MIS

What is the difference between production reports and forecasting reports about production?

Production reports also fully track current levels of production.

Which of the measurable outcomes of the balanced scorecard framework focuses on organizational culture?

learning and growth

Users often find it difficult to implement or even comprehend a new ERP system without significant training because of ERPs' steep

learning curves.

The project management process includes which of the following phases? More than one answer may be correct.

the initiation phase the planning phase the execution phase the closure phase the feedback phase

Which of the following is a key element of an executive information system? More than one answer may be selected.

the ability of an executive to highlight areas of interest provide a visualization of whether the organization is on track to meet its goals notating the differences in compensation packages for key employees

Of the following benefits, which two can managers access through an integrated HRM software module included in an ERP system?

the ability to retrieve and analyze human resources data in a centralized location a function that processes computer-assisted design records in real time

Decision-making management information systems are necessary because

the amount of information available far exceeds any manager's ability to use it.

Michelle runs a shop on Etsy. One month, she spends $2,800 to promote her shop on Etsy and other social media sites. In that month, she gains 50 new customers. What is her customer acquisition cost for that month?

56

Describe the potential benefits of 5G networks to the Internet of Things (IoT). More than one answer may be correct.

5G connectivity has the potential to create truly connected cities. 5G networks may eventually allow for autonomous vehicles to safely interact with each other and their environment. 5G connectivity will greatly improve what businesses and individuals can do with connected devices.

Describe how 5G connectivity will support IoT. More than one answer may be correct.

5G connectivity will allow for faster connection speeds, greater data capacity, and lower latency. 5G connectivity will allow for greater data capacity 5G connectivity will allow for lower latency.

What is the difference between a cloud service and a web service?

A cloud service provides users with increased computing power and data management, whereas a web service provides the software tools needed for devices and systems to communicate with each other.

Which of the following scenarios represents a customer acquisition cost of $100?

A company spends $100,000 on advertising and marketing in one month. They gain 1,000 new customers in that month.

Which of the following are applications of GIS? More than one answer may be correct.

A gas station uses the location of where travelers are when they search for a gas station on their mobile phone map to determine the best spot to put a billboard advertising their location. Three new neighborhoods are under construction in different parts of a large, rural town. A telecommunications company wants to determine the best locations for cell towers to service all three neighborhoods.

In order for a new block to be added to the blockchain, four criteria must be met. Which of the following are examples of the required criteria? More than one answer may be selected.

A hardware company purchases lumber. The digital signature of the vendor and consumer, as well as the transaction amount and date and time of purchase are stored on a block. An importer wants to check on the status of items he ordered from China last month.

Which of the following statements are correct regarding PERT and the critical path method (CPM)? More than one answer may be selected.

Activity relationships are displayed in the PERT network chart. PERT charts are complex and difficult for many stakeholders to visualize. The critical path method is static and unchanging once it is set up. The critical path is only updated once an activity is completed.

Of the companies listed below, which three are the most influential global e-commerce organization(s) in 2019, according to a graphic provided by Statista?

Amazon Alibaba JD.com

Which of the following are considered major cloud service providers? More than one answer may be correct.

Amazon Web Services (AWS) offers a broad set of global cloud-based products. Google Cloud offers a suite of modular cloud computing services. Kamatera Performance Cloud offers a range of flexible cloud infrastructure services.

Why might an organization choose to host a new business management system on its premises? More than one answer may be correct.

Any changes deemed necessary can be implemented extremely quickly. It can be configured to meet the unique needs of the organization. It will have lower implementation costs than a custom, cloud-based solution. It will be easier to maintain and update than a software as a service (SaaS) system.

What business management system seeks to streamline an organization's activities to prevent backlogs and inefficiencies?

Business Process Management (BPM)

Of the following software packages integrated into an enterprise resource planning system, which one is used by engineers in the design process?

CAD software

Which statement accurately describes the global reach of e-commerce? More than one answer may be correct.

E-commerce allows organizations to reach consumers across the globe. Using e-commerce, organizations can reach the largest number of potential and existing customers, thus increasing their global influence. E-commerce technology creates a global marketplace across cultural and national boundaries far more effectively than traditional commerce options.

Creating efficiencies by ensuring that nearly all aspects of the firm's operations coordinate with each other is why many corporations integrate a SCM system with their

ERP system.

Why does enterprise resource planning (ERP) systems software include all of the software used to manage different departments within a corporation? Multiple Choice

Enterprise resource planning software centralizes the key business applications of a corporation.

During a project, it is determined that some of the necessary equipment will arrive 1 week later than anticipated. In order to keep the project moving, the project manager decides to begin the second step of the project before the first step is completed. During what phase of the project management process would this occur in?

Execution Phase

Corporate-level managers/executives are responsible for making decisions that impact profitability and the short-term and long-term success of an organization. To get the information they need, managers rely on output provided from

Executive Support Systems (ESS).

Why might a human resources manager want to use recruiting and hiring management software? More than one answer may be correct.

Extensive governmental oversight regarding the hiring of employees makes using an updated recruiting and hiring management essential. HR managers often need sophisticated software to assist them in making accurate estimates of recruiting, hiring, and training requirements. Without the use of big data, it would be very difficult for HR managers to decide which social media platforms their employees should be using. Many states require significant documentation of substandard performance prior to any employee demotion or dismissal.

Which type of chart commonly used by project managers is a horizontal bar chart that shows project activities on the y-axis and time on the x-axis?

Gantt chart

What are two advantages to using a Gantt chart instead of a simple flowchart?

Gantt charts display the concurrent nature of certain activities. Gantt charts more prominently display decision points.

ERP software integrates several software packages into a single platform. Which of the following software packages stores employee compensation and performance information?

HRM software

From the following list, select all the key aspects of today's e-commerce landscape that organizations should consider when conducting business in this environment.

Internet of Things (IoT) integrated shopping experiences m-commerce

Which of the following applications or services will Web 3.0 be built to support? More than one answer may be correct.

IoT SaaS ubiquitous computing the Internet

Which statements about the analytical hierarchy process (AHP) model are true? Select all the correct answer options.

It allows for many variables or conditions to be considered and prioritized, resulting in the selection of the best alternatives or projects. It analyzes intricate situations and scenarios by deconstructing the problem into a visible hierarchy that can be analyzed through comparison. It was first developed by Brian Sylvester and is a multi-criteria programming model.

To construct relatively simple Gantt charts, which program can be used? More than one answer option may be correct.

Microsoft Excel Apple Numbers Microsoft Word Apple Pages

List examples of software as a service (SaaS). More than one answer may be correct.

Microsoft Office 365,Google apps, Smartsheet

Which of the following is a major data analytics software platform? More than one answer may be selected.

Oracle Analytics Cloud Tableau by Salesforce Atlanssian Jira Amazon Web Services

Arguably the most powerful business intelligence (DSS) software available is Business Objects, offered by Germany-based

SAP

Which statement describes an advantage of using a software as a service (SaaS) solution for a business management system? More than one answer may be correct.

SaaS systems are updated by a third party that ensures compliance with the latest regulations. A SaaS solution minimizes the initial startup costs of a business management system. SaaS packages are quickly and easily adaptable to meet the needs of every organization.

Who are well-known manufacturers of customer relationship management software? More than one answer may be correct

Salesforce HubSpot Freshsales

Cloud-based ERP systems are a form of

Software as a Service (SaaS).

Which business software company develops software known to integrate well with existing apps, competes in the same environment as PayPal, and had both Elon Musk and Peter Thiel as early investors?

Stripe

Which business intelligence software is owned by Salesforce?

Tableau

How can picturing a long series of "if-then" statements best explain how the model of a decision support system works?

The DSS model adapts its processes based on the success of every prior decision.

How do Internet-connected, point-of-sale (POS) terminals save time for retailers and other businesses? More than one answer may be correct.

The availability of credit or funds is electronically verified. The transaction information is automatically recorded. The customer's identity is electronically checked against past records. The receipt information is electronically mailed to the customer.

From the following list, select the advantages of choosing a cloud-based, custom business management system—such as a platform as a service (PaaS) or an infrastructure as a service (IaaS) system—over an on-premises option.

The system is more secure from hackers. The storage size can be quickly scaled as needed. The need for a large IT staff is reduced. There is greater control over the system's costs. There is greater control over the speed of implementing changes.

From the following list, select all the statements that correctly characterize or define e-commerce ubiquity.

The term refers to the degree an organization has gained access to consumers, thus increasing the likelihood of product or service adoption. It is the ability of an organization to create a strong presence among consumers in many places, with minimal time constraints, to sell the products and services they offer. It gives customers the ability to purchase products and services regardless of time or location.

Which of the following is an example of how the project communications piece of project management software could be used when integrated with enterprise resource planning software? More than one answer may be correct.

The visual project completion map is automatically updated as phases are completed. The client is able to access information about all phases of the project in one place, reducing the need for individual status reports. A team lead is able to reassign a phase of the project when the project becomes too much work for the originally assigned staff.

What can occur for project activities on a critical path that include slack time? More than one answer may be selected.

They can be allocated fewer resources. They can be completed after the project end date. They can be deemed a lower priority. They need to be completed before other activities on the critical path.

What is the basic formula for estimating risk exposure?

multiply risk probability by risk impact

Using an inventory management system that integrates easily with an existing system is important for which of the following reasons? More than one answer may be correct.

Using a system that employees are familiar with will probably reduce training time. Employees' familiarity with a system should help reduce stress. Using a system that integrates easily with the existing system will require less storage space. Using a system that integrates easily with the existing system will require less storage space.

Which of the following would be a good question to ask to determine why a warehouse was not able to maintain an appropriate amount of inventory? More than one answer may be selected.

Why are inventory levels lower than desired? Why are orders higher than anticipated? Why are employees not completing mandatory HR training?

Which of the following is one of the primary components that enable networks and individual devices to connect to the Internet?

a "backbone" of connected hardware and a suite of Internet protocol software

Which of the following would be considered a benefit when trying to determine which e-commerce platform to use if the committee had decided not to use cost as one of their selection criteria? More than one answer may be selected.

a platform that provides 24/7 support a platform that is easy to scale up or down as business needs change a platform that is the least expensive of the ones that they are reviewing

Customer acquisition costs associated with e-commerce activities include all of the sales and marketing costs associated with reaching and engaging potential customers and encouraging these customers to make an initial purchase. Which of the following are considered advertising and marketing expenses? More than one answer may be selected.

a promoted tweet that will run on Twitter for seven days a jingle that will run on the morning show of a local radio station the analysis that shows which social media platform generated the most new revenue during a campaign

Which type of system is defined as one that helps make the sales process itself more efficient?

a transaction processing system

What type of software can be integrated with ERP software to record ledger journaling and billing in the same platform as other, related data?

accounting

List characteristics of information quality that ensure the information being used to make informed business decisions is of a high quality. More than one answer may be correct.

accuracy relevance timeliness cost

Which of the following are features of virtual private networks (VPNS)? More than one answer may be selected.

allows for encrypted communications between computers allows remote workers to connect to the company network when working from home allows companies to utilize hardware and software without making capital investments

Managers have the greatest degree of control over a new business management system that is implemented as

an on-premises solution.

Which type of business management system would best enable executives to quickly adapt to dynamic business environments by implementing their own changes?

an on-premises system

Online marketplaces where one consumer sells to another consumer are called

consumer-to-consumer (C2C).

From the following list, select the S.M.A.R.T. criteria that all projects should meet, in addition to having a specific objective (S) and being measurable (M).

being attainable (A) being realistic (R) being time-based (T) being active (A) being trendsetting (T)

When deciding on a solution, what criteria should a manager use when evaluating different choices? More than one answer may be selected.

benefits cost speed

A manufacturer's latest smartphone has become extremely popular. How can the manufacturer use its ERP system to ensure that its retailers are able to keep the phone in stock? More than one answer may be correct.

by obtaining CRM data about customer demand by analyzing BI data about its supply chain

Which of the following would the project completion time be based on?

creating the software which all components of the project depend upon to run smoothly

From the following list, select the payment methods that small retailers can now process quickly using business applications technology.

credit cards debit cards mobile payments (Apple Pay, Google Wallet, etc.)

Which part of Business Intelligence (BI) software platforms displays an overview of the data that is presented?

dashboard presentation

Most HRM modules provide a structured dashboard that managers can access for information. Which of the following information types are included? More than one answer may be correct.

employee absences or leaves employee compensation employee performance review status

Smaller firms may rely on software packages such Kronos Workforce Ready, BambooHR, PerformancePro for services related to

employee evaluation.

A manager is using the organization's ERP software to generate a report that links its human resources data to its overall financial performance. What is one type of HR data that the ERP accounting module could factor into this report?

employees' payroll and benefits

Decision support system (business intelligence systems) applications, that expressly meet the needs of executives of larger companies or corporations are referred to as executive support systems (ESS) or

executive information systems (EIS).

Behavioral scientists have created models that identify how managers work today. Based on their observations, researchers offer a set of five management attributes. Which of the following conditions apply to management at the present time? More than one answer may be correct.

fast-paced work fragmented activities currency of information low technology knowledge

Which EIS category would be responsible for tracking travel expenses incurred by regional sales representatives?

financial management

On which of the following business sectors has m-commerce had notably large impacts?

financial services health care retail sales real estate sales

Project management software systems can be used to map out a project in different ways according to its complexity. Which of the following statements lists software results according to low-to-high project complexity?

flow chart, Gantt chart, PERT chart

What presentation tool can serve as a building block to more sophisticated program management tools?

flowchart

By allowing viewers to see the project's progress, project managers can reduce the anxiety caused by apparent inaction. For this reason, PMs often provide simple

flowcharts.

In blockchain, transaction data is stored in blocks. Each block in the blockchain contains ________, which helps create secure transactions. More than one answer may be selected.

hash unique identifier script

Describe difficulties in implementing an ERP system. More than one answer may be correct.

high costs steep learning curve maintenance costs

What type of decision-making software can identify issues and find and implement solutions at transactional speed?

high-velocity

What is the third step when applying multiple-criteria decision analysis (MCDA)?

identify and select objectives and criteria

From the following list, select the additional benefits of integrating ERP systems with financial management systems to provide centralized access and management of financial data.

improved visibility structured compliance architecture

What is the overarching goal of organizations choosing to adopt an enterprise resource planning (ERP) system?

increase operational efficiency

According to Mintzberg, managers take part in what organizational role when they disseminate information and strategic objectives to their subordinates?

informational

An educational startup has already written its proprietary "Homework Helper" code, using AI to help high school students with homework. While their data storage needs are currently small, they expect their needs to grow exponentially as they increase their user base. Which of the following could help them with this?

infrastructure as a service (IaaS)

Select the phases of a project typically managed by a project planner. More than one answer may be correct.

initiation planning execution closure

The essential function of resource leveling is to

keep the project moving toward completion by reassigning resources.

E-commerce transactions that are executed using wireless mobile devices are known as

m-commerce.

Roughly one of every three re-commerce customers today belong to which market segment or category of consumers? More than one answer may be correct.

millennials Gen Z Gen X baby boomers

It is especially important for startup companies to create and follow a well-designed e-commerce strategy. Which of the following is the last phase in a well-designed strategy?

mobile platform planning and implementation

The methodology for making decisions in a decision support system (DSS) is known as its

model.

According to the National Institute of Standards and Technology (NIST), which of the following are recommendations of cloud computing? More than one answer may be correct.

on-demand self service broad network access resource pooling

Quantifiable values that validate how effectively an organization is accomplishing significant business objectives are called key

performance indicators (KPIs).

E-commerce ________ includes creating marketing messages that contain the individual's name, appeal to his/her interests, and take their purchase behavior into account.

personalization

Describe project requirements that should be addressed during the initiation phase (the first stage) of the project management process. More than one answer may be correct.

projected timeline for deliverables is developed stakeholders in the project are identified statement of work or other working agreement is created key players review the Gantt chart

In what ways do Enterprise Resource Planning (ERP) systems help organizations improve operational efficiency? More than one answer may be correct.

provide a centralized database provide access to data offer customization

Why do project managers use flowcharts? More than one answer may be correct.

provide visualization highlight key decision points alert stakeholders to key points and milestones more easily transmitted to stakeholders than other tools

While using her phone's GPS to drive to her vacation destination, Siena needs to find a gas station. She enters into her phone's GPS that she is looking for a gas station that is no more than five miles away from the route she is currently on. What is this an example of?

proximity location

Select two technologies that have advanced the efficiency of inventory management systems.

radio frequency identification (RFID) universal product codes (UPC) magnetic resonance imaging (MRI) reduced vertical separation minima (RVSM)

In the initiation phase of project management, the client and project manager determine if the project is SMART. What does the R in SMART refer to?

realistic

Providing managers with increased visibility of the entire logistics process so that they can improve the efficiency of the entire system is the primary function of any

supply chain management system.

Common issues that e-commerce businesses face include

threats to customer data. unstable customer loyalty. limited geographic coverage.

Recall learning and growth outcomes that are commonly measured and used in the balanced scorecard framework. More than one answer may be correct.

training employee retention compensation customer satisfaction

What is the second criteria necessary for adding a block to the blockchain?

transaction verification

List characteristics of information quality that ensure the information being used to make informed business decisions is of a high quality. More than one answer may be correct.

validity completeness

To remain relevant in today's e-commerce landscape, many businesses use progressive ________ applications to undertake m-commerce.

web