MHR 351 Quiz 1 & 2

Which of the following is a dimension of diversity?

Age Gender Sexual orientation Mental abilities

Organizations pursuing a specialization strategy often try to develop a competitive advantage based on

Customer intimacy.

The __________ variable in an experiment is the criterion, which researchers expect is affected by another factor.

Dependent

Corporate governance is one aspect of business ethics.

False

Human behavior in organizations is not impacted by the organizational environment.

False

If an organization wants to create a more inclusive workforce, it will face no barriers that will prevent it from increasing diversity.

False

Workplace communication and transportation processes and procedures have remained static and unchanging over the past few decades.

False

Maximizing the efficiency of the manufacturing or product development process in order to minimize costs is referred to as

Operational excellence.

The effective management of __________ is key to the creation of a competitive advantage as well as business strategy execution.

People

Which of the following is NOT a factor that affects the nature of organizational behavior?

Product price levels

An organizational system receives a variety of inputs from the environment, combines and transforms them, and then returns them to the environment.

True

Organizing is the process of designing jobs, grouping jobs into units, and establishing patterns of authority among jobs and groups of jobs.

True

Some of the growth of international business can be attributed to communication and transportation advances.

True

One way organizations can address privacy concerns on the Internet is to

post a privacy policy on the company's website.

When organizations focus on the "softer" side of business, including organizational behavior factors, it can lead to

more motivated and more engaged employees.

All of the following are considered cultural dimensions​ EXCEPT

open-mindedness.

Another term for power distance is

orientation to authority

Title VII of the Civil Rights Act of 1964, which was further amended in 1991, prohibits employee discrimination based on a variety of characteristics. Which of the following is NOT included?

Sexual orientation

Providing the best customer support before, during, and after a sale can create goodwill with customers, but it is not likely to give organizations a competitive advantage.

False

The most effective service organizations produce intangible outcomes for their customers.

True

Diversity management involves which of the following?

Creating fair company policies and practices Giving all employees equal access to mentors Providing diversity training programs Giving all employees equal access to performance feedback

__________ diversity reflects differences in attitudes or values, especially with regard to group goals or processes.

Separation

Which of the following is an example of a hypothesis?

Setting a goal will be positively related to the number of products assembled.

The AMD Co. makes computer chips that are installed in various computers. AMD is an example of

a manufacturing organization.

The systems perspective defines a system as

an interrelated set of elements that function as a whole.

A manager who recognizes how various tasks within an organization interrelate and contribute toward achieving broad corporate goals is demonstrating strong

conceptual skills.

Oversight of a public corporation by its board of directors is referred to as

corporate governance.

An organization begins using environmentally friendly cleaning products in all of its corporate offices. This is an example of

corporate responsibility.

Car makers design and produce new model cars more quickly now than in the past. This is an example of

decreased cycle time.

Turnover occurs when employees

resign from their jobs.

Successful business strategies enable organizations to create and maintain a competitive advantage that is

sustainable

The fact that, consciously or subconsciously, we tend to prefer to associate with others who are like us is called

the "like me" bias.

Uncertainty avoidance refers to the extent to which

workers prefer unambiguous situations.

Firms that apply a __________ strategy strive to be the lowest cost producer in the industry for a particular level of product quality.

Cost leadership

Which term refers to the ability to interact effectively with people of different cultures?

Cultural competence

Organizational behavior (OB) typically includes the study of which basic component?

Human actions and interactions within organizations

A manager who schedules regular department meetings to provide relevant information to employees is demonstrating strong

Interpersonal skills.

Which statement accurately describes a characteristic of information technology?

It has increased a sense of urgency related to decision making.

Which of the following questions could NOT be answered as a result of organizational behavior research findings?

Should I seek a promotion with a competing firm?

Interactionalism suggests individuals and situations interact continuously to determine individuals' behavior.

True