MHR 300 Quiz 3 (UW-Madison Min Li)

A major advantage/major advantages of decentralization are that managers are: Inclined to make slower, more deliberate decisions Incentivized to run decisions by their supervisors first Able to see how all of the parts of the company work together More apt to coordinate with other divisions in making important decisions Encouraged to solve their own problems

Encouraged to solve their own problems

An advantage of centralization is that procedures are not uniform and thus easier to control. True False

False

Companies that have gone through a rough start-up period may decide to change their structures so that they are less mechanistic, to enable greater flexibility. True False

False

The formal and informal marketing systems of goods, services, and ideas, along with the customer relationships, that an organization sells are known as its organizational structure. True False

False

When the new nurse was hired at the hospital, HR gave her a handout containing a chart that showed a family-tree-like pattern of boxes and lines, the formal lines of authority and the organization's official positions at the hospital. This handout is known an emergency process and procedures flow chart. True False

False

When there are fewer rules and procedures, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks, this is known as integration. True False

False

At Ace Sales, the CEO and HR director are line managers, and the special adviser is an example of a staff position. True False

True

Dave, the HR manager, was meeting with Amy, the new controller. He mentioned to her that "If you glance left and right on the line of that chart, you will see horizontal specialization, the different jobs and work specializations." The chart that Dave was showing to Amy is an organization chart. True False

True

Paulina works as an order-taker at a fast food restaurant. She does not cook food, or even package the final order, but inputs the order and takes payment. Paulina reports directly to the shift manager, and seldom interacts with the general manager. This is an example of a mechanistic organization. True False

True

The arrangement of having discrete parts of a task done by different people is known as division of labor. True False

True

The tendency of the parts of an organization to disperse and fragment is known as differentiation. True False

True

A formal chain of command, standardization of rules and procedures, and use of cross-functional teams and computer networks so that there is frequent communication and coordination of the parts are the means for achieving ________. higher profits through goal setting differentiation through specialization higher sales through analytics lower costs through efficiency a common goal through integration

a common goal through integration

A hierarchy of authority is ________. a control mechanism for making sure the right people do the right things at the right time also known as a division of labor the arrangement of having discrete parts of a task done by different people a diversity structure used in planning with recruiting, selection, and hiring also known as work specialization

a control mechanism for making sure the right people do the right things at the right time

Organizations using a matrix structure ________. centralize authority into a single person contain two command structures, in which some people actually report to two bosses establish a hierarchy in which employees report to only one supervisor contain multiple overlapping command structures, in which employees report to several managers utilize teams or workgroups with few lines of authority

contain two command structures, in which some people actually report to two bosses

The structure of Shoe Mart consists of people with similar specialties put together in formal groups, such as the marketing, accounting, and human resource departments. This is an example of a ________. centralized structure focused structure functional structure simple structure hollow structure

functional structure

With a hollow structure, the organization ________. assembles product chunks, or modules, provided by outside contractors groups activities around similar products or services has a central core of key functions and outsources others to vendors who are less expensive or faster is often called a horizontal organization is a rigid non-adaptive structure

has a central core of key functions and outsources others to vendors who are less expensive or faste

Quality Paper Products utilizes a structure that includes functional divisions and a divisional chain of command. For example, Mary Beth, a salesperson, reported to both her sales manager and the office products manager when she first started working on the city of Springfield account. Quality Paper Products has developed a ________. team-based approach modular structure matrix structure hollow structure geographic-divisional structure

matrix structure

Peter, the owner of Happy Burger, is involved in the company's daily decisions and has established procedures for every task. The company rules are clearly specified in the handbook, and Peter also believes in close supervision of all employees. Happy Burger is a(n) ________ organization. non-hierarchical mechanistic organic informal decentralized

mechanistic

Voluntary collectives with the purpose of advancing their members' interests are known as ________. for-profit organizations nonprofit organizations volunteer co-ops mutual associations mutual-benefit organizations

mutual-benefit organizations

Dr. Jones is retiring from the hospital and he wants to start an organization, Doctor Help, that will provide low-income individuals in the United States with medical assistance at no cost. Doctor Help is an example of a(n) ________. association union co-op nonprofit organization for-profit organization

nonprofit organization

Organizational design is concerned with an organization developing ________. the best structures of costs and efficiency that an organization uses to meet goals optimal structures of accountability and responsibility to execute its strategies the most favorable methods of accomplishing both the diversity and synergy plans important decisions that are suggested by employees new MBO goals

optimal structures of accountability and responsibility to execute its strategies

Phone Tech, a global phone company, frequently needs to respond quickly to the fast-changing consumer tastes with its phones. Therefore, management has fewer rules and procedures than most organizations, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks and changes in technology. Phone Tech is utilizing a(n) ________ structure. inflexible mechanistic organic inelastic hierarchical

organic

Time Warner has different divisions for magazines, movies, recordings, cable television, and so on. The Warner Bros. part of the empire alone has divisions spanning movies and television, a broadcast network, retail stores, theaters, amusement parks, and music. Time Warner is an example of an organization with ________. geographic divisions common divisions customer divisions product divisions merchandise divisions

product divisions

A company with authority centralized in a single person, a flat hierarchy, few rules, and low work specialization is a characteristic of an organization with a ________. horizontal design team-based design simple structure functional structure hollow structure

simple structure

The vertical hierarchy is also known as ________. an upward graph the network structure the corporate steps the chain of command the X-Y chart

the chain of command