MIS-Chapter 1

What is the estimated growth rate for information systems managers' jobs through 2020?

15%

Which of the following is an important skill for an accounting major?

An understanding of online transaction and reporting systems

Which of the following is an important skill for a marketing major?

An understanding of product management enterprise systems

A network requires at least three computers and a shared resource.

False

Whereas marketing and financial careers have been transformed by the growth in information systems, thus far the job of management has remained relatively unaffected.

False

Which of the following fields deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?

Management information systems

Which are the three major dimensions of business problem solving?

Organizational dimensions, people dimensions, and technology dimension

________ consists of detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.

Software

Which of the following is a global network that uses universal standards to connect millions of different networks around the world?

The Internet

People, organizations, and information technology are all dimensions of information systems.

True

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

culture.

The first step in the model of business problem solving discussed in the chapter is:

identifying the problem.

In a hierarchical organization, the upper levels consist of:

managerial, professional, and technical workers.

Poor business processes are an example of the ________ dimension of business problems.

organizational

Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:

organizational dimension

Legal compliance is an example of the ________ dimension of business problems.

people

You are a new manager at a plumbing supply manufacturer where there are an unusually high number of returns for a new aerator used in the production of high-end faucets. In examining the problem you determine that the primary cause is the improperly designed die cast for the aerator. Which dimension of a business problem does this reflect?

people

The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once the messengers have left the office. This is a business problem that falls into the:

people dimension

Converting raw data into a more meaningful form is called:

processing.

Perhaps the most frequent error in problem solving is:

rushing to judgment about the nature of a problem.

Inadequate database capacity is an example of the ________ dimension of business problems.

technology

Output:

transfers processed information to the people who will use it or to the activities for which it will be used.

Intranets:

use Internet technology for a private company network.

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem. What is the correct way to proceed?

Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.

________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

The World Wide Web

Which of the following is the best definition of an information system?

A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization

Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.

False

IT managerial jobs are outsourced easily because of the universal standards used by the Internet.

False

Information systems consist of all the hardware and software that a firm needs to use in order to achieve its business objectives.

False

Information systems literacy describes the behavioral approach to information systems, while computer literacy describes the technical approach.

False

Intranets are private corporate networks extended to authorized users outside the organization.

False

Which of the following would not be considered part of the implementation phase of problem solving?

Evaluating a selection of software packages for implementing a new business process

Data is information that has been shaped into a form that is meaningful to human beings.

False

Which of the following statements is not true?

The impact of domestic IT outsourcing has been very disruptive to some regional areas of the United States.

The three activities in an information system that produce the information organizations use to control operations are:

input, processing, and output.

Political conflict is an example of the people dimension of business problems.

False

There are two types of outsourcing: offshore outsourcing and foreign outsourcing.

False

A firm's IT infrastructure provides the platform on which the firm can build its information systems.

True

All of the following can be considered managerial responsibilities except:

designing new information systems.

The final step in the four-step model of business problem solving is:

implementation

An extranet is a private intranet extended to authorized users outside the organization.

True

An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.

True

As a result of new public laws, accountants are beginning to perform more technical duties, such as auditing systems and networks.

True

Developing a new product, fulfilling an order, and hiring a new employee are all examples of business processes.

True

Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively.

True

Encouraging employees to adapt to new business processes is an important factor in change management.

True

Feedback is output returned to appropriate members of the organization to help them evaluate or correct the input stage.

True

Identifying a problem includes agreeing that a problem exists.

True

In order to understand how a specific business firm uses information systems, you need to know something about the history and culture of the company.

True

All of the following are examples of environmental actors in an information system except:

feedback.

Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals.

senior managers

In choosing the best solution for a business problem, all of the following are important considerations except:

the ability to forget about the problem once it has been solved.

A database into which employees manually input customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In considering the organizational dimensions of this problem, you should consider:

the business processes in place governing the manual input of the data.

The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates:

the continuous nature of problem solving.

Data management technology consists of:

the software governing the organization of data on physical storage media.