MGT4308 Final

What is likely to result in increased retention rates of a culturally diverse work force?

Giving diversity committees clout with top management

Consolidates information in one place so that it is more accessible to potential users

Knowledge Dissemination

The compatibility of an individual with an organization

Person-organization fit

People with this orientation may be generous or self-sacrificing just to maintain a relationship

Accommodative style

Helps leaders find more constructive ways of achieving goals

Feedback-intensive development program

Get workers better at what they do

Knowledge application

Transformational leadership enhances innovation because it _____.

creates an environment of change and growth

What is true of the leadership practices for enhancing creativity?

Matching people with the right assignments enhances creativity.

Decreasing face to face contract in a mentoring relationship

Virtual Mentoring

The degree to which a society encourages and rewards, and should encourage and reward individuals for being fair, altruistic, and caring to others

Humane orientation

Emulation of best practices of another company

Imitation

A person dreams up alternatives without evaluating them

Immersion

People want more of what they can have less of

Scarcity

Encourages workers to pursue exploratory innovation

Transformational Leadership

George, the chief executive officer of Bright Automotive Inc., plans to address the production department about the company's plans for the next year. In order to make his speech persuasive, George should _____.

adapt the message to the listeners' interests and motivations

Divergent Learning style

emphasizes concrete experience and reflective observation

Boris is criticized by his manager for his low productivity levels in the past month. Boris acknowledges that he has been underperforming and states that he would look at ways for improving his productivity. The given scenario is an example of the _____ style of conflict management.

collaborative

Camellia Corp., a furniture company, has set up its manufacturing unit in a country where the government provides incentives for companies that have a stated long-term investment plan. It can be said that Camellia Corp. is operating in a country that most likely scores _____.

high on future orientation

The following is an example of a good practice to encourage creative thinking:

Aries Inc., a company producing household appliances, encourages its employees to present their ideas on white boards placed throughout the company.

The ability to cope with criticism of their ideas

Self-confidence

Kendall Inc., a food processing company, is located in a city which is home to a substantial number of people belonging to the minority communities. The top management, in its recent recruitment policy, has decided to concentrate on minority communities while recruiting. This initiative could:

aid the local economy in terms of the flow of money as well as employment.

The ability to expand the number of solutions to a problem

Divergent thinking

Based on a belief that time is money

High-speed strategy

Concentrates on a specific regional market or buyer group

Niche

Mr. Chan started his own garment business as a young entrepreneur. The business has grown to great heights over several years. Mr. Chan is nearing retirement and he would like one of his two sons to take over and run the business. However, both his sons have other interests and are unwilling to take over their father's business. Mr. Chan thought that if the business cannot be handled by one of the family members, it would lose its identity. He, therefore, makes a decision to sell the business. Such a decision stems from _____.

the emotional aspects of leadership succession

Ricardo takes over as the manager of the new product development team of his company. The team consists of highly creative individuals. When interacting with these individuals, Ricardo should ensure that _____.

the importance of working with a sense of heightened awareness is emphasized

Leon Corp., a construction company, has incorporated energy efficient practices such as installing solar panels and advanced waste management systems. Leon Corp. has adopted a(n) _____.

A green strategy

Alex is the CEO of a multinational consumer electronics company. The company has been under his leadership, for over seven years, since its inception. During the same period, the company was able to achieve an increase in its profit levels by over 20 percent annually and a substantial increase in its productivity. Additionally, employee commitment and morale was also on the rise due to several employee engagement programs initiated by the company. Consistent innovation contributed to an increase in market share of its products from 10 to 60 percent in a period of four years. Which of the following best describes Alex's leadership skills?

Behavioral complexity

It is based on social learning theory

Behavioral role modeling

An example to show an effective way of managing creative employees:

Blue Inc., a pharmaceutical company, has developed a laboratory with all the required facilities to test new and innovative drug formulations.

Which of the following is true of the power-oriented linguistic style?

Clear ideas at the outset of a session make an individual a strong persuader.

The ability to pick up some factual clues about relevant behaviour

Cognitive CQ

People using this approach are genuinely concerned about arriving at a settlement that meets the needs of both parties.

Collaborative style

Anna is a talented and ambitious engineer. She is aggressive and places her personal goals over the collective goals of her team. She does not hesitate to reach her goals at the expense of others. Which of the following conflict management styles best described Anna's behaviour?

Competitive style

Listening to enhance strategic thinking and creativity from a collection of people

Composite mentoring

A set of learning experiences designed to help employees understand the customs, traditions, and beliefs of another culture

Cross-cultural training

Colin is a marketing executive at an automobile company. If a marketing project assigned to him is in the international realm, Colin makes sure that he visits the particular country and observes the various cultural aspects of that society. Consequently, he tries to integrate his observations into the marketing strategy. Which of the following best describes Colin's behaviour?

Divergent learning style

The self-confidence and courage to keep trying even though the first few attempts at adapting one's behavior to a group of foreign workers went poorly

Emotional CQ

It helps to improve in an area that is preventing a person from achieving further progress as a leader

Executive coaching

Caroline, an architect joins a new company that focuses on innovation and creativity in designing building structures based on client requirements. She was previously employed in a company that focused on traditional approaches toward building design. In order to succeed in the new organization, Caroline needs to enhance her creative thinking skills. What steps should Caroline take as an individual to improve her creative thinking skills?

Exercise regularly and work on puzzles in her free time

Flora, a store supervisor, feels revamping the employee engagement activities in her store is worth doing for its own sake. She gets totally absorbed in this activity and concentrates hard. Which of the following traits of a creative person is illustrated in the given example?

Experience of flow

Sam, an employee at Calibree Inc., has recently taken up reading biographies and autobiographies of successful entrepreneurs in order to better develop his leadership capabilities. In this scenario, which of the following strategies is being used by Sam?

Formal education

What self-developmental activities acts as a vehicle for personal development?

Having a healthy mindset toward personal growth

Scarlet Inc., a high-end fashion retail store, has been successful over the years due to its consistent focus on quality and customer satisfaction. Despite a number of retailers diversifying their portfolios to include all kinds of customers, Scarlet Inc. consistently focused on one particular segment, high-end consumers, by manufacturing high-end products. Based on the information, which of the following concepts introduced by strategist Jim Collins is most likely followed by the store in this scenario?

Hedgehog

The technology heads of major automobile companies of a country are in a group on a social media network. They are closely acquainted with each other and often exchange industry -related information. According to the strength-of-ties perspective, this network is considered to be a(n) _____.

High Density Network

The degree to which individuals express, and should express, pride, loyalty, and cohesiveness in their organizations and families

In-group collectivism

Jacob works as a human resource executive at an information technology firm. His personal observation about the work culture is that despite the high performance levels of a majority of the workers, the level of employee engagement is quite low, and employees tend to be too focused on their own interests. The top management of the company asks for Jacob's advice in order to gain a clear perspective on various aspects related to employees. Which of the following would you suggest if you were in Jacob's position?

Increase the level of humane orientation.

Laura is designing brochures and flyers to promote the new product line of her company. She thinks of several possible designs and assimilates information in her mind. She is yet to decide on which idea to use. It seems as if Laura is not working on the problem, but her subconscious mind is engaged in processing information. Which stage of the creative process is shown in the given example?

Incubation

The problem-conquering solution flashes into the person's mind at an unexpected time

Insight

What explains the fact that cultural diversity drives business development?

It enables a company to connect with various audiences and expand into new markets.

What is true of systematic thinking?

It involves examining the influence of external factors on an organization.

What is true of servant leadership?

It leads to more information exchange among group members.

What is a potential disadvantage of multilingualism in companies involved in cross-cultural activity?

It may interfere with accomplishing business goals.

Which of the following is a disadvantage of the first-mover strategy?

It may provide only a temporary market advantage.

What is true of traditional thinking?

It refers to a standard way of finding a solution for a problem

What is frequently mentioned as a concern with diversity training?

It tends to reinforce stereotypes about groups.

An example of inspirational communication:

Jordan places key ideas in the beginning when sending emails about annual targets to his subordinates

Magnolia Inc., a producer of athletic shoes, has introduced an on-the-job training program for its marketing executives to minimize training costs and increase employee productivity. Which of the following components best explains Magnolia Inc.'s program?

Knowledge application

Solicits ideas, insights, and innovations from many sources, including rank and file workers , customers, and business partners

Knowledge creation

Oliver manages a team dedicated to product development consisting of highly creative individuals. He provides them with sufficient space for generating new ideas but is firm when selecting a choice among alternatives. Which of the following terms best describes Oliver's approach?

Loose-tight leadership

Saul, a scientist leading a group of researchers in a project, often drops by their work stations and has informal chats with them. Which of the following best describes Saul's actions?

Making the rounds

Which of the following examples shows the use of a power-oriented linguistic style?

Mark, the leader of the finance team in a company, clearly communicates to his subordinates that he needs the expenditure reports for the month in a day's time.

The focus on finding alternatives rather than attaining consensus

Nonconformists

A network of relationships with coworkers for doing one's assigned tasks effectively

Operational network

A system of social ties among leaders who are connected through shared interests and commitments

Peer leadership network

The software development team of a company designing Internet security systems engages in a brainstorming session with the software testing team. The leader of the development team records all the complaints that the testing team has about the organization and functioning of the software development team. Which of the following best describes the process described in the given scenario?

Pet-peeve technique

Actions and demeanor that prove to foreign hosts that a person has entered their world

Physical CQ

Treatment for emotional problems

Psychotherapy

People repay in kind

Reciprocity

Verde Corp., a manufacturer of consumer durables, has observed that over the past several years the sales of new products have not shown a reasonable upward trend despite the extensive market reports on consumer preferences submitted by top statistical analysts. The market analyses were carried out by comprehensive statistical software and applications that provide an in-depth analysis. If you were assigned the position of the marketing head at Verde Corp., what would you do to improve the sales trend?

Rely on intuition while making observations regarding consumer choices.

Effective in sharing leadership responsibility

Servant leadership

People following this style prefer moderate but incomplete satisfaction for both parties, which results in a compromise.

Sharing style

Miranda is part of the training and development department of an organization. Her role is to evaluate the effectiveness of the recent leadership development programs that the company conducted for its employees. Of the several ways to evaluate such programs, Miranda wants to use the most timely and accurate method. Which of the following methods should she use?

She should compare the financial results of participants versus nonparticipants.

Imparting abilities and techniques that can be converted into action

Skill training

Involves a considerable element of "how to"

Skill-based Programs

People follow the lead of similar others

Social proof

Alfred, the director of a large company producing construction materials, is linked through a professional network to several market research analysts. Alfred's goal is to identify potential business opportunities, new markets, and trends based on which products can be developed from the inputs provided by the analysts. Which leadership network is Alfred using to achieve his goals?

Strategic Network

A network created by managers for identifying and capitalizing on new opportunities for the company

Strategic networks

What is true of negotiating strategies?

The final compromise is closer to the true demand if negotiations open realistically.

Semonco Inc. is in the process of searching for its new chief executive officer. It does not want to promote anyone from within the organization because the employees lack an outside perspective. However, hiring someone from the outside is also a disadvantage because he or she may not understand the organization's culture. In this situation, which of the following decisions would best suit the organization's needs?

The organization should promote an insider-outsider who has developed an outside perspective.

The individual sets out to prove that the creative solution has merit

Verification

According to the various sources of experience, which of the following are the two major developmental factors in any work situation?

Work associates and work-related tasks

Hedgehog

becoming very good at one thing in a world of companies that spread themselves into many areas where they lack depth

Christopher Corp., a multinational technology firm, is working on an expansion plan to increase its market share. To understand its position, the company undertakes a SWOT analysis. Meanwhile, the government has brought in a new program that seeks to increase spending in the technology sector. This move by the government is beneficial to the company. In a SWOT analysis, Christopher Corp. is most likely to consider this new government program as an _____.

external opportunity

Michael works with the armed forces. He is an extremely forceful team leader and believes that orders must be followed. However, unlike most leaders in the armed forces, Michael does not believe in performing operations as diligently as required. He emphasizes planning and improving by strategizing. According to the kinds of lopsided leaders, Michael displays characteristics of a(n) _____ leader.

heroic

Helen lives in a city whose population supports and rewards members of the community who excel at a given task or project. It can be said that Helen lives in a city which scores high on:

performance orientation

Kenneth works in an organization that relies totally on its closely knit top management for major decisions and directions. The top management has a decisive say in all important matters and subordinates always defer to their decisions. Kenneth's organization is likely to have a high _____.

power distance

Associated with exploitative innovation

Transnational leadership

Assigning projects to managers that are not part of company operations

Action learning programs

People align with their clear commitments

Consistency

It often address topics of immediate concern to business

Conceptual knowledge program

Juliet is a manager heading a team of competitive and talented individuals. She does not interfere when differences of opinion arise among her team members and allows them to sort out problems by themselves. Juliet is adopting the _____ style of conflict management.

avoidant

Network groups composed of employees throughout the company who affiliate on the basis of a common characteristic such as race, ethnicity, sex, sexual orientation, or physical ability status

Affinity Groups

The insight stage of the creative process arrives when?

After hours of careful thought but when least expected

Which of the following is a challenge faced by companies using the differentiation strategy in case of a successful product or service?

An increase in the level of competition

Hailey, the head of the research and development team at an international cosmetics company, has been entrusted with the task of introducing a new range within its existing product line. Hailey visualizes how this move of introducing new variants could possibly impact the sales of existing products. She also gathers information on whether brand loyal customers would welcome such a move. She goes a step further to gauge the potential impact on total profits of the company and its stock valuation. In the context of the high levels of cognitive activity needed for strategic leadership, Hailey is:

a systems thinker

The degree to which individuals are assured, confrontational, and aggressive in their relationships with one another

Assertiveness

According to the study conducted by Belle Rose Ragins and John L. Cotton, what advantage of informal mentoring is reported by protégés with informal mentors?

Informal mentors provide greater social support.

Enzo is chosen by his company's senior management to negotiate a deal with a raw material supplier from a different country. Enzo prepares himself for the meeting with the supplier company's representative with all the necessary details. Since cultural differences can play a major role during the negotiation, what steps should Enzo take to ensure that cultural barriers are minimized?

Speak to the person in an easy-to-understand manner and Look for signs of misunderstanding such as blank expressions

Mario aspires to be the chief executive officer at his multinational firm within a few years. Mario is currently the head of marketing operations, and his education and experiences are limited to the marketing field. For an aspiring executive leader, it is mandatory to gain management experience in at least two different organizational functions. If Mario's goals are in line with his organizations goals, the organization should _____.

assign Mario to a cross-functional team

Steve is the Vice President of a leading fashion magazine. Every time a new batch of employees joins the company, Steve takes personal responsibility to make a presentation of the company's vision and values. He makes sure that the newcomers get acclimatized and acquaint themselves with the organization's culture. The motive behind this is to pass the same culture to all future employees and maintain and improve the spirit of the organization. In this scenario, Steve is conducting a(n) _____.

socialization program

Elena works as a project manager at a construction company. The company has recently inaugurated its subsidiary in another country in a different continent. When a group of project managers at the company were asked if they were willing to relocate for a year to initiate business operations in the new facility, Elena immediately accepted the offer. This exemplifies Elena being:

culturally adventurous.

Right Bank offers a range of products and services for the corporate sector. If the management encourages exploitative innovation, the bank is most likely to _____.

make incremental improvements in existing products, services, or processes

After reading a magazine, Reese, a manager, realizes that active listening is an important leadership behavior. She decides to read further about it and attends a workshop to increase her knowledge. However, in the workshop, Reese is told that the workshop can only facilitate or teach. If Reese were to incorporate these skills into her daily life, she must consciously make an effort to listen actively. In this scenario, Reese is faced with a situation that requires leadership development through _____.

self-discipline

Stanley started his company several years ago. Currently, his company is one of the most sought after digital marketing firms. Stanley had been estimating when new people would be required to take up managerial positions and leadership roles since the time he realized that his business would grow. Currently, he is evaluating the extent of the pending leadership shortage at his organization. Which of the following is a reason for this evaluation?

developing a pool of successors