MIS Chapter 12
43) Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments?
A) All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.
51) ________ are visual tools for presenting performance data in a BI system.
A) Dashboards and scorecards
54) Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?
A) GIS
48) Which of the following companies is not one of the top five producers of business intelligence and analytics products?
A) Sun
31) The five classical functions of managers are planning, organizing, deciding, controlling, and
A) coordinating.
36) The role of entrepreneur falls into which of Mintzberg's managerial classifications?
A) decisional
42) Which types of decisions are automated for high-velocity decision making?
A) highly-structured decisions
34) Mintzberg's classification of managerial roles outlines which three main categories?
A) interpersonal, informational, and decisional
53) Which of the following are most likely to rely primarily on production reports for their decision-making needs?
A) operational employees and supervisors
60) A pivot table is a
A) spreadsheet tool that displays two or more dimensions of data in a convenient format.
23) The type of decision that can made by following a definite procedure is called a(n) ________ decision.
A) structured
25) Which type of decision is calculating gross pay for hourly workers?
A) structured
46) Which of the following statements best describes the term business intelligence?
A) the infrastructure for collecting and managing business data
61) The information system used by Caesar's Entertainment, which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of
B) ESS.
21) Which of the following statements best describes the business value of improved decision making?
B) Improved decision making results in a large monetary value for the firm as numerous small
64) Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called
B) KPIs.
58) An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of
B) MIS.
62) The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method.
B) balanced scorecard
50) Which of the following is not one of the five main analytic functionalities of BI systems for helping decision makers understand information and take action?
B) business case archives
70) GDSS
B) enable increasing a meeting size without reducing productivity.
57) MIS typically produce
B) fixed, regularly scheduled reports based on data extracted from the organization's TPS.
66) ESS
B) have the ability to drill down into lower levels of detail.
32) In contrast to the classical model of management, behavioral models see the actual behavior of managers as being more
B) informal.
41) The concern that the structure of data is consistent within an information source reflects which quality dimension of information?
B) integrity
30) Which phase of decision making finds or recognizes a problem, need, or opportunity?
B) intelligence
52) Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?
B) managers
49) Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter?
B) organizational environment
45) Which of the following systems support a manager's role as leader of an organization?
B) telepresence systems
24) Which type of decision is deciding whether to introduce a new product line?
B) unstructured
26) The decision to approve a capital budget is an example of a(n) ________ decision.
B) unstructured
22) When there is no well-understood or agreed-on procedure for making a decision, it is said to be
B) unstructured.
59) Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers?
C) Managers prefer regular, written reports on firm activities.
55) Predictive analytics is used for all of the following except
C) determining the best routes for product delivery.
29) Simon's description of decision making consists of which four stages?
C) intelligence, design, choice, and implementation
35) The role of liaison falls into which of Mintzberg's managerial classifications?
C) interpersonal
37) According to Mintzberg, managers in their informational role act as
C) nerve centers of the organization.
56) Which of the following is not an example of a BI predefined production report?
C) revenue forecasts
28) Checking store inventory is an example of a(n) ________ decision.
C) structured
40) The concern that data values of an information source fall within a defined range reflects which quality dimension of information?
C) validity
65) The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called
D) BPM.
63) Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance?
D) ESS
47) Business intelligence would be useful for analyzing and decision making in which of the following situations?
D) all of the above
67) A well-designed ESS will allow management to
D) all of the above.
68) GDSS
D) implement structured methods for organizing and evaluating ideas.
44) Which of the following is a disadvantage of high-velocity, automated decision-making systems?
D) inability to control themselves and respond to new environments
39) As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are
D) information quality, organizational culture, and management filters.
38) Which of the following managerial roles is not supported by information systems?
D) negotiator
27) The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.
D) semistructured
69) An essential component in the ability of GDSS to contribute to a collaborative environment is
D) the guarantee of user anonymity.
33) Behavioral models of managers find that, from observation, managers
D) typically work in a fragmented manner, with only 10% of activities exceeding an hour in duration.
1) Improving the quality of high-value decision making by an executive will save an organization far more money than improving the quality of lesser-value decisions made at a lower level.
False
11) DSS are a special category of GIS.
False
15) DSS primarily address structured problems.
False
19) Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS.
False
20) During a GDSS meeting, the attendees control the use of GDSS tools.
False
4) Middle management face primarily unstructured decisions.
False
8) The implementation phase of Simon's decision-making model includes choosing among solution alternatives.
False
9) The first stage in Simon's decision-making process model is the design stage.
False
10) The classical model of management does not address what exactly managers do when they plan, decide things, and control the work of others.
True
12) A geographic information system is a decision support system designed specifically to work with spatial information.
True
13) MIS typically produce fixed, regularly scheduled reports based on data extracted and summarized from the firm's underlying transaction processing systems.
True
14) Data visualization technologies are used to help human users see patterns and relationships in large amounts of data.
True
16) What-if analysis works forward from known or assumed conditions.
True
17) Backward sensitivity analysis software is used for goal seeking.
True
18) GDSS facilitate the solution of unstructured problems by a set of decision makers working together as a group in either the same location or different locations.
True
2) Unstructured decisions are novel and nonroutine, and there is no well-understood or agreed-on procedure for making them.
True
3) A structured decision can be made by following a well-defined set of procedures. No "feel" or intuition is necessary.
True
5) Structured decision making is most prevalent at lower organizational levels.
True
6) Big data is commonly used to analyze and predict consumer preferences.
True
7) The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization.
True
