MIS352 Chapter 14

Which of the following statements best describes the effect that project structure has on overall project risk? Highly structured projects tend to be larger, affecting more organizational units, and run both the risk of out-of-control costs and becoming too difficult to control. The less structured a project, the greater the freedom of users to define the system. Less structured projects are more able to be quickly developed, tested, and implemented using cutting-edge RAD and JAD development techniques, and pose less risk of running up unforeseen costs. Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals. Highly structured projects are more complex, and run a higher risk of programmers and users misunderstanding the ultimate goals.

Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals.

Successful system building requires careful ________ management to minimize organizational resistance. technology cost change system application supply chain

change

External integration tools: portray a project as a network diagram with numbered nodes representing project tasks. consist of ways to link the work of the implementation team with users at all organization levels. enable a project manager to properly document and monitor project plans. enable project team members to keep track of external costs of a project. enable a project to have sufficient technical support for project management and development.

consist of ways to link the work of the implementation team with users at all organization levels

As discussed in the chapter, which of the following is not one of the immediate consequences of inadequate software project management? Customer loyalty Cost overruns Failure to obtain anticipated benefits Time slippage Technical shortfalls

customer loyalty

Counterimplementation is best defined as: deliberate attempts to thwart the implementation of a system. multiple implementations that are run in parallel. strategies used to overcome user resistance to change. critiquing the implementation of a system constructively. all of the organizational challenges involved in implementing a system.

deliberate attempts to thwart the implementation of a system

Formal planning and control tools: are used to evaluate alternative systems projects. are used to select projects where many criteria must be considered. serve as a road map indicating the direction of systems development. enable a project manager to properly document and monitor project plans. link the work of the implementation team with users at all organization levels.

enable a project manager to properly document and monitor project plans

Internal integration tools: enable end users to communicate with system developers. portray a project as a network diagram with numbered nodes representing project tasks. enable a project to have sufficient technical support for projects with challenging and complex technology. enable a project manager to properly document and monitor project plans. consist of ways to link the work of the implementation team with users at all organization levels.

enable a project to have sufficient technical support for projects with challenging and complex technology

Mandatory use of a system is one effective way of overcoming user resistance to an information system. True False

false

The larger the systems project, the greater the chance that the project will be completed on time, within budget, and according to project requirements. True False

false

Which of the following helps project managers identify bottlenecks in project development? Both internal and external integration tools Formal planning and control tools Portfolio analysis tools Internal integration tools External integration tools

formal planning and control tools

Which of the following is not one of the activities of the systems analyst? Formulating of capital budgeting models Communicating with users Deciding which systems to develop Mediating between competing interest groups Acting as a change agent

formulating of capital budgeting models

You are using a capital budgeting method to assess the worth of your company's new information system. Which of the following costs would you include in measuring the cash outflow? Increased sales of products Reduced costs in production and operation Labor expenditures Hardware and software expenditures Hardware, software, and labor expenditures

hardware, software, and labor expenditures

You have been hired by a firm in a non-information-intensive industry to evaluate its inventory of systems and IT projects. Which types of projects should the firm focus on? Low cost, low-benefit projects High-benefit, low-risk projects Any project that might be beneficial High-risk projects Low cost, high benefit projects

high-benefit, low-risk projects

Which of the following is an example of using an external integration tool? Creating a Gantt chart Creating a PERT chart Including user representatives as active members of the project team Using portfolio analysis Developing a scoring model

including user representatives as active members of the project team

A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n): information systems plan. strategic planning document. project plan. portfolio analysis. enterprise analysis.

information systems plan

Enhanced employee goodwill falls under what category of costs and benefits of information systems? Intangible benefits Cost savings Intangible costs Tangible benefits Costs

intangible benefits

The ________ is directly responsible for the individual systems project. project team systems planning committee project management group corporate strategic planning committee IS steering committee

project team

Which of the following variables in project management is an indicator of how well the project satisfies management objectives? Risk Scope Time Quality Cost

quality

Which of the following is not something you would use to control risk factors in an information systems project? Real options pricing models Internal integration tools External integration tools Gantt charts Formal planning tools and formal control tools

real options pricing models

Which of the following project management variables defines what work is or is not included in a project? Risk Cost Goals Quality Scope

scope

Which of the following statistics from studies on failed projects is not true? The average cost overrun of IT projects is 20 percent. As many as 17 percent of projects turn out so badly that they can threaten the existence of the company. Between 30 and 40 percent of all software projects are "runaway" projects that far exceed the original schedule and budget projections and fail to perform as originally specified. Large software projects on average run 33 percent over schedule. Large software projects on average run 66 percent over budget.

the average cost overrun of IT projects is 20 percent

Intangible benefits generally do not lead to quantifiable gains in the long run. True False

true

More timely information is an intangible benefit of information systems. True False

true

The cost of a project is based on the time to complete a project multiplied by the cost of human resources required to complete the project. True False

true

The criteria used in a scoring model are usually the result of lengthy discussions among the decision-making group. True False

true

The difference between cash outflows and cash inflows is used for calculating the financial worth of an investment. True False

true

The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts. True False

true

Transaction and clerical systems that displace labor and save space typically produce more measurable, tangible benefits than management information systems. True False

true

Which of the following is not an organizational factor in systems planning and implementation? Health and safety Standards and performance monitoring Government regulatory compliance Ergonomics User interface

user interface

While users are concerned about an information system delivering the information needed for work, designers might be concerned about: how operation of the system will change their daily routines. the procedures required to enter data into the system. opening lines of communication with end users. accessing the data on iPhones and tablets. what demands the system will place on the company servers.

what demands the system will place on the company servers