milady chapter 30

•20 seconds to sizzle! •How many regular clients do you serve? •How many clients do you serve weekly? •What is your ticket average? •What is your client retention rate? •What percent of revenue is from retailing? •What percent of revenue is from chemical services?

achievement oriented resume

•Send resume and cover letter. •Check salon's Web site. •Follow up with a phone call or e-mail.

arranging an interview

•Confirm prior to interview whether you will be required to perform a service. •If so, make sure model is appropriately dressed and prepared. •Take necessary supplies.

practical service at an interview

•Resume: a written summary of your education and work experience •Informs potential employer of achievements and accomplishments

preparing for employment

•Non-compete agreements •Confidentiality agreements •Cannot interfere with right to work

contracts you may be asked to sign

•Eliminate incorrect options. •Watch for key terms. •Study the stem. •Watch for grammatical clues. •Look at similar or related questions. •In essay questions, address the issue. •In reading tests, read questions first.

deductive reasoning strategies

•Motivation •Integrity •Good technical and communication skills •Strong work ethic •Enthusiasm

desired employment charactersticts

•Organize answer to cue words in question. •Think carefully and outline answer before you begin writing. •Be complete, accurate, relevant, well-organized, clear.

essay strategies

•Keep it simple and on one page. •Print it on good-quality bond paper (neutral shade). •Include name, address, phone, and e-mail. •List recent relevant work experience. •List relevant education and name of school where you graduated. •List your abilities and accomplishments. •Focus on information relevant to job.

general resume guidelines

Being test-wise means

having a complete knowledge of the subject matter and understanding the strategies for taking tests successfully

•How old are you? Describe your medical history. Are you a U.S. citizen? What is your native tongue?

illegal questions for an interview

•Social Security number •Driver's license number •Names, addresses, phone numbers of former employers •Dates of former employment Contact information of nearest relative

interview checklist

•Write thank-you note. •Call (if interviewer suggested you do so).

interview follow up

•Appropriate for position •Fashionable and flattering •Accessories appropriate •Hairstyle professional and current •Makeup/facial hair appropriate •Fragrance subtle Handbag or briefcase (not both)

interview wardrobe

Are you over the age of 18? Are you able to perform this job? Are you authorized to work in the U.S.? In which languages are you fluent?

legal questions for interview

•Read both lists before beginning. •Check off items from the brief response list to eliminate choices.

matching strategies

•Read entire question and all choices carefully. •Look for best choice. •Eliminate incorrect answers. •When two choices are close or similar, one is probably correct. When two choices are identical, both must be wrong.•When two choices are opposite, one is probably correct. •"All of the above" responses are often correct. •Note words like not, except, but. •Guess if you don't know (if there is no penalty). •Answer to one question may be in stem of another.

multiple choice strategies

•Posture and poise •Grooming and personal hygiene •Manners and courtesy Communications skills •Attitude •Personal habits •Self-esteem and self-confidence •Honesty and integrity •Dependability

personal skills assessment

•Diplomas, secondary and postsecondary •Awards and achievements •Achievement-oriented resume •Letters of reference from employers •Summary of continuing education •Statement of professional affiliations •Statement of civic affiliations •Before and after photos of services •Statement of why you have chosen cosmetology as a career •Other relevant information

portfolio preparation

•Practice correct skills often. •Participate in mock exams. •Be familiar with exam bulletin. •Make a list of implements, materials, and supplies needed. •Keep equipment clean and implements sanitary and working. •Observe other practical exams. •Locate exam site prior to exam. •Listen carefully to instructions. •Focus on your own knowledge. •Follow safety and sanitation procedures at all times. •Look the part.

practical exam tips

•What are you looking for in a professional? •Is there a job description I may review? •Is there a salon manual? •How frequently does the salon advertise? •How long do employees typically work here? •Are employees encouraged to grow in skill and responsibility? How? •Does the salon offer continuing education opportunities? •What does your training program involve? •Is there room for advancement? •What are the requirements for promotion? •What benefits are offered? •What outside activities is the salon involved in? •What is the form of compensation? •When will the position be filled? Should I follow up on your hiring decision?

questions to ask your interviewer

•Use Internet for best practices. •Communicate with others. •Milady has wide array of resources, including Beauty and Wellness Career Transitions.

resources to use

•Brainstorm about various types of salons. •Record on board or flip chart. •Discuss each type. •Small independent salons •Independent chain salons •Large national chains •Franchise salons •Basic value-priced salons •Mid-priced full-service salons •High-end "image" salons or day spas Booth rental

salon types

•Resume •Facts and figures •Portfolio

supporting items for interview

•Accept that you won't begin where you want to be. •Start now. Locate salons that serve your preferred clientele. •Obtain a list of salons. •Watch advertisements. •Check industry and social-networking Web sites. •Keep salon's culture in mind.

targeting an establishment

•Analyze skills in each area. •Are skills suitable for any salon type? If not, why not? •What skills should be developed to work in the desired salon type?

technical skills assessment

•Avoid salary references. •Avoid discussing why you left former employment. •Avoid stretching the truth.

the don'ts of writing a resume

•Make it neat and easy to read. •Know your audience. •Keep it short. •Stress accomplishments. •Focus on career goals; highlight relevant performance. •Emphasize transferable skills. •Use action verbs (achieved, strengthened, increased) •Include cover letter. •Note skills with new technologies.

the dos of writing a resume

•What did you like best about your training? •Are you punctual and regular in attendance? (Will school director confirm your answer?) •What skills are your strongest? What skills are your weakest? •Are you a team player? Please explain. •Are you flexible? Please explain. •What are your career goals? •What days/hours are you available to work? •Are there any obstacles to prevent you from keeping your employment commitment? •What assets would you bring to the salon and the position? •What computer skills do you have? •How would you handle a problem client? •How do you feel about retailing? Are you willing to attend our company training program? •Describe ways you provide excellent customer service. •Share an example of consultation questions you might ask a client. •Are you prepared to work for one year before you get your own clients?

these are typical interview questions

•Be on time. •Turn off cell phone and remove ear devices. •Project a warm, friendly attitude. •Walk, sit and stand with good posture. •Be polite and courteous. •Don't sit until asked. Don't smoke or chew gum. •Don't bring your own drink or snacks. •Don't lean on or touch interviewer's desk. •Appear confident. •Speak clearly. •Answer questions honestly. •Never criticize former employers. Acknowledge interview with thanks.

things to do or not do in an interview

•Watch for qualifying words. •To be true, entire statement must be true. •Long statements may be more likely to be true.

true/false strategies

•Call and use your best phone manner. •Explain that you are about to graduate and are researching potential positions. •Ask if the salon is looking for a stylist. •Ask if you can make an appointment to observe during the next few weeks. Confirm appointment

ways to network

•Salon image •Professionalism •Management •Client service •Retail prices •In-salon marketing •Services

what to look for when visiting a salon

how to become testwise

•Plan a realistic study schedule. •Read content carefully. •Keep a well-organized notebook. •Build a detailed vocabulary list. •Take effective notes. •Organize and review handouts. •Review past quizzes and tests. •Listen carefully for test cues.

strategies for test day

•Relax and slow down physically. •Review material lightly. •Arrive early. •Read directions and listen carefully. •Ask if you do not understand. •Skim test before beginning. •Budget time. •Wear a watch to monitor time. •Begin as soon as possible. •Answer easiest questions first. •Mark skipped questions. •Read questions carefully. •Answer as many questions as possible (guess if unsure). •Look over finished test. •Change answers with good reason only. •Check test before turning it in.