MIS Chapter 1

In 2017, what percent of the U.S. economy resulted from foreign trade? 10% 25% 30% 50% 66%

30%

How many services jobs move offshore to lower-wage counties in a typical year?

300,000

How much did American businesses spend on information systems hardware, software, and telecommunications equipment in 2017?

About $1 trillion

Approx. how much revenue was generated by e-commerce in 2017?

About $700 billion

A private corporate network extended to authorized users outside an organization is called?

An Extranet

What are the main changes taking place in organizational use of information systems? Which of these do you think is having the greatest impact on businesses?

Business using social networks to connect with customers and suppliers Businesses using mobile devices, working remotely. Increasing collaboration with customers and suppliers by networking capabilities. This gives customers more control over end products produced by companies.

All of the following are new technology-related trends in MIS except: Cloud computing Big data IoT The mobile digital platform Co-creation of business value

Co-creation of business value

All business processes are formally documented by an organization.

False

Creating a Marketing Plan is not an example of a business process

False

Growth in the PC Platform is an IT innovations changing the world in business today True or False

False

Private Business investment in information technology constituted 55% of all invested capital in 2017.

False

There is little variation in returns on IT investment across firms

False

Today, most firms are fully digital

False

In order to be considered a digital firm, all of the firm's significant business relationships and core business processes must be digitally enabled

False Core business processes do not have to be, but most of the relationships with employees, customers, and suppliers must be.

Data is information that has been shaped into a form that is meaningful to human beings. True or False

False That is the definition for "information"

Growth in the PC Platform is one of the current changes taking place in information systems technology

False.

Which of the following statements is not true? In 2017, American businesses invested about $1 trillion in information systems hardware, software, and telecommunications equipment In 2017, American businesses spent $500 billion on business and management consulting and information technology services. Private business investment in information technology has grown from 21 percent of total invested capital in 1999 to 33 percent of all invested capital in 2017. Most of the business value of IT investment derives from organizational, management, and cultural changes inside firms. Much of the money spent by American businesses on business and management consulting involves redesigning firms' business operations to take advantage of new technologies.

In 2017, American businesses spent $500 billion on business and management consulting and information technology services.

Which of the following does not describe the effects of globalization? Significant decreases in operating costs Reduction of labor costs thru outsourcing Ability to find low-cost suppliers Increases in transaction costs Replication of business models in multiple countries

Increases in transaction costs

Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's:

Information Technology (IT) infrastructure

The three activities in an information system that produce the information organizations use to control operations are:

Input, processing, and output.

A system that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?

Management Information Systems

A corporation that funds an employee training program to build computer skills could be seen as investing in which main category of complementary assets?

Managerial

The total number of food items with storage temperature problems is an example of which of the following?

Meaningful information

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support? Customer Intimacy Survival Operational Excellence Improved Decision Making New products and services

Operational Excellence

What are the 6 strategic business objectives?

Operational Excellence New Products, services, business models Customer and Supplier Intimacy Improved Decision Making Competitive Advantage Survival

Transfers data to the people who will use it or to the activities for which it will be used

Output

Key Elements to an organization are:

People Structure Business Processes Politics Culture

In a hierarchical organization, the upper level consists of: Scientists Senior Management Professional employees Data Workers

Senior Management

The three principal levels within a business organization hierarchy are:

Senior management, middle management, and operational management

Who studies how systems affect individuals, groups, and organizations with an eye to understanding?

Sociologists

Data Management technology consists of:

Software governing the organization of data on physical storage media

A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?

Survival

A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective?

Survival

Which of the following is an example of social complementary asset? Technology and services firms in adjacent markets Training Programs Distributed decision-marking rights Incentives for management innovation A strong IS development team

Technology and services firms in adjacent markets

A firm that invests in a strong IS development team is making an investment in organizational complementary assets

True

Creative work driven by new knowledge and information is a significant part of management responsibility

True

You need to know something about the hierarchy and culture of the company in order to understand how a specific business firm uses information systems.

True

A service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format is called:

World Wide Web

You are starting a small bike messenger company. Given your type of services (hand-delivering packages within a small geographical area), could your firm be a digital firm? If so, what would make this a digital firm?

Yes, this company could be a digital firm as goods and services do not dictate whether a company is a digital firm or not. What designates a firm to be considered digital is for the company to conduct most of their business relationships with customers, suppliers, and employees digitally. Ordering deliveries, assigning delivery routes, managing employees, and monitoring assignment could be done digitally. Digital elements could be supported by cell phones and information systems to connect everyone.

Define business process. What might be a business process used at a hospital?

a business process is a set of logically related tasks and behaviors for accomplishing work. Hiring a new employee, customer intake, and filing medical records are examples of businesses processes at a hospital.

Thomas Friedman's description of the world as "flat" refers to: the flattening of economic and cultural advantages of developed countries the use of the Internet and technology for instantaneous communication. the reduction in travel times and the ubiquity of global exchange and travel. the growth of globalization. the increased use of global currencies.

the flattening of economic and cultural advantages of developed countries