MIE 330 Final Study Guide

Which of the following situations is an example of a voluntary turnover?

Fatima, an employee at Flora Inc., is about to resign her job to start her own business

Which of the following situations is an example of involuntary turnover?

Gizela, an employee at Future Tech Inc., is fired because of theft

If employers covered by the _____ do not notify the employees (and their union, if applicable) of layoffs, they may have to offer back pay and fringe benefits and pay penalties as well.

Workers' Adjustment Retraining and Notification Act

Ray, the CEO of Textiles Inc., believes the goals of the company must be divided into smaller departmental and individual goals, and the accomplishment of these smaller goals will result in accomplishment of the bigger goals of the company. In the context of measuring performance results, Ray's belief can be best justified using _____.

management by objectives

A _____ interview allows interviewer's discretion in choosing the questions to be asked and generally includes open ended questions about the candidate's strengths, weaknesses, career goals, and work experience.

nondirective

The process of communicating information about a job vacancy on company bulletin boards, in employee publications, on corporate intranets, and anywhere else an organization communicates with employees is referred to as:

job postings.

When conducting a workplace search, employers can act fairly and minimize the likelihood of a lawsuit by:

justifying that the organization has work rules that provide for searches.

Generally a company checks references:

After the company determines the candidate is a finalist for the job

Employment at Will is:

An approach that implies that employees are free to leave when they want and business can terminate employees when they want. ( no contractual agreement)

Adam Wallace, a neutral party outside of La Mesa Inc., was engaged to help simplify issues between two technical teams of the company. Wallace's solution for the teams was binding on the parties. This is an example of:

Arbitration

Which of the following questions can be answered by performing a person analysis?

Are employees ready for training?

In the context of options for avoiding a labor shortage, identify the similarity between outsourcing and overtime strategies.

Both strategies have high revocability.

International Paper uses a mechanical comprehension test for extrusion machine operators (i.e., the employees that put on a layer of plastic inside the juice box). They tested their existing operators who were performing to standard as an indication of

Concurrent validation of the exam

The First step in instructional design is:

Conducting a needs assessment

Which of the following principles of discipline holds that an organization's discipline should give a clearcut warning and follow up with consistent, objective, and immediate consequences?

Hot-Stove Rule

Which of the following best describes the multiple hurdle model of personnel selection?

It is a process of arriving at a selection decision by eliminating some candidates at each stage of the selection process.

Janet, a production manager, thinks management by objectives is a good way to measure performance results of employees in an organization. However, her colleague, Ferdinand, disagrees with her. Whose argument is correct and why?

Janet is right because results oriented performance measurement is relatively easy to link to the organization's goals.

A set of behaviors with which employees try to avoid the work situation physically, mentally, or emotionally is called:

Job Withdrawal

The HR department at Buckworth Consulting recently developed and employed a certain test in the selection process for managers. After observing a certain trend in the organization, the HR department concluded that the test being used was not a valid selection criterion. Which of the following most likely led to that observation?

Managers who performed well on the tests performed poorly in their roles.

A manufacturing company hit by a slump in demand is experiencing a labor surplus. The company expects the market to improve in six months, and it does not want to lay off any of its employees. Which of the following strategies is an equitable way to handle this issue that results in spreading the burden more fairly?

Reduced work hours

Which of the following types of alternate dispute resolution functions well only to the extent that employees trust management and managers who hear complaints listen and are able to act?

Open-Door Policy

In class we discussed ways to impact a shortage of labor. Which of the following actions will allow companies to address a surge of business activity?

Overtime and Temporary Employees

Which of the following processes seeks to avert misbehavior and to correct, rather than merely punish, misbehavior?

Progressive discipline

Which of the following principles of justice suggests that organizations should engage in a formal discipline process when preparing for problems in which the consequences become more severe if the employee repeats the offense?

Progressive discipline system

To improve the performance feedback process, managers should:

Provide frequent feedback throughout the year and not wait for the annual review

Which of the following is not a step in the performance management process?

Providing consequences for contract errors

Sean is employed as a supervisor at MaxCharge Industries. He gets fired from his job because he refused to discharge harmful chemicals from MaxCharge into a nearby river. Which of the following is the exception to the employment at will doctrine that Sean is likely to choose when he files a wrongful discharge suit?

Public policy

The __________ of an employment test indicates how free from random error it is.

Reliability

Which of the following exemplifies a test with high utility?

Sellatra Corp. uses a test that provides greater economic value than its cost for recruitment

A manager may commit the strictness rating error when:

She only uses the lowest end of the rating scale for all employees.

Donna, a supervisor at Cenate Inc., wants to compare her subordinate John's performance with other employees to assess their effectiveness. Which of the following methods for measuring performance is best suited for this task?

Simple ranking

Recruitment is defined as:

The activities to attract potential employees

Stronx Consulting implements a training program for its employees. The pretest and posttest do not show any significant variation in the competency, skill, or knowledge of the employees. The management concludes that the training program was futile. Which of the following, if true, would weaken the management's conclusion?

The actual impact of the training can only be evaluated by comparing the performance of employees who underwent training and those who did not.

Which of the following is NOT one of the reasons for an organization to appraise performance? Performance appraisals provide:

To avoid rater error

Information such as facts, techniques, and procedures that trainees can recall after the training, skills that trainees can demonstrate in tests, and trainee and supervisor satisfaction with the training program, are all examples of ____, that is, what, if anything, has changed as a result of the training.

Training Outcomes

Which of the following is a permissible question to ask in job applications and interviews?

Will you need any reasonable accommodation for this job position?

During an interview for medical assistants at the Haleview Medical Center, all the candidates were asked to talk about a situation in the past when they had to empathize with an emotionally unstable person and help that person make rational decisions. This is a(n) _____ interview.

behavior description

The _____ performance management method requires managers to rate the frequency with which an employee has exhibited a behavior during a rating period.

behavioral observation scale

Margaret, a production manager at Falcon Inc., needs to measure the performance of 12 of her subordinates. She divides the number of employees into categories like exceptional, above average, average, and below average. She must assign a certain percentage of employees to each category to determine the quality of their performances. In the context of methods for measuring performance, Margaret is using the _____ method.

forced distribution

A test that is valid in other contexts beyond the context in which the selection method was developed is known as a(n)_____ method.

generalizable

When an employee evaluates his or her manager low on all performance criteria due to dissatisfaction with the manager's disposition, the employee has most likely committed a(n) _____.

horns error

Bob, an employee at Machina Corp., is well known among his colleagues because of his temper and impatience. During a heated argument with one of his supervisors, he reacts with hostility. Bob's manager calls him in for a discussion and listens to what he has to say about the incident,while treating him with dignity and respect. This scenario can be best categorized as one that used _____.

interactional justice

According to the Myers Briggs Type Indicator (MBTI) or Jungian Typology Indicator, extroverts gain energy through:

interpersonal relationships, through people.

Level On, a firm that creates games for mobile devices and PCs, has a unique training program for all its new employees. The program lasts for five days and does not involve doing any work. During this period, the trainees are helped to settle in and understand the work culture at Level On. Among other things, the trainees learn about the company, its work culture, various department functions, their own job roles, and the roles of other employees. The form of training method used for new employees at Level On is known as _____.

orientation

Zahra is an employee at Colorz Inc. She loves gossiping about her colleagues during office hours, which causes her to receive a warning by her supervisor. A few days later, the same supervisor fires Gunther, another subordinate, from work for a similar reason. The employees reporting to this supervisor are most likely to conclude the supervisor demonstrates a lack of _____in dealing with employees who gossip at work.

outcome fairness

Steve applies for a job at Texel Inc. because his friend Dan, who is a manager there, prompts him to do so. In this scenario, Steve is a(n) _____.

referral

In most organizations, the first step in the personnel selection process is:

screening the applications to see who meet the basic requirements for the job.

Which of the following is a typical first response in the progressive discipline system?

warning

Keri, at Klemens Inc., plans on finding out how many candidates moved from the initial interview stage to the selection stage in the past month in the company. She needs to compare the _____ to accomplish her task.

yield ratios