MIS Exam 4 Final

Microsoft ___________ is a popular example of a relational database

Access

Which of the following is TRUE?

Big Data systems perform well because they contain huge amounts of data on which to base their predictions

______________are/is a customer-facing CRM application

CIC

___________systems are important because customers are__________powerful than ever, these systems put the intimacy back into customer service

CRM; more

_________is an approach to managing information across an entire organization

Data Governance

A(n) ____________system integrates existing systems by providing software that connects multiple applications

EAI

Each department or functional area within an organization has its own collection of application programs or ____________; these systems are __________

FAIS; information silos

A byte is six bits

False

A data dictionary contains data about data and is typically used by governments to explain how they track their citizens is a somewhat anonymous fashion

False

Big data focuses on unstructured data

False

Big data generally comes from trusted sources

False

Inbound teleservice is also called telemarketing

False

KMS and neural networks are similar in that they both focus on decision-making

False

Sarbanes-Oxley holds CIOs personally responsible for financial disclosures since they manage the systems that hold financial information

False

The best practices of ERP systems ensure competitive advantage

False

___________flows consist of data related to demand, shipments, orders, returns, and schedules

Information

Databases minimize________; this means__________

Isolation; applications cannot access data associated with other applications

_______delivers the precise number of parts to be assembled into a finished product at precisely the right time; however, the problem is that it pushes even more inventory__________than it would if the supply chain was not using this technique

JIT; upstream

__________is the first evolution of ERP

MRP

A common ERP software vendor is ____________

Oracle

______________portals automate upstream business processes

Procurement

____________is the most popular query language used for interacting with a traditional database.

SQL

A(n) ____________ is typically used to manage inventory

TPS

Considering the types of managers, middle managers are typically the ones that will request ad hoc reports

True

Data consolidation ensures integrated communications between all parts of the organization and the customer

True

FAISs help with streamlining, efficiency, and effectiveness

True

Facebook and Google are exemplars of companies that know how to utilize Big Data to its fullest potential

True

TPSs are critical to success for any enterprise

True

The major causes of ERP implementation failures are typically the business-managed portions of the SDLC

True

You purchase a defective iPhone and return it to the store; this is called a reverse supply chain

True

Which of the following is FALSE of TPSs?

analyze information securely

You decide to purchase SAP but modify it to handle your specific business processes. This is an example of the ________ approach to ERP implementation.

best-of-breed; phased

Which is an accurate representation of the data hierarchy from smallest to largest?

bit, byte, field, record, table, database

Consider the ISP research you did earlier in this semester. Some of you saw package deals where a cable company offered one price for internet and TV. This is an example of ______________

bundling

Cadets are only allowed to have a maximum of one parking spot. This is an example of_______

cardinality

____________ are those data that visitors and customers produce when they visit a website and click on hyperlinks; this type of data is a(n) ____________ source

clickstream data; external

Which of the following is an example of an internal source of data?

corporate databases

Salesforce is a type of ________ CRM system

customer-facing operational

A TPS supports the monitoring, collecting, storage, and processing of _________from the organizations basic business transactions

data

The ________ component of SCM is often referred to as logistics

deliver

Suppose you work for XYZ Corporation. You know you can contribute 6% of your salary to a 401K and the company will match that 100% after 6 years of service because it is in the employee handbook. This is an example of ________.

explicit knowledge

The Internet of Things is an __________source that produces ________data

external; semi-structured

The most recent evolution of ERP is closely associated with ___________

extranets

__________ link(s) business partners over __________ by providing them access to certain areas of each other's corporate ___________

extranets; the internet; intranets

__________is a benefit of ERP

flexibility

Operational CRM systems support _________-office business processes or processes that ________

front; directly interact with customers

Good supply chain management _________ inventory velocity which means a company _________ product time in stock.

increases; minimizes

Data marts and data warehouses are _____________ and ____________

integrated; nonvolatile

Organizations typically invest in cloud-based ERP systems because they are ___________

less expensive

SCM increases efficiency which leads to ________

lower costs for supply chain members and customers

The pull model is also called ________ which means the production process begins with a _________

make-to-order; customer order

_____________ addresses money, labor, production scheduling, purchasing, and inventory management

manufacturing resource planning (MRP II)

A data ____________ is a low-cost, scaled-down version of a data _____________ that is designed for the end-user needs in an individual department

mart; warehouse

The concept of ___________ CRM software is also known as utility computing or_________

on-demand; SaaS

An ERP system has ____________ and ___________

one physical view; multiple logical views

Data marts and data warehouses are organized by business ________and typically use ___________

process; OLAP

The ___________ process originates in the warehouse department and ends in the accounting department

procurement

You recently inherited an Alvin and The Chipmunks "A Chipmunk Christmas" record. Since you dont have a record player, you need to find a way to convert the record into a CD. This is an example of data ______________

rot

____________refers to erratic shifts in orders up and down the supply chain

the bullwhip effect

You purchase the raw metal, glass, and leather to manufacture your new car from various suppliers. You are conducting business ________.

upstream

Which of the following is NOT a characteristic of Big Data?

viscous