MIS CH11
1)Which of the following is the first value-adding step of information system activities in the knowledge management value chain? A) Acquire B) Apply C) Store D) Feedback E) Disseminate
A) Acquire
20) Apple's Siri application is an example of which of the following? 20) A) Intelligent agent B) Robotics C) Augmented reality D) Neural network E) Genetic algorithm
A) Intelligent agent
30) A chatbot is an example of which of the following? 30) A) Intelligent agent B) Computer vision system C) Genetic algorithm D) Augmented reality E) Virtual reality system
A) Intelligent agent
8)What is the second value-adding step in information system activities in the knowledge management value chain? A) Store B) Acquire C) Disseminate D) Apply E) Feedback
A) Store
25) Genetic algorithms: 25) A) are a form of machine learning. B) represent knowledge as groups of characteristics. C) seek to emulate a human expert's way of solving problems. D) consist of many layers of neural networks working in a hierarchical fashion. E) are based on logic.
A) are a form of machine learning.
58) All of the following are considered to be knowledge workers except: A) executives. B) engineers. C) architects. D) designers. E) scientists.
A) executives.
13)Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of: A) practice. B) professionals. C) expertise. D) knowledge. E) interest.
A) practice.
59) CAD workstations: A)enables design specifications for tooling and manufacturing processes to be easily tested and changed. B) are an example of an expert system. C)are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management. D)create computer-generated simulations that are so close to reality that users almost believe they are participating in a real-world situation. E) provide users with additional information to enhance their perception of reality.
A)enables design specifications for tooling and manufacturing processes to be easily tested and changed.
62)Which of the following seeks to enhance human perception by combining a live direct view of the physical world with computer-generated images? A) Machine learning system B) Augmented reality C) KWS D) Expert system E) CAD system
B) Augmented reality
28) Deep learning networks: 28) A) rely on experts to tell the system what patterns to expect in the data. B) use multiple layers of neural networks to detect patterns in input data. C) require explicit programming by humans to identify patterns in unlabeled data. D) rely on humans to help it identify patterns. E) require labeled data as input.
B) use multiple layers of neural networks to detect patterns in input data.
49) Which of the following statements about an ECM system is not true? 49) A) ECM systems enable a single point of access to information resources. B) ECM systems can act as a corporate repository of best practices. C) ECM systems only enable users to access internal sources of information. D) Oracle is a leading vendor of ECM software. E) Each knowledge object in an ECM system needs to be tagged.
C) ECM systems only enable users to access internal sources of information.
10) Which of the following are the three major types of knowledge management systems? 10) A) DBMS, DSS, and ECM B) COPs, ECM, and MIS C) Enterprise-wide knowledge management systems, KWS, and intelligent techniques D) MIS, DSS, and TPS E) CRM, SCM, and CAD
C) Enterprise-wide knowledge management systems, KWS, and intelligent techniques
57) Which of the following statements about 3-D printing is not true? A) It is able to create solid objects. B) It creates objects layer by layer. C) It often results in wasted materials. D) It is also called additive manufacturing. E) It uses specifications in a digital file.
C) It often results in wasted materials.
11)Specialized systems that enable scientists and engineers to create and discover new knowledge for a company are called: A) wikis. B) enterprise-wide knowledge management systems. C) KWS. D) COPs. E) LMS.
C) KWS.
6)Which of the following statements is not an accurate description of the importance of knowledge to a firm? A) Knowledge is an intangible asset. B) The value of knowledge increases as more people share it. C) Knowledge is subject to the law of diminishing returns. D)The transformation of data into useful information and knowledge requires organizational resources. E) Knowledge is both an individual attribute and collective attribute of a firm.
C) Knowledge is subject to the law of diminishing returns.
2) Which of the following involves where, when, and how to apply knowledge? 2) A) Data B) Organizational learning C) Wisdom D) Explicit knowledge E) Tacit knowledge
C) Wisdom
26)Software programs that work without direct human intervention to carry out specific tasks for individual users, business processes, or software applications, are called: A) deep learning neural networks. B) machine learning systems. C) intelligent agents. D) expert systems. E) genetic algorithms.
C) intelligent agents.
The text defines ________ as expertise of organizational members that has not been formally documented. A) wisdom B) experience C) tacit knowledge D) data E) information
C) tacit knowledge
31) In an expert system, the set of rules that models human knowledge is called: 31) A) the Internet of Things (IoT). B) an inference engine. C) the knowledge base. D) a genetic algorithm. E) a deep learning neural network.
C) the knowledge base.
22) Which of the following is not a major benefit of expert systems? 22) A) Improved decisions B) Reduced training time C) Reduced errors D) Ability to scale to deal with very large data sets E) Better quality and service
D) Ability to scale to deal with very large data sets
63) Which of the following statements about augmented reality is not true? A)Image-guided surgery, where data acquired from computerized tomography (CT) and magnetic resonance imaging (MRI) scans or from ultrasound imaging are superimposed on the patient in the operating room, is an example of augmented reality. B)Augmented reality enhances visualization by overlaying digital data and images onto a physical real-world environment. C) Augmented reality is used in robotics. D) Augmented reality is a method of organizing expert system knowledge into chunks. E) Augmented reality makes the surrounding real world more interactive and meaningful.
D) Augmented reality is a method of organizing expert system knowledge into chunks.
27) All of the following are examples of machine learning except: 27) A) Schindler Group's maintenance prediction system B) PayPal's fraud detection system C) WellsFargo's Aiera system D) CAD systems E) Netflix's recommender system
D) CAD systems
12) Which of the following statements about knowledge is not true? 12) A) Knowledge involves causality. B) Knowledge is a cognitive event involving mental models. C) Knowledge involves knowing how to follow procedures. D) Knowledge is not subject to network effects. E) Knowledge can be either tacit or explicit.
D) Knowledge is not subject to network effects.
3)Which of the following statements best describes the relationship between collaboration and knowledge management? A) As knowledge improves, so does collaboration. B) Knowledge is the result of collaboration. C) Collaboration is impossible without knowledge. D) Knowledge that cannot be communicated and shared with others is nearly useless. E) Knowledge is impossible without collaboration.
D) Knowledge that cannot be communicated and shared with others is nearly useless.
24) Which of the following has a hidden layer that processes inputs? 24) A) Genetic algorithm B) Business intelligence system C) Knowledge management system D) Neural network E) Expert system
D) Neural network
33) Which of the following statements about robotics is not true? 33) A) Robotics has widespread use in manufacturing. B) Robotics involves the creation and use of machines than can substitute for humans. C) Robotics cannot substitute entirely for people. D) Robotics does not require programming but instead relies solely on AI. E) Robotics can be used for surgery, bomb deactivation, and other dangerous environments.
D) Robotics does not require programming but instead relies solely on AI.
46)________ knowledge exists in formal documents, as well as in formal rules that organizations derive by observing experts and their decision-making behaviors. A) Unstructured B) Tacit C) Explicit D) Structured E) Management
D) Structured
51) A MOOC is: 51) A) a type of content management system. B) a VR system. C) a machine learning system. D) a type of online course. E) an intelligent technique.
D) a type of online course.
4) The text defines ________ as flows of events or transactions captured by an organization's systems. 4) A) knowledge B) experience C) information D) data E) wisdom
D) data
21) An inference engine is: 21) A) the programming environment of an expert system. B) a neural network that can make inferences. C) a programming algorithm used to create a virtual world using a deep learning system. D)a strategy used to search through an expert system's collection of rules and formulate conclusions. E) a method of organizing expert system knowledge into chunks.
D)a strategy used to search through an expert system's collection of rules and formulate conclusions.
19) Which of the following is an intelligent personal assistant? 19) A) IBM's Watson B) GE's Predix C) Facebook's DeepFace D) WellsFargo's Aiera E) Amazon's Alexa
E) Amazon's Alexa
48) Which of the following would not be considered semistructured knowledge? 48) A) Videos B) Bulletin board posting C) Voice mail D) Email E) Corporate annual report
E) Corporate annual report
50)You are advising a video production company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will best suit their needs? A) LMS B) CAD system C) MOOC D) Virtual reality system E) Digital asset management system
E) Digital asset management system
47)Which of the following types of system enables organizations to digitize, index, and tag structured and unstructured knowledge and documents according to a coherent framework? A) Wikis B) CAD C) LMS D) VR E) ECM
E) ECM
60) Which of the following would not be classified as a KWS? 60) A) 3-D printing system B) VR system C) CAD system D) AR application E) Expert system
E) Expert system
52)Which of the following provides tools for the management, delivery, tracking, and assessment of various types of employee learning? A) VR systems B) Employee asset management systems C) ECM systems D) CAD systems E) LMS
E) LMS
34) Which of the following statements about neural networks is not true? 34) A) Neural networks are pattern detection programs. B)Software programs and mathematical models perform the function of biological neurons in a neural network. C)Humans can train a neural network by feeding it a set of outcomes they want the system to learn. D) Facial recognition is an example of a neural network application. E) The strength of the connections between neurons in a neural network cannot be altered.
E) The strength of the connections between neurons in a neural network cannot be altered.
29) The seminal research effort often referred to as "The Cat Paper" involved which of the following? 29) A) Genetic algorithms B) Supervised learning C) Natural language processing D) Expert system E) Unsupervised learning
E) Unsupervised learning
32)A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze. A) genetic algorithm B) CAD C) expert system D) inference engine E) neural network
E) neural network
9)The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of: A) knowledge discovery. B) knowledge. C) knowledge culture. D) organizational routine. E) organizational and management capital.
E) organizational and management capital.
7)Changing organizational behavior by sensing and responding to new experience and knowledge is called: A) the knowledge value chain. B) change management. C) knowledge management. D) knowledge leveraging. E) organizational learning.
E) organizational learning.
23) Unsupervised machine learning involves: 23) A) using algorithms to simulate the neurons and synapses of human brains. B)using very large databases to store common sense knowledge, then searching the database for patterns. C) using labeled inputs identified by humans to recognize objects. D) using genetic algorithms to identify patterns in large datasets. E) programs that can "teach themselves" without human intervention.
E) programs that can "teach themselves" without human intervention.
61) VR systems: 61) A)let workers model an object on a computer and print it out with plastic, metal, or composite materials. B) enable acquiring, storing, and disseminating knowledge documents in a virtual world. C)consolidate mixed-media training, automates the selection and administration of courses, assembles and delivers learning content, and measures learning effectiveness. D)are a new way to design and deliver online learning where learners can collaborate with each other, watch short videos, and participate in threaded discussion groups. E) sometimes require the user to don special clothing, headgear, or equipment.
E) sometimes require the user to don special clothing, headgear, or equipment.
53)A key problem in managing knowledge is the creation of a(n) ________ to organize the information into meaningful categories. A) COP B) intelligent agent model C) neural network D) MOOC E) taxonomy
E) taxonomy
16)One apt slogan of the knowledge management field is "Effective knowledge management is 80 percent technological and 20 percent managerial and organizational."
F
17) The impacts of knowledge-based investmnts are easy to measure.
F
37) Expert systems use real-time data to guide their decisions. 37)
F
38)Expert systems work by applying a set of decision cases against a knowledge base, both of which are extracted from human experts.
F
39) Neural networks are not well-suited for diagnostic systems in medicine.
F
42) Neural network applications explain why they arrive at a particular solution. 42)
F
54) MOOCs are designed to serve a limited number of participants.
F
56)Semistructured information is all the knowledge in a firm that resides in the heads of experienced employees.
F
66)Knowledge workers include all of a company's workers who are tasked with managing or creating knowledge, from top-level scientists to clerical and data workers.
F
14) COPs can make it easier for people to reuse knowledge.
T
15) Knowledge is conditional.
T
18) Document management systems are essentially large databases.
T
35) An expert system cannot consider multiple rules at the same time.
T
36)Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.
T
40) Deep learning neural networks are used almost exclusively for pattern detection on unlabeled data.
T
41)Some intelligent agent systems are capable of learning from experience and adjusting their behavior
T
43) AI applications are used by search engines and social networks to target ads. 43)
T
44) Facebook's DeepFace is an example of a computer vision system.
T
45)Babies have a huge computational advantage over even the biggest machine language research systems.
T
55)According to experts, at least 80 percent of an organization's business content is semistructured or unstructured.
T
64) 3-D printers can produce fully functioning components, such as working batteries and LEDs.
T
65) CAD and virtual reality are both types of KWS.
T
67) Knowledge work systems require strong links to external knowledge bases.
T
68) The yellow first-down markers shown on televised football games are examples of AR.
T
