MIS Chapter 7-12 Test Review
_________ comprises the vast majority of e-commerce by volume.
B2B
________ is the loss of a certain percentage of customers over time
Customer churn
Only a few ________ satellites are needed for global coverage.
GEO
You have satellite TV. Providers use ________ satellites to get this service to you.
GEO
________ satellites are stationary relative to a point on the Earth.
GEO
The ________ function is responsible for managing the organization's supply chain.
POM
________ reports are produced at scheduled intervals.
Routine
The leading ERP software vendor is _________.
SAP
________ transmission systems can have a large coverage area but their signals experience propagation delay.
Satellite
___________ decisions deal with routine and repetitive problems.
Structured
As a purchasing manager, you have to purchase widgets every week to replenish your inventory. This is a(n) ________ decision.
Structured, Unstructured
A(n) ________ report displays a greater level of detail.
drill-down
Considering the nature of decision, acquiring and using resources efficiently in accomplishing organizational goals is
management control.
Gift cards are _________ cards.
stored-value money
In ________, recipients of your marketing notices send information about your product to their friends.
viral marketing
Organizations do NOT typically use wikis to _________.
follow consumers' social networking comments
A ________ system is a mathematical technique for estimating future sales.
sales forecasting
________ transmission systems can have a large coverage area but are expensive.
Satellite
__________ decisions deal with "fuzzy", complex problems.
Structured, Unstructured
Social computing has vastly altered both the expectations of customers and the capabilities of corporations in the area of _________.
CRM
In ________, businesses request quotes from suppliers.
electronic tendering
________ is when a business sells a group of products or services together at a lower price than their combined individual prices.
Bundling
________ is an approach that integrates various automated factory systems.
CIM
If your organization collects transactions and processes them at night, this is called _________.
batch processing
Verification/testing of the proposed solution and picking an option occur in the _____ phase of the IDC.
choice
A transaction is any business event that generates ________ worthy of being captured and stored in a database
data
LinkedIn's main market segment is _________.
high-skill jobs
You are a musician. You only sell your songs on iTunes. This is an example of a _________ business
virtual
You adopt a child and need to update your healthcare benefits to include that new child. This is an example of _________ e-commerce.
B2E
_________ organizations are purely physical.
Brick-and-mortar
________ collects data on its users' past.
_______ is NOT a stage in the IDC.
Information
A moderate number of ________ satellites are needed for global coverage.
MEO
________ satellites move a little relative to a point on the Earth.
MEO
________ is the number of shares of the company's stock outstanding multiplied by the price per share of the stock.
Market capitalization
________ is NOT an example of collaborative consumption.
Mass customization
________ transmission systems are relatively inexpensive but must have unobstructed line of sight.
Microwave
________ is how new employees acquire the necessary knowledge, skills, and behaviors to become effective members of the organization.
Onboarding
_______ transmission systems have signals that pass through walls but they are susceptible to snooping unless encrypted.
Radio
_________ decisions are partially routine and partially complex.
Semistructured
Every year, you have to give each of your employees a performance review and decide whether they have earned a raise. This is a(n) ________ decision.
Semistructured, Unstructured
A(n) ________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data.
TPS
________ is an example of microblogging.
________ is a strategy in which the salesperson provides customers with the opportunity to purchase related products or services of greater value in place of, or along with, the consumer's initial product or service selection.
Upselling
The optimal result of the organization's CRM efforts is to ________ the number of high-value repeat customers while ________ customer churn.
maximize; minimizing
A ________ system is a comprehensive source of information regarding products and services.
product knowledge
A _________ system lists potential customers or customers who have purchased related products; that is, products similar to those that the salesperson is trying to sell to the customer.
sales lead tracking
_________ cards contain a chip that can store a large amount of information as well as on a magnetic stripe for backward compatibility.
smart
Management is a process by which an organization achieves its goals (called ______) through the use of resources (called _______).
the output; inputs
________ systems are important because customers are ________ powerful than ever; these systems put the intimacy back into customer service.
CRM; more
________ transmission systems transmit data through electromagnetic waves.
Microwave
________ advertising is a sales pitch that fits into the flow of information being shown.
Native
Validation of the model and answering the question "what are my options" occur in the _____ phase of the IDC.
design
Social ________ is the monitoring, collection, and analysis of socially generated data to make strategic decisions.
intelligence
A(n) ________ report summarizes the performance of critical activities.
key indicator
With ________, customers use the internet to self-configure products or services.
product customization
Many experts believe ________ is the solution to the challenge of making money from social networking sites and social commerce sites.
advertising
Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report.
ad hoc
A ________ system tracks all communications between the company and the customer, the purpose of each communication, and any necessary follow-up.
contact management
You use your smartphone to look up how much money you have in your bank account. This is an example of _________ commerce.
mobile