MIS Exam 1
in 2014, american business will spend approximately _____ on information systems hardware, software, and telecommunications equipment
$600 billion
according to research, _____ of a firm's profits can be explained by alignment of IT with business
50%
A(n) ________ signal is a discrete, binary waveform. A. digital B. tenuous C. business process D. analog E. ERD
A
802.11 is also known as ________. A. hardware B. Wi-Fi C. XML D. XBRL E. www
B
A router is a communications processer used to route ________ through different networks. A. databases B. packets of data C. data drivers D. data blasts E. data cycles
B
A(n) ________ uses the Internet to create a secure network connection. A. management systems private network (MSPN) B. virtual private network (VPN) C. information systems private network (ISPN) D. technology private network (TPN) E. systems private network (SPN)
B
An Internet Protocol (IP) address ________. A. is a 16-bit number assigned only to servers on the Internet B. is a 32-bit number assigned to every computer on the Internet C. contains the mailing zip code of the network D. is a 32-bit number assigned only to servers on the Internet E. is a 16-bit number assigned to every computer on the Internet
B
The domain extension .mil represents ________. A. manufacturing sites B. the U.S. Military C. commercial sites D. educational institutions E. business firms
B
The number of cycles per second that can be sent through a network medium is calculated in ________. A. data per second B. hertz C. seconds D. minutes E. bytes per second
B
The ________ is the world's most extensive, public communication system. A. Google search engine B. Internet C. Intranet D. LAN E. Datanet
B
The world's largest network is the ________. A. intranet B. Internet C. enterprise system D. digital firm E. brick-and-mortar
B
Coaxial cable is a(n) ________ for linking network components. A. processing device B. database system C. connection medium D. output device E. input device
C
The Domain Name System (DNS) converts ________ to ________. A. IP addresses; domain names B. data; zip codes C. domain names; IP addresses D. IP addresses; zip codes E. zip codes; IP addresses
C
________ are used to track movements of products through the supply chain. A. Digital footprints B. System trackers C. RFIDs D. Digital trackers E. Digital firms
C
according to your readings, ___________ was able to link external suppliers, which allowed it to obtain more than 70 percent of parts from outside organizations
Chrysler
A network that spans between Montana and Washington is a(n) ________. A. unorganized network B. binding network C. local area network D. wide area network E. nationwide network
D
A small business that connects personal devices within a 500-meter radius is a(n) ________. A. wide area network B. unorganized network C. worldwide network D. local area network E. binding network
D
Bluetooth is another name for the ________ wireless networking standard. A. coaxial B. 802.11 C. database of D. 802.15 E. Wi-Fi
D
Digital information transfer speeds are measured in ________. A. bytes per second B. bytes per minute C. bits per minute D. bits per second E. data per second
D
If a computer is sending a file, and a packet being sent is damaged, the ________ computer asks the ________ computer to retransmit it. A. sending; receiving B. network cable; receiving C. receiving; end-user D. receiving; sending E. receiving; network cable
D
Slicing digital messages into parcels is called ________. A. packet drops B. bit firms C. network binders D. packet switching E. digital footprints
D
TCP/IP was original developed in the 1970s to support ________. A. Web developers B. e-commerce organizations C. database managers D. the Department of Defense E. the U.S. Treasury
D
A ________ links two or more computers which enable the sharing of information. A. hardware B. cloud computing C. spreadsheets D. social media E. network
E
EarthLink and NetZero are examples of ________. A. databases B. data mining companies C. processing devices D. social media E. Internet service providers
E
On a client/server system, most of the powerful processing is handled by the ________. A. input devices B. software C. client D. data connection E. server
E
_______________ is the world's largest search engine
__________________ includes the strategy and policies for using information technology within an organization
IT governance
____ deals with both behavioral and technical issues regarding information systems and employees
MIS
_______ scans data and can help identify a man at a ticket counter who shares a phone number with a known terrorist
NORA
__________ developed the competitive forces model
Porter
based on your reading, __________ may not benefit as much as other organizations by having an online presence
TJ Maxx
____________________ became high-tech in order to create interactive resorts which encompass diverse and expansive skiing with world-class customer care and exquisite quest experience
Vail Ski Resort
Wolters Kluwer, a leading global information services and publishing company, needed ___________________________________ to provide the foundation for a social network within the company
a central resource that would support dynamic knowledge-sharing
which of the following is not an example of a company's transaction processing system?
a company's internal email system
a display which presents graphs and charts of key performance indicators on a single screen for managing a company is called
a digital dashboard
in most cases, a business ecosystem includes
a few keystone firms
An extranet is a system that shares data ______________________
across multiple organizations
companies analyzing huge amounts of data, social media, and other data points represent an emerging area of
big data
a ____________ __________ includes interdependent network of suppliers, distributors, and outsourcing firms
business ecosystem
___________ ______________ provides software tools that help managers and other enterprise users make more informed decisions
business intelligence
a philosophy on how a company conducts business (i.e. how it produces, delivers, and sells) in the marketplace is called a
business model
a collection of routines for producing goods and services is called a
business process
A company's logically related tasks and behaviors developed to hopefully achieve a specific outcome are called
business processes
in order to solve Kulwer's problem, the company needed a new technology which could
change its organizational culture and business processes for knowledge dissemination and collaborative work
downloading a Kindle e-book from Amazon, buying a computer online at Best Buy, and downloading a music track from iTunes are examples of how information systems help business process ______________________
change the flow of information
in many companies, the information systems department is headed by ___________________________
chief information officer (CIO)
working together as a team to produce a business plan to align strategy with the company's goals is an example of
collaboration
A company that produces a new low cost product based on improved decision making has likely achieved a
competitive advantage
the technical approach to information systems includes
computer science and management science
customer relationship management (CRM) that includes analytical capabilities is often called ______________________
contemporary CRM
a key word in social business is
conversations
businesses that collaborate and use social business often see benefits in productivity, quality, innovation, sales growth, and ______________
customer service
customer relationship management includes __________________________________
customer support applications
a raw facf would be considered
data
A ______ _________ such as a clerk, uses data for things such as scheduling
data worker
______________________________ focus on problems that require supporting more non-routine decision making
decision-support systems (DSS)
if almost all of an organization's significant business relationships are digitally enabled, it would be called a
digital firm
an innovation that dramatically changes the business environment is called a
disruptive technology
what important innovation did the San Francisco Giants recently pioneer?
dynamic ticket pricing
_______________________________ help businesses become more flexible and productive by integrating groups of processes os they focus on efficient management of resources and customer service such as sales, marketing, and accounting
enterprise resource planning (ERP)
________________________ are used by senior managers to make decisions
executive support systems (ESS)
the power of the customer _______ if they have an easy time switching from one company (not having to pay an exit fee) to another
grows
the internet has ___________ competitive rivalry
increased
a raw fact shaped into meaningful form is
information
______________ _____________ includes components that collect, process, store, and distribute information to support decision making and control in a business
information systems
___________ _____________ includes hardware and software an organization needs to compete in a marketplace
information technology
A scanner used to capture a product's code (i.e. SKU) is considered an
input
the world's largest network is the
internet
in the music industry, _____________________ are considered a newer substitute for CD-based music sites
internet music sites
a supply chain management system is considered a type of ___________________ system because it shares data across multiple organizations
interorganizational
using internet technology to create an internal system is called an
intranet
A _______________________________ helps capture, manage, and apply the experience of the organization
knowledge management system
an engineer or scientist is considered a
knowledge worker
___________________________________ provide middle managers with reports on the organization's current performance
management information systems (MIS)
a ________ links two or more computers which enables the sharing of information
network
a virtual company uses _________ to link people, assets, and ideas
networks
the assumption that an MIS professor knows more about normalization than a student is an example of
organizational culture
Sending a copy of an airline ticket to your printer is an example of
output
because Walmart has an efficient inventory replenishing system, they are able to reduce _____________________
overhead costs
a __________ grants the owner an exclusive monopoly on an invention for 20 years
patent
ChoicePoint gathers data from
police
a web interface which presents integrated personalized business content delivered to senior managers is called a
portal
According to the value chain model, operations are considered a ____________________ of the firm
primary activity
according to the value chain model, sales and marketing is considered a ______________________ of the firm
primary activity
Data are converted to information through
processing
Nike sells customized sneakers through NikeiD to establish
product differentiation
the behavioral approach to information systems includes
psychology and sociology
another name for standard operating procedures for creating goods and services are
routines
workers that produce and deliver products and services are called
service workers
if a cookie company uses Facebook to help sell a product, they are embracing
social business
the information systems approach to this textbook is the
sociotechnical approach
in information systems, SaaS stands for
software as a service
According to the value chain model, human resources is considered a ___________________ of the firm
support activity
according to the value chain model, technology is considered a _______________________ of the firm
support activity
___________ include two organizations sharing expertise
synergies
regarding moral dimensions of the information age, __________ _________ includes the issue of what standards should we demand to protect the safety of society
system quality
one advantage of a new company moving as a market entrant is
they are not locked into old plants and equipment
functional systems of a typical business that operate independently of one another are becoming a thing of the past because
they cannot easily share information to support cross-functional business processes
__________________________ are often so central to a business that failure for a few hours can lead to a firm's demise and perhaps that of other firms linked to it
transaction processing systems (TPS)
A __________________ consists of a networked system that can synchronize the value chains of business partners within an industry
value web
