MHR Quiz 4

As part of a work team in his office, it is Larry's job to make photocopies of relevant materials and hand them out to the team members during meetings. Which of the following task roles is Larry performing in his work team?

Procedural technician --> this position performs routine duties such as handing out materials or rearranging seats

Deliberate plans that outline exactly what the team is to do, such as goal setting and defining roles, are called: ____

Team performance strategies

Which of the following is an organizational function of a group? 1. Build self esteem 2. Coordinate Interdepartmental efforts 3. Fulfill the need for affiliation 4. Provide an opportunity to test perceptions of social reality 5. Reduce anxiety

2. Coordinate interdepartmental efforts

Name the C's (competencies) of effective teams

1. Charters and strategies 2. Composition 3. Capacity

What are the 5 criteria that have to be met for a group to become a team??

1. Leadership becomes a shared activity. 2. Accountability shifts from strictly individual to both individual and collective. 3. The group develops its own purpose or mission. 4. Problem solving becomes a way of life, not a part-time activity. 5. Effectiveness is measured by the group's collective outcomes and products.

Norms only emerge on their own in group situations; they are not consciously formed. True/False

False --> Norms can either emerge on their own, over time, or as a conscious effort

________ groups are assigned by organizations or managers, while ________ groups form when members' purpose of getting together is friendship or a common interest.

Formal and Informal

As part of a work group, Bob's main job is to resolve conflicts between other group members. Whenever there is an argument, he tries to figure out a solution that benefits both parties, or he quickly defuses the tension with some jokes. Which of the following roles is Bob performing within his work group?

Harmonizer --> this is a maintenance role that's specific job is to mediate conflict through reconciliation or humor

A person in the orienter role will do what?

Keep the group heading toward its stated goals

In which stage of the group development process do group members resolve their power struggles so that something can be accomplished?

Norming

Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing?

Norming

Teams are task groups that have matured to the ________ stage.

Performing

Groups routinely outperform individuals, particularly in quantitative tasks. True/False

True

One characteristic of a group is the potential for mutual interaction. True/False

True

One effective use of virtual teams is in brainstorming ideas or solutions to problems. True/False

True

The members of the management faculty in the business school go out at the end of the semester to a local restaurant for dinner and socializing. They are both a formal and informal group. True/False

True --> Formal and informal groups often overlap. Another example is if a team of corporate auditors all go to play tennis after work together

The performing stage is characterized by a climate of open communications. True/False

True --> performing stage is characterized by a climate of open communication, strong cooperation, and lots of helping behavior

Teams that work together over time and distance via electronic media to combine efforts and achieve common goals are called: ______

Virtual teams

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a ________.

self-managed team

A small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable are a(n): ______

Team

1. what is the point of task roles as a whole 2. what is the point of maintenance roles as a whole

1. Task roles enable the work group to define, clarify, and pursue a common purpose (Keep the group on task) 2. maintenance roles foster supportive and constrictive interpersonal relationships (maintain the relationships of the team)

what does a person in the standard setter role do?

Evaluate the quality of group processes

A group that gets together because of a common interest is a formal group. True/False

False --> an INFORMAL groups is one that gets together because of friendship or common interests

In a self-managed team, explain leadership responsibilities.

Leadership responsibilities often shared, and they shift as the demands on the team change and members step up

The two types of roles that are very important to effective group functioning are task and maintenance. True/False

True