Midterm #1 Questions

4) Which of the following best defines organizational behavior?

B) It involves the study of what people do in a company and how it affects the company's output.

15) Which of the following actions best represents Kelly's high job involvement?

B) Kelly actively takes part in team activities and proactively takes up additional job responsibilities.

3) Which of the following is true regarding technical skills?

B) They encompass the ability to apply specialized knowledge.

11) A market researcher who uses his ability to identify a logical sequence to predict demand for a new line of winter clothing is using the ________ dimension of intellectual ability.

B) inductive reasoning

7) With reference to a basic OB model, ________ are determined in advance of the employment relationship and refer to variables such as personality, group structure, and organizational culture that lead to processes.

B) inputs

25) Which of the following statements is true regarding emotional intelligence (EI)?

C) It comprises a person's ability to detect others' and one's own feelings.

21) ________ refers to feelings that tend to be less intense than emotions and that lack a contextual stimulus.

C) Mood

17) Which of the following is true about the correlation between salary and job satisfaction?

C) Pay does not play a critical role in job satisfaction when an individual reaches a level of comfortable living.

16) ________ is the degree to which employees believe the organization values their contribution and cares about their well-being.

C) Perceived organizational support

8) ________ diversity refers to diversity in observable attributes such as race, ethnicity, sex, and age.

C) Surface-level

10) Women being assigned marginal job roles that do not lead to promotion is an example of the ________ form of discrimination.

D) exclusion

5) Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence, all constitute aspects of ________ study.

D) systematic

6) ________ seeks to measure, explain, and sometimes change the behavior of humans and other animals.

E) Psychology

20) Which of the following terms best describes an intense feeling directed at someone or something?

E) emotion

13) Which of the following does cognitive dissonance indicate between two or more attitudes or between behavior and attitudes?

E) incompatibility

9) A difference in ________ would indicate deep-level diversity.

E) values

Which of the following statements is true regarding sources of moods and emotions?

Physical and informal activities increase positive mood.

Which of the following is a biographical characteristic of an employee?

a length of tenure

Which of the following is true with regard to moderating variables in attitude relationships?

a. Attitudes that our memories can easily access are more likely to predict our behavior.

The ________ is the most widely used intelligence test in hiring decisions and takes only twelve minutes to be completed.

a. Wonderlic Cognitive Ability Test

________ may be defined as an individual's current capacity to perform the various tasks in a job.

ability

Which of the following is a generic term that covers a broad range of feelings that people experience?

affect

_______ refers to individual differences in strength with which individuals experience their emotions.

affect intensity

________ refers to a model which suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors.

affective events theory

________ refers to evaluative statements or judgments concerning objects, people, or events.

attitude

________ is a dimension of intellectual ability which involves using logic to assess the implications of an argument.

deductive reasoning

________ diversity refers to diversity with respect to attributes that are less easy to observe initially but that can be inferred after more direct experience.

deep level

High levels of both job involvement and psychological empowerment are positively related to ________.

emotional contagion

________ refers to inconsistencies between the emotions people feel and the emotions they project.

emotional dissonance

Which of the following terms refers to a person's ability to detect and to manage emotional cues and information?

emotional intelligence

Which of the following is a characteristic of emotions?

emotions are reactions to a person or event

An individual's involvement with, satisfaction with, and enthusiasm for the work he/she performs is known as ________.

employee engagement

________, which may occur intentionally or unintentionally, refers to keeping certain people in a work place away from job opportunities, social events, discussions, or informal mentoring.

exclusion

Which of the following is most likely to be related to reduced absences and lower resignation rates?

high job involvement

Which of the following does cognitive dissonance indicate between two or more attitudes or between behavior and attitudes?

incompatibility

Which of the following refers to a kind of discrimination that refers to overt threats or bullying directed at members of specific groups of employees?

intimidation

________ refers to a positive feeling about one's job resulting from an evaluation of its characteristics.

job satisfaction

Emotions such as relaxation, serenity, and calmness comprise the ________ mood dimension.

low positive affect

Which of the following statements is most likely to be true regarding moods?

moods are cognitive in nature

________ may be referred to as the capacity to undertake tasks that demand stamina, dexterity, and strength.

physical abilities

________ refers to the biological heritage people use to identify themselves.

race

Which of the following terms refers to the practice of hiding inner feelings and foregoing emotional expressions in response to display rules?

surface acting

________ diversity refers to diversity in observable attributes such as race, ethnicity, sex, and age.

surface level

Employees are most likely to perceive their organization as supportive when ________.

they have a voice in decisions

Job dissatisfaction is more likely to translate into ________ when employees feel or perceive they have many available alternatives and when employees have high human capital.

turnover

14) Which of the following statements represents a person's job attitude?

A) I enjoy my work because it offers me challenges and helps me hone my networking skills.

12) Which of the following statements is an example of the behavioral component of an attitude?

A) I have decided to apply for the position of a campaigner in the climate department.

19) Which of the following is a generic term that covers a broad range of feelings that people experience?

A) affect

22) Which of the following is one of the six essentially universal emotions agreed on by a majority of researchers?

A) anger

1) Which of the following functions do managers undertake as part of planning functions?

A) defining an organization's goals

23) Emotions such as relaxation, serenity, and calmness comprise the ________ mood dimension.

A) low positive affect

18) Which of the following is a type of response to dissatisfaction that is constructive and passive?

A) loyalty

24) Which of the following is an example of a sedentary activity that does not play a crucial role in increasing positive mood?

A) playing video games at home

2) The role of a(n) ________, according to Mintzberg's classification of managerial roles, is to transmit information to outsiders about an organization's plans, policies, actions, and results and to serve as an expert in the organization's industry.

A) spokesperson

Organizational commitment is defined as ________.

A) the degree to which employees identify with the organization they work for and its goals