to feel overwhelmed by all the details and decisions that need to be made. Which is the BESTquestion on decision making for Jessica to ask herself in this situation? Why? Jessica should ask herself, "Will time spent make a difference?" because some problems may never be resolved in time for the wedding. Jessica should ask herself, "What really matters?" because the more significant details should get her attention first. Jessica should ask herself, "Might the problem resolve itself?" because some of the problems may resolve themselves over time. Jessica should ask herself, "Is this my, or our, problem?" because she may be able to have other people handle the biggest problems.

Jessica should ask herself, "What really matters?" because the more significant details should get her attention first.

Sam wants to get the best possible deal for his company in order to look good in the eyes of his management team. During negotiation with a client, whenever the other party brings up a potential solution, Sam points out why it won't work. As his partner in the negotiation, Jodi knows Sam is hindering the negotiations. What do you propose Jodi do? Jodi should confirm Sam's criticisms so that no time is wasted on proposals they have no plans to accept. Jodi should tell Sam not to critique any ideas because the other party has a right to their position. Jodi should back Sam up because to correct him would weaken their ability to function as a team. Jodi should remind Sam of the importance of being open to alternatives, saving criticism of them until later in the process.

Jodi should remind Sam of the importance of being open to alternatives, saving criticism of them until later in the process.

Laura was hired as a new director of a museum. She observes that the museum already has a strong culture of teamwork that just needs reinforcement. How should she reinforce the culture? Laura should embrace the museum's core values, clearly communicate them, and demonstrate them daily. Laura should give inspirational speeches at museum functions. Laura should personally contribute to charities to demonstrate her own core value of philanthropy. Laura should concentrate on enhancing the rites and rituals of the organization and institute mandatory values workshops.

Laura should embrace the museum's core values, clearly communicate them, and demonstrate them daily.

What would be the most effective way to prevent rumors in an organization? Leadership should clearly communicate, especially in times of change. Leadership should dismantle the informal structures. Leadership should prohibit social relationships and gatherings. Leadership should encourage the use of social media to expand informal networks.

Leadership should clearly communicate, especially in times of change.

A company uses a network structure that has recently had reliability issues with some of its external contracts. How can management work to rectify this? Management should incorporate a higher degree of accountability in contracts. Management should delegate staff to work exclusively with external contractors. Management should reduce the need for external contractors by expanding company operations. Management should expand the number of external contractors used.

Management should incorporate a higher degree of accountability in contracts.

Which of the following is an example of equal employment opportunity? Hannah, who has a degree from County Community College, has just a good a chance of being hired as Darryl, who graduated from Harvard. Tom, who has no programming skills, has just a good a chance of being hired as Jerry, who is experienced in several programming languages. Mary, a recent graduate from State University School of Business, has just a good a chance of being hired as Mark, also a recent graduate from State University School of Business. Mark, a board-certified plastic surgeon with 15 years of experience, has just a good a chance of being hired as Lily, who just finished her surgical residency.

Mary, a recent graduate from State University School of Business, has just a good a chance of being hired as Mark, also a recent graduate from State University School of Business.

Matt is three years out of college and is a talented social media professional. However, his boss at the public relations firm has him performing support duties for more senior employees, including running errands, proofreading copy, and updating databases.Matt thinks this is an unfair waste of his abilities. What should Matt do? Matt should have a discussion with his boss, confidently expressing the benefits to the company of utilizing his skills in a more appropriate way. Matt should do as he is told and accept the fact that his boss' lack of emotional intelligence would lead him to rationalize his treatment of Matt and ignore his request. Matt should realize that his boss is merely acting on stereotypical expectations about young people and wait until an opportunity to move into a more responsible role opens up. Matt should explain some of his ideas for social media campaigns to his co-workers and suggest that they influence his boss to adopt the ideas and give Matt greater responsibility.

Matt should have a discussion with his boss, confidently expressing the benefits to the company of utilizing his skills in a more appropriate way.

Micah has a phone interview with a human resource officer at Xenon Technology. Which of the following would be the best choice for Micah? Micah should request that he not perform a phone interview, since that channel only has medium levels of richness. Micah should schedule the call when he has time free from distractions and can refer to his resume and academic record. Micah should show respect to Xenon Technology by scheduling the interview at their earliest convenience, even though that means he has to take the call while waiting babysitting three kids. Micah should request that they conduct the interview via email, so neither side will be distracted by nonverbal communication.

Micah should schedule the call when he has time free from distractions and can refer to his resume and academic record.

Norm privately owns a design firm of thirty employees that needs to do high-quality creative work fast for a diverse number of clients. What would be the BEST way for Norm to empower his employees? Norm should build better relationships with his employees so that they have equal social power when influencing each other about project decisions. Norm should decrease his own power by becoming dependent on his employees for the success of the design firm. Norm should share decision-making authority by allowing different employees to take the lead with the clients and on the projects that best suit their particular talents and skills. Norm should attempt to control every aspect of every project so his employees will rise up and take back power from him.

Norm should share decision-making authority by allowing different employees to take the lead with the clients and on the projects that best suit their particular talents and skills.

Salespeople at a local company perform moderately well, but are unmotivated, even though they have good salaries. What would you propose management do to quickly remedy the problem? Offer stock options that vest after several years. Increase the number of fringe benefits. Enact a two-tier wage system. Offer bonus pay for improved performance.

Offer bonus pay for improved performance.

Which statement best describes personal values? Personal values influence individual behaviors, but are not a concern for organizations. Personal values are guidelines all business managers already know and practice. Personal values are underlying beliefs or attitudes, helping individuals make moral choices among alternative courses of action. Personal values do not mix with business.

Personal values are underlying beliefs or attitudes, helping individuals make moral choices among alternative courses of action.

You manage a small group of employees and recently had to speak with one of them about performance issues. While you tried to use supportive communication principles, you are not sure you did so effectively. Which of the following is the best example of an employee reacting with disconfirmation? Hayden remains quiet during your conversation and tells you that your lack of skilled management is the root cause of the group's problems. Petra says little to you during your conversation and then says nothing afterwards. She simply shakes her head and leaves your office. Aneal listens attentively and asks for suggestions for improvement. Donarius argues with you throughout the conversation and claims he is not to blame for his mistakes.

Petra says little to you during your conversation and then says nothing afterwards. She simply shakes her head and leaves your office.

Phil needs feedback from the legal department before going ahead with his proposed project that is time sensitive. What would you propose? Phil should email his proposal to the legal department, then wait for them to call with feedback. Phil should email his proposal to the legal department, then email them again every day to remind them that he needs their feedback. Phil should go to the legal department and wait until a lawyer can look at the project proposal, so he can get feedback quickly. Phil should call and request a meeting to go over his proposal, then email the project to legal so they can have the feedback ready to present at the meeting.

Phil should call and request a meeting to go over his proposal, then email the project to legal so they can have the feedback ready to present at the meeting.

Which of the following are the best examples of essential elements and a predictable arc in most stories? Promise, Character Assassination, Full Scoping, Reward, and Allowance. Proctor, Character Defamation, Future, Emotion, and Reaction. Privilege, Connotative Behavior, Facts, Intelligence, and Emoting. Premise, Character Development, Foreshadowing, Tension, and Resolution.

Premise, Character Development, Foreshadowing, Tension, and Resolution.

You need to deliver feedback that is negative to an employee. What is the best tip to remember? Focus more on the things the employee did correctly and ignore the negative things. Prepare ahead of the meeting and gather specific information. Set a meeting with the employee and let them know the feedback will not be good. Wait for the situation to calm down before confronting the employee.

Prepare ahead of the meeting and gather specific information.

Which type of conversational approach can alleviate defensiveness and disconfirmation? Task-oriented Problem-oriented Person-oriented Context-oriented

Problem-oriented

As the supervisor of the production department, you submit weekly performance reviews to your team. However, you find yourself writing the same reviews every week, with little to no evident improvement. You want to change the review process. Which performance review method would you propose to management and why? Propose a behaviorally anchored rating scale. This uses specific descriptions of actual behaviors to rate various levels of performance and would help employees see exactly where they need to improve. Propose providing 360° feedback. Involving employees in the evaluation process would create a sense of ownership and motivate them to improve. Propose a multiperson comparison. It would help employees to see where they stand in relation to other employees. Propose a graphic rating scale. This provides a daily narrative on employee performance and would help workers identify days they performed well.

Propose a behaviorally anchored rating scale. This uses specific descriptions of actual behaviors to rate various levels of performance and would help employees see exactly where they need to improve.

In her yearly review, Sha discussed her hopes for a promotion with her supervisor, Evelyn, after outlining her accomplishments and vision for the department. Afterward, Sha felt that Evelyn agreed with her and would promote her, but Evelyn's assistant said Evelyn thinks Sha wants to take her job and no longer trusts Sha. What should Sha do? If she decides to withdraw her request for a promotion, what would likely be the reason? Sha should withdraw her request after weighing the substance goal of a promotion against the relationship goal of Evelyn's trust, because it is better for her working relationship to put off the promotion for now. Sha should continue in the pursuit of a promotion after weighing the substance goal of a promotion against the relationship goal of Evelyn's trust, because a promotion is more important than worrying about how Evelyn feels. Sha should withdraw her request after weighing the relationship goal of a promotion against the substance goal of Evelyn's trust, because it is better for her working relationship to put off the promotion for now. Sha should withdraw her request after weighing the substance goal of a promotion against the relationship goal of higher status in the company, because it is better for her working relations to put off the promotion for now.

Sha should withdraw her request after weighing the substance goal of a promotion against the relationship goal of Evelyn's trust, because it is better for her working relationship to put off the promotion for now.

Ms. Stallworth is the advisor of South Bay High School's Model UN team. Over the past several weeks, as her team has been preparing for their competition, she has noticed more and more conflicts developing, especially between the girls and the boys on the team. Additionally, she has overheard several teammates discussing their growing displeasure with the program. Some members are thinking of quitting even though they are two weeks away from competition. As the students on her team are all bright and enthusiastic learners, Ms. Stallworth has decided that she will attempt to intervene by giving her team information about conflicts. What should she focus on in order to get her team back together and ready for competition? She should focus on talking to students about functional conflict. That is a way to get her students thinking about ways to use their differences in a constructive way so that they can all succeed together in various aspects of the team. She should focus on intrapersonal conflict as it is likeliest that her students are experiencing issues with peer pressure and feel conflicted over choices they must make as teenagers. She should talk mostly about the differences between approach-approach conflict and avoidance-avoidance conflict so that her students can better understand what to do in scenarios where no choice is really optimal. She should talk mostly about intergroup conflict so as to refocus her team's attention to the fact that they are one unit and not two separate groups fighting with each other.

She should focus on talking to students about functional conflict. That is a way to get her students thinking about ways to use their differences in a constructive way so that they can all succeed together in various aspects of the team.

Which one of the following statements best explains why slavery was once legal in the United States? Slavery must have been ethical in those days. Ethics and "the law" are the same thing. Any behavior can be justified as being ethical, especially if it is legal. Sometimes what is legal in a country is not always ethical.

Sometimes what is legal in a country is not always ethical.

How is strategic human resource management different from human resource management? Strategic human resource management is focused on the details of utilization of human resources. Strategic human resource management is focused on the tactics of using human resources. Strategic human resource management is focused on determining how human resources can implement the company's vision. Strategic human resource management is focused on implementing change in the management of the company's resources.

Strategic human resource management is focused on determining how human resources can implement the company's vision.

If a CEO makes a controversial decision about advertising that the board of directors opposes, and the CEO is not known for his resilience, what do you think will happen if the public does not react well to the advertising campaign? The CEO will not admit the mistake. The input standards will change. The control equation will not balance. The board will conduct an after-action review.

The CEO will not admit the mistake.

What is the difference between a behavioral interview and a situational interview? The behavioral interview requests information about the applicant's past actions, while the situational interview requests information about hypothetical scenarios. The behavioral interview demonstrates correlation with future job performance, while the situational interview repeatedly gives consistent results. The behavioral interview refers to future events related to work, while the situational interview refers to current events related to work. The behavioral interview evaluates how job candidates handle simulated work situations, while the situational interview evaluates their ability to perform actual work tasks.

The behavioral interview requests information about the applicant's past actions, while the situational interview requests information about hypothetical scenarios.

One week, while taking a walk, Mariah mentioned a new position opening in her department to her friend Lilly. Lilly applied and got the position. She and Mariah now work together on a product that has seen great success since they teamed up. What is this an example of? The downfalls of division of labor. The benefits of informal structure. The benefits of formal structure. The downfalls of informal structure.

The benefits of informal structure.

What happens in working relationships when a supervisor provides feedback that an employee finds confusing? The employee's relationship with the supervisor will deteriorate. There will be no change in the employee's relationship with the supervisor. The employee's relationship with the supervisor will improve. There will be a change in the employee's relationship with a co-worker.

The employee's relationship with the supervisor will deteriorate.

What does a leader communicate to inspire others? The leader communicates a negative vision in order to compel others to avoid disaster. The leader communicates a social status in order to make others want to achieve that status. The leader communicates a compelling vision in order to motivate others to pursue the vision. The leader communicates specific work goals in order to get others to produce exact outcomes.

The leader communicates a compelling vision in order to motivate others to pursue the vision.

As a new hire, which method would you use to help you navigate the formal structure of the company and why? The organization chart, because it contains information about positions, responsibilities and channels of official communication. The results of social network analysis, because understanding the unofficial relationships is key. The water-cooler gossip, since the most accurate and up-to-date information will be shared. The employee handbook, because it will include contact information for human resources.

The organization chart, because it contains information about positions, responsibilities and channels of official communication.

Which of the following performance appraisal methods would be the most reliable and valid? The supervisor uses a behaviorally anchored rating scale to score the employee. The supervisor uses a graphic rating scale to score the employee. The supervisor assigns a numerical score to the employee's performance based on his professional experience. The supervisor writes down his thoughts, feelings and impressions of the employee.

The supervisor uses a behaviorally anchored rating scale to score the employee.

What is one reason why people with higher feedback orientation are more receptive to feedback? They are more likely to assume the feedback is not personally relevant. They are better able to control their emotional response. They are more likely to dismiss the feedback. They are better at deflecting blame to others.

They are better able to control their emotional response.

A company's executives decided to increase their prices for all customers after systematically thinking through the consequences. The one consequence they did not expect was the public's outraged reaction. How could the executives have improved their decision-making process and avoided the public relations calamity they faced? They could have used more logical thinking. They could have used more intuitive thinking. They could have used more rational thinking. They could have used more systematic thinking.

They could have used more intuitive thinking.

Quality Staffers is looking for a new Employment Consultant. They have an underrepresentation of Hispanics on their staff because of a large influx of Hispanic families over the past 10 years. They hire a Hispanic applicant rather than an equally qualified Caucasian applicant. Why would the company have done this? They followed equal employment opportunity laws to help prevent age discrimination. They followed affirmative action laws to help prevent pay discrimination. They followed employee privacy laws to help prevent job discrimination. They followed affirmative action laws to help prevent job discrimination.

They followed affirmative action laws to help prevent job discrimination.

What is a possible reason for future employees to value realistic job previews? They provide a clear picture of what can be expected upon being hired by a company. They are considered a more fair way of ensuring employees of every background are hired. They allow potential employees to shadow current employees for a day. They allow job candidates to provide written answers rather than only verbal answers.

They provide a clear picture of what can be expected upon being hired by a company.

Buttons-n-Beau specializes in children's formal wear which has a limited and regional market. The current matrix structure is expensive both in terms of time spent in meetings and in terms of salary for project managers. What would be the best solution? They should change to a team structure to save some money on project managers. They should change to a customer structure to better adapt to the preferences of their limited customer base. They should change to a functional structure to take advantage of the economies of scale. They should change to a geographical structure to take advantage of the geographic regions that purchase more children's formal wear.

They should change to a functional structure to take advantage of the economies of scale.

Engines Inc. is a company that develops many types of engines, including car, airplane, and boat. Their business handles major contracts and numerous employees. What is the best way for them to organize? They should form a product structure. They should form a geographic structure. They should form a functional structure. They should form a matrix structure.

They should form a matrix structure.

Record Shack has assured the public their product components are made entirely with renewable resources, the first in their industry to do so. This idea was presented by a board member and supported by the CEO. How does this business move compare to a market control? This is a perfect example of a market control. This is a market control, because competitors will have to do the same. This is not a market control, because it was suggested and developed internally. Market controls are just about publicity, as is this one.

This is not a market control, because it was suggested and developed internally.

Which of the following would be an example of shared power strategy? Tom formed a task force to come up with a strategy for dealing with declining sales in the low-calorie snack food division. Jim put together a presentation to explain how the new pesticides had a completely different mode of action and would provide an advantage over the current line. Abel, as CEO, determined that selling the candy factory to concentrate on the core business of frozen foods was in the best interest of the company. Bob worked out negotiations with all the division heads to gain their support for the decision to outsource manufacturing.

Tom formed a task force to come up with a strategy for dealing with declining sales in the low-calorie snack food division.

At Sargasso Industries, managers are supposed to approach ethics from the justice view. Many employees think that certain groups receive preferential treatment, such as employees with more seniority receive higher overall bonuses and more flexibility in scheduling. Many employees also see a lack of diversity in the workplace and think that more minorities should be hired at both the lower and higher levels of the company. What should the leadership at Sargasso do next for implementation? Managers should examine their terminal and instrumental values as a group and individually. Sargasso Industries should have managers adopt a moral rights view instead. Train managers on the four dimensions of the justice view. All employees should be encouraged to adopt the cultural relativism view.

Train managers on the four dimensions of the justice view.

Managers at Blue Seas are told to approach ethics from the justice view. However, many employees feel that certain groups receive preferential treatment. For example, employees claim that male workers receive disproportionate bonuses compared to females. In addition, many feel that executives are not penalized to the same degree as lower level workers for similar conduct infractions. Which is the most effective step to take? Managers should examine their terminal and instrumental values. Train managers on the four dimensions of the justice view. All employees should be encouraged to adopt the individualism view. Blue Seas should have managers take a utilitarian view instead.

Train managers on the four dimensions of the justice view.

What is the relationship between employee privacy and job discrimination? Instances of job discrimination may result in violations of employee privacy. As employee privacy increases, so will instances of job discrimination. Violations of employee privacy may result in job discrimination. Employees should assume they have no privacy in the workplace and can expect discrimination.

Violations of employee privacy may result in job discrimination.

An insurance company has recently been in the news because of alleged wrongdoing by the CEO. How can the company's human resources department overcome this image problem in attracting qualified candidates to the company? While meeting with the qualified applicants, HR personnel should follow a policy of full disclosure so the applicants can make the decision about whether they would like to accept a position at the company. While meeting with the qualified applicants, the company's HR personnel should establish their selection device to maintain a demonstrated correlation with job performance. While meeting with the qualified applicants, HR personnel should ask the recruits how they would react or behave in a similar situation with their employer. While meeting with qualified applicants, HR personnel should focus on selling the advertised position and the company's positive attributes to persuade a decision to take the job.

While meeting with the qualified applicants, HR personnel should follow a policy of full disclosure so the applicants can make the decision about whether they would like to accept a position at the company.

Although two people might share the same terminal value, they might disagree on how to best pursue this value. What does this explain? Why the law is based on universal values Why crime rates are higher in some cities Why people often hold different values Why people must observe the law

Why people often hold different values

Ron, a manager in the manufacturing department, is not great at to persuading his employees to perform certain tasks. They view him as just another employee, since last year, when he waffled on a decision to terminate a poor performer. How should Ron improve his persuasiveness with the department? Take steps to enhance communication efficiency. Work on increasing and securing his feedback channel. Get the department together to improve the level of social capital. Work at building credible communication and motivational skills.

Work at building credible communication and motivational skills.

Which statement is the best choice in delivering effective feedback? You have developed a creative team, but there are never any results. Your team comes up with very creative solutions, but those ideas rarely go anywhere. Your team is very creative, but you should consider limiting the brainstorming time to move things along faster. You have a creative team, but it seems all your team does is brainstorm possible ideas.

Your team is very creative, but you should consider limiting the brainstorming time to move things along faster.

Corrine was unprepared to speak with the supervisor and made a bad first impression. This situation is an example of a lack of focus during the traditional recruitment process. a deficiency of character during the screening process. a test during a realistic job preview process. a bad interview during the selection process.

a bad interview during the selection process.

Which of the following organizations is MOST suited for a mechanistic design? an electronics chain that caters to changing trends and offers the newest products an international clothing store that caters to local geographic tastes a global housewares firm that allows for considerable regional autonomy a national auto parts franchise that strives for consistency

a national auto parts franchise that strives for consistency

Stephen is talking to prospective employees to determine if they should be called in for a face-to-face interview. This situation is an example of a validity measure. a reliability device. a selection pool. a telephone interview.

a telephone interview.

Rana discovers that her superiors are knowingly making illegal campaign contributions to politicians that support legislation in the company's favor. Rana contacts a news service to report the activities. This is an example of a whistleblower. moral managers. discrimination. amoral managers.

a whistleblower.

Michelle works as a cashier at Red Bread Bakery. When the printer on the electronic cash register stops working one Saturday, Michelle begins writing receipts for customers by hand. Her coworker Stan argues that the employee manual calls for every customer to get a printed receipt, but Michelle continues to write them out until the repair man arrives. Michelle's actions could be considered a workaround. an informal system. organizational politics. a power play.

a workaround.

Henry hates dogs. He does not like being around them under any circumstance. However, he works next to Kay, who has a service dog she brings to work daily. Henry decides to tolerate the dog because he knows it is in Kay's best interest. This is an example of cooperation. collaboration. accommodation. alliance.

accommodation.

The human resource division at BioSys is looking to mentor female scientists, and develop their leadership abilities so they may be promoted into management positions. This situation is an example of which of the following? pregnancy discrimination human capital human resource management affirmative action plan

affirmative action plan

HR rep Jackie has noticed that almost every team leader and manager at her company is a man. Women are rarely promoted into these positions. She enacts a plan that leads to the hiring or promotion of qualified women into several new management positions. This is an example of job discrimination. reverse discrimination. affirmative action. equal employment opportunity.

affirmative action.

Probing happens when someone asks for additional information. tells someone what to do. summarizes what the speaker said. shifts to another topic.

asks for additional information.

Disconfirmation causes individuals to withdraw from conversations because they feel nervous. ignored. belittled. self-conscious.

belittled.

A company made IT improvements that vastly improved Internet speeds and saw productivity drop among the marketing team members. Attributing the lost productivity to employees streaming movies while at work, management should have employees pay for Internet use. secretly monitor employee Internet use. limit time employees can spend online. block non-vital Internet sites to employees.

block non-vital Internet sites to employees.

The type of control that influences behavior through authority, policies, procedures, job descriptions, budgets, and day-to-day supervision is known as internal control. steering control. bureaucratic control. human capital control.

bureaucratic control.

Gypsy was attempting to make a great impression with Tyrone, her boss as they spoke about the upcoming office Christmas party. As Gypsy spoke, she nervously twirled her hair, constantly cleared her throat, and giggled. Tyrone abruptly ended the conversation. Gypsy's mannerisms MOST likely made a positive lasting impression. communicated messages other than what Gypsy intended. gave the perception that Gypsy is the most professional of all employees in the office. impressed Tyrone enough that he ended the conversation to go check his appearance.

communicated messages other than what Gypsy intended.

As one of three captains on a sports team, Francois felt compelled to act the way that his teammates expected him to when faced with an ethical dilemma. This is an example of the postconventional stage of moral development. conventional stage of moral development. preconventional stage of moral development. rationalization stage of moral development.

conventional stage of moral development.

What exactly is at issue when we talk about the "good" and the "bad" in business and social relationships? ethical propensity hegemonic capitalism profit motive corporate social responsibility

corporate social responsibility

About 10% of an MBA class was caught cheating on a take-home exam. Some experts excused the behavior using a(n) ________ perspective. ethical imperialism moral rights absolutist cultural relativism

cultural relativism

Constructive feedback given to another person is called the Johari Window. feedback orientation. developmental feedback. communicative awareness.

developmental feedback.

Individuals who feel they are belittled typically withdraw from the conversation. This is called debate. disconfirmation. deflection. disclosure.

disconfirmation.

As an intern, you are asked to perform a series of calculations assuming different levels of sales, fixed costs and variable costs. You are conducting a ratio analysis. determining economic order quantity. doing a breakeven analysis. developing control charts.

doing a breakeven analysis.

Emily and Leticia have similar education, skills and experience but different racial backgrounds. Which of the following applies to their job search?age discriminationemployee privacyequal employment opportunityhuman resource management

equal employment opportunity

Werther Marketing hires the strongest candidates it can attract for its new product team, and ends up with a very diverse team with people of different races, genders, and cultural backgrounds. This is an example of equal employment opportunity. affirmative action. job discrimination. reverse discrimination.

equal employment opportunity.

The executives of a professional basketball team are debating whether television ratings or merchandise sales are a better indicator of the health of their team. The group is attempting to establish measurement standards. apply the control equation. conduct an after-action review. manage by exception.

establish measurement standards.

Ron holds the belief that his native culture is more effective at most things, evident in his statement that it is superior to all others. Ron has tendencies of generationalism. ethnocentrism. pluralism. biculturalism.

ethnocentrism.

After each meeting, you ask whether there are any comments or suggestions. This is an example of feedback-seeking behavior. procedural cementation. utility. insecurity.

feedback-seeking behavior.

What two acts are combined when two or more people who depend on one another for mutual goal attainment create leadership? following and deferring processing and leading leading up and deferring down influencing and deferring

influencing and deferring

The new CEO of ABCD, a mobile device manufacturer, spends most of the time during his first speech to employees talking about changing, improving, time to market and technology leadership. It can be said that he was focused on which element of the balanced scorecard? financial performance innovation and learning internal process improvement customer satisfaction

innovation and learning

Piper is reviewing six months of production data for the manufacturing plant in order to make recommendations for improving the plant's efficiency. She is using her cognitive ability to interpret information to improve work processes. motivate her employees to increase output. increase her knowledge of the production process. influence the managers to meet the needs of her workers.

interpret information to improve work processes.

After the project was completed, Cindy realized that she had 40% of total inventory still on hand. What area does Cindy need to focus on in future projects? concurrent control bureaucratic control inventory control market control

inventory control

Just-in-time scheduling is a valued business productivity tool because it nearly eliminates inventory costs. it reduces the length of the critical path. it is usually needed to achieve Six Sigma. it eliminates the need for control charts.

it nearly eliminates inventory costs.

One of the main purposes of a Gantt chart is to help with sequencing so that expensive production devices are available at the places and times they are needed. key steps are completed on time so later steps won't be delayed. scarce personnel are used most efficiently throughout the project's life. essential deliveries are made to the right place so work can continue.

key steps are completed on time so later steps won't be delayed.

Long-term employees are more likely to ask for more feedback since no one consistently provides this. less feedback since they have become the experts in the office. more feedback because they believe their skills are outdated. less feedback because they are now able to assess their own abilities.

less feedback because they are now able to assess their own abilities.

Milo owns a local bakery and wants to open up a larger store in a new development downtown. Milo would have to take out a large loan for this expansion. You are concerned about the mix of all debt to total assets, or liquidity. asset management. profitability. leverage ratios.

leverage ratios.

Decision makers using the classical decision model and teams using systematic thinking both move through steps in a ______________ (non-sequential) ( logical) fashion.

logical

A friend of yours is graduating with her bachelor's degree in finance. She has contacted you to help her find a position within the industry. You use your social capital to enable her to persuade prospective employers to identify with her personally. make an introduction for her to meet with an influential colleague that is interested in mentoring her through the job search process. provide visionary leadership to give her a clear sense of her future reflected in an updated resume. empower her to stay diligent in her efforts to obtain the necessary resources and make the best decision for herself.

make an introduction for her to meet with an influential colleague that is interested in mentoring her through the job search process.

Communication principles suggest that when communicating with employees, managers should claim to be only the messenger. match words with body language. keep criticisms general and nonspecific. focus on personality traits.

match words with body language.

As a managing partner at an ad agency, you are concerned about the firm's recent performance. However, you have found that it is very difficult to measure output standards. What do you propose? use historical comparisons measure input standards remain resilient manage by exception

measure input standards

You are hired as a consultant to assist a mid-size service firm. The executives have been struggling to measure performance at their firm. Over the past few months, they have come to find that it is very expensive to measure output standards. What is the most effective thing the executives can do? manage by exception measure input standards use relative comparisons conduct an after-action review

measure input standards

When Leah was hired as an entry level sales associate, she went to Ethan, a senior sales manager, for advice on a particular issue. Ethan did more than that; taking her under his wing, he helped her develop sales skills. This situation is an example of reverse coaching. reverse mentoring. coaching. mentoring.

mentoring.

Anna is Tad's Supervisor who in a meeting asked him if he would be willing to work this holiday weekend on a special company project. Upon making the request, Anna noticed Tad staring at the floor, shrugging his shoulders, and gasping underneath his breath. She knew immediately he was not interested in working on this project over the holiday weekend. Tad's actions could be considered as social awareness. receptive relationship. correlation demeanor. non-verbal communication.

non-verbal communication.

Andrew is a professional basketball player. At the end of each game, his coach gives the players an index card, outlining what they did well and which areas they need to improve upon. This situation is an example of which of the following? coach mentoring performance review rating scale peer appraisal

performance review

A manager should review the income statement to gain an understanding of assets and liabilities. the flow of cash. the breakeven point. profits and losses.

profits and losses.

What is the definition of realistic job preview? the exchange value between what the individual and the employer offer in the employment relationship providing candidates with all pertinent information about a job and organization a set of activities designed to attract a qualified pool of job applicants the match of individual skills, interests, and personal characteristics with a specific job

providing candidates with all pertinent information about a job and organization

Linguistics is most like active listening. proxemics. communication transparency. feedback.

proxemics.

Merwyn Inc. gives applicants a personality test to help determine fit. Merwyn Inc. also retests employees during the performance review process. They found the result did not change, even for employees who had not taken the test for many years. They found the test demonstrated which of the following? accuracy veracity validity reliability

reliability

Consideration and sensitivity to other people's views displays __________ in receiving feedback. social awareness utility sympathy keen observation skills

social awareness

Which of the following control steps is the best example of awareness of the Pareto Principle? spending time to find the manufacturing fault responsible for 30% of product rejects spending time to reorganize the warehouse to gain a 5% improvement in the time it takes to find repair parts spending time to find out why an employee consistently takes an extra five minutes for lunch breaks spending time to retrain the entire call center staff based on complaints about specific employees

spending time to find the manufacturing fault responsible for 30% of product rejects

Robert House believed that, in some situations, leaders could get the best work results by treating team members as equals. This leadership-situation match is an example of supportive leadership. directive leadership. participative leadership. achievement-oriented leadership.

supportive leadership.

One tool that helps people understand their relationship with self and others is transparency. feedback awareness. open-door management. the Johari Window.

the Johari Window.

A chart reflecting CPM/PERT shows reorder point and lead time. the due-time for each inventory item in a project. the times and interrelationships of the stages of a project. unit sales and revenues.

the times and interrelationships of the stages of a project.

Your sister wants to open a hair salon and asks you for some advice. She knows what her fixed costs will be; however, she is not sure how much to charge for various services. What would you recommend? use breakeven analysis conduct a ratio analysis apply total quality management create a balanced scorecard

use breakeven analysis

It is late on Tuesday and you are wondering how close a publication is to being finished. Rick, the publishing manager, is a morning person. In order to display social awareness, you decide to wait until Rick is leaving the office to ask him a quick question. send Rick an e-mail asking for an update. call Rick immediately. wait until the next morning to ask Rick.

wait until the next morning to ask Rick.