MIS Chapter 12

Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance? TPS DSS ESS CDSS MIS

ESS

An information system which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of ESS. CDSS. MIS. DSS. GIS.

ESS.

A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group. GDSS CDSS DSS ESS GIS

GDSS

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps? DSS Executive support systems location analytics GIS GDSS

GIS

The concept of management ________ describes situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions. roles filters biases risk politics

filters

Mintzberg outlined three categories of managerial roles: interpersonal, informational, and decisional. leading, deciding, and controlling. negotiator, spokesperson, and entrepreneur. cultural, organizational, and technical. operations, management, and executive.

interpersonal, informational, and decisional.

The ________ phase of decision making finds or recognizes a problem, need, or opportunity. intelligence analysis design implementation choice

intelligence

The role of liaison falls into which of Mintzberg's managerial classifications? decisional interpersonal informational leading symbolic

interpersonal

When managers represent their company in the outside world and perform symbolic duties, they are acting in their decisional role. leadership role. informational role. interpersonal role. managerial role.

interpersonal role.

Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments? All four steps are performed by humans with the support of high-speed, high-volume DSS and ESS. Only the initial step is performed by the software; the final three steps are handled by humans. All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow. The first two steps of Simon's framework are eliminated and the final two steps are handled by software algorithms. The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers.

All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.

The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called benchmarks. KPIs. business intelligence. the balanced scorecard method. BPM.

BPM.

________ are visual tools for presenting performance data in a BI system. Ad hoc report creation Dashboards and scorecards Paramaterized reports Scenarios and models Reports and the drill-down feature

Dashboards and scorecards

Which of the following statements best describes the business value of improved decision making? Improved decision making enables senior executives to more accurately foresee future financial trends. Improved decision making strengthens customer and supplier intimacy, which reduces costs. Improved decision making creates a better organizational culture. Improved decision making creates better products. Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.

Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called parameters. the balanced scorecard method. BPM. KPIs. benchmarks.

KPIs.

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of BI. DSS. MIS. GIS. GDSS.

MIS.

Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers? Managers prefer oral forms of communication. Managers give high priority to maintaining a diverse web of contacts. Managers perform a great deal of work at an unrelenting pace. Managerial activities are fragmented. Managers prefer regular, written reports on firm activities.

Managers prefer regular, written reports on firm activities.

Which of the following companies is not one of the top five producers of business intelligence and analytics products? IBM Microsoft SAS Sun SAP

Sun

Which of the following is not one of the Simon's four stages of decision making? implementation design choice intelligence analysis

analysis

The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method. digital dashboard data visualization balanced scorecard KPI predictive analytics

balanced scorecard

Which of the following BI tools or abilities have been driving the movement toward "smart cities?" chi-square analysis data mining OLAP big data analytics predictive analytics

big data analytics

Which of the following is not one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action? business case archives parameterized reports forecasts, scenarios, and models production reports drill down

business case archives

A drawback to high-velocity, automated decision-making systems is that they are unable to be applied to situations outside of the financial world. handle structured decisions. handle semi-structured decisions. handle high volumes of decisions. control themselves and respond to new environments.

control themselves and respond to new environments.

A(n) ________ is a BI feature that presents users with an easy-to-understand visual display of performance information. portal dashboard ad hoc query parameterized report interface

dashboard

The role of entrepreneur falls into which of Mintzberg's managerial classifications? interpersonal decisional informational symbolic

decisional

Predictive analytics is used for all of the following except determining the best routes for product delivery. identifying the most profitable customers. establishing consumer credit scores. anticipate customer response to price changes. forecasting driver's safety.

determining the best routes for product delivery.

GDSS require a small number of attendees in order to maintain high levels of productivity. utilize shared desktop computers to foster collaboration. include specific procedures for priority ranking the order in which participants can respond. are designed specifically for decision making by people working as a group in the same location. enable increasing a meeting size without reducing productivity.

enable increasing a meeting size without reducing productivity.

All of the following managerial roles can be supported by information systems except figurehead. entrepreneur. spokesperson. disseminator. resource allocator.

entrepreneur.

MIS typically produce assumptions, responses to ad-hoc queries, and graphic representations of existing data. new ways of looking at data that emphasize change, flexibility, and rapid response. fixed, regularly scheduled reports based on data extracted from the organization's TPS. scorecards of overall firm performance along predefined key indicators. solutions to semistructured problems appropriate for middle management decision making.

fixed, regularly scheduled reports based on data extracted from the organization's TPS.

ESS (Enterprise support systems) support the structured decision making of senior executives. enable operational managers to create parameterized reports. easily integrate data from different systems. are primarily driven by information derived from a company's transaction processing systems. have the ability to drill down into lower levels of detail.

have the ability to drill down into lower levels of detail.

High-velocity decision making systems are growing rapidly for decisions classed as highly structured. financial. ad hoc. semi-structured. predefined.

highly structured.

GDSS support decisions that require knowledge about the geographic distribution of resources. provide tools that allow managers to visualize data. are typically used with geographically dispersed attendees. are designed to allow meeting attendees to share their thoughts in real-time with their peers. implement structured methods for organizing and evaluating ideas.

implement structured methods for organizing and evaluating ideas.

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are organization, culture, and technology. management support, technical logistics, and user compliance. information quality, information integrity, and information accuracy. organization, environment, culture. information quality, organizational culture, and management filters.

information quality, organizational culture, and management filters.

The dimension of ________ describes whether the structure of data is consistent within an information source. completeness accuracy integrity consistency validity

integrity

Which of the following is not one of the five classical functions of managers? leading organizing controlling planning deciding

leading

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs? business analysts operational employees senior executives IT developers middle managers

middle managers

Behavioral models of management sees managers as being ________ than does the classical model. more well organized more systematic more reflective less reactive more informal

more informal

According to Mintzberg, managers in their informational role act as negotiators. leaders. figureheads for the organization. liaisons. nerve centers of the organization.

nerve centers of the organization.

Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence. transactional production business analytical operational

operational

Which of the following are most likely to rely primarily on production reports for their decision-making needs? analytic modelers business analysts executives operational supervisors senior managers

operational supervisors

Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter? managerial users and methods organizational environment platform user interface data from the business environment

organizational environment

A(n)________ report is produced when a user enters various values in a pivot table to filter data. drill-down SQL production ad hoc parameterized

parameterized

BI that is designed to determine the most likely effects of changes in the business environment is called environmental analytics. statistical modeling. big data analytics. predictive analytics. parameterized reports.

predictive analytics.

Which of the following is not an example of a BI predefined production report? direct and indirect spending workforce demographics revenue forecasts order cycle time supplier performance

revenue forecasts

The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions. procedural semistructured ad hoc unstructured structured

semistructured

A pivot table is a(n) spreadsheet tool that displays two or more dimensions of data in a convenient format. chart tool that can rotate columnar data quickly and visually. integral data visualization tool used in digital dashboards and scorecards. type of relational database. tool for performing sensitivity analysis.

spreadsheet tool that displays two or more dimensions of data in a convenient format.

Checking store inventory is an example of a(n) ________ decision. structured procedural unstructured ad hoc semistructured

structured

If you can follow a definite procedure to make a business decision, you are making a(n) ________ decision. procedural semistructured ad-hoc structured unstructured

structured

Which type of decision is calculating gross pay for hourly workers? ad hoc structured semistructured unstructured procedural

structured

Which of the following systems support a manager's role as leader of an organization? telepresence systems ESS MIS e-mail decision support systems

telepresence systems

An essential component in the ability of GDSS to contribute to a collaborative environment is providing each attendee with dedicated desktop computers. identifying users informally. using structured methods for evaluating ideas. allowing users to contribute simultaneously. the guarantee of user anonymity.

the guarantee of user anonymity.

Which of the following statements best describes the term business intelligence? information systems involved in business decision making the tools and techniques used to analyze and understand business data the infrastructure for collecting and managing business data software developed exclusively for business management enterprise systems used to make business decisions

the infrastructure for collecting and managing business data

The dimension of ________ in information quality describes whether data is available when needed. timeliness consistency accuracy integrity completeness

timeliness

A well-designed ESS will allow management to analyze big data. create routine production reports as well as view overall business performance. track the activities of competitors. create pivot charts. facilitate group decision making.

track the activities of competitors.

The decision to approve a capital budget is an example of a(n) ________ decision. semistructured unstructured structured ad hoc undocumented

unstructured

Which type of decision is deciding whether to introduce a new product line? recurring structured unstructured procedural nonrecurring

unstructured

When there is no well-understood or agreed-on procedure for making a decision, it is said to be undocumented. unstructured. ad-hoc. documented. semistructured.

unstructured.

Which quality dimension of information is concerned that the data values of an information source fall within a defined range? timeliness consistency completeness validity accessibility

validity