MIS Chapter 14

To review a project's tasks and their interrelationships, you would use a _____.

(A) PERT chart

Users prefer systems that ____.

(A) are oriented to facilitating organizational asks and solving business problems

Internal integration tools _____.

(A) enable a project to have sufficient technical support for project management and development

Which of the following is NOT responsibility of effective change management?

(A) integrating legacy systems

The central method used in a portfolio analysis is to ____.

(A) inventory all of the organization's information systems projects and assets.

The criteria used for evaluation in a scoring model are usually determined by _____.

(A) lengthy discussions among the decision-making group

The level of a project's risk is influenced primarily by ____.

(A) project size, project structure, and the level of technical expertise

In sociotechnical design ______?

(A) separate sets of technical and social design solutions are developed and compared

According to your reading of the chapter, change management is a process that ______.

(A) should be addressed before a project is developed

Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it?

(B) Gantt chart

The ______ is directly responsible for the individual systems project.

(B) Project Team

Which of the following statements best describes the effect of project structure on overall project risk?

(B) Projects with relatively undefined goals are more likely to be subjected to users changing requirements and run a higher risk of not satisfying project goals.

Formal planning and control tools _____.

(B) enable a project manager to properly document and monitor project plans

One example of an implementation problem is ____.

(B) inadequate user training

An example of using an external integration tool would be to _____.

(B) include user representatives as active members of the project team

The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment (ROI), the net present value, and the _____.

(B) internal rate of return

As discussed in the chapter, which of the following is NOT one of the immediate consequences of inadequate software project management?

(B) organizational conflict

The central method used in a scoring model is to ____.

(B) perform a weighted comparison of the criteria used to evaluate a system.

The ______ consists of systems analysts, specialists, from the relevant end-user business areas, application programmers, and perhaps database specialists.

(B) project team

The major variables in project management are _____.

(B) scope, time, cost, quality, and risk.

Which method is used to assign weights to various features of a system?

(B) scoring model

To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use ____.

(B) the real option pricing model

On average, private sector IT projects underestimate budget and delivery time of systems by _______ percent.

(C) 50

The ______ reviews and approves plans for systems in all divisions.

(C) IS steering committee

The most widely used project management software today is _____.

(C) Microsoft Project

Which of the following types of projects is most likely to fail?

(C) a business process redesign project that restructures workflow and responsibilities

You have been hired by a pharmaceutical company to evaluate its inventory of systems and IT projects. Which types of projects would be best avoided?

(C) all high-risk, low benefit projects.

In CFS analysis, it is important to _____.

(C) distinguish between organizational and individual CSFs

Which type of tool helps project managers identify bottlenecks in project development?

(C) formal planning and control tools

The organizational activities working towards the adoption, management, and routinization of a new information system are called ______.

(C) implementation

Which of the following is NOT a tangible benefit of information systems?

(C) improved resource control

A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n) _____.

(C) information systems plan

ROPMs value information systems similar to stock options, in that _____.

(C) initial expenditures on IT projects are seen as creating the right to pursue and obtain benefits from the system at a later date.

Which method would you use is used to develop risk profiles for a firm's information system projects and assets?

(C) portfolio analysis

At the top of management structure of information systems projects in a large company is ______.

(C) the corporate strategic planning group.

The project risk will rise if the project team and the IS staff lack ____.

(C) the required technical expertise

In using a portfolio analysis to determine which IT projects to pursue, you would ____.

(D) balance high-risk, high reward projects with lower-risk projects

External planning and controls tools ____.

(D) consist of ways to link the work of the implementation team with users at all organization levels

Which of the following is NOT one of the activities of the systems analyst?

(D) formulation of capital budgeting models

An example of using an internal integration tool would be to ____.

(D) hold frequent project team meetings

Which of the following is a limitation of using a financial approach to evaluate information systems?

(D) inability to assess costs from organizational disruption

The principal method used in CFS analysis is to ______.

(D) interview a small number of top managers to identify their goals and criteria for achieving success.

All of the following are intangible benefits of information systems EXCEPT _____.

(D) reduced workforce

The worth of systems from a financial perspective essentially revolves around the issue of ___.

(D) return on invested capital

In working with ROPMs and options valuation, a call option is a(n) _____.

(D) right to purchase or sell an asset a later date at a fixed price.

A CSF approach to establishing an enterprise's informational requirements is especially suitable for _____.

(D) the development of DSSs and ESSs.

Which of the following is NOT an organizational factor in systems planning and implementation?

(D) user interface

The communications gap between users and systems designers is created by their differences in _____.

(F) All of the above

Which of the following tools would you use to control risk factors in an information systems project?

(F) all of the above

You are using a capital budgeting method to asses the worth of your company's new information system. Which of the following costs would you include in measuring the cash outflow?

(F) both B and C

A Gantt chart graphically depicts project tasks and their interrelationships.

False

A benefit of using TCO analysis to evaluate an information technology investment is that it is able to incorporate intangible and "soft" factors such as benefits and complexity costs.

False

Mandatory use of a system is one effective way of overcoming user resistance to an information system.

False

More timely information is a tangible benefit of information systems.

False

The goal of sociotechnical design is to create systems with better user interfaces and contribute to fewer health issues.

False

The information systems steering committee is composed of information systems managers and end-user managers responsible for overseeing several specific information systems projects.

False

User concerns and designer concerns are usually the same at the beginning of the project but may diverge later as the system is built.

False

An information system project's scope is directly related to its business requirements.

True

An information systems plan contains a statement of corporate goals and specific how information technology will support the attainment of those goals.

True

Between 30 and 40 percent of all software projects are "runaway" projects that far exceed original schedule and budget projections.

True

Counterimplementation refers to a deliberate strategy to thwart the implementation of an information system or an innovation in an organization.

True

If an intended benefit of an IT project is improved decision making, managers should develop a set of metrics to quantify the value of an improved decision.

True

Intangible benefits cannot be immediately quantified but may lead to quantifiable gains in the long run.

True

Real options pricing models use the concept of options valuation borrowed from the financial industry.

True

Scoring models are used most commonly to support decision rather than as the final arbiters of system selection.

True

The design of jobs, health issues, and the end-user interface of information systems are all considerations in the field of ergonomics.

True

The larger systems project, the more risk the project runs in terms of being completed on time, within budget, and according to project requirements.

True

The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.

True

The systems analyst is the catalyst for the entire change process and is responsible for making sure that everyone involved accepts the changes created by a new system.

True

Transaction and clerical systems that displace labor and save space typically produce more measurable, tangible benefits than management information systems.

True