MHR 611 Midterm
Staffing professionals are expected to act as agents of _________. a. their employer b. employees c. shareholders d. their supervisors
a. their employer
A staffing strategy of hiring people likely to be promoted over time would be compromised without a quality ___________. a. training and development system b. performance management system c. compensation system d. union representing the workforce
a. training and development system
By evaluating job candidates based on their likely job performance and advancement potential as well as tracking important staffing effectiveness metrics Atlas is aligning its business strategy with its _________ process. a. Sourcing b. employer branding c. talent management d. compliance
c. talent management
If an employer wants to hire experienced neurodiverse cybersecurity experts and realizes that it will need to reach out to them to interest them in applying rather than expecting them to find relevant job postings on the company careers site, it is recognizing that these people are _________ job seekers. a. active b. passive c. semi-passive d. impossible
b. passive
A role that directly generates revenue for an employer is a ________. a. value enabler b. value creator c. competency d. job
b. value creator
Which of the following could Rock Blocks use to better communicate the positive aspects of the building materials industry to recruits? a. A school of excellence b. A yield analysis c. A job analysis d. A realistic job preview
d. A realistic job preview
______ are the two primary legal factors that influence job offer content. a. The UGESP and equal employment opportunity b. Applicant quality and affirmative action goals c. The UGESP and affirmative action goals d. Equal employment opportunity and affirmative action goals
d. Equal employment opportunity and affirmative action goals
When a manager rehires a former employee, this is called ________. a. lateral hiring b. nepotism c. social networking d. a boomerang hire
d. a boomerang hire
An HR manager asked every candidate during an interview to describe a situation in the past in which they had to display their leadership abilities even though they were not a formal leader, discuss what they did, and describe the result. This is an example of which internal assessment method? a. situational judgment test b. case interview c. unstructured interview d. behavioral interview
d. behavioral interview
When a firm has a superior level of cooperation and innovation among its research team that allows it to design a new product two days faster than its competitors it has created a________. a. human capital advantage b. talent maximization strategy c. human resource strategy d. human process advantage
d. human process advantage
Asking a candidate during an interview to indicate how she would respond to an irate customer is an example of which external assessment method? a. personality assessment b. behavioral interview c. unstructured interview d. situational interview
d. situational interview
The management at Ajax Corporation believes that internal recruiting sources are the best, especially when it comes to filling vacant positions higher up in the hierarchy. Team leaders and managers at Ajax regularly update the internal records of all employees and their performances, promotability, career interests, etc. This allows the company to quickly and cheaply source qualified internal candidates who can be contacted whenever a position needs to be filled. Most of Ajax's managers were promoted to their respective positions with the help of this internal database. Which of the following methods of internal sourcing does Ajax use? a. succession management b. employee referrals c. internal job posting system d. talent inventories
d. talent inventories
After the gaps between the firm's labor supply and labor demand are identified, a firm should: a. develop and implement action plans. b. conduct a workforce analysis. c. identify its business strategy. d. articulate its talent philosophy and strategic staffing decisions.
a. develop and implement action plans.
If a staffing specialist evaluates the external labor market to determine how challenging it will be to hire the talent her employer needs over the next few years, which of the following is being done? a. planning b. acquiring c. sourcing d. performance management
a planning
Which of the following is the first of the seven components of strategic staffing? a. sourcing b. selecting c. workforce planning d. deploying
a workforce planning
Which of the following is NOT data related to a diversity goal? a. A low hiring yield b. Pay equity data c. Surveys of employees' disability status across different jobs d. Job application rates of people of different races
a. A low hiring yield
Which of these helps to reduce the effect of unconscious biases? a. Blind assessment b. Random hiring c. Banding d. Letting hiring managers do the interviewing
a. Blind assessment
Leo Ink is a company that produces stationery items. In order to improve its profits, the company plans to hire new talent for a brand-new marketing team. The labor market has a shortage of qualified marketing professionals. In this situation, which of the following strategies could Leo Ink follow to make profits? a. Increase the salary offered to hire the needed marketing talent b. Increase its scale of production instead of hiring people c. Branch into the production of other items d. Continue in the present state
a. Increase the salary offered to hire the needed marketing talent
Which of the following, if true, would require a company to respectfully and honestly explain the hiring process to all applicants? a. The company is committed to practicing ethical behavior. b. The company views employees as investors. c. The company is solely interested in profit-making. d. The company views employees as assets
a. The company is committed to practicing ethical behavior.
Which of the following, if true, would result in a new hire to a company getting paid less than existing employees? a. The company wishes to preserve internal equity b. The company wishes to attract top talent in the market c. The company lets the hiring manger make payroll decisions d. The company needs to fill a position immediately
a. The company wishes to preserve internal equity
What is the best conclusion given the following information about research technicians employed in the scientific wing of a pharmaceutical organization? Females comprise 60 percent of the current workforce and 50 percent of the relevant population (research technicians) and males comprise 40 percent of the current workforce and 50 percent of the relevant population. a. There is a disparate impact on males as research technicians. b. There is a disparate impact on females as research technicians. c. There is no evidence of disparate impact among research technicians. d. There is evidence of disparate impact against both males and females as research technicians.
a. There is a disparate impact on males as research technicians.
When Atlas interviews applicants by phone the company is in the process of _______talent a. acquiring b. deploying c. developing d. retaining
a. acquiring
Software that tracks recruits to help recruiters identify how many candidates are at each stage of its hiring process is called a(n) _____________ a. applicant tracking system b. human resource information system c. database d. dashboard
a. applicant tracking system
The OFCCP __________. a. enforces EEO programs that apply to federal contractors and subcontractors b. is the only government agency that has the authority to impose quotas c. enforces Title VII of the Civil Rights Act of 1964 d. will only investigate an employer if an employee reports a possible violation
a. enforces EEO programs that apply to federal contractors and subcontractors
Which of the following is a disadvantage of using the task inventory job analysis method? a. inability to distinguish superior from average workers b. lack of objectivity c. lack the ability to fit unique needs of the organization d. relatively small amount of data is collected
a. inability to distinguish superior from average workers
Job seekers often rate ________ as the most job-related selection procedure. a. interviews b. aptitude tests c. job simulation d. personality inventories
a. interviews
Enjoying continuous learning opportunities and the satisfaction of meeting personal goals are examples of a job's ________. a. intrinsic rewards b. a job's total rewards c. a job's total compensation package d. extrinsic rewards
a. intrinsic rewards
By hiring people who have little to no work experience but who want to excel at delivering good customer service and then teaching them how to provide good customer service the company is treating its employees as ________? a. investors b. assets c. incompetent d. professionals
a. investors
A company relies on innovation as a competitive advantage. It wants to maintain the secrecy of its research and development projects. Which of the following would it most likely use? a. nondisclosure agreements b. non-solicitation agreements c. employment at will agreements d. implicit contracts
a. nondisclosure agreements
If the Australian Defense Department is unable to hire enough qualified talent for its cybersecurity needs so it hires employees who live in and work from Ireland they are using__________. a. offshore labor b. geofencing c. lateral hiring d. outsourcing
a. offshore labor
The fit between a person's abilities and the demands of the job and the fit between a person's desires and motivations and the attributes and rewards of a job is ________. a. person-job fit b. person-group fit c. person-organization fit d. supplementary fit
a. person-job fit
Affirmative action means ________. a. proactive plans to ensure nondiscriminatory results in employment practices b. employment practices are designed and used in a "facially neutral" manner c. employers must meet quotas to ensure employee diversity d. protection for employees against retaliatory discharge
a. proactive plans to ensure nondiscriminatory results in employment practices
Hiring people who are entrepreneurial, creative, and have a high tolerance for ambiguity would support a ________ competitive advantage. a. product innovation b. operational excellence c. customer intimacy d. training and development
a. product innovation
Presenting both positive and potentially negative aspects of a job to recruits is a ________. a. realistic job preview b. job description c. job enhancement preview d. person specification
a. realistic job preview
If Sweet Tooth learned that its past orders tripled from November 15 to December 28 so it increased staffing on November 1 this year to increase production it would have been relying on a(n) _______. a. seasonal forecast b. interest rate forecast c. transition analysis d. economic forecast
a. seasonal forecast
Showing candidates a short video and asking them to choose one of five responses is an example of which external assessment method? a. situational judgment test b. behavioral interview c. unstructured interview d. situational interview
a. situational judgment test
Organizations relying on a cost-leadership strategy would have what type of talent philosophy? a. viewing employees as assets b. viewing employees as investors c. keeping salaries competitive d. hiring as many people as possible
a. viewing employees as assets
Interviewing job candidates to assess their fit with the job and organization is part of_______. a. attracting b. selecting c. deploying d. employee profiling
b selecting
The Age Discrimination in Employment Act of 1967 protects people ________. a. 30 years of age or older b. 40 years of age or older c. 50 years of age or older d. 60 years of age or older
b. 40 years of age or older
If an applicant is not hired because the applicant has previously claimed overtime which they were owed, they are likely to be covered under the ________. a. Family and Medical Leave Act b. Fair Labor Standards Act c. National Labor Relations Act d. Equal Pay Act
b. Fair Labor Standards Act
Which of the following is the best way for an organization to prepare employees for future ethical situations? a. Have an ethics code of conduct b. Provide scenario-based ethics training c. Tell employees to act ethically d. Put an ethics reporting feature on the company intranet
b. Provide scenario-based ethics training
Dana works as a financial consultant at a start-up company called MoneyCare. While some of her friends earn more than she does working for similar positions in other companies, Dana finds her work far more interesting and challenging than what her friends do. AsMoneyCare is a small organization, Dana has a lot of responsibilities and believes that she is actually learning far more on the job than she thought she would. Which of the following statements is true about Dana? a. She thinks total rewards from her job are low. b. She finds the intrinsic rewards from this job very satisfying. c. She thinks the extrinsic rewards from this job are very high. d. The extrinsic rewards account for the bulk of the total rewards she gets from this job.
b. She finds the intrinsic rewards from this job very satisfying.
Linda, a qualified and experienced nurse, is being interviewed for the position of a senior care nurse at a facility for terminally ill patients. Which of the following, if true, would suggest self-selection has taken place in this situation? a. She is caught in a dilemma over whether to accept the offer after meeting with several nurses who tell her about the challenges of the job. b. She was shown a video depicting a "day in the life" of a worker at this facility and realized that the job entailed far more hardships than she had anticipated. c. She was told about the hardships of the job during the interview and was asked to accept the offer in spite of them. d. She was asked to serve a month's probation, at the end of which the organization would decide on her job fitness.
b. She was shown a video depicting a "day in the life" of a worker at this facility and realized that the job entailed far more hardships than she had anticipated.
"All men are strong" is an example of which type of bias? a. like-me bias b. Stereotyping c. Prejudice d. ignorance
b. Stereotyping
Which of the following arguments about job analysis is most effective in order to gain the support of top managers? a. Multiple approaches to job analysis can be combined to address the limitations of any single approach. b. The process will help identify employee characteristics that will enable the business strategy and increase the company's return on its staffing investment. c. It is not uncommon for the job experts doing the analysis to try to color the job analyst interpretation of the job to suit their personal goals and needs. d. By adequately planning and preparing for the job analysis, the results are likely to be more accurate and useful, and the job analysis should take less time and effort.
b. The process will help identify employee characteristics that will enable the business strategy and increase the company's return on its staffing investment.
A hotel chain that is recruiting front desk receptionists receives 200 applications from males and 100 applications from females. 100 out of 200 men are hired and 25 out of 100 women are hired. Which of the following statements is true of the hotel chain's hiring policy? a. There is evidence of a disparate impact of the hiring process on males as a group. b. There is evidence of a disparate impact of the hiring process on females as a group. c. There is no evidence of any disparate impact. d. There is evidence of disparate impact against both males and females.
b. There is evidence of a disparate impact of the hiring process on females as a group.
While interviewing Denise for the position of counselor at the local rehabilitation facility for troubled teens, she was informed that her line of work would involve interacting with youths who have a history of violent behavior, as well as, drug and alcohol abuse. Denise accepts the position without hesitation. What function of the realistic job preview is being discussed here? a. self-selection b. a commitment to the choice c. immunization d. salting
b. a commitment to the choice
Which of the following events suggests that a home improvement store such as HomeDepot or Lowe's will need fewer workers in the next 1-3 years? a. increased housing purchases b. a decrease in consumer disposable income c. an increase in consumer spending d. falling interest rates
b. a decrease in consumer disposable income
When should medical tests be administered? a. before interviewing the applicant b. after the candidate has accepted a job offer c. any time the employer feels that it is appropriate d. after a job offer has been extended
b. after the candidate has accepted a job offer
Which assessment method would be the best choice to identify candidates who are more likely to pose a security risk to the company? a. personality test b. background check c. job simulation d. cognitive ability test
b. background check
Why is it usually best to supplement the ratio, scatter plot, and trend forecasting methods with managerial judgment? a. because judgment forecasting is the most accurate method b. because historical trends and relationships can change c. because top-down approaches need analytical validation d. because firms need to keep their fingers on the pulse of their labor markets
b. because historical trends and relationships can change
When an employer outsources its customer service function to another company it has engaged in _______. a. contingent hiring b. business process outsourcing c. offshoring d. staffing planning
b. business process outsourcing
Don is a high-ranking manager in an advertising firm. He was recently offered a job with higher pay and more lucrative benefits by a rival firm. On coming to know about this, Don's employers decided to make him a(n) ________ matching the offer from their rival firm. a. compensatory package b. counteroffer c. equity bonus d. employment contract
b. counteroffer
Staffing can be considered a cornerstone of human resource management because it________. a. takes the largest part of the human resource budget b. determines the workforce available to the company c. takes the most time of any human resource management function d. is the only function performed by human resources
b. determines the workforce available to the company
If Rock Blocks developed a message or slogan to manage perceptions of what it is like to work there, it has developed a(n) ___________. a. job description b. employer value proposition c. realistic job preview d. recruiter profile
b. employer value proposition
A systematic process of identifying and describing the important aspects of a job and the characteristic a worker needs to perform the job well is a ________. a. legal audit b. job analysis c. bona fide occupational qualification d. job specification
b. job analysis
When Mary hires a candidate because they went to the same university, which of the following has occurred? a. stereotyping b. like-me bias c. prejudice d. hiring manager bias
b. like-me bias
Rejecting a candidate severely at the end of a long hiring process results in ________. a. reneging b. negative spillover effects c. competitive disadvantage d. restrictive covenants
b. negative spillover effects
To maximize an employer's investment in staffing, it should focus on the jobs that are critical to _____________. a. lowering the company's turnover rate b. obtaining its competitive advantage c. reducing payroll costs d. improving diversity in the company
b. obtaining its competitive advantage
Tracy has an interview with a disorganized, unprepared recruiter and concludes that the company does not have a very professional culture. This is an example of ________. a. a realistic job preview b. signaling c. cognitive dissonance d. a person specification
b. signaling
If Sweet Tooth found out that 23% of its applicants were being selected by the search engine to receive phone screens, then Sweet Tooth has looked at its previous _________. a. scatterplot b. sourcing yield c. recruiting process d. staffing yield
b. sourcing yield
RST is a small software firm that operates using the latest technology. As a result, the required employee skill sets change rapidly. The skill sets of employees who have been with the company for several years are found to be inferior to those of new hires, and the company has realized that fresh graduates are often better qualified to handle the projects. The firm's resources are limited, and it needs to spend as little as possible on the staffing function, reserving most of its capital for project-specific investments. Which of the following staffing goals would be most suited to the company's needs? a. Recruiting semi-skilled workers from nontraditional sources and training them. b. Reducing the employee turnover rate. c. Hiring employees every two years on a contract basis. d. Hiring employees whose skills can be developed over the long term.
c hiring employees every two years on a contract basis
Which of the following is not typically used as background information about a job when conducting a job analysis? a. Training information for the job b. Performance reviews for the job c. Competitors' job descriptions for similar jobs d. Entry examinations for the job
c. Competitors' job descriptions for similar jobs
______ predicts how busy an employer will be at a particular time and how many employees it will need as a result. a. Timeline analysis b. Staffing efficiency analysis c. Demand forecasting d. Yield analysis
c. Demand forecasting
If an FBI candidate was not hired because she had previously filed a racial discrimination complaint against her employer, she would probably have the ability to file a retaliation claim under _______. a. The Uniform Guidelines on Employee Selection Procedures b. The Family and Medical Leave Act c. Title VII of the Civil Rights Act d. The Fair Labor Standards Act
c. Title VII of the Civil Rights Act
A BFOQ is a(n) ________. a. requirement for establishing a case of discrimination b. exception to employment-at-will relationship c. characteristic that is essential to the performance of a specific job d. analysis of a firm's competitive advantage
c. characteristic that is essential to the performance of a specific job
Which of the following refers to the training of employees to extend their capabilities and prepare them to assume other jobs and roles in the firm? a. leadership development program b. internal job posting c. employee development d. succession management
c. employee development
Analyzing how a job will look in three years to enable recruiters to hire people who will be able to do the job effectively over time is a ________. a. strategic analysis b. role analysis c. future-oriented job analysis d. competency analysis
c. future-oriented job analysis
When a recruiter is late and unprepared for an interview, the applicant is likely to perceive low___________. a. procedural fairness b. distributive fairness c. interactional fairness d. spillover effects
c. interactional fairness
For which of the following types of candidates will initial recruiter experiences be more important in their ultimately becoming applicants at all? a. active job seekers b. lesser skilled recruits c. passive job seekers d. inexperienced recruits
c. passive job seekers
Which of the following are considered to be an underutilized labor source? a. career fairs b. written job advertisements c. qualified persons with disabilities d. employee referrals
c. qualified persons with disabilities
The best time to pursue workforce diversity is during ________. a. candidate assessment b. making a final choice c. sourcing and recruiting d. developing an Affirmative Action plan
c. sourcing and recruiting
If the real challenge for Rock Blocks isn't just the appeal of the concrete industry but also the fact that the economy is strong and the unemployment rate is low, then ___________is/are also reducing its' recruiters' ability to hire enough quality talent. a. job characteristics b. hiring managers c. the labor market d. coworkers
c. the labor market
Behavioral interview questions are more reliable and substantially better than ________ at predicting job performance. a. structured interview questions b. situational interview questions c. unstructured interview questions d. situational judgment tests
c. unstructured interview questions
If Sweet Tooth decided to hire 1 recruiter for every 20 employees it needed to hire it would be engaging in _________. a. transition analysis b. talent inventory c. workload-driven forecasting d. trend analysis
c. workload-driven forecasting