MIS quiz 5,6,7,8
A _______ is a Web site that allows people to post, add, edit, comment, and access information, including a database that keeps a history of all prior versions and changes.
Wiki
Which of the following is an important enabling technology that is used to share similar data across applications over the Web?
XML
When companies deploy supply chain management systems, they are hoping to experience all of the following benefits EXCEPT:
increased time to market.
Enterprise 2.0 offers businesses all of the following advantages EXCEPT _______.
increasing the difficulty of expanding their market share
Which of the following is a limitation of relational database management systems (RDBMS)?
RDBMS are not easily scalable in response to demand variations.
Which of the following is NOT a common purpose of a geographic information system?
Replicate an expert's judgment.
Which of the following is the component of the operational CRM that supports the day-to-day sales activities of an organization?
Sales force automation
The main innovation attributed to Web 2.0 is accredited to _____________________.
Social media
Which of the following involves creating formal groups to identify and assess the volume and sentiment of what is being said about a company, individual, product, or brand?
Social media monitoring
Systems that have been created to support the processing needs of particular business activities in particular departments are termed ___________ applications.
Standalone Applications
The act of _______ involves manually adding metadata to documents and other types of media to help in social cataloging.
Tagging
The notion that organizations will not adopt a new technology unless they see tangible benefits is called ________________.
Technological inertia
Which of the following statements gives the best description of the purpose of collaboration management tools? (Chpt. 5)
These tools are used to facilitate virtual or collocated meetings and manage group activities
Which of the following statements best describes collaboration? (Chpt. 5)
Three people from different departments work together on a sales presentation.
Company A is a supplier to company B and provides information through its value chain to its customer (company B). Company B is a supplier to company C and provides information through its value chain to its customer (company C). Connecting the value chains so that information flows between companies creates a ________ system.
Value System
Traditional task forces are more strategically being replaced with _____________. (Chpt. 5)
Virtual teams
Which of the following is NOT a key process generally supported by supply chain planning modules?
Warehouse layout planning
_______ is the distribution of digital media for on-demand playback on digital media players.
Webcasts
Which of the following is an example of a cloud-based messaging tool?
Which of the following helps visualize key CRM performance metrics?
Digital dashboard
A widely-used tool for asynchronous group communication is the _____________. (Chpt. 5)
Discussion forum
According to the text, the picture phone was first shown by ___________ in the 1960s.
Disney
The outbound logistics core activity is associated with:
Distribution of end products
Organizations that build Internet, intranet, extranet, or mobile applications are utilizing the ______________ support business activity
Technology Development
___________ applications are part of an interorganizational information system that facilitates the upstream flow of information.
Supply chain management
Which of the following is NOT a basic step of business process management?
Surveying customers about product preferences
___________________ CRM systems include technologies such as data mining, decision support, and other business intelligence capabilities.
Analytical
Amazon.com works with external vendors in order to offer vast amounts of products. Which of the following terms refers to the process of obtaining goods from these vendors?
Procure-to-pay Process
The phenomenon of ________ enables companies to use everyday people as a cheap labor force.
Crowdsourcing
The core business process that focuses on after-sale activities is:
Customer Service
The purpose of a(n) _____________ is to support the communication preferences of customers, using multiple communication channels
Customer engagement center
Which of the following statements about data marts is NOT true?
Data marts are considerably more expensive to develop than data warehouses.
________________ algorithms search for hidden patterns in large volumes of data in order to develop predictive models.
Data mining
Which of the following terms refers to computer-to-computer communication following specific standards?
Electronic data interchange (EDI)
By creating an employee portal based on a company intranet, organizations can provide many human resource capabilities to their employees via _____________.
Employee self-service
In an effort to correct the problems associated with standalone systems, organizations have turned to _______________ systems.
Enterprise-Wide
The support activity that ensures that employees have the hardware, software, and network access required to perform their jobs is ________
Infrastructure Activities
A popular synchronous Enterprise 2.0 application that enables multiple participants to communicate is _______.
Instant messaging
An information system that supports functional areas, business processes, and decision making within an organization is _____________
Internally Focused
Standalone systems that cannot integrate with other systems easily are generally called _____________ systems, and are frequently on the list of systems that need to be replaced.
Legacy Systems
Which of the following is NOT a critical factor in a successful viral marketing campaign?
Make it difficult to find the ad on the web
Which of the following is NOT a key purpose of business analytics?
Provide a detailed picture of the current state of a business.
Which of the following is the component of the operational CRM that automates service requests, complaints, product returns, and information requests?
Customer service
When Walmart enables a supplier such as Proctor & Gamble to manage the inventory levels of P&G goods in Walmart warehouses by sharing inventory and sales data, it is using the ______________ business model.
vendor-managed inventory
Organizations are using an automated system called ______________ to initiate conversations with customers
Chatbots
The purpose of a key indicator report is to:
provide a summary of critical information on a regular schedule.
Which of the following features is a critical success factor for internal Enterprise 2.0 tools?
A corporate culture of knowledge sharing, trust, and honest feedback
Which of the following is NOT a traditional functional area of a business?
Advertising
Most enterprise software is built around a set of ________, which reflect techniques and processes that have consistently shown superior results
Best Practices
Amazon.com works with another commercial vendor to set up a web-based procurement system. Which of the following terms best describes this situation?
Business-to-business electronic commerce
The core business process in which goods are not manufactured until a sales order is actually received is called _______________
Make-to-order
Successful Web 2.0 applications rely on the ______, the notion that the value of the application increases as the number of users increases.
Network effect
The ________ database management system is capable of handling large volumes of unstructured data.
NoSQL
Software, such as Microsoft Office, that is written by third-party vendors for the needs of different users and organizations is known as ________ software.
Off-the-shelf Software
When purchasing goods from Amazon.com, which of the following terms refers to the process of creating an account, adding items to the shopping cart, providing billing and shipping information, and submitting the order?
Order-to-cash-process
Which of the following is NOT a challenge associated with creating an effective supply chain management strategy?
Overcome database normalization challenges with relational databases.
Based on the concept of collective intelligence, _______ is the creation of goods or services by self-organizing communities.
Peer production
The purpose of an OLAP cube is to:
allow data to be analyzed by multiple dimensions.
The type of data mining that is used to identify items that are frequently purchased together is called _________________ discovery.
association
An integrated supply network can help reduce the impact of the ___________, which occurs when small forecasting errors at the end of the supply chain produce massive forecasting errors farther up in the supply chain.
bullwhip effect
To stay ahead of the competition, organizations have turned to _____________, using information systems to gather and analyze data and information from internal and external sources in order to make better business decisions.
business intelligence
The purpose of online analytical processing (OLAP) is to provide
complex multidimensional data analyses.
A dangerous aspect of Enterprise 2.0 applications that allow close collaboration by increasing data sharing is_______.
concern about security
To successfully implement CRM, organizations will have to implement all of the following organizational changes EXCEPT:
concerns about customer privacy can be relaxed.
An activity that is critical in the implementation of an ERP system but is often underestimated is that of _________.
configuring the ERP system parameters
Today, organizations require a(n) _________ in order to monitor and analyze data and business processes, adjust business processes, and update organizational plans.
continuous planning process
An example of a type of unstructured data is:
customer comments posted on a social media site.
An organization that uses an access point that automates the business processes that occur before, during, and after sales have been transacted between itself and multiple customers is using a _________________.
customer portal
Core components of ERP systems include all of the following EXCEPT:
customer relationship management.
The purpose of a(n) ________ is to store and distribute valuable data from an organization's internal information systems and external sources for analysis and querying.
data warehouse
A ______ is a software application with which you create, store, organize, and retrieve data from a single database or several databases.
database management system
_______ typically provide(s) push reporting, exception reporting, and pull reporting.
digital dashboards
A company whose supply chain is focused on maximizing customer service is striving to achieve supply chain ______________.
effectiveness
A(n) ______ is something you collect data about.
entity
A(n) ______ system uses reasoning methods based on knowledge about a specific problem domain in order to provide advice
expert
If your data needs exceed traditional RDBMSs and requires NoSQL, _______________ is considered a popular option.
hadoop
A company that implements CRM software and strategy can expect all of the following benefits EXCEPT:
higher customer turnover.
Collaborative CRM provides all of the following customer communication enhancements EXCEPT:
less customer interaction with the company.
One of the challenges for smaller businesses in using collaborative Enterprise 2.0 tools is ________
limited network effects because of failure to achieve critical mass
Using a decision support system to determine market share is a(n) ____________ function.
marketing
A(n) _______ is a new application or website that uses data from one or more service providers to create a unique application.
mashup
All of the following are important recommendations to achieve a successful Enterprise System implementation EXCEPT:
minimize the time devoted to training
If the organization fails to include the right people in an enterprise system implementation project, all of the following problems may occur EXCEPT
money can be saved with a faster implementation
The advantages of the just-in-time production strategies include all of the following EXCEPT:
more frequent missed production schedules.
A key consideration related to business intelligence (BI) is that it focuses on ___________ data to aid in decision making.
past
A key function of RDMBS is the ____________, which enables users to retrieve data from the database to answer questions.
query
The core activity of inbound logistics involves:
receiving and stocking raw materials, parts, and products
A(n) _____________ is also known as an entity instance.
record
With the _______ Web, search engines will be able to give richer and more accurate responses to search requests.
semantic
A key distinction between the business processes of manufacturing businesses versus service businesses is:
service businesses do not require much emphasis on inbound and outbound logistics core business processes
A ______ automates the business processes involved in purchasing or procuring products between a single buyer and multiple suppliers.
supplier portal
A _______ refers to a collection of companies and processes involved in moving a product from the suppliers of raw materials and parts to final production, and to the customer.
supply chain
When organizations use components of the supply chain management system to work with partners across the supply network to improve accuracy of demand forecasts, reduce inventory buffers, increase the velocity of materials, and improve customer service, they are using the ____________ function.
supply network collaboration
A key challenge of knowledge management systems is to identify and manage ______ knowledge assets and make them available to organization members.
tacit
Features of an ERP system include all of the following EXCEPT:
tailored to each organization's unique business needs
Reasons why radio-frequency identification (RFID) tags are becoming a very popular technology in supply chain management systems include all of the following EXCEPT:
the tags are much cheaper than bar codes
The set of business activities that add value to the end product is referred to as a _________
value chain
A market comprised of firms operating within a certain industry sector is termed a _____________ market.
vertical
A business that creates advertisements in a way that entices viewers to share the message with their friends through email or social networks is engaging in ________.
viral marketing
A common feature of a decision support system (DSS) is to perform _______ to examine alternative problem solutions.
what-if analysis
