MIS Chapter 5

23) Enterprise infrastructure requires software that can link disparate applications and enable data to flow freely among different parts of the business.

TRUE

56) Which of the following involves practices and technologies to minimize the environmental effects of manufacturing and managing computing devices? A) Capacity planning B) Cloud computing C) Green computing D) Utility computing E) On-demand computing

C) Green computing

18) Client/server computing is a primary example of centralized processing.

FALSE

20) Application server software is responsible for locating and managing stored webpages.

FALSE

21) IT infrastructure consists of only those physical computing devices required to operate the enterprise.

FALSE

19) In N-tier computing, significant parts of website content, logic, and processing are performed by different servers.

TRUE

95) Scalability refers to the ability of a computer, product, or system to expand to serve a large number of users without breaking down.

TRUE

90) Hardware and software acquisition costs account for about ________ percent of TCO. A) 20 B) 40 C) 50 D) 75 E) 90

A) 20

16) ________ states that the value or power of a network grows exponentially as a function of the number of network members. A) Metcalfe's Law B) Moore's Law C) Law of scalability D) Law of outsourcing E) Law of networks

A) Metcalfe's Law

47) Which of the following types of computing involves purchasing computing power from a remote provider and paying only for the computing power used? A) On-demand B) Grid C) Edge D) Autonomic E) Quantum

A) On-demand

2) Which of the following is not an IT infrastructure service component? A) Operating system software B) Computing platforms to provide a coherent digital environment C) Physical facilities management to manage the facilities housing physical components D) IT management services to plan and develop the infrastructure and provide project management E) IT education services that provide training to employees

A) Operating system software

35) Which of the following is an example of a legacy system? A) Transaction processing system running on a mainframe B) Scalable grid computing system C) Web services running on a cloud computing platform D) MDM software E) Quantum computing system

A) Transaction processing system running on a mainframe

11) Which of the following is a multitasking, multi-user, operating system developed by Bell Laboratories that operates on a wide variety of computing platforms? A) Unix B) Linux C) OS X D) COBOL E) DOS

A) Unix

14) Which of the following became the standard PC in the Personal Computer Era? A) Wintel PC B) DOS PC C) MITS PC D) Altair E) Apple II

A) Wintel PC

73) Which of the following is the foundation technology for web services? A) XML B) HTML C) SOAP D) UDDI E) SCSI

A) XML

70) Running a Java program on a computer requires: A) a Java Virtual Machine to be installed on that computer. B) a Java Virtual Machine to be installed on the server hosting the Java applet. C) a miniature program to be downloaded to the user's computer. D) no specialized software, as Java is platform-independent. E) the Mozilla Firefox browser and no other browsers.

A) a Java Virtual Machine to be installed on that computer.

50) The marketplace for computer hardware: A) has become increasingly concentrated in top firms. B) has expanded to include a wide variety of start-up and mobile-computing firms. C) has moved significantly to Asian firms. D) has been decimated by mobile and cloud computing. E) has begun moving away from blade servers.

A) has become increasingly concentrated in top firms.

54) A(n) ________ is an integrated circuit to which two or more processors have been attached for enhanced performance and reduced power consumption. A) multicore processor B) legacy processor C) scalable processor D) aggregate circuit E) green circuit

A) multicore processor

33) Software that manages the resources of the computer is called: A) operating system software. B) application software. C) data management software. D) network software. E) web services software.

A) operating system software.

77) The practice of contracting custom software development to an outside firm is commonly referred to as: A) outsourcing. B) scaling. C) service-oriented architecture. D) application integration. E) utility computing.

A) outsourcing.

75) Prewritten, commercially available sets of software programs that eliminate the need for a firm to write its own software programs for certain functions, are referred to as: A) software packages. B) mashups. C) outsourced software. D) open-source software. E) service level agreements.

A) software packages.

72) Sets of loosely coupled software components that exchange information with each other using standard web communication standards and languages are referred to as: A) web services. B) EAI software. C) SOA. D) SOAP. E) SaaS.

A) web services.

5) Place the following eras of IT infrastructure evolution in order, from earliest to most recent: 1. Cloud Computing Era; 2. Client/Server; 3. Enterprise Era; 4. Personal Computer; and 5. Mainframe and Minicomputer. A) 5, 2, 3, 4, 1 B) 5, 4, 2, 3, 1 C) 4, 5, 2, 3, 1 D) 5, 4, 2, 1, 3 E) 4, 5, 3, 2, 1

B) 5, 4, 2, 3, 1

51) Which of the following is the most popular mobile operating system? A) Linux B) Android C) Chrome OS D) iOS E) Unix

B) Android

15) ________ uses individual atoms and molecules to create computer chips and other devices. A) Virtualization B) Nanotechnology C) Quantum computing D) A minicomputer E) On-demand computing

B) Nanotechnology

78) A formal contract between customers and their service providers that outlines the specific responsibilities of the service provider and to the customer is called a(n): A) SOA. B) SLA. C) TCO. D) RFQ. E) SaaS.

B) SLA.

89) Which of the following refers to the ability of a computer, product, or system to expand to serve a larger number of users without breaking down? A) Modality B) Scalability C) Expandability D) Disintermediation E) Customizability

B) Scalability

44) Which of the following is a recent addition to the mobile digital platform? A) Quantum computing devices B) Wearable computing devices C) Cloud computing devices D) Grid computing devices E) Green computing devices

B) Wearable computing devices

34) A SAN is a ________ network. A) server area B) storage area C) scalable architecture D) service-oriented architecture E) software arrangement

B) storage area

12) Which of the following is the network standard for connecting desktop computers into local area networks that enabled the widespread adoption of client/server computing and local area networks and further stimulated the adoption of personal computers? A) TCP/IP B) COBOL C) Ethernet D) ASCII E) Linux

C) Ethernet

92) How would you determine the market demand for your firm's IT services? A) Perform a TCO analysis B) Benchmark your services C) Hold focus groups to assess your services D) Analyze sales returns on key investments E) Perform a stress test

C) Hold focus groups to assess your services

69) Which of the following statements about Linux is not true? A) It plays a major role in the back office running local area networks. B) It is available in free versions downloadable from the Internet. C) It has garnered 20 percent of the server operating system market. D) Linux applications are embedded in cell phones, smartphones, netbooks, and other handheld devices. E) Linux works on all the major hardware platforms.

C) It has garnered 20 percent of the server operating system market.

38) ________ interfaces allow users to employ one or more fingers to manipulate objects on a screen without a mouse or keyboard. A) Hypertouch B) Nanotech C) Multitouch D) Linux E) Scalable

C) Multitouch

74) Which of the following refers to a set of self-contained services that communicate with each other to create a working software application? A) Web services B) EAI software C) SOA D) SOAP E) Prepackaged software

C) SOA

36) Which of the following is not an example of a wearable computing device? A) Smartwatch B) Smart glasses C) Smartphones D) Activity trackers E) Smart ID badges

C) Smartphones

46) Which of the following enables a single physical resource (such as a server or a storage device) to appear to the user as multiple logical resources? A) Cloud computing B) Autonomic computing C) Virtualization D) Multicore processing E) Ubiquitous computing

C) Virtualization

10) Today's nanotechnology-produced computer transistors are roughly equivalent in size to: A) the width of a fingernail. B) a human hair. C) a virus. D) an atom. E) a grain of sand.

C) a virus.

68) Linux is: A) primarily concerned with the tasks of end users. B) designed for specific machines and specific microprocessors. C) an example of open-source software. D) especially useful for processing numeric data. E) poorly suited to power fast computers.

C) an example of open-source software.

71) A software program with a graphical user interface for displaying web pages and for accessing the web and other Internet resources is called a web: A) service. B) client. C) browser. D) app. E) beacon.

C) browser.

49) Firms that allow employees to use their own devices are embracing which of the following? A) Wearable computing B) Mobile consolidation C) Cloud computing D) BYOD E) Self computing

D) BYOD

41) Which of the following is not an example of the mobile digital platform? A) Tablets B) Kindle C) Cell phones D) CRM E) Apps

D) CRM

66) Which type of software is created and updated by a worldwide community of programmers and available for free? A) Software packages B) Mashups C) Outsourced D) Open source E) Closed source

D) Open source

42) All of the following are current hardware platform trends except: A) green computing. B) virtualization. C) cloud computing. D) Unix. E) quantum computing.

D) Unix.

65) ZipRealty, which combines Google Maps with real estate data, is an example of: A) cloud computing. B) SOA. C) a widget. D) a mashup. E) a web service.

D) a mashup.

4) A(n)________ is used to communicate between a user and an organization's back-end systems. A) public server B) private server C) legacy server D) application server E) blade server

D) application server

7) A client computer networked to a server computer, with processing split between the two types of machines, is called a(n): A) service-oriented architecture. B) on-demand architecture. C) multi-tiered client/server architecture. D) two-tiered client/server architecture. E) divided architecture.

D) two-tiered client/server architecture.

45) At what percent of capacity do most servers operate? A) 100% B) 80-90% C) approximately 70 percent D) 40-50% E) 15-20%

E) 15-20%

53) Which of the following is not an example of the consumerization of IT? A) Google Apps B) Dropbox C) Facebook D) Gmail E) Amazon Web Services

E) Amazon Web Services

37) ________ are computers consisting of a circuit board with processors, memory, and network connections that are stored in racks. A) Mainframes B) Rack servers C) Cloud servers D) Hybrid servers E) Blade servers

E) Blade servers

32) Which of the following is a leading networking hardware provider? A) Dell B) Intel C) Seagate D) IBM E) Cisco

E) Cisco

67) Which of the following is not one of the current software platform trends? A) Web services and service-oriented architecture B) Open-source software C) HTML5 D) Software outsourcing E) Multicore processors

E) Multicore processors

52) Which of the following is not one of the NIST defined characteristics of cloud computing? A) Ubiquitous network access B) Location-independent resource pooling C) On-demand self service D) Measured service E) Reduced elasticity

E) Reduced elasticity

91) Which model can be used to analyze the direct and indirect costs to help firms determine the actual cost of specific technology implementations? A) Supply and demand B) Return on investment C) Breakeven point D) Cost-benefit analysis E) Total cost of ownership

E) Total cost of ownership

76) ________ are created by combining and customizing components from different online software applications. A) Apps B) Web browsers C) SaaS D) Web services E) Web mashups

E) Web mashups

17) Which of the following factors does not help explain why computing resources today are even more available than in previous decades? A) Network economics B) Law of mass digital storage C) Moore's law D) Declining communications costs and the Internet E) Widespread rejection of technology standards

E) Widespread rejection of technology standards

79) ________ provides a standard format for data exchange, enabling web services to pass data from one process to another. A) HTML B) HTML5 C) Java D) Chrome OS E) XML

E) XML

9) Interpretations of Moore's law assert that: A) computing power will eventually level off. B) transistors decrease in size 50% every two years. C) data storage costs decrease by 50% every 18 months. D) PCs decrease in market share by 9% every 5 years. E) computing power doubles every 18 months.

E) computing power doubles every 18 months.

13) The development of TCP/IP occurred during the ________ era. A) cloud and mobile computing B) general-purpose mainframe and minicomputer C) client/server era D) personal computer E) enterprise computing

E) enterprise computing

55) SaaS refers to: A) supplying online access over networks to storage devices and storage area network technology. B) managing combinations of applications, networks, systems, storage, and security as well as providing Web site and systems performance monitoring to subscribers over the Internet. C) self-contained services that communicate with each other to create a working software application. D) easy-to-use software tools for displaying Web pages. E) hosting and managing access to software applications delivered over the Internet to clients on a subscription basis.

E) hosting and managing access to software applications delivered over the Internet to clients on a subscription basis.

43) The ability to be in multiple states at once, dramatically increasing processing power, is a hallmark of: A) co-location. B) edge computing. C) grid computing. D) utility computing. E) quantum computing.

E) quantum computing.

48) All of the following are cloud computing services except: A) infrastructure as a service. B) platform as a service. C) software as a service. D) on-demand computing. E) virtualization as a service.

E) virtualization as a service.

59) Quantum computing is not yet available to the general public.

FALSE

81) Web services can exchange information between two different systems only if the operating systems and programming languages upon which the systems are based are identical.

FALSE

22) An application server may reside on the same computer as a web server or on its own dedicated computer.

TRUE

26) Microsoft is the market leader in client/server networking.

TRUE

27) Cloud computing is the fastest growing form of computing.

TRUE

39) The operating system is used to manage the computer's activities.

TRUE

57) In green computing, reducing computer power consumption is a top priority.

TRUE

80) Java software is designed to run on any computing device, regardless of the specific microprocessor or operating system it uses.

TRUE

82) Whereas HTML is limited to describing how data should be presented in the form of Web pages, XML can perform presentation, communication, and data storage tasks.

TRUE

83) Hypertext markup language specifies how text, graphics, video, and sound are placed on a webpage.

TRUE

84) A service-oriented architecture is set of self-contained services that communicate with each other to create a working software application.

TRUE

24) It is much easier to eliminate a cloud service than to remove functionality from a company's core internal systems.

TRUE

25) In financial services firms, investments in IT infrastructure represent more than half of all capital invested.

TRUE

85) Today, many business firms continue to operate legacy systems because they meet a business need and would be costly to replace.

TRUE

6) The introduction of the minicomputer: A) allowed computers to be customized to the specific needs of departments or business units. B) strengthened centralized computing. C) offered new, powerful machines at higher prices than mainframes. D) represented the rise of Microsoft. E) was dominated by IBM.

A) allowed computers to be customized to the specific needs of departments or business units.

94) The decision to purchase your own IT assets or rent them from external providers is also referred to as the rent-versus-buy decision.

TRUE

8) In a multi-tiered network: A) the work of the entire network is centralized. B) the work of the entire network is balanced over several levels of servers. C) processing is split between clients and servers. D) processing is handled by multiple, geographically-remote clients. E) processing is located in the cloud.

B) the work of the entire network is balanced over several levels of servers.

3) Specifications that establish the compatibility of products and the ability to communicate in a network are called: A) network standards. B) telecommunications standards. C) technology standards. D) Internet standards. E) compatibility standards.

C) technology standards.

1) Which type of infrastructure service provides data, voice and video connectivity to employees, customers, and suppliers? A) Networking B) Telephone C) VOIP D) Telecommunications E) Data management

D) Telecommunications

93) Which of the following is not one of the main six factors to consider when evaluating how much your firm should spend on IT infrastructure? A) Your firm's business strategy B) The IT investments made by competitor firms C) Market demand for your firm's services D) Your firm's organizational culture E) Information technology assessment

D) Your firm's organizational culture

28) Exponential growth in the number of transistors and the power of processors is expected to increase for the foreseeable future.

FALSE

40) SANs maintain a series of servers and provide fee-paying subscribers with space to maintain their websites.

FALSE

58) Quantum computing is implemented primarily with enterprise or ISP servers.

FALSE

96) TCO refers to the original cost of purchased technology: both hardware and software.

FALSE