MIS FINAL 13
The Deliver-Fast Internet system must be implemented quickly if this new company is to survive. Which conversion style and modules would you recommend
Direct and Whole system
When an organization chooses to convert the separate and distinct modules of a system one module at a time, the organization is using pilot conversion approach.
False
When one or more locations or units within a organization are selected to be converted first as part of a pilot test, this is called phased conversion.
False
With phased conversion, one or more locations or units/work groups within a location is selected to be converted first as part of a pilot test, and if the system passes the pilot test, then the system is installed at the remaining locations.
False
Which of the following is included as a basic step in a change management plan
Motivate adoption
The process of refining the system to take sure that it continues to meet business and organizational needs is called
System Maintenance
When training users from a collectivistic culture it makes sense to use _____.
Team-based learning (TBL)
During a change management process the potential adopters that would readily accept a new system are normally ____%
20-30
APS Systems would like to convert to the new system with very little risk. The ideal conversion strategy for APS Systems would be a conversion style of parallel, piloted, and a modular conversion.
True
Direct conversion, where the new system is turned on and the old system is immediately turned off, is the simplest and most straightforward method, but it is also the most risky because any problems with the new system may seriously disrupt the organization.
True
High uncertainty cultures need extra attention when asked to adopt a new system.
True
In change management to understand the real costs and benefits are less important than the perceived costs and benefits, because people act not on what is true, but on what they believe to be true.
True
Institutionalization refers to ensuring that the system because part of the normal activities of the organization.
True
It makes sense to use computer-based training (CBT) in individualistic cultures because CBT allows the users to go at their pace.
True
Of the potential adopters 40% to 60% are reluctant
True
Online support, the most common form of on-demand training, includes the documentation and help screens built into the system, as well as separate Web sites that provide answers to frequently asked questions.
True
Parallel conversion is less risky than direct conversion because it has a greater chance of detecting bugs that have gone undiscovered in testing; pilot conversion is less risky than either phased or simultaneous conversion because if bugs do occur, they occur in only pilot test locations.
True
Project assessment is not usually performed, yet it can be an important component of organizational learning.
True
Rather than attempting to teach the users all the features of the system, training should instead focus on the much smaller set of activities that users perform on a regular basis and ensure that users are truly expert in those.
True
The change agent is an individual or group of individuals that help the organization transition to the newly installed system.
True
The conversion location in which one or more locations are selected to test the conversion to the new system prior to full implementation is known as pilot conversion.
True
The most common source of a change request is from the operations group that identifies bugs in the system.
True
The project team review focuses on the way in which the project team carried out the project activities
True
The sponsor is the person who wants the change that a new system brings in an organization.
True
The technical process during which the new system replaces the old system is called conversion.
True
Whole system conversion is the conversion module where the separate and distinct modules of the entire system are installed at one time in three or more phases.
True
Install hardware, install software, and convert data are the three steps found in the
conversion
Cold turkey, big bang, and abrupt cut-over are alternative names for _____ conversion
direct
The conversion strategy that will require the least amount of time is
direct conversion of the entire system at all locations simultaneously
Phil and Maryanne would like to provide conversion advice to the TRI-COL company when it converts the manufacturing chemical mixing computer system. TRI-COL produces a very dangerous chemical (limit the risk) used to defoliate the rainforest. What conversion location and style should they recommend
pilot and parallel
Tree stage process for managing organizational change that was developed by Lewin is
unfreeze, move, and refreeze
The highest proportion of potential adopters of a significant organization change will be resistant adopters.
False
The operations group takes care of system maintenance.
False
The simultaneous direct conversion to SAP to replace all of your legacy systems would result in high risk while requiring an enormous amount of time.
False
The three key postimplementation activities are system support, system maintenance, and system assessment.
False
The training delivery method that is most appropriate for a new Executive Information System would be computer-based training.
False
There are two basic strategies to motivating adoption: self-motivation and political. Both strategies are often used simultaneously.
False
Revisions to the management policies and factors that motivate the adoption of the new system are part of the conversion plan.
False
If you decide to upgrade, allow yourself at least _____ to test the upgrade on a separate system before you install it.
1 month
End users from low power distance cultures may have difficulties expressing what they want for fear of offending their bosses.
False
Management has several tools for structuring organization work processes. Establishing standard operating procedures (SOPs) involves establishing behavioral norms and ensuring clear lines of command.
False
New programmers and systems analysts are typically assigned to work on complex new development projects.
False
Which of the following is the most costly aspect of the installation process
Maintenance
Postimplementation activities attempt to _____ the organization after the successful transition to the new system.
Refreeze
