MIS 300 Quiz Questions

American e-commerce accounted for ________% of retail sale last year. (Answer with one decimal place)

10.4

Last year, Walmart invested ________ billion dollars on information technology. (Answer with one decimal place)

10.5

Last year, ______ % of those who bought household products at Walmart also did so at Amazon.

12

According to Gartner Group, _____% of large US firms may have adopted the Balanced Scorecard

50

According to the article, LinkedIn are least like to cater to the following people: A. Top-level executives seeking a new job top-level job B. Colleague graduates who are seeking a new job C. People who are employed and are actively seeking a new job D. People who are unemployed and are seeking a new job E. People who are employed and are not actively seeking a new job

A

Amazon is not earning high profits because A. it has been focusing on growing beyond online retailing B. it has been in a price war with other online retailers C. it is dwarfed by Google and Apple D. its commitment to speedy delivery and excellent customer care has proven too costly E. its business model was new and untested and needed adjustments

A

Business process modeling notation (BPMN)... A. is an international standard for creating business process diagrams B. can use any graphical symbols that a user likes, such as those in his or her computer's font set C. depicts the physical layout of an information system D. depicts the logical layout of an information network E. is only a manual graphical technique; it cannot be implemented on a computer

A

Customers at Walmart outnumber the voters in America's presidential election of 2012 almost A. Two to one B. Two to three C. Three to one D. Three to five E. Three to four

A

In terms of business model, Amazon A. feature and quality, and relatively affordable prices B. focuses on quality and not price, because one cannot do both C. differentiation through customer satisfaction D. is being a niche player E. is first and foremost a low-cost provider

A

In terms of retail space per person, America is ranked A. 1st in the world B. 2nd in the world C. 3rd in the world D. 5th in the world E. 10th in the world

A

In the future, Walmart will A. focus on both online as well as "brick and mortar" B. focus on competing with other smaller dollar saver stores C. focus on online sales D. separate "brick and mortar" Walmart and Walmart.com to allow internal competition E. focus on competing with other "brick and mortar" stores

A

Shipping packages at Walmart.com is thought to cost roughly A. 100% MORE than Amazon.com B. 25% MORE than Amazon.com C. 50% MORE than Amazon.com D. 200% MORE than Amazon.com E. 300% MORE than Amazon.com

A

This year, Walmart will roughly open A. slightly more mid-sized stores than supercenters B. as many mid-sized stores as supercenters C. slightly more supercenters than mid-sized stores D. as twice as many mid-sized stores as supercenters E. as twice as many supercenters as mid-sized stores

A

What does the acronym "MIS" stand for? A. Management information systems B. Modern intelligence systems C. Military intelligence systems D. Microcomputers incorporated into systems E. Multipurpose infrastructure systems

A

Which of the following statements regarding information technology (IT) and information systems (IS) is FALSE? A. IS drives the development of a new IT. B. IT drives the development of a new IS. C. Any new IS will involve training tasks and costs. D. IT pertains to hardware, software, and data components, whereas an IS is an assembly of hardware, software, data, procedures, and people that produces information. E. You can buy IT but not IS.

A

Which one of the following statements correctly reflects the article? A. 90% of Americans shop at Walmart once or more during a year. B. 90% of Walmart¿s shoppers are Americans on a tight budget. C. 90% of those who shops at Walmart are Americans. D. 90% of those who shop at Walmart shop at one of its Supercenters. E. 90% of Americans prefer Walmart to Target and dollar stores.

A

Increasing minimum wages at Walmart is part of what strategic initiative (check all that apply)? A. Boost productivity B. Make stores more pleasant thereby appealing to more affluent customers. C. Close down "Walmart Express" stores D. Give workers more freedom to innovate E. Continue to cut prices

A B

Some of Walmart's efficiency initiatives mentioned in this article includes (check all that apply): A. Encourage developing concentrated versions of detergent B. Switching from curved noodles to straight ones C. Finding the best number of different-sized boxes to use for e-commerce shipping D. Giving bakers new scrapers for icing, to get more out from the tub E. Analyzing shelf placement for optimal placement of products

A B C D

What were the key areas that was managed by successful businesses? Select all that apply. A. Customer B. Knowledge and growth C. Finance D. Internal processes E. Sales and marketing

A B C D

The moral of the balanced scorecard sports metaphor is (select all that apply)? A. Financial measures alone can give an inaccurate impression of true performance B. To be successful in the long run, organizations have to build capacity, win games, and please fans and make money all at the same time C. You can have short term financially success although your long-term strategy don't make sense D. Organizations should try to emulate the planning, discipline, and team spirit of sports team E. Even terrible teams can make money for a short while

A B C E

What are some of the mentioned benefits of the Balanced Scorecard? A. It creates a roadmap for how an organization should execute its strategies B. Provides "marching orders" for the organization on a daily basis. C. Is needed to communicate value to shareholders D. Helps planners identify what should be done and measured. E. Defines clear responsibilities for everyone in the organization

A B D

The key questions for each of the perspectives/areas concerns... (select all that apply)? A. Targets B. Objectives C. Performance D. Measures E. Initiatives

A B D E

Strategy maps... (select all that apply) A. Highlight the connection among strategic objectives depicted as a cause-and-effect chain B. Functions as a contract for the top management team C. Illustrates how value is created for the organization D. Is often arranged hieratically according to the four main key areas to be managed E. Are updated at regular intervals

A C D

According to the graph, what outlet has the shoppers with the highest average household income? A. Walmart B. Amazon Prime C. Walmart.com Subscription D. Amazon E. Walmart.com

B

Amazon is launching Fire Phone because A. it want to capture more of the mobile phone market B. it want to create a hub for its product and services C. it is not making much money on its traditional online retail sale D. of competitive threats from foreign online retailers E. people prefer a smaller device than the previous Kindle Fire

B

Consider a case where your organization wants to develop a Facebook page. Which of the following statements descending this case would be correct? A. Facebook would provide only the IT but none of the IS itself. B. Facebook will provide the hardware and programs, the database structures, and the standard procedures for your company's Facebook page. C. Facebook will be responsible for training your employees and managing their use of your company's Facebook page. D. Facebook provides the entire information system to your firm. E. Facebook would provide the data to fill your portion of the Facebook database as well as the entire set of procedures for keeping your firm's data current.

B

The photo from the Sierra Nevada Brewing company shows A. Its vision and mission statement B. Its dashboard highlighting selected KPIs C. Its business control system D. Its strategy map E. Its Balance Scorecard framework

B

The purpose with Balanced Scorecards is to find a balance between A. People and processes B. Financial and non-financial measures C. Growth and focus D. Income and spending E. Vision and strategy

B

To continue to prosper, Walmart must A. make improvement to its value chain in order to drive down prices further B. shift strategy both for its physical stores as well as its online business C. do nothing, continue as before D. focus 100% on its online business, Walmart.com E. grow through expansion abroad

B

To have an informed and effective discussion in evaluating the 3D printing opportunity, the managers should... A. craft a methodology to ensure that the 3D printing opportunity fits current business processes and will not cause any changes in those processes B. create an abstraction or model of the organization's current processes C. concentrate on business processes and procedures but do not worry about any issues related to information systems D. ignore present business processes and instead start from scratch to develop new processes that support 3D printing E. make generalized statements about processes and systems

B

To those in the MIS field, Porter's requirements for an organization to be effective means that all information systems in the organization must A. be procured from a single vendor B. facilitate the organization's competitive strategy C. be protected behind the company's firewall D. network together via the Internet's TCP/IP protocols E. differentiate the organization from its competitors

B

What is a departmental information silo? A. Departmental silos refer to the way data is stored in systems that manage farming operations. B. A departmental silo is the condition that exists when data are isolated in separated information systems used by different departments. C. The data managed by individual users within a given department are said to be in silos. D. By analogy with ICBM missile silos, a departmental silo is where data and information are secretly managed because it can be used in budget battles with other departments. E. Departmental information silos are the building blocks of an enterprise information system.

B

Which is NOT one of the (potential) growth strategies of Amazon mentioned in the article A. expand abroad B. sell its products in stores, like for example Dell C. produce own digital content D. expand on the mobile shopping platform E. potentially sell more grocery-related products

B

Which of the following is NOT an example of an information system? A. Your smart phone B. The hard drive inside your desktop computer C. Your desktop computer D. Your laptop computer E. An airline reservation system

B

Which of the following is NOT one of the factors that Porter cites that must be consistent with an organization's strategy if that organization is to be effective? A. The organization's activities B. The organization's information systems C. The organization's goals D. The organization's objectives E. The organization's culture

B

Which of the following is NOT one of the four phases of the customer life cycle that are supported by CRM systems? A. Loss/churn B. Social media advertising C. Marketing D. Customer acquisition E. Relationship management

B

Which of the following should be the final stage in a typical planning process used by many organizations to develop plans for their information systems? A. Value chains B. Information systems C. Competitive strategy D. Industry structure E. Business processes

B

Which of the following statements about Enterprise Resource Planning (ERP) systems is NOT correct? A. ERP originated in manufacturing. B. ERP systems apply only to manufacturing companies; they cannot be used for service industry companies. C. ERP is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform. D. SAP is the worldwide leader of ERP vendors. E. ERP includes the functions of CRM, but also incorporates accounting, manufacturing, inventory, and human resources applications.

B

Which of the following statements about process quality is true? A. An efficient business process is one that enables the organization to accomplish its strategy. B. An effective business process is one that enables the organization to accomplish its strategy. C. The effectiveness of a business process expresses the ratio of its benefits to its costs. D. Process quality is defined as the ratio of effectiveness to efficiency. E. Overall process quality does not depend solely on effectiveness and efficiency of the business process.

B

Which of the following statements about the swimlane format is correct? A. Swimlane formats are sued in entertainment businesses because they incorporate actors and roles. B. Swimlane format is a graphical arrangement in which all of the activities for a given role are shown in a single vertical lane. C. Swimlane format shows which processes are working well ("above water") and which processes are failing ("below water"). D. Swimlane formatting is a type of font set used in BPMN. E. Swimlane formats are used to draw network diagrams.

B

Which of the following statements regarding GearUp's analysis of competitive forces is correct? A. Because customers are very loyal, the threat of rivals is low. B. The threat of new entrants is medium due to their existing vendor knowledge. C. The threat of substitutes is weak because they focus more on features than price. D. The bargaining power of GearUp¿s vendors is strong since they can sell their products elsewhere. E. Because their products are generic, the threat from other sporting goods companies are high.

B

Which of these activities are NOT a common activity among LinkedIn members? A. Read recommended articles B. Provide frequent status updates to friends and colleagues C. Send and accept requests for connecting with other people D. "Follow" companies they not work for E. Endorse other people's skills

B

Some of the KPI development steps mentioned was (select all that apply) A. Define at least four measures for each key area B. Define composite indicators as needed C. Define and document selected performance measures D. Set targets and thresholds E. Describe the intended result(s)

B C D E

To compete directly with Amazon, some of the initiatives Walmart is testing out includes (select all that apply): A. A customer reward program B. An annual fee for free delivery C. Pickup lanes for groceries ordered online D. A sister-site for more affluent customers E. Drastically increasing its selection of products online

B C E

The following is true about leading performance measures (select all that apply) A. Often preferred because they are accurate B. Can be harder to identify and measure C. Reflect of past performance D. Usually stated in financial terms E. The only indicator that can be directly influenced

B E

Amazon main competitors are A. mostly other sellers through its "Marketplace" B. other low-cost retailers C. mix of online, store channel, and hybrid (both online and store) D. mostly store channel retailers E. mostly other online retailers

C

Amazon offers about A. five times as many items as Wal-Mart B. hundred times as many items as Wal-Mart C. thirty times as many items as Wal-Mart D. fifty times as many items as Wal-Mart E. twenty times as many items as Wal-Mart

C

Amazon¿s flywheel represents A. the transformation through technology B. the diversity of types of products it offers C. its integration of products and services around online shopping D. its international expansion strategy E. the diversity of customers it caters too

C

As of February 1st, what would trained-up workers at Walmart earn at minimum? A. 8$ per hour B. 9$ per hour C. 10$ per hour D. 11$ per hour E. No fixed minimum is set

C

Information is data that has been processed by any combination of the following operations EXCEPT... A. averaging B. grouping C. truncation D. comparing E. summing

C

The largest competitive threats Walmart is facing stem A. retailer that both have an online as well as physical store presence B. mostly from other online retailers C. from a combination of online as well as physical store retailers D. mostly from its own e-commerce site, Walmart.com E. mostly from other "brick and mortar" stores

C

Which of the following incorrectly describes the generic value chain? A. It includes five primary activities. B. It is a network of value-creating activities. C. It is applicable only to manufacturing. D. It consists of both primary activities and support activities. E. It includes four support activities.

C

Which of the following is NOT a marketable skill as defined by former Secretary of Labor Robert Reich? A. Abstract reasoning B. Ability to experiment C. Information technologies D. Systems thinking E. Collaboration

C

Which of the following is NOT one of the four types of information systems that vary according to the scope of the organizational unit? A. Personal B. Inter-enterprise C. Trans-Internet D. Enterprise E. Workgroup

C

Which one of the following types of information systems, based on the scope of the organizational unit, is used to facilitate the activities of a group of people? A. Inter-personal B. Trans-Internet C. Workgroup D. Enterprise E. Groupware

C

How has the rise in wages directly impacted Walmart's earnings, stock price, and general outlook (check all that apply)? A. Walmart's expenses to welfare payments will increase B. Walmart can expect lawsuits from long-serving staff C. 154 stores in America is announced to close D. Profits are expected to fall by 6%-12% E. In October. its share price fell 10% in one day

C D E

As an employee in a business organization, which of the following responsibilities would characterize your role in IS security? A. You would be responsible for writing the software to implement a firewall to protect the company's internal network. B. Unless you are working in the company IS department, you would have no responsibilities related to IS security. C. You would periodically be tasked to manage the corporate IS server. D. You would be responsible for ensuring that the passwords you create are strong. E. If you receive a phone call from someone claiming to work in the IS department, you must provide your password to that individual upon request because he or she might need to confirm it in the company's database.

D

Consider two companies that have the same set of value chain activities. Which of the following statements regarding business processes and information systems in these two companies is correct? A. The two companies will operate identical information systems. B. Two companies in the same industry can never have the same set of value chain activities. C. The two companies are so similar that they will in fact merge into one new enterprise, and then all activities, processes, and information systems will become standardized. D. Each company will implement these value chain activities using business processes that are consistent with its respective competitive strategy. E. Because differentiation is one of Porter's competitive strategies, the companies will realize that they cannot both use the same value chain activities, so they will both change their activities.

D

Information silos A. can occur only at the level of personal information systems B. can occur only within departmental information systems C. can occur only within workgroup information systems D. can occur across a set of enterprise systems E. can occur only at the enterprise level

D

Over the past three years, LinkedIn's membership has A. Increased about 150% B. Doubled C. Increased about 250% D. Tripled E. Increased about 350%

D

Porter's model of business activities includes linkages, which are interactions across value activities. Which of the following is NOT an example of linkage across value activities? A. A manufacturing system that uses sales forecasts to plan production B. Manufacturing systems that use linkages to reduce inventory costs C. A sales representative in a manufacturing company using information about supply chain disruptions affecting inbound logistics to accurately specify a delivery time frame in a customer's contract D. The addition of new potential customers to a manufacturing company's database in the sales and marketing function E. A manufacturing system that uses the production plan to determine raw material needs and then uses the material needs to schedule purchases

D

The members of LinkedIn can be categorized as: A. 60% active job seekers, 25% passive job seekers, 15% non-job seekers B. 60% active job seekers, 25% non-job seekers, 15% passive job seekers C. 60% passive job seekers, 25% non-job seekers, 15% active job seekers D. 60% passive job seekers, 25% active job seekers, 15% non-job seekers E. 60% non-job seekers, 25% passive job seekers, 15% active job seekers F. 60% non-job seekers, 25% active job seekers, 15% passive job seekers

D

When data are said to be timely, that means that A. the data were obtained within the pervious hour B. the gathered data were immediately processed C. the data were obtained within the previous day D. the data are available in time for their intended use E. given the speed of modem computers, the data were obtained within the past few nanoseconds

D

Which if the following was NOT mentioned in the article as a secondary benefit or broader impact of LinkedIn? A. Can help a company decide where to locate based on labor force availability B. Increase the efficiency of the labor market by effectively matching vacant position to job seekers C. Help companies scan their own organization of talent D. Guide governments in formulating new labor laws E. Undergraduates can anticipate their career trajectory by following their predecessors

D

Which of the following incorrectly associates examples of departmental information system applications with the departmental system they apply to? A. General ledger and treasury management are used in the accounting department. B. Lead generation and sales forecasting are used in the sales and marketing department. C. Order management and finished-goods inventory management are used in the operations department. D. Order entry and budgeting are used in the manufacturing department. E. Recruiting and compensation are used in the human resources department.

D

Which of the following statements is correct? A. I can send you the data and the information. B. If you have a broadband connection to the Internet, I can send you the information that you requested. C. I can send you the information. D. I can send you the data. E. I will email the information and knowledge to you.

D

With regard to business processes, information systems can... A. decrease process effectiveness and decrease process efficiency B. decrease process effectiveness and increase process efficiency C. increase process effectiveness and decrease process efficiency D. increase process effectiveness and increase process efficiency E. IS has no influence on either dimension

D

Amazon makes revenue from the areas: A. Online retailing, tablets, retail consulting, cloud-computing services, marketplace provider B. Online retailing, marketplace provider, cloud computing services, tablets, internet service provider C. Online retailing, tablets, digital content provider, advertising, cloud-computing services D. Online retailing, digital content provider, cloud-computing services, educational services, tablets E. Online retailing, cloud computing-services, tablets, digital content provider, marketplace provider

E

In US and Canada, Amazon can do deliver the same day to about A. roughly five percent of potential customers B. roughly ten percent of potential customers C. more than half of potential customers D. roughly half of potential customers E. roughly a quarter of potential customers

E

Introduction to MIS is the most important class in today's Business School programs because ___ A. Everything in business can be outsourced except IT, so "Introduction to MIS" is the most important course. B. jobs in IT are decreasing so it is best to study MIS and get in on this field now before it is no longer attractive and marketable C. IT is the most important discipline for business professionals today, so specializing in it in college is the key to a successful career in business D. Gordon Moore, co-founder of Intel Corporation, said so, in what has become known as Moore's Law the cost of data communications, storage, and computer processing are all getting more and more expensive every year, so a business professional needs to thoroughly understand MIS E. studying MIS will give you the background you need to assess, evaluate, and apply emerging information systems technology to business

E

LinkedIn main source of revenue comes from: A. Monthly membership subscription B. Advertising C. Premium services to job seekers D. Professional headhunting companies E. Companies seeking employees

E

The following were listed as benefits to companies, except: A. To recruit people with uncommon/special skills B. Search a larger application pool C. Decide where to open new offices D. How they measure up against other companies also hiring E. Get rid of all hiring agencies

E

What must a company do if a value chain's margin is negative? A. Nothing, negative margins indicate an efficiently performing value chain. B. By speeding up inbound logistics and slowing down outbound logistics, the company can make this margin positive. C. Nothing, a value chain describes logistics and the Chief Financial Officer will be responsible for producing positive margins. D. The company must immediately re-engineer all of its business processes and modernize all of its information systems or it will soon be bankrupt. E. Either the value must be increased, or the costs of the value chain need to be reduced.

E

Which of the following is NOT a factor to consider in analyzing industry structure as part of an organization's information systems planning process? A. Threat of substitutions B. Bargaining power of customers C. Bargaining power of suppliers D. Threat of new entrants E. Lowest cost IT vendors

E

Which of the following is a correct statement regarding competitive forces in Porter's model? A. If customers are loyal to the company or brand, then the strength of the competitive forces is high. B. If the costs of switching to another vendor are high, then the loyalty of the customers are low. C. If the costs of switching to another vendor are high, then the strength of the competitive forces is high. D. If the costs of switching to another vendor are low, then the strength of the competitive forces is low. E. If customers are loyal to the company or brand, then the strength of the competitive forces is low.

E

Which of the following is an example of a strong password? A. November11 B. Emily C. Qw37" D. password E. 3B47qq5!7b

E

Which of the following is an example of an information system that is NOT a computer-based information system (CBIS)? A. A desktop computer B. An online airline reservation system C. A tablet computer D. A web server E. A paper calendar hanging on the wall outside of a conference room that is used to schedule the room's use

E

Which of the following is an inter-enterprise system? A. CRM (Customer Relationship Management) B. ERP (Enterprise Resource Planning) C. Enterprise Resource Management D. EAI (Enterprise Application Integration) E. SCM (Supply Chain Management)

E

Which of the following present a complete set of data characteristics that are necessary for quality information? A. Just-in-time, precise and accurate, and economical B. Expensive (worth a great deal of value), relevant, precise, and timely C. Accurate, perishable, inexpensive, and relevant D. Precision, speed, relevancy, and cost effectiveness E. Accurate, timely, relevant, economical (worth its cost), and just barely sufficient

E

Which of the following statements BEST describes what an organization needs to do if it adopts 3D printing for some of its own parts? A. Preserve existing business processes but develop new information systems. B. Make no changes to processes and information systems to accommodate the 3D printing opportunity. C. Change all information systems because all current capabilities are 2D and will be incompatible with a 3D printing opportunity. D. Change business processes but preserve all existing information systems without making any changes. E. Develop new business processes and possibly information systems to support that activity.

E

Which of the following statements about recruiting agencies is correct: A. Recruiting agencies will mostly be involved in international recruitment B. Most recruiting agencies will disappear because companies are doing all the hiring work themselves C. There will be more need for recruiting agencies because people will change jobs more often D. Recruiting agencies have to help companies identify ¿dishonest¿ profiles E. The job of agencies will shift from finding candidates to evaluating fit

E

Which of the following statements is incorrect? A. An MIS is an example of a computer-based information system. B. Regardless of what area of business you specialize in, such as human resources or accounting, you will need to understand and be able to utilize information systems. C. An MIS can help a business achieve its strategic objectives. D. MIS the management and use of information systems that help businesses achieve their strategies. E. All information systems support businesses.

E

Who are the "customers" in the Metaphorical Strategy Map that is depicted? Instead of customer there are _____.?

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