MIS 696H Exam 1

Which of the following statements best represents the "concise" principle within the 7 C's of Communication? "It is widely discussed by employees that many of them will be forced to change jobs and take on new responsibilities when the merger takes place between the two companies." "Employees are discussing among themselves that they will be forced to change jobs and take on new responsibilities when the two companies merge." "Employees are discussing a forced job change for many and the need to take on new responsibilities when the two companies merge." "It is widely discussed by employees that many of them will be forced to change jobs and take on new responsibilities when the two companies merge."

"Employees are discussing a forced job change for many and the need to take on new responsibilities when the two companies merge."

Which of the following statements best represents the "correct" principle within the 7 C's of Communication? "I enjoyed our conservation, and I'm looking forward to moving ahead on our project. I'm sure that the two-weak deadline won't be an issue." "I enjoyed our conversation, and I'm looking forward to moving ahead on our project. I'm sure the two-week deadline won't be an issue." "I enjoyed our conservation, and I'm looking forward to moving ahead on our project. I'm sure that the two-week deadline won't be an issue." None of the above

"I enjoyed our conversation, and I'm looking forward to moving ahead on our project. I'm sure the two-week deadline won't be an issue."

Which of the following statements best represents the "clear" principle within the 7 C's of Communication? "I wanted to write you a quick note about Daniel James, who worked on your telecommunication project last month. He is a great asset, and I'd like to set up a meeting to talk about using him in one of my projects." "I wanted to write you a quick note about Daniel, who's working in your department. He's a great asset, and I'd like to talk to you more about him when you have time." "I wanted to write you a quick note about Daniel James, who working in your department. He's a great asset, and I'd like to talk to you more about him. Can we set up a meeting sometime?" "I wanted to write you a quick note about Daniel James, who worked on your telecommunication project last month. He has helped my department on another project and was a great asset. I would like to use him for another project we are starting soon. Could we please have his help on this project? When is it best to call you to discuss further?"

"I wanted to write you a quick note about Daniel James, who worked on your telecommunication project last month. He has helped my department on another project and was a great asset. I would like to use him for another project we are starting soon. Could we please have his help on this project? When is it best to call you to discuss further?"

Which of the following statements best represents the "complete" principle within the 7 C's of Communication? A reminder about our meeting tomorrow on the new telecommunications policies. It will be held at 3 pm in the 7th floor conference room. Make sure you come to the meeting tomorrow in our offices at 1130 E. Helen St. Come to the meeting tomorrow to find out about the new telecommunications policy. It will be in the 7th floor conference room. A reminder regarding our meeting tomorrow on the new telecommunications policies. It will be held at 3 pm in the 7th floor conference room. Please let me know if you are unable to attend.

A reminder regarding our meeting tomorrow on the new telecommunications policies. It will be held at 3 pm in the 7th floor conference room. Please let me know if you are unable to attend.

How would you define your personal brand? It's the impression I make on people It's my on-line reputation It's a tool to find work All the above

All of the above

Which statement is indicative of questions you should ask in the "my threats" SWOT analysis section? - What obstacles am I currently facing at work? - Is my job (or the demand for the things I do) changing? - Is there a person, or people, who are genuinely an obstacle in my plans? - All of the above.

All of the above

Which of the following are questions to ask yourself before you plan a bad news message and deliver it to your customer? What is the exact problem and what is the scope of impact? What caused it and how will we fix it now? How will we keep it from happening again? All of the above.

All of the above.

Written messages to deliver bad news to customers are important when Personal contact is impossible. You need to establish a record of the incident. You want to promote good relations. All of these situations would make written messages important.

All of these situations would make written messages important.

Which of the following will most likely require persuasion within an organization? A supervisor tells her staff that they must work overtime to complete a project by the deadline. A team leader tells other team members how to upload information to the company Web site. An employee proposes a tuition reimbursement program to the company's board of directors. The CEO invites all employees to a holiday party.

An employee proposes a tuition reimbursement program to the company's board of directors.

Which of the following is the correct estimate of each stage of the Flowers Paradigm writing process? Artist - 10%, Architect - 20%, Carpenter - 35%, Judge - 35% Artist - 20%, Architect - 10%, Carpenter - 40%, Judge - 30% Artist - 10%, Architect - 15%, Carpenter - 50%, Judge - 25% Artist - 5%, Architect - 15%, Carpenter - 30%, Judge - 50%

Artist - 10%, Architect - 15%, Carpenter - 50%, Judge - 25%

Which of the following is the most accurate statement about e-mail messages in the workplace? E-mail has made paper-based documents obsolete in today's workplace. Because e-mail is such an informal communication channel, today's e-mail users are encouraged to ignore stylistic and grammatical considerations. Attaching a PDF file to an e-mail message ensures that the message received looks exactly as the writer intended it. The telephone is twice as likely as e-mail to be used to communicate at work.

Attaching a PDF file to an e-mail message ensures that the message received looks exactly as the writer intended it.

Compared to face-to-face meetings, email does have some advantages for delivering bad news such as: It allows the sender to determine precise wording Gives the reader time to understand the message Avoids confrontation Both a and b

Both a and b

Saying all that needs to be said and no more indicates ____. correctness completeness conciseness courtesy

Conciseness

Which of the following sentences best expresses the receiver's point of view? I want to take this opportunity to offer my congratulations on your recent promotion. A promotion is always great news. Congratulations on your recent promotion to regional manager. I hear that congratulations are in order!

Congratulations on your recent promotion to regional manager.

Daniel has to compose an important e-mail message to a client. What is the best way to get started? Consider composing this important e-mail message offline. Write a subject line that will grab his reader's attention, even if it's not related to the message. Use emoticons, such as happy faces, to express feelings in his e-mail message. Pay one of his colleagues to write the message for him.

Consider composing this important e-mail message offline.

Your unique perception of reality acts as the ____ when you interpret a message. nonverbal message medium context feedback mechanism communication process

Context

Jenny is an event planner and is responding to an e-mail request from a client. What should Jenny do during the "artist" phase of the writing process? Check the format of the message. Proofread for spelling and grammar errors in the message. Determine the best organizational pattern for her reply message to the client. Analyze the situation and anticipate how her client will respond to her message.

Determine the best organizational pattern for her reply message to the client.

Which statement below is not an important function of the "carpenter" writing stage? Know and write for your audience Write using the "you" attitude and Develop an outline Use the correct tone.

Develop an outline

Which statement is not indicative of questions you should ask in the "my weakness" SWOT analysis section? What tasks do I usually avoid because I don't feel confident doing them? Does changing technology threaten my position? What are my negative work habits (for example, I'm often late, disorganized, have a short temper, and/or poor at handling stress)? Do I have personality traits that hold me back in my field? (for instance, if you have to conduct meetings on a regular basis, a fear of public speaking would be a major weakness.)

Does changing technology threaten my position?

Which of the following is FALSE concerning delivery of bad news in person? It signals the importance of the news. Eliminates any potential escalation of emotion. Shows empathy for the recipient. Provides the benefits of nonverbal cues.

Eliminates any potential escalation of emotion.

Randy must read and reply to several e-mail messages. What is the best tip he can follow to make sure he handles his e-mail professionally? Automatically return the sender's entire message when replying. Even if you can't reply immediately, acknowledge receipt. Read and reply to each e-mail message in your inbox before moving on to the next message. Print every e-mail message you receive to make sure you have proper documentation.

Even if you can't reply immediately, acknowledge receipt.

A good "brand" does not convey intrinsic value, expectation of performance, trust and reduced risk, and predictability. 1) True 2) False

False

Font selection is not an important component of a short report. 1) True 2) False

False

Hashtags can only be used at the end of a Tweet. 1) True 2) False

False

It is fine to use a lot of abbreviated text when posting your Tweet. 1) True 2) False

False

It is important to present the "body" of a short report in a complicated way. 1) True 2) False

False

It is not important to use spell check before you post a Tweet. 1) True 2) False

False

Managers trying to persuade employees should use words such as should and must to make their messages more powerful. 1) True 2) False

False

Short reports should always be more than five pages to give readers all the information they need. 1) True 2) False

False

Since short reports are usually no longer than 2-3 pages, the writer doesn't need to worry about following a writing strategy and plan out the report. 1) True 2) False

False

The "carpenter" phase of the writing process involves revising, proofreading, and evaluating your message. 1) True 2) False

False

The 7 C's of Communication provide six principles for effective communication pieces. 1) True 2) False

False

The following statement is a good example of the "coherent" principle within the 7 C's of Communication. "Do not repeat key words or sentence structures." 1) True 2) False

False

The following statement is a good example of the "concise" principle within the 7 C's of Communication. "Use wordy complex expressions." 1) True 2) False

False

The following statement is a good example of the "courteous" principle within the 7 C's of Communication. "Provide all the necessary information." 1) True 2) False

False

The hashtag symbol (#) is not counted as part of Twitters 140 character count. 1) True 2) False

False

The ultimate goal of building a positive personal brand is to sell a company's product. 1) True 2) False

False

Twiter allows non-registered users the ability to build relationships with customers, partners and influencers. 1) True 2) False

False

Twitter does not allow registered users the ability to connect with current/potential clients and receive/give instantaneous feedback. 1) True 2) False

False

Twitter enables its users to send and read text-based messages of up to 130 characters, known as "tweets". 1) True 2) False

False

Twitter has not been described as "the SMS (Short Message Service) of the Internet." 1) True 2) False

False

When you begin to write and use a systematic writing method, it is not necessary to prepare yourself mentally. :1) True 2) False

False

When you choose a "channel", you are deciding how you will decode the message for transmission. 1) True 2) False

False

You have achieved successful communication when your audience receives your written message, whether or not it is read. 1) True 2) False

False

You should rush your Tweet about a new product offering. Doing so will beat your competitors to the market. 1) True 2) False

False

Your personal branding is not interrelated and does not include how you handle phone conversations, respond to email messages and conduct business meetings. 1) True 2) False

False

____ helps the sender know whether the message was received and understood. Feedback Noise Bypassing An evaluative response

Feedback

Which of the following statements is MOST sender-centered? Congratulations on your new job with the sales department. I want to take this opportunity to offer my thanks for the service provided. Please send a copy of your annual report. All customers receive a discount with the coupon.

I want to take this opportunity to offer my thanks for the service provided.

Rachel is resigning from her position as a marketing specialist and would like a permanent record of her official resignation. What is the best communication channel for her to inform her supervisor of her resignation? Letter E-mail message Instant message Test message

Letter

Which of the following statements best represents the "courteous" principle within the 7 C's of Communication? We are delighted to announce we are increasing shopping hours. Now you can enjoy shopping in the evening with the extended hours. I wanted to let you know I don't appreciate how your team always monopolizes the discussion at our weekly meetings. The girls in the office brought cake and ice cream for the team.

Now you can enjoy shopping in the evening with the extended hours.

Which of the following is the most effective opening for a routine e-mail message? I am writing this message to let you know about our next department meeting. Our next department meeting will be held on Thursday, April 18, at 2 p.m. We have a lot of issues to discuss at our next department meeting. Hope your day is going well so far! I'm so glad it's almost Friday!

Our next department meeting will be held on Thursday, April 18, at 2 p.m.

Which of the following is the most effective closing for an e-mail message? Please do not hesitate to call if you have any questions. Please let me know at your earliest convenience. Please send your time sheet to me by August 31. Please let me know if I can be of further assistance.

Please send your time sheet to me by August 31.

Which of the following would not be in a typical transmittal memo section? TO: FROM: RESPONSE: DATE:

RESPONSE:

Determining whether a message will be transmitted by e-mail or delivered in person is part of Selecting the appropriate audience for the message. Using the correct tone for the message. Adapting a message to the audience. Selecting an appropriate form or channel for the message.

Selecting an appropriate form or channel for the message.

Adam is writing a proposal to the board of directors about an idea he has for a new product line. What should he do to best persuade the members to adopt his idea? Avoid using facts and figures as it may bore or confuse his reader. Show how his proposal will increase company revenues. Avoid mentioning any risks involved because doing so might scare the audience. Adam should do all of these.

Show how his proposal will increase company revenues.

Caitlin wants to convince her supervisor to invest in new iPads for the sales staff. What is the best thing Caitlin can do in her proposal? Tell her supervisor that the cost of the new iPads is a good deal. Tell her supervisor how happy she and the others on the sales staff would be with new iPads. Show how the iPads will improve the ability of sales staff to stay in touch with clients, resulting in greater productivity and higher sales. Outline some of the features of the new iPads.

Show how the iPads will improve the ability of sales staff to stay in touch with clients, resulting in greater productivity and higher sales.

For all businesspeople, persuasion is a critical skill. 1) True 2) False

T

Which of the following demonstrates a proper sensitivity in wording? The black workers supply the manpower we need to get the task accomplished. It was time for the 62-year-old judge to leave his position. The administration has accepted six of the new executive's recommendations. Only the overweight customers remained at the buffet after the first hour.

The administration has accepted six of the new executive's recommendations.

What is the purpose of short business reports? To convey information To answer questions To solve problems To do all of these

To do all of these

Which of the following is not one of the goals in communicating negative news? To make the receiver understand the negative news To show your desire to continue pleasant relations with the receiver To hide the real reason for the negative news To maintain a professional and positive image of you and your corporation

To hide the real reason for the negative news

A successful and practical persuasive message shows receivers how your request will help them solve a problem, achieve a personal or work objective, or make life easier. 1) True 2) False

True

All short business reports have one or more of the following purposes: to convey information, to answer questions, and to solve problems. 1) True 2) False

True

As the receiver, you might misinterpret a word used by the sender because of your personal reaction to its connotations. 1) True 2) False

True

Because employees act as agents of their organizations, their words, decisions, and opinions are assumed to represent those of the organization. 1) True 2) False

True

Branding yourself keeps you current in your chosen field, opens doors for you, and creates a lasting impression on clients and your peers. 1) True 2) False

True

By developing your own brand, you'll have more influence over people's initial perception. 1) True 2) False

True

Despite the growth in popularity of electronic meetings, face-to-face meetings continue to be the most-used meeting format in most organizations. 1) True 2) False

True

Differences in how the sender and receiver assign meanings to the same word can become a communication barrier. 1) True 2) False

True

Due to legalities, avoid using any language that might be interpreted as acknowledging responsibility on the part of your organization. 1) True 2) False

True

If you don't brand yourself, someone else will, and the outcome might not be in your favor. 1) True 2) False

True

Implementation of the 7 C's of Communication in your message helps to make sure the receiver understands your message the way you intend it. 1) True 2) False

True

Individual experiences, culture, and personality affect how you filter a stimulus. 1) True 2) False

True

It is important to use the 7 C's of Communication strategies when writing a short report. 1) True 2) False

True

Keep your language concise, short, objective, and to the point when sending bad news. This helps with accuracy. 1) True 2) False

True

Personal branding separates you from the crowd. 1) True 2) False

True

Providing credible evidence such as current statistics is a positive way to influence the reader in a persuasive communication piece. 1) True 2) False

True

Successful communication involves messages that are sent, received accurately, and understood. 1) True 2) False

True

The "carpenter" stage in the writing process is before the "judge" stage. 1) True 2) False

True

The first thing you must predict before giving bad news is how your audience will react. 1) True 2) False

True

The following statement is a good example of the "clarity" principle within the 7 C's of Communication. "Choose precise, concrete and familiar words." 1) True 2) False

True

The following statement is a good example of the "concrete" principle within the 7 C's of Communication. "Choose vivid, image-building words." 1) True 2) False

True

The following statement is a good example of the "correct" principle within the 7 C's of Communication. "Use a style guide." 1) True 2) False

True

The hashtag symbol (#) is used to mark keywords or topics in a Tweet. It was created organically by Twitter users as a way to categorize messages. 1) True 2) False

True

The six components of communication are the sender, receiver(s), encoding, channels of transmission, decoding, and feedback. 1) True 2) False

True

To be effective, short reports should always contain the periodic updated information readers need to act upon. 1) True 2) False

True

Twitter allows businesses/individuals to quickly share real time information with others in real-time. 1) True 2) False

True

Twitter allows registered users to gather real-time market intelligence and feedback. 1) True 2) False

True

Twitter is an online social networking and micro-blogging service. 1) True 2) False

True

Twitter offers its users the ability to post photos, videos and conversations directly into "Tweets." 1) True 2) False

True

Using a character count checker on a word processor before you post, gives you the luxury of reviewing each and every word and its placement in the text to ensure it portrays the message you want to share. 1) True 2) False

True

When writing a bad news message, one of your goals is to keep the reader's goodwill. 1) True 2) False

True

When you write a persuasive message, be sure to address the reader's position of "What's in it for me?" 1) True 2) False

True

You have more flexibility in conveying ideas to others when you use oral communication than when you use written communication. 1) True 2) False

True

You will get better results (understanding and acting on your communication piece) if you have a positive brand rather than a negative brand. True False

True

What is the best advice for formatting e-mail messages? Try to keep the total message to one screen in length. Include a greeting only if you are writing to someone within your organization. To save time while composing, type your e-mail message using all lowercase letters. Understand that typing your name at the bottom of an e-mail message is optional.

Try to keep the total message to one screen in length.

Maya will be using e-mail on the job and wants to learn how to write effective subject lines. What is the best advice you can give her? If your e-mail discusses more than one topic, leave the subject line blank. Use all lowercase letters when typing the subject line. Use words such as Free to entice your reader to open your message immediately. Update your subject line to reflect the current topic in a thread of messages.

Update your subject line to reflect the current topic in a thread of messages.

Jacqueline is sending an e-mail message to a list of receivers. What is the most efficient way she can send the same message but avoid revealing all e-mail addresses to the entire group of recipients? Send a separate message to each individual. Send a message to the first person and ask that individual to forward it to the next person, and so on. Use the Bcc function in her e-mail program. Use the Cc function in her e-mail program.

Use the Bcc function in her e-mail program.

Which statement is not indicative of questions you should ask in the "my opportunities" SWOT analysis section? - Which of my achievements am I most proud of? - Who is in my network of strategic contacts to help me, or offer good advice? - What trends (management or otherwise) are in my company, and how can I take advantage of them? - Is there a need in my company or industry that no one is filling?

Which of my achievements am I most proud of?

Personal branding is important because creates a lasting impression on clients and peers opens doors for opportunities controls people's initial perception all of the above

all of the above

Some common areas for discrimination in writing are in ____. words and phrases job titles and descriptions pronouns all of the above

all of the above

The body section of a short report may include ______. more details description of the issue at hand instructions on ways to proceed ahead all of the above

all of the above

The ultimate goal of building a positive personal brand is to gain "followers" that trust, respect and have confidence in you make more money confuse people as to who I am sell something

gain "followers" that trust, respect and have confidence in you

Personal branding is how you're perceived by others how I perceive myself how I perceive myself and how others perceive me none of the above

how I perceive myself and how others perceive me

It isn't enough to write so you can be understood; you must write so clearly you cannot be ____. mistaken misunderstood moralistic manipulated

misunderstood

As a sender, you are encoding when you select the channel for transmitting a verbal or nonverbal message. filter noise out of incoming stimuli. notice and interpret an external or internal stimulus. observe the destination of the message. formulate a verbal or nonverbal response to a stimulus.

select the channel for transmitting a verbal or nonverbal message

A persuasive message selling an idea will be more effective if you show how the receiver will benefit, directly or indirectly, from doing what you suggest. provide extensive background information without including specifics. reinforce background facts and figures in the first and last paragraphs. focus on the proposal you're promoting, not on the reader. ignore or downplay any reader objections when making your case.

show how the receiver will benefit, directly or indirectly, from doing what you suggest.

The subject line of an e-mail message should be a complete sentence. end with a period. summarize the main idea. All of these choices

summarize the main idea.

The process of communication begins when a message is put into words. a message is sent over a communication channel to the receiver. the sender has an idea. the receiver actually receives the message and decodes it.

the sender has an idea

If your reader is predisposed against the idea you are promoting, you should do all of the following except provide sufficient objective, verifiable evidence about the topic. offer more supporting reasons than you would if the reader's attitude were neutral. use statements that demand the reader to adapt your idea. analyze the reader's resistance so you can write a counterargument. use the "you" attitude to tailor the letter based on audience analysis.

use statements that demand the reader to adapt your idea.

If you (as a sender) put on a puzzled look as a coworker tries to explain the company's new sick-leave policy, you are using a nonverbal medium to filter the message. adding noise to the communication environment. providing an internal stimulus for your audience. simultaneously sending and receiving a message. eliminating the feedback portion of the process.

using a nonverbal medium to filter the message

You will not be able to communicate effectively if you convey your message through verbal and nonverbal means. you use Twitter. your message contains words that the receiver cannot understand. you fail to use current technology.

your message contains words that the receiver cannot understand