Missed Final PMP

A planned task in a sprint was nearly NOT completed because of an issue that appeared three (3) days prior but was NOT resolved. The team resolved it in the next daily stand-up meeting, but the project manager wants to prevent this type of situation in the future. What should the project manager do? A During the retrospective, examine the issue. B In the demo, address the issue. C During the next iteration planning meeting, discuss the issue. D Send an email to the team.

A retrospective is a great opportunity to talk about what went right, what went wrong, lessons learned, and what to improve for next time.

This answer is incorrect. The correct answer is 'B' This is a case in which basic product characteristics may be affected by the change and might not be captured in the product vision. The product owner is responsible for shaping the product in collaboration with stakeholders

An agile team is struggling to solve a blocking issue with packaging design. Eventually, they find a solution, but it requires a different product format. What should the team do before further developing the solution? A Create a prototype and demo it to the end customer. B Ask the product owner to approve the change. C Run a cost/benefit analysis to determine its value. D Check if the change is consistent with the product vision.

A project is in the execution stage, and a change in the market pushes stakeholders to make the due date earlier. The project manager rapidly assigns skilled resources to build and establish the team. Which of the following would NOT be included in the project manager's next steps? A Assess required skills for the project. B Plan suitable interactions for the team. C Train the new team. D Create a project schedule.

Assess required skills for the project. This answer is incorrect. The correct answer is 'A' Skill assessment for the project precedes resource assignment. Once the project team is established, the project manager can start developing them. Develop Team is the process of improving competencies, team member interaction, and overall team environment to enhance project performance.

Several new members are added to an ongoing project. Although all original team members received basic training on the specifics of the business operation that the project supports, the new members do NOT have the same basic understanding. This lack of understanding results in decreased productivity. How should the project manager respond to this issue?

Assure all new team members that they should feel comfortable asking for help from both the long-term members and project manager. It is the project manager's responsibility to make sure that the new members are adequately trained. This approach provides that training.

A smartphone manufacturer is re-assessing its product development methods in response to a sharp increase in user complaints. Analysis of the complaints indicates that the users try to use some features in ways that designers did NOT anticipate. Given these findings, which agile practice would most effectively prevent the problem? A Acceptance Test-Driven Development B Smoke Testing C Behavior-Driven Development D Red, green, refactor

Behavior-Driven Development is an extension of Test-Driven Development whereby automated tests and simulations are created before developing the product. Flaws are discovered by forcing the tests to fail before producing the unit in a way that will pass the tests.

A project that should have been 90% complete by now is only 65% complete. The total project budget is US$120,000 and the actual cost spent to date (AC) is US$80,000. What is the scheduled performance index (SPI) and cost performance index (CPI) of this project?

EV = % complete * budget: 65% * $120,000 = $78,000, AC = $80,000. CPI = EV/AC = $78,000/80,000 = 0.975 or 0.98 A CPI less than 1 means the project is over budget. PV = % complete * budget: 90% * $120,000 = $108,000, SPI = EV/PV = $78,000/108,000 = 0.72 A SPI less than 1 means the project is behind schedule.

Project A is experiencing schedule performance issues. After assessing the issues, the project manager determines that project resources have low expertise levels. Specifically, a few of the senior-level resources perform irrelevant work, and some inexperienced resources take too much time to complete tasks. The project manager needs to enhance team performance. Which action should the project manager take?

Implement training where necessary and make work requirements more visible for all team members. The project manager must ensure the junior members are properly trained and ensure that all team members are doing the work that they are supposed to be doing. Implementing training and keeping everyone's work visible is the most comprehensive option to achieve both goals.

Providing training to project team members can result in added skills that can be useful for future phases or projects. Training lessons and related costs could be evaluated to be included in the resource management and cost management plans. Mentoring is a good idea, but with a firm schedule, you may NOT have enough time to transfer skills while getting project work done. Finally, this is the project manager's issue to deal with, NOT the project sponsors.

Identify and provide the most cost-effective agile training for team members. Providing training to project team members can result in added skills that can be useful for future phases or projects. Training lessons and related costs could be evaluated to be included in the resource management and cost management plans. Mentoring is a good idea, but with a firm schedule, you may NOT have enough time to transfer skills while getting project work done. Finally, this is the project manager's issue to deal with, NOT the project sponsors.

The agile team is building a version of a smartphone shopping application suitable for older people. Marketing has not been able to find any volunteer test users fitting the profile. Which option would be most effective to ensure the best product value is delivered? A Examine evaluations of similar competitor products. B Ask older relatives what price point they want. C Remove eyeglasses when testing the user interface. D Ask the team to run friendly tests with older relatives.

This answer is correct. Agile favors obtaining direct and practical/actual user feedback over formal data collection processes or competitor analysis.

A project that should have been 90% complete by now is only 84% complete. The total project budget is US$110,000 and the actual cost to date is US$82,000. What is the schedule performance index (SPI) and cost performance index (CPI) for this project? A The SPI is 0.93, and the CPI is 1.13. B The SPI is 1.07, and the CPI is 0.99. C The SPI is 1.15, and the CPI of 0.93. D The SPI is 0.96, and the CPI is 1.18.

This answer is correct.EV = Actual% * BAC = 0.84*$110,000 = $92,400 PV = Plan% * BAC = 0.90*$110,000 = $99,000 AC = $82,000 (given) SPI = EV/PV = $92,400/$99,000 = 0.93 CPI = EV/AC = $92,400/$82,000 = 1.126 or 1.13

Six months into a strategic agile project, company executives are closely monitoring its progress. The COO expresses frustration that the last weekly burn-down charts show the projected completion date significantly moving back and forward several times. How can the project manager forecast the completion date with more accuracy and certainty? A Ensure upcoming backlog items are elaborated in more detail with the team. B Educate the executive committee on the flexible nature of agile planning. C Plan for variable-size iterations according to story complexity and load. D Reduce frequency of the progress reports sent to senior stakeholders.

This answer is correct.Erratic progress curve variations are typical of inconsistent or uninformed story point estimates. Backlog refinement can ensure that overly complex stories are broken down and that past progress informs new story estimates.

A marketing team is developing a new website for an existing product range. The team reads through some customer comments submitted on the current website: - "Too much clicking!" - "More and better please." - "Make it easier" Which tool or technique should the marketing team use to identify the target audience's style preferences? A Focus groups B Brainstorming C Product analysis D Benchmarking

This answer is correct.Focus groups bring together prequalified stakeholders and subject matter experts to learn about their expectations and attitudes about a proposed product, service, or result.

During sprint planning, some new backlog items are prioritized but not estimated. The product owner requires a new set of tests to verify unique properties of the items. What should happen before adding it to the sprint backlog? Choose only ONE best answer. A Use analogous estimating based on similar tests on similar stories B The product owner defines a new epic to allow testing in the next sprint C Add the relevant acceptance criteria in the definition of ready, then estimate D The product owner should provide the initial estimate to be refined by the team

This answer is correct.Specific acceptance criteria should be defined and checked in the definition of ready of any impacted item before estimation to ensure all effort is accounted for. Distractors are wrong because counter to agile (testing across sprints, PO estimate) or illogical (analogous estimating cannot address unique properties).

A governmental agency becomes a key stakeholder on a complex project due to regulatory changes. In light of the change, the project manager needs to develop an understanding of this new stakeholder and identify any new high-level risks that may result from the change. Which two options should the project manager use? (Choose TWO.) A Schedule meetings with the new stakeholders. B Update the assumption log. C Revise the stakeholder engagement plan. D Check the risk management plan. E Update the project charter.

This answer is incorrect. The correct answer is 'A' 'C' Meetings are used to develop an understanding of project stakeholders. Since there is a new stakeholder on the project, the stakeholder engagement plan should be reviewed and revised to include them.

A deliverable on the project's critical path is behind schedule. The cost performance index (CPI) is 1.3. The project manager is able to put the project back on schedule. Which three results are the most likely for this project? (Choose THREE.) Choose ALL answers that apply. A Activities will be performed in parallel. B Project scope will be revised. C Associated risks will increase. D Costs will increase. E The team should expect rework.

This answer is correct.The cost performance index (CPI) is above 1; therefore, the project is spending money at a rate lower than planned. Since the project is behind schedule, its schedule performance index (SPI) is less than 1. In order to increase the SPI to 1, there will most likely be an increase in costs, perhaps from crashing activities on the critical path that will lower the CPI towards 1. This will most likely increase risks associated with the project when trying to do more in a shorter time.

A product owner is collaborating with the team lead to refine the product backlog. They need a better way to prioritize the backlog because the current stakeholders could not agree while using the MoSCoW technique. The product owner decides to create a matrix and identified "value" as the first axis. Which two items could work for the second axis? (Choose two) Choose ALL answers that apply. A Risk B Effort C Quality D Time E Impact

This answer is incorrect. The correct answer is 'A' 'B' Value and either risk or effort are valid and useful measures to enable prioritization. While prioritization is essential for all projects, agile projects are time-boxed with a fixed set of resources, so prioritization is required in order to accommodate the time and budget constraints in order to produce value. This prioritization process, using value and then either risk or effort, will help the team to consider which items on the backlog will create the most value with the least amount of risk or effort.

A medical charity organization operates in disaster emergency zones worldwide. At headquarters, the leadership wants to ensure that their practitioners' professional licenses are compliant with governing bodies both in the practitioner's home and in their working locations. This is a condition set by their board of directors and the charity's legal team. In order to facilitate the new measures, which three actions should be taken? (Choose three) Choose ALL answers that apply. A Conduct an impact assessment and audit. B Create and use an internal standard based on the most common international compliance standards. C Evaluate the existing compliance status of all practitioners. D Ensure signoff on compliance requirements from the board of directors and the legal team. E Place the compliance risks in the risk register and mark them as low priority.

This answer is incorrect. The correct answer is 'A' 'C' 'D' Conducting an audit, obtaining executive and legal approval, and creating a baseline or report on existing compliance status of practitioners are all ways to begin this process. Compliance is the charity's responsibility, and non-compliance with legal matters is a high risk. Creating an internal standard may seem like an efficiency, but it exposes the charity to risk by not meeting any unique compliance requirements.

An agile project is structured without timeboxing. Tasks are grouped by high-level goal but CANNOT be predictably scheduled. In which three ways can the work be distributed for efficient execution? A Track readiness status to help the team initiate tasks at the right time. B Set deadlines to ensure that the team completes the work in acceptable limits. C Use a task board to group tasks into rows and track progress across columns. D Maintain a to-do task pool to limit the number of tasks in progress. E Pre-identify blockers to determine the order of execution.

This answer is incorrect. The correct answer is 'A' 'C' 'D' Work distribution in a flow-based agile approach can be more efficient if: - Task triggering is constantly monitored to reduce lag - The task board displays progress stages in columns, potentially with tasks grouped by rows - A pool of tasks-to-do limits the number of concurrent tasks in progress

A government is ready to announce a new tax on sugary products to fund a healthcare program. The team is working on the first set of goals to secure buy-in from the industry stakeholders and launch a strong public campaign to support the mandate. In which three ways can the project build a shared understanding of the project goals with public stakeholders? (Choose 3) A Create partnerships between the government and industry stakeholders so that the industry is prepared to support the change. C Announce the tax along with an advertising campaign to educate the country and individuals about the benefit. D Inform industry stakeholders that noncompliant businesses will be penalized. E Use an incremental approach by taxing products with the highest sugar content only and explain how this will improve health results over a period of time.

This answer is incorrect. The correct answer is 'A' 'C' 'E' Projects do NOT always bring popular changes. There are many ways to approach stakeholder buy-in to a controversial problem. Proving the value of the project incrementally is one, if you have the time. Explaining the benefits to the skeptical customer is an empathetic approach, which is also valid. And involving key stakeholders in the premise of the change and allowing them to share in its success is a third possibility. Because the change will be difficult for stakeholders, just listening or gathering data is NOT enough.

A proj manager is preparing the charter f/ a project. The project aims to automate 30% of the company's product testing. The project sponsor advises the project manager to assign senior test engineers to identify the tests that can be automated. The test department manager, however, is NOT cooperative because they believe that the project will lead to downsizing in their department. Which two actions are suitable in this scenario? (Choose 2) A Have a meeting with the test department manager to discuss mutual expectations. B Request for the project sponsor to provide a rationale for test automation. C Present data-driven, cost-benefit evidence of test automation to the test department manager. D Raise the risk that the senior testing engineers will NOT be available for the testing. E Work with the project sponsor to create a project charter that the test department manager will NOT perceive as threatening.

This answer is incorrect. The correct answer is 'A' 'C' In this scenario, the project manager's first action is to attempt to make the stakeholder cooperative with the project. One way of doing this is presenting the data that supports the business decision.

An agile team is nearing the end of the project and has been able to complete all stories and deliver value to the client. However, the coach has noticed that the coding standards are NOT up to par. What should the team do? Choose only ONE best answer. A Update the definition of done. B Notify the customer. C Add the work to the backlog, prioritized alongside bug fixes. D Update the code during the sprint dedicated to ensuring quality.

This answer is incorrect. The correct answer is 'D' Teams often dedicate a sprint to ensure quality. None of the other answer options address and prioritize quality, and that is the issue here.

Organization ABC merged with Company XYZ. The project management office (PMO) creates a team with the required expertise. They decide to prioritize an evaluation of company processes, then figure out what needs to be done to create an interim organization that meets the leadership's needs. Which two techniques should the project team use? (Choose two) A Value stream mapping B Decision-tree analysis C Gap analysis D Brainstorming sessions E Qualitative analysis

This answer is incorrect. The correct answer is 'A' 'C' The best solution is to create value stream mapping and conduct a gap analysis. These actions will help the team to identify what needs to be created and/or updated to meet the stakeholders' needs. Brainstorming is an ideation technique, so is not quite the right choice for the current need. Decision-tree analysis is helpful when analyzing quantitative data, and qualitative analysis uses subjective judgment to analyze value or prospects based on non-quantifiable information. Neither of these is will assist directly with the current task.

During work on a government project, stakeholders exert pressure on the project manager to comply with their preferred actions because they have extremely complex regulations and constraints. The project manager wants to build a successful relationship with these stakeholders because the company hopes to win more contracts with the government. Which two approaches should the project manager take? (Choose TWO.) A Assess and categorize these stakeholders using the Salience model. B Invite these stakeholders to team meetings to assure them that the project team takes their work seriously. C Send a questionnaire out to this stakeholder group, asking about their needs. D Share the stakeholder engagement matrix with the team.

This answer is incorrect. The correct answer is 'A' 'D' Both leadership and analytical project management tools are important in this scenario. The stakeholders need to earn trust in your team, but you—NOT the team—are the main point of contact. The best choice to facilitate trust is an effective leadership style that emphasizes the needs of your stakeholders. Since the project has started, you should already know their needs, so a questionnaire is NOT helpful. However, you need information about the stakeholders. In a complex environment such as this one, the salience model of categorization is a good choice, as it helps leaders navigate frequently changing, complex relationships that involve several parties.

A key team member has been offered a new opportunity and will be leaving the project team. The team is looking for a replacement but is unable to find anyone with the same level of skill. This team member has been with the project since it began, which was over 1 year ago, and has a lot of knowledge and skills that other team members lack. Which two actions should the team take to ensure project continuity? (Choose two) A Create a new work item in the product backlog to interview the departing team member and record the sessions. B Discuss the risk of a key dependency's resignation in the next team retrospective. C Inform the team member's manager that unless they find someone soon, it could be detrimental to the project. D Schedule knowledge transfer sessions with the departing team member. E Ask the departing team member to nominate existing team members who seem to have the best skills for certain tasks.

This answer is incorrect. The correct answer is 'A' 'D' Important project knowledge should be stored and accessible for the team. Knowledge can be explicit or tacit. Explicit knowledge can be documented easily and stored. But tacit information benefits from discussion and elaboration between project team members--a recorded interview with the team member and subsequent knowledge transfer sessions.

Company H is completing a merger and has acquired several valuable assets from company Z that require specialist care, including intellectual property rights and museum artifacts. The team is conflicted about what to do, but the product owner has identified knowledge transfer—to ensure the new organization can maintain the collections properly—as one of the highest priorities for the merger. Which two of the following actions should the team take? (Choose two) A Pair leaders from each of the critical business elements in both companies for collaboration. B Hold daily standup meetings to discuss the new roadmap. C Post updates in the monthly status report. D Hire specialists in intellectual property rights and museum management to lead a formal transfer. E Create a backlog item to insure the artifacts and property that are most valuable.

This answer is incorrect. The correct answer is 'A' 'D' Pairing new team members and hiring specialists, in this case, are the best ways to transfer specialist knowledge successfully. Ensuring the safety of the collections will be helpful, but this tool won't ensure the teams learn how to maintain the collections. Daily stand-ups are too short to properly share knowledge; they are intended for daily planning and brief updates. Monthly status updates are not sufficient to conduct specialist knowledge transfer.

A project has the following characteristics: - To determine what product should be created, a feasibility study was conducted. - A change request was approved to develop another product that contradicts the original requirements. - Data analysis was conducted before the change request was approved. Which action should the project manager take? A Execute the change request. B Decline the change request. C Ask for a detailed report of the data analysis. D Ask for a feasibility study of the new product.

This answer is incorrect. The correct answer is 'A' Approved change requests can require new or revised cost estimates, activity sequences, schedule dates, resource requirements, and/or analysis of risk response alternatives. These changes can require adjustments to the project management plan and other project documents.

Three project teams are working on parts of a single project. The parts are highly dependent on each other. The leader of the team indicates that this might create conflicts when the outputs from the three teams are combined. What guidance should the project manager offer to the team lead? A Identify potential conflicts and arrange for a weekly joint meeting with the members of the three teams to monitor each other's work. B B. Decide which team's work should be prioritized, then delay the work from the other two teams to ensure there are no conflicts. C Document conflicts as they occur and take action to remedy any problems that arise. D Tell all three teams to continue to work simultaneously, recognizing that conflicts

This answer is incorrect. The correct answer is 'A' Before deciding to act, the project manager needs to determine the potential conflicts and monitor progress.

An informal and unofficial blog was set up to enhance communication and morale among project team members. The project manager was NOT previously aware of the blog but has discovered that team members are using it inappropriately. It has caused some offense. What should the project manager do? A Review the blog and assess the communications management plan. B Reprimand all individuals involved, and report the issue to the compliance office. C Close down the blog, as it is NOT part of the communications management plan. D Identify an administrator who can monitor communications on the blog.

This answer is incorrect. The correct answer is 'A' Communications outside of those covered by the communications management plan can lead to additional risks and issues. However, since the team seemed to have a need for it, the project manager should assess the communications management plan for any gaps. The project manager should also establish ground rules with the team for the blog.

A project manager has completed the following steps: - Finished a major IT deployment project - Confirmed with the release manager that all systems are working - Confirmed that functionality has been verified by the quality assurance team - Informed the customer Which next step should the project manager take? A Add the lessons learned to the organization knowledge base. B Update the risk register, stakeholders, and team members. C Ensure that the procurement plan is closed out. D Review, verify, and complete the release documentation.

This answer is incorrect. The correct answer is 'A' During project close out, lessons learned and knowledge gained throughout the project are transferred to the lessons learned repository for use by future projects.

A team is developing the human resource (HR) module of an enterprise resource planning (ERP) system. During a site visit, the client observes concerning data on the team's information radiators. The burndown chart depicts the progress of the current 3-week iteration. The team is one-third of the way through the iteration, but the actual progress to date reflects the team is behind the planned progress. The client expresses concern and asks the team lead to discuss it with the product owner. How should the team lead respond? Choose only ONE best answer. A Advise the client that no action is required because the team is in the middle of the iteration. B Ask the product owner to address the performance issue and search for the cause during the daily standup meeting. C Meet with each team member individually to see who is underperforming and find out what suggestions they may have to get the iteration back on track. D As

This answer is incorrect. The correct answer is 'A' Fluctuation is expected during the sprint. There may be times that the team is behind (or ahead) of the plan. Since it is in the middle of an iteration, nothing needs to be done. At the end of the iteration, during the retrospective, the team should identify what went well and what improvements are needed.

A project team is being sent overseas to lead an integration project at a subsidiary factory. To prepare, they review a transcript from the retrospective from a previous trip to identify the main problems. Which problem listed below can the team approach and potentially solve using servant leadership and active listening during the next iteration? A Host team is very unwilling to partner in training exercises. B Scheduling problems because host teams have dedicated non-working hours at different times of the day due to shift work. C Heatwave during site visit, so outdoor practical training was replaced by simulations. D Equipment is at risk from poor quality maintenance because of ineffective training

This answer is incorrect. The correct answer is 'A' It is possible to understand why another team would be unwilling to do something and then seek a resolution. Use empathy and active listening to try to understand, but also inspire the host team with the use of servant leadership. Scheduling problems, adverse weather, and incomplete training need practical, technical solutions.

A project is delayed because the deliverables are NOT of acceptable quality. A change is required. First, the project manager issues a formal change request and communicates the change to all stakeholders. The stakeholders are NOT satisfied with this. They want a more detailed report about the nature of the delay. What should the project manager do next? A Review the communications management plan and stakeholder engagement plan. B Provide a change request to include stakeholder expectations in the project management plan. C Organize a meeting with the project sponsor to better understand stakeholder expectations. D Review the communications management plan, follow it, and issue a status report.

This answer is incorrect. The correct answer is 'A' The Monitor Communications and stakeholder engagement processes can trigger an iteration of the Plan Communications Management and/or Manage Communications processes to improve effectiveness of communication through additional and possibly amended communications plans and activities. Such iterations illustrate the continuous nature of the Communications Management and stakeholder engagement processes. Issues or key performance indicators, risks, or conflicts may trigger immediate revisions.

A project team learns about a new compliance requirement from an international entity that may impact the baseline business case for the project. They learn this right after the project charter is completed and the project sponsor has signed. How should the project manager proceed? A Research the requirement and possible consequences, then give the sponsor a recommendation. B Address the requirement through the creation of a quality management plan. C Ignore the issue, as the new requirement is NOT part of the project's documented scope. D Ensure that the requirement is documented in the risk register, then ask for further guidance from all stakeholders.

This answer is incorrect. The correct answer is 'A' The context of this scenario requires the project manager to influence the organization (sponsor) and recommend next steps after reviewing and understanding compliance requirements and consequences.

A key project resource is discussing the complexity of project deliverables with the project manager two (2) weeks before the kick-off call. The resource expresses nervousness and concern regarding the deliverables. The project manager wants to ensure that the deliverables are realistic. What is the appropriate action to take? A Implement a feasibility study, and then assess and review the results. B Hold a meeting with the project sponsor to discuss the resource's concerns, and revise the project charter. C Ensure that the concerns are documented in the issue log for later review. D Start to identify threats and preventive actions by performing a risk assessment.

This answer is incorrect. The correct answer is 'A' The feasibility study will support the business case to begin a new project.

The Project Management Office wants to offer constant reporting across the dozens of agile projects running concurrently. They want to use information radiators to share progress status and key lessons learned. How can this best be achieved? A Place monitors displaying combined feature burn-up charts and a digest of retrospectives. B Use fishbowl windows to show all project teams' Kanban boards and charts in real time. C Place webcams to broadcast all Kanban boards and cycle the images sequentially on the radiator. D Set up an internal Wiki page which all agile teams update in real time and users consult on demand.

This answer is incorrect. The correct answer is 'A' The feature burn-up chart can be used as a common measure of progress, and lessons learned are recorded in retrospectives. Information radiators are physical displays used to share up-to-date information across the organization. They are NOT live cams exclusively (fishbowl and webcam distractors) and the information is NOT on demand (Wiki page).

A project that is nearing completion has the following characteristics: -It is very large. -It contains functional groups in five different countries. -Closeout documents are being prepared. The Project Manager needs to gain acceptance of the project deliverables. What should the Project Manager do? Choose only ONE best answer. A Seek the project sponsor's sign off. B Contact the steering committee for sign off. C Seek sign off from the director of the Project Manager's business unit. D Contact managers from the five countries involved in the project for sign off.

This answer is incorrect. The correct answer is 'A' The project charter determines who will sign off on the project, but of the given options, the sponsor is the best answer due to their role.

A team member has taken unplanned leave during the execution of a project, causing the project team to reschedule some tasks. As a result, critical activities are now occurring at the same time. What is the first thing the project manager should do? A Assess the newly introduced risks with the project team. B Mitigate risks by reverting to the original schedule. C Revise the risk register and then rank the project's risks. D Identify suitable responses for the newly introduced risks.

This answer is incorrect. The correct answer is 'A' The project manager and the project team should evaluate the newly discovered risk. The project manager should also update the risk register, analyze and prioritize the risk, and plan the response.

A project is started with an approved scope. As the team implements the project design, a team member states that the product will NOT meet the requirements in certain situations. Correcting the issue increases both scope and costs, and the project will also miss the deadline. The project sponsors do NOT have additional funding to support the project. What should the project manager do first? A Perform risk management analysis. B Follow the Perform Integrated Change Control process. C Crash the schedule. D Contact the customer and negotiate for risk acceptance.

This answer is incorrect. The correct answer is 'A' The project manager must perform a full risk management analysis. This action includes all the processes for risk analysis—i.e. perform qualitative risk analysis, plan risk responses, implement risk responses, and monitor risk—and all are recorded in the risk register. The risk register exists for the project team and stakeholders to understand potential problems with the project. Once they all understand the problems, you can seek resolution.

After six (6) iterations, significant variations have occurred to project scope and schedule. These are due to the customer's technology regulations and security policies, which are regularly reviewed. The project manager suggests taking a new approach to the next iteration to avoid possible delays. What should the project manager do first? A Rank the importance of each improvement item, then implement actions identified during the last retrospective. B Engage in a cost-benefit analysis that can help predict the profits that could be realized through the use of new technology for the next phase. C Research new technology trends and management tools that have been successful on similar projects. D Use a backlog refinement meeting and include the customer's change requests in the discussion.

This answer is incorrect. The correct answer is 'A' The retrospective is used to review lessons learned and suggest corrective actions for the next iterations.

A project sponsor is risk averse and is therefore concerned about negative impacts on the project. To help with this concern, the project team identifies four (4) project risks and then evaluates both the probability of occurrence and the impact of the risk if it occurs. The team uses a 1-5 scale — ("1" is the lowest and "5" is the highest). Risk Probability Impact A 3 5 B 4 2 C 3 3 D 2 2 Based on the table, in what order should the project manager rank these risks for risk management purposes? A A, C, B, D B B, A, D, C C C, D, A, B D D, A, C, B

This answer is incorrect. The correct answer is 'A' The risk ranking is devised by multiplying the probability with the impact factors. Larger numbers indicate higher risks. Therefore, these risks are ranked in the following order: A, C, B, D.

A project is at the planning stage. The project manager realizes that producing a complex, multi-functional application is NOT feasible with the current number of resources and decides to hire more resources for the production of the application. The project manager identifies and contracts temporary resources. Which risk response strategy does this scenario exemplify? A Mitigate B Transfer C Accept D Avoid

This answer is incorrect. The correct answer is 'A' The risk to the project was posed by insufficient resources. The risk was mitigated by hiring additional resources.

The team working on Project A has resolved a technical issue, and the project is moving forward. The project manager has been warned that the same issue will probably arise on similar projects in the future. What should the project manager do first when responding to this warning? Choose only ONE best answer. A Ensure that the issue log is updated and update the lessons learned register B Create a risk report and keep the report current. C Notify the project sponsor about the warning. D Ensure that the lessons learned register is updated.

This answer is incorrect. The correct answer is 'A' Update the issue log to reflect resolution of the issue. Then update lessons learned register about potential risks for future projects.

After the start of a project, the Project Manager learns that an expected governmental subsidy may not be available. What should the Project Manager do to address this issue? Choose only ONE best answer. A Log the risk. B Make sure that the information is added to the issue log. C Make up any project deficit using the contingency reserve. D Make a change request.

This answer is incorrect. The correct answer is 'A' While this is not an issue yet, it is a risk that should be entered in the risk log and managed appropriately.

A cross-functional team on Project B reports a delay in developing a prototype. The project manager believes that the cause is lack of knowledge in a specific, required skill on the team. In which three ways can the project manager prevent this situation on future projects? (Choose THREE.) Choose ALL answers that apply. A Ask the team leader to recommend a solution. B Identify required skills and organize the team based on the strength of those skills. C Make a list of required, specific skills for the project. D Outsource the task to a skilled expert. E Identify the skill deficiency as a project risk.

This answer is incorrect. The correct answer is 'B' 'C' 'D' Developing the team and proactively strengthening individual team members' skills is an important part of servant leadership. This means that the project manager needs to know the required strengths and skill sets needed for a project and recruit or be able to outsource the work to a resource with that skill.

The agile team has identified a lot of risks and issues, but the notes seem to be a bit unclear. Which two of the following are risks? (Choose two) Choose ALL answers that apply. A The burndown chart is unclear; it has not been updated. B The new DevOps toolchain may be ready during this iteration. C The vision statement is misunderstood, resulting in flawed requirements. D The tech lead for the project has resigned from the company. E A senior VP has indicated that there are additional requirements.

This answer is incorrect. The correct answer is 'B' 'C' A risk includes an uncertainty and can be positive or negative while issues have already happened and are negative. The unclear burndown chart, resignation, and news of additional requirements are events that have already happened.

A product owner is reviewing notes from the latest stakeholder meeting. Which two note items should the product owner consider as changes to the product backlog? (Choose two) Choose ALL answers that apply. A Recommendation from stakeholder M to change a task in the current iteration. B Team member wrote their brilliant new idea on a yellow sticker and put it on the kanban board. C Unprioritized user story—stakeholder B wants new and improved quality requirements! D Issue—but the team has this under control. E Bug fixes/technical debt

This answer is incorrect. The correct answer is 'B' 'C' Include any new ideas and changes to existing content in the product backlog because they require further action. Changes to the current iteration will be handled by the team as they are working. The issue is being handled by the team, so requires no further priority or action. Bug fixes or technical debt issues are typically included in a final iteration focused on quality.

A consultant has advised an IT director to use a DevOps approach to a migration project. The IT director wants to understand how the necessary speed can be achieved in a safe way. Which examples could demonstrate how DevOps can reduce incidents and speed up deployment at the same time? {Choose TWO.) A Virtualization of all systems and software containers B Early collaboration between operations and development C Machine Learning based development and deployment D Developers test at deployment sites before operations E Automation of operations and development

This answer is incorrect. The correct answer is 'B' 'E' Development and operations collaboration (early and constant) and automation of both domains is at the heart of DevOps. Virtualization and machine learning are enablers of efficiency but not DevOps methods. Dev testing on deployment sites is impractical and inefficient.

A deliverable does NOT meet the agreed-upon quality specifications and is rejected by the customer. After investigation, the project team finds a fault with the vendor-provided parts. This fault caused the issue. The vendor says that they CANNOT correct the situation. What should the project manager review before deciding on next steps? A The service level agreement (SLA) established with the vendor B The procurement management plan and contract agreements C The internal quality assurance reports D The resource management plan

This answer is incorrect. The correct answer is 'B' A contract is a mutually binding agreement that obligates the seller to provide the specified products, services, or results; obligates the buyer to compensate the seller; and represents a legal relationship that is subject to remedy in the courts.

Near the end of a manufacturing project, several team members are transferred to another project. To complete the work, the project manager needs to acquire additional resource support from a new supplier but is concerned about the cost risk of using a new supplier at this advanced stage of the project. Now, the project manager needs to work with the procurement team to establish specifications and type of contract to be used. What should be done? A Recommend a time and material (TM) contract. B Recommend a fixed price incentive fee (FPIF) contract. C Recommend a cost plus incentive fee (CPIF) contract. D Recommend a firm fixed price (FFP) contract.

This answer is incorrect. The correct answer is 'B' A fixed price incentive fee contract (FPIF) is a type of contract where the buyer pays the seller a set amount (as defined by the contract), and the seller can earn an additional amount if the seller meets defined performance criteria.

The IT integration team has a major setback in a hybrid project. Testing has confirmed that the hardware does NOT support the target operating system. The agile team's software releases must now run on a later operating system version. What should the project manager do next? A Meet with the scrum master to determine if the product vision is still valid. B Meet with the product owner and team to update the product backlog during the sprint. C Work with the agile team to run root cause analysis on why the problem did not surface earlier. D Inform the team at the daily meeting and update the Definition of Done and Definition of Ready.

This answer is incorrect. The correct answer is 'B' Changes of frame assumptions during execution requires impact analysis as quickly as possible. Product owner input is required for major scope changes (including rework) which would be reflected as updates to the product backlog. Reviewing the product vision would give you insight to use cases rather than specific OS versions. Root cause analysis is already performed by the IT team—the agile team must work with the new requirement—and changing the Definition of Done and Definition of Ready would NOT address the impact analysis on work already done.

Company B is setting up a new agile innovation team with a mission of placing product quality above all other considerations. The initiative comes after a number of high-profile complaints on social media networks about the brand's diminished quality. Which option would be most effective to achieve the team's goals? A Raise the product price to fund use of better-quality materials. B Benchmark features against competitor products and track defects. C Create an automated testing bench to eliminate human error. D Use Test-Driven Development based on continuous user focus group input.

This answer is incorrect. The correct answer is 'D' TDD ensures a quality standard before development, but continuous user input is the most important to determine the target.

A new project manager needs to deliver a high-stakes agile project. The vendor working with the team is in another country. Though this vendor has delivered excellent quality work on time in the past, they are currently behind schedule. The team explains to the project manager that their attempts to get the vendor back on schedule have failed. They have sent emails and phoned, but the vendor only gives vague, noncommittal responses. The project sponsor insists that this vendor is essential to the success of the project and an important partner of the business. Which action should the project manager take? Choose only ONE best answer. A Contact the vendor and be direct about the consequences of their actions and delays. B Create a virtual workspace for the team so that everyone is aware of and accountable for their tasks and aware of due dates. Include the project sponsor.

This answer is incorrect. The correct answer is 'B' Communication in virtual teams can be challenging. Being direct may NOT leave a good first impression and revising a service agreement may be perceived as hostile by the vendor. This vendor is critical to the success of the project and important to the business, and the team may be getting demoralized by their unsuccessful attempts to manage the vendor. Be attentive of these factors using active listening and emotional intelligence. Creating a workspace that enables everyone on the project team to see the project work and be accountable for delivering their work on time is the best option here. Including the project sponsor in the virtual work space as an informed party is wise.

An agile team needs to decide who should represent them in the Scrum of Scrums. Which option should be used to select the best-suited team member? A Scrum B DevOps C extreme Programming D CI/CD

This answer is incorrect. The correct answer is 'B' DevOps is designed to eliminate the potential impediments and gaps that cause incidents in the cycle of development, deployment and use of software and IT resources. CI/CD is included within DevOps and therefore CI/CD alone would NOT address as many problems. XP and Scrum would NOT address coordination with operations.

A customer contemplates adding new features to a project deliverable. Which mandatory step must a project manager take before a project team member can start working on these new features? A Verify requirements. B Ensure approval from the responsible individual identified in the project management plan. C Gain approval from the project sponsor. D Ensure key subject matter experts (SMEs) approve

This answer is incorrect. The correct answer is 'B' Every documented change request needs to be either approved, deferred, or rejected by a responsible individual, usually the project sponsor or project manager. The responsible individual will be identified in the project management plan or by the organizational procedures. When required, the Perform Integrated Change Control process includes a change control board (CCB), which is a formally chartered group responsible for reviewing, evaluating, approving, deferring, or rejecting changes to the project and for recording and communicating such decisions. Customer or sponsor approval may be required for certain change requests after CCB approval, unless they are part of the CCB.

A new project sponsor asks for a project team that includes resources working in three different time zones and locations. The project sponsor did not consider the implications of this requirement, and believes that the request will save costs while creating the ideal project team. Where should the Project Manager document this request in the project charter? Choose only ONE best answer. A Key stakeholder list. B Overall project risks. C High-level requirements. D Resource management plan.

This answer is incorrect. The correct answer is 'B' Having a dispersed project team does not come without risks. These risks need to be identified in the risk log for the project.

A project team is completing a sprint. This team normally performs well under time pressure. But this time, something seems different. The workrooms are quiet, and people are having conversations that seem secretive. A check of the scrum board shows that work is on schedule and quality checks are met, yet the team lead feels anxious. What should the team lead do? A Assume everything is fine and let the team continue working. B Think about any other recent changes or reasons that could be the cause of these anxious feelings. C Ask everyone to give a quick report of how they think the sprint is going at the next standup. D Tell the team you are feeling anxious about their work.

This answer is incorrect. The correct answer is 'B' If the data shows positive signs that work is on track and you are feeling anxious or unsure, then it's a good idea to trust your instinct. Something could be happening outside of the project, and your awareness of it might be causing concern. Try to identify the cause of your anxiety on your own without spreading worry or alerting the team about it. Assuming everything is fine would be alright, but without some introspection to analyze the context of the project, your anxiety might affect the team.

A project sponsor is risk averse and is therefore concerned about negative impacts on the project. To help with this concern, the project team identifies four project risks and then evaluates both the probability of occurrence and the impact of the risk if it occurs. The team uses a 1-5 scale (1 is the lowest and 5 is the highest). Risk Probability Impact A 1 5 B 4 4 C 2 5 D 2 2 Based on the table, in what order should the project manager rank these risks for risk management purposes? A B, A, D, C B B, C, A, D C B, A, C, D D C, D, A, B E C, D, A, B

This answer is incorrect. The correct answer is 'B' Risk severity is calculated by multiplying probability and impact. For example, Risk A has a probability of 1 and an impact of 5 (1 x 5 = 5). The higher the value, the higher the risk is rated.

In order to speed the completion of project Z, a project sponsor requisitions a project team that can work a full 24-hour day, in three (3) shifts, in hazardous conditions. • Team A: 02:00h - 10:00h • Team B: 10:00h - 18:00h • Team C: 18:00 - 02:00h In order to work nighttime hours safely, teams A and C will need to receive overtime pay and the company will need to increase security measures and their insurance coverage. Where should the project manager document this request in the project charter? Choose only ONE best answer. A Key stakeholder list B Overall project risks C High-level requirements D Work exclusions

This answer is incorrect. The correct answer is 'B' Speeding up a project does NOT come without risks. In this case, work may be completed much more quickly, but these risks need to be identified in the risk log for the project.

A new product is released by a company. When a customer identifies performance issues with the product, the project manager investigates and realizes that the cost of quality (COQ) methodology should have been used to estimate this cost. Assuming the customer has identified an issue, which category of COQ should the project manager be referring to? Choose only ONE best answer. A Prevention costs B External costs C Appraisal costs D Cost-benefit analysis

This answer is incorrect. The correct answer is 'B' The Cost of Quality includes all costs associated with the quality of a product from preventive costs intended to reduce or eliminate failures, cost of process controls to maintain quality levels, and the costs related to both internal and external failures. In this case, the customer has found a fault, so the project manager should look in to external failure costs. Prevention activities typically involve addressing a specific recurring problem within the project. Appraisal costs include activities such as inspections, tests, and audits designed to ensure consistent quality and conformance to established procedures. The cost-benefit analysis tool compares the costs and effects of different approaches.

During a sprint review, the team identified successful gains on planned improvements while noting that a lot more development and testing is required. The product owner wants to report on the business value of the work. Which action should the team take to assist the product owner with validating business value? A Conduct a variance analysis for the budget for the last iteration. B Examine customer feedback. C Plan to discuss it at the next retrospective. D Measure earned value management (EVM).

This answer is incorrect. The correct answer is 'B' The best approach to obtain inputs about business value is talking directly with the customers and obtaining both quantitative and qualitative feedback.

A travel company wants to create smartphone applications for their users. Competitors are racing to do the same. The product owner's vision describes several versions of the app: Basic, Basic Ad-free, Pro, and Premium. Which project approach is best suited to the company's needs? A Waterfall B Incremental C Predictive D Iterative

This answer is incorrect. The correct answer is 'B' The product bundling goes from least number of features (Basic) to the highest (Premium). An incremental approach allows to release the Basic product quickly to mitigate competitive time pressure, and gradually release each bundle by adding the next set of features.

User testing on the last product release revealed low user interest in certain features that required a significant effort to develop. The team feels demoralized, and they want to make sure their future efforts are worthwhile. Success in the next iteration is critical as the competitor product is gaining market share. How should the team respond? Choose only ONE best answer. A Team can brainstorm how to better understand the product vision. B Scrum master can coach the product owner on prioritizing the desired end-user features and engaging stakeholders. C Team lead can arrange a training session for everyone to learn about the benefits of a growth mindset. D Team lead can perform stakeholder analysis to find subject matter experts (SMEs) who can guide the backlog value ranking process.

This answer is incorrect. The correct answer is 'B' The product was released without sufficient user input or prioritization to ensure it has appeal and delivers business value. SME input (for example from marketing or market researchers) can help with ranking the features appropriately, but the deficiency points to the product manager. The person in this role needs to understand how to work with stakeholders in a more effective way so that the team is spending time and effort developing features that are relevant and represent value.

A project is being planned in a remote area with limited access to vehicles and equipment. Additionally, the road to the site goes through a protected area, and the government has required the company to sign a contract that they will protect the environment and road from damage. The project manager decides the best way to manage this risk is to deliver all heavy equipment themselves, despite the significant added expense. What type of risk response is the project manager demonstrating? A Transfer B Mitigate C Accept D Avoid

This answer is incorrect. The correct answer is 'B' The project manager is mitigating the risk of violating the contract by including the delivery work in the scope and increasing budget to mitigate the risk of difficult access.

Prior to preparing a monthly project status report, a project team brings three risks to the project manager's attention. The project manager wants to reference additional information before presenting this as new risk information. Where can the project manager look to evaluate these risks? A Issue log B Risk register C Risk management plan D Lessons learned repository

This answer is incorrect. The correct answer is 'B' The project manager must check the risk register to verify if these three risks are new and then to verify if action was already planned to address them.

A production streamlining project is halfway complete. The team is working well together and optimistic about achieving their goals. The company is having significant personnel issues and has lost many of their senior technicians to start-ups that were offering great salaries. To make matters worse, the VP of manufacturing requests to use the team's most senior technical resource for a major new project kicking off next week. What should the team lead do? A Ask the VP if the resource can be shared until the streamlining project is complete. B Make the case for keeping the resource to ensure project outcomes are realized. C Reallocate the team member to manufacturing and hire two generalists for streamlining. D Outsource that resource's responsibilities on the streamlining team to a specialist.

This answer is incorrect. The correct answer is 'B' The project outcome is the highest priority for the team lead, so they should do whatever they can to protect it. The other choices can be very compelling, if we consider the politics of the organization and the value of the team member. While it is NOT wise to ignore the value of that individual to the company, the lead's priority still has to be the project outcome. Well-organized project teams should NOT be dependent on any one member, no matter how talented or skilled they are. However, in this case, the organization's personnel issues must be considered. If getting to an agreement is NOT possible, the issue needs to be escalated for resolution. While a team member may be valuable, an organization has many resources and projects to protect and nurture.

A smart grid project combines predictive and agile tracks. The agile team detected a major software defect after its release and began working on a correction. But the defective release was deployed by the predictive track, and this caused a field test to fail. Which measure would be most effective to prevent similar problems in the future? A Run the same unit tests in the agile lab and in the field sites. B Send project-wide issue log updates via instant messaging. C Ensure that retrospectives are shared with the predictive team. D Re-plan the software track into the predictive schedule.

This answer is incorrect. The correct answer is 'B' The root problem is that impactful information in the agile team was NOT passed to the predictive team quickly enough to prevent the test failure. Instant messaging of issue log updates can reach the full project immediately after the issue is logged, and act as an alert.

A product team has completed 8 of 10 planned iterations for a streamlining project. While refining the backlog for iteration nine, the product owner learns about a massive, company-wide budget change and sends this email: Dear streamlining project team, The budget change announced yesterday will impact our project. I may need to reprioritize some of our planned work. How should the team lead respond? Choose only ONE best answer. A Reply with some recommendations to reduce the scope and still run two more iterations. B Wait for the product owner to reprioritize the backlog. C Contact the finance department to find out more about the budget cut.

This answer is incorrect. The correct answer is 'B' This isn't a reason to disband the team just yet! The product owner needs to reprioritize the backlog before the team begins work. The team cannot bypass the product owner and take independent action. The recommendations to reduce scope should be well received by the product owner, but the backlog still needs to be reprioritized--by the product owner.

While the team coordinates delivering the latest version of a machine-learning product, a client stakeholder shows signs of resistance. The team lead suspects this is because the stakeholder feels their job is threatened by the automation in the product. Which approach should the team lead take to effectively reduce the stakeholder's resistance? Choose only ONE best answer. A Ask the client to replace this stakeholder to avoid project delays. B Ask the stakeholder to express their concerns and ensure full transparency. C Express empathy directly to the stakeholder to gain cooperation. D Tell the stakeholder that their cooperation and patience are appreciated.

This answer is incorrect. The correct answer is 'B' Transparency and active listening are key elements to gain trust. Lack of trust is often the root cause of resistance. While empathy and appreciation help gain trust, they do NOT necessarily promote better communication, as active listening would. Swapping out the stakeholder based on an assumption would be unprofessional and damage trust with the client.

A project has the following characteristics: - It is in the execution stage. - A new law requires immediate compliance. - This law will impact the project's scope, schedule, and cost. What are three possible actions to ensure compliance? (Choose THREE.) A Initiate avoidance of the risk. B Ensure the project management plan is updated. C Escalate the issue to senior management. D Update the issue log. E Begin the change request process.

This answer is incorrect. The correct answer is 'C' 'D' 'E' Since compliance is mandatory and it impacts scope, schedule, and cost, a change request needs to be submitted. Other possible actions are updating the issue log and escalating the issue to senior management to find a timely workaround, which could eventually be resolved as a change. Because compliance is required by law, the risk CANNOT be avoided. At this stage, updating the project management plan is NOT a corrective action.

A multi-year, hybrid pharmaceutical project adds new fixed-date activities for the team to run Machine Learning (ML) processing of medical scans. The output from the ML analysis is used by an agile team of doctors to determine next steps in a patient case. The project manager has updated the scope statement and schedule. In which three other documents should the project manager record this new process? A Stakeholder Register B Sprint Backlog C Definition of Ready D Risk Register E Resource Management Plan

This answer is incorrect. The correct answer is 'C' 'D' 'E' The Definition of Ready is updated to ensure that the ML output triggers the agile team's analysis. The risk register is updated to plan for risks relating to adapting and learning new technology and ways of working. The resource management plan is updated because the machines running the ML routines are resources necessary to complete the work.

A project's goal is to improve a company's customer service process through automation and staff development. The team sent initial surveys to the staff to assess their satisfaction with the current process and are now analyzing the responses. These are the top four responses: • The current process works fine. • The current process needs fixing. • We need better training. • We do not need any more training. Which two activities should the project team perform first? (Choose two) A Job satisfaction survey B Likelihood-to-recommend (LTR) survey C Risk analysis D MoSCoW diagram E Lessons learned

This answer is incorrect. The correct answer is 'C' 'D' The team needs to perform further discovery—and quickly! The point of view of the end users is critical information and, in this case, it includes contradictory information which could signal the beginning of a conflict. A risk analysis and a clearer or more detailed profile of the problem are needed. The team needs to understand the current situation so that it can plan and implement the correct improvements to avoid conflict between stakeholders or between stakeholders and the project later on.

As part of an organizational change program, an experienced project manager with agile experience and certification is hired by a company with a strong predictive culture. Which two actions can the project manager take to start helping the company adopt agile methodologies? (Choose TWO.) A Ensure that the MoSCoW method is used to write all project requirements. B Analyze all planned projects to pick the appropriate agile model. C Show stakeholders how agile can increase quality and decrease risk. D Train project teams to be more self-reliant and cross-functional. E Identify opportunities for incremental business value delivery.

This answer is incorrect. The correct answer is 'C' 'E' Agile adoption is enabled through communicating and demonstrating its benefits.

A key stakeholder voices a concern during the planning stage about whether the available resources are adequate to meet the objectives of the project. After further discussion about the requirements and the number of resources identified, the project manager is hesitant about the original plan. Which two steps should the project manager take next? (Choose TWO.) A Review the bounds of the negotiations for stakeholder agreement. B Determine the project's ultimate objectives after carefully evaluating project priorities. C Engage in negotiations for more resources. D Ensure that the impact of the shortage of required resources is fully documented. E Re-evaluate the project objectives, review the planned activities, and recalculate the resource needs.

This answer is incorrect. The correct answer is 'C' 'E' In this case, the stakeholder's concern should be researched before any action is taken. Once the project manager has determined the correct number and type of resources for the project, then they should use negotiation skills to achieve the proper support for the work of the project and its outcome.

A project manager joins a project with the following features: -Globally distributed team -Fixed budget -Very tight deadlines How can the project manager avoid scope creep and keep the team focused on delivering a product that meets requirements during planning? Choose only ONE best answer. A Ask all development team leads to prepare detailed requirements. B Hold daily standups with all of the development teams. C Put any changes to scope through the formal change request process. D Prevent stakeholders from direct interaction with the team leads.

This answer is incorrect. The correct answer is 'C' Adherence to the agreed-upon change management process will help to avoid scope creep. While the other methods could be helpful, adherence to the change process is a direct solution.

A medical equipment vendor is running a hybrid project which includes some custom software development by an agile team. The team progress is good, but slow customer approval causes unnecessary delays. The customer insists that approval can only be given after repeating all the test cases in the target environment. How can the project manager accelerate the approvals and build customer trust at the same time? Choose only ONE best answer. A Invite the customer to send representatives to witness the team's testing to pre-approve the tests. B Work out an arrangement with the customer to defer as many tests as possible to the final release. C Propose new terms for team members to work aside the customer testers to run tests in their environment. D Allow the team to progress at their pace while the customer continues to test and approve earlier builds.

This answer is incorrect. The correct answer is 'C' Agile seeks to maximize transparency between supplier and customer as well as optimizing to remove unnecessary work. Combining teams to remove work duplication is the best option. Witnessing only would NOT remove duplicated work; deferring tests is always bad practice because defects are NOT detected at the earliest possible point; and unsynchronized progression between the teams would potentially cause rework if defects are found.

A skincare company reports growing customer complaints about an underweight product. A project manager needs to determine if something needs to be changed in the production line. Which tool or technique can the project manager use for this task? A Scatter diagram B Affinity diagram C Control chart D Histogram

This answer is incorrect. The correct answer is 'C' Control charts are used to determine whether or not a process is stable or has predictable performance.

An agile innovation team is highly productive. However, the Head of Operations informs the product owner that the company is NOT getting sustainable return on investment from the team's work. How should the product owner address the problem? A Define a minimum viable product (MVP) with the team and prioritize relevant backlog items. B Reduce the number of team members as necessary to guarantee a positive return on investment. C Identify minimum marketable features (MMF) and prioritize relevant backlog items. D Work with the project manager to run a retrospective and perform project cancellation.

This answer is incorrect. The correct answer is 'C' Frequent release of smaller incremental products is the fastest way to get return on investment. MMFs are ready for public launch, whereas MVPs are releases that are just able to function. Reducing the team would NOT enable acceleration of value, as is required in this case.

An agile team is in dire need of additional resources, so the department decides to add another agile team. A few teams are possible candidates, so management decides on using a performance test to decide which team to add for 10 iterations. Who should be responsible for hiring the new team? Choose only ONE best answer. A Existing agile team B Team lead C Management D Product owner

This answer is incorrect. The correct answer is 'C' Hiring and firing are management tasks. The other roles may take part during the test and work with the acquired team, but the hiring decision is up to management.

As a result of multiple regulatory changes, a governmental agency is added as a key stakeholder on a complex project. The Project Manager wants to develop an understanding of this new stakeholder and identify any new high-level risks that may result from the change. What should the Project Manager do? Choose only ONE best answer. A Review the stakeholder engagement plan. B Identify needed changes to the assumption log. C Meet with the new stakeholders. D Check with the project sponsor regarding the benefits management plan.

This answer is incorrect. The correct answer is 'C' Meetings are used to develop an understanding of significant project stakeholders. They can take the form of facilitation workshops, small group guided discussions, and virtual groups using electronics or social media technologies to share ideas and analyze data.

A project team lead has challenged the team to minimize defects and waste in project teamwork. As an initial step, the team proposes to assess the relevant quality standards and framework. How can the team do this? Choose only ONE best answer. A Review the requirements management plan. B Check the ISO.org website. C Investigate the project quality metrics. D Interview the person who manages quality compliance.

This answer is incorrect. The correct answer is 'C' Quality metrics describe project or product attributes and provide details about how the team measures quality. The requirements management plan will give information and project requirements, NOT necessarily the details about the standards and frameworks about the project that is needed. The compliance manager and ISO.org will have more general information about quality standards.

An experienced software developer is asked to lead a proj for a customized software app for a client they have worked with previously. About 2 months into the project, the client wants to know how change is being managed and wants to see the proj management plan. The team lead tells the client that this is an agile proj; therefore, there is no proj management plan! The client escalates this issue to the sponsor. How should the sponsor respond? A Tell the client that the team lead is in charge and is able to manage the project however they wish. B Tell the client that it is not in the contract to create such a document, and if it is required, they need to submit a change request. C Tell the client that they will address the value and need for a project management plan with the team lead and ensure that they will have one to review and approve by a specific date.

This answer is incorrect. The correct answer is 'C' Regardless of the project's methodology, the project management plan is required. It outlines how every aspect of the project will be managed.

A Project Manager has the following situation: -A very long project management plan is drafted. -Stakeholders on the project are spread across three continents. -The Project Manager needs the stakeholders to approve the plan in as short of time as possible. What is an appropriate course of action for the Project Manager to take? Choose only ONE best answer. A 1. Divide the plan into sections. 2. Based on their areas of expertise, ask select stakeholders to review particular portions. B 1. Send the plan to each stakeholder individually. 2. Ask them to add their comments and return it for updating. C 1. Arrange a meeting with all stakeholders. 2. Have the stakeholders review the plan before the meeting. D 1. Schedule individual meetings. 2. Invite only the key stakeholders, and walk them through the plan.

This answer is incorrect. The correct answer is 'C' The PM should arrange a meeting that works well with most, if not all stakeholders, because of the time changes. Then, send the plan to all stakeholders and request they review it in its entirety before the meeting and to come prepared to ask question, if needed. This option will require the least follow up discussions.

A flurry of unforeseen impediments suddenly appear on the kanban board in a hybrid project. Every member has reported one or more different problems relating to a regulatory specification issued by the predictive track. Which parameter is likely to be highest in the risk assessment? Choose only ONE best answer. A Managebility B Dormancy C Connectivity D Controllability

This answer is incorrect. The correct answer is 'C' The risks are all related to a common source, the specification, so connectivity ranks high per the definition "Where a risk is connected to many other risks, connectivity is high". Manageability and Controllability are incorrect because the risk factor depends on an external regulator. Dormancy is low because the risks were detected immediately after the specification was issued.

Review the following project characteristics: - A sponsor approves a project. - The project manager invites selected team members, key stakeholders, and the sponsor to a meeting. - The primary purpose of the meeting is to create a document that will guide the team in defining the main project deliverables. What will be the final output of this meeting? A Milestone list B Work breakdown structure (WBS) dictionary C Scope management plan D Requirements management plan

This answer is incorrect. The correct answer is 'C' The scope management plan is a component of the project management plan that describes how the scope will be defined, developed, monitored, controlled, and validated.

A newly assembled project team is holding a kickoff meeting over a weekend. About half of the project team already works together; the other team members are contractors. The company already uses lean and agile approaches. However, during the meeting, the team members openly argued about everything—from project goals to the smallest details. Which action will help the team to build a shared understanding? Choose only ONE best answer. A Create breakout sessions and assign team members to specific work based on their expertise. B Nominate someone to the role of project manager and adopt a hierarchical team structure. C Ask the product owner to lead the session and explain to the team what to do. D The team lead should arrange the team and contractors in working pairs.

This answer is incorrect. The correct answer is 'C' This team is in the storming phase, so arguments may be normal. However, they need to refocus and come together sooner rather than later. The team should collaborate, and at this stage the product owner is best qualified to offer some cohesion.

Two start-up companies have merged, and now more than 100 developers on eight agile teams are working on a common portfolio. Which agile practice or method can best ensure release coordination between the teams? A Scrum of Scrums B Mobbing C Scrumban D Feature-Driven Development

This answer is incorrect. The correct answer is 'D' FDD provides the most complete set of methods specifically for the needs of large software development projects.

A project is completed, but the Project Manager and project team members are being asked to do the following: -Troubleshoot and resolve technical issues -Evaluate new requirements -Make minor adjustments The Project Manager needs to ensure that the product developed by the project now has operational support. What should the Project Manager do? Choose only ONE best answer. A Since the product is still under development, continue to fulfill the requests. B Procure project acceptance. C Contact the project team, dismiss them from the project, and find a new project. D Execute the project hand off.

This answer is incorrect. The correct answer is 'D' In the Close project or phase process, the final product, service, or result is transitioned to the production support team. Documentation should be signed by the receiving group, agreeing to accept the final product, service, or result. Once signed, the owner is responsible for changes, adjustments and resolving technical issues.

A project manager implemented an approved change to manage a risk. Three (3) months after the implemented change, the project manager learns that the change did NOT produce the desired result, instead producing negative consequences. How can the project manager avoid this problem on future projects? A Update the probability and impact matrix after assessing any new risks. B Revisit or change existing assumptions after reviewing the assumption log. C Update the lessons learned register with the risk information. D Update the list on the risk register with the risk

This answer is incorrect. The correct answer is 'D' New projects should utilize organizational process assets such as lessons learned so they do NOT repeat the same mistakes. Updating the list on the risk register with this risk will leave a trail of useful information for future projects.

During an agile project, key stakeholders are expressing concerns about their lack of involvement. They feel disconnected from the project. The product owner agrees with these concerns and wishes to do something quickly. The iteration is coming to an end. What would be a good way to engage the key stakeholders at this stage? A Arrange the daily stand-up on video, so all stakeholders can join the meeting. B Arrange a meeting with the key stakeholders to discuss the iteration backlog. C Invite the key stakeholders to join the next iteration planning meeting and the retrospective. D Invite the key stakeholders to participate in the iteration review.

This answer is incorrect. The correct answer is 'D' The best approach is to invite the stakeholders to take part in the review, as the iteration is almost completed. This is the most direct and appropriate option to involve the stakeholders.

A company is merging two similar projects. The extensive business processes from each project need to be merged. The team wants to optimize the merged business processes, and they hire a consultant to help them. How can the team ensure knowledge continuity from both projects? Choose only ONE best answer. A Instruct the consultant to optimize the processes. B Create an archive from the projects so that team members can read it on their own. C Instruct teams to create new templates for processes and begin using and improving them iteratively. D Gather representatives from both teams to explore and define a mutually agreeable way of working (WoW).

This answer is incorrect. The correct answer is 'D' The best way to facilitate knowledge continuity from two merged sources is to create a benchmark quickly, prioritize the new way of working, and begin the work. When parties outside of the teams perform this work, the team members won't benefit from a first-hand experience. Archives are essential, of course, but creating them without mandating use often means that people rarely read them. Finally, creating new templates is a great idea, but that solution does not demonstrate a deliberate use of historical information, which is the point of knowledge transfer.

The project is overseen by a senior project manager. When a new project manager is added to the project, the sponsor asks the new project manager to develop the quality management plan. How should the new project manager proceed? A Postpone the development of the quality management plan by submitting a change request. Only proceed when quality metrics and quality checklists have been created. B Schedule a meeting with the customer to collect requirements and obtain benchmarking samples. C Schedule a meeting with the sponsor to obtain benchmarking samples and cost-benefit analyses. D Obtain established quality processes and plans from the senior Project Manager. Then, ask them for guidance in selecting the appropriate standards.

This answer is incorrect. The correct answer is 'D' The new project manager needs to consult with the senior project manager to find out what practices and processes are already in place.

A project manager is working on a software development project. Two customers are repeatedly submitting new feature requests. The completed scope definition for the product's next version release has already been provided to stakeholders. What should the project manager do next? A Ask to meet with the product manager, and discuss reducing the number of new requests. B Meet with the sponsor immediately to discuss project boundaries. C Meet face-to-face with stakeholders to set expectations. D Assess the scope management plan to see how changes in scope are managed.

This answer is incorrect. The correct answer is 'D' The scope management plan provides details on how project and product scope will be defined, validated, and controlled. It is needed to help control the scope of the project.

A hybrid municipal waste management project combines many brief administrative tasks with small-scale public works. An agile track makes good progress on key objectives, but small tasks are accumulating in the backlog. Most tasks can be done in one day but are dependent on unpredictable triggering events. Which approach would be most effective to clear out these minor tasks faster? Choose only ONE best answer. A Combine multiple minor tasks to make story sizes consistent with key objectives. B Reprioritize the backlog to favor the smallest stories and re-assign them daily. C Reprioritize the backlog on a daily basis so that recent triggers boost story priority. D Integrate the small tasks to either the Definition of Done or acceptance criteria.

This answer is incorrect. The correct answer is 'D' The stories will NOT be considered complete until associated small tasks are triggered and completed.

A hybrid municipal waste management project combines many brief administrative tasks with small-scale public works. An agile track makes good progress on key objectives, but small tasks are accumulating in the backlog. Most tasks can be done in one day but are dependent on unpredictable triggering events. Which approach would be most effective to clear out these minor tasks faster? Choose only ONE best answer. A Combine multiple minor tasks to make story sizes consistent with key objectives B Reprioritize the backlog to favor the smallest stories and re-assign them daily C Reprioritize the backlog on a daily basis so that recent triggers boost story priority D Integrate the small tasks to either the Definition of Done or acceptance criteria

This answer is incorrect. The correct answer is 'D' The stories will not be considered complete until associated small tasks are triggered and completed . Distractors are wrong because: - it is not clear if they have common dependencies (combining tasks) - reprioritizing the backlog daily is inefficient - reprioritizing by smallest stories does not account for the unpredictable triggers and slows progress on key objectives

A product owner has created a lot of epics and has started breaking them down into user stories. These high-priority user stories fulfill the definition of ready. At the iteration planning meeting, the product owner leaves after 2 hours. What should happen next? Choose only ONE best answer. A The team lead should draft the remaining acceptance criteria before starting the iteration. B The iteration planning ends after the estimate and team commitment. C The product owner should present the committed user stories with the key stakeholders before the iteration starts. D The team should decompose the user stories into tasks.

This answer is incorrect. The correct answer is 'D' The team should continue where the product owner stopped and complete this activity that began as a collaborative exercise with the product owner. The team can decompose the user stories into tasks, then estimate them before putting them on the board. They can continue this work for the rest of the iteration planning meeting.

A global organization is headquartered in a country that has just passed a law making it illegal for employers to contact employees outside of office hours. Because 85% of the employees live in this country, and the leadership team launched an initiative in employee wellness, the company has adopted the policy across the whole organization. However, just this weekend, the director of marketing sent an urgent email to the entire team demanding that they correct a mistake on the project prototype, ASAP! Two team members sent messages with a tone of panic to the team lead's personal phone. How should the team lead respond? Choose only ONE best answer. A Remind the director that the team is not required to work outside of office hours. D Assure the director that the team will address the problem next week and tell the team members who messaged to have a nice weekend.

This answer is incorrect. The correct answer is 'D' While you have every legal right to do nothing until Monday, this is a new policy, and your team members are panicked. Respond to both parties quickly and get back to your weekend! Respond to the director about the project only; you are not the enforcer of organizational policies. It will take a while for everyone to adopt the new rules, so escalation is an overreaction.

A project manager is uncertain about the duration of a new project and consults several groups of subject matter experts (SMEs). The first group advises that development can be finished in 29 days. The second group identifies some risks that could make the duration up to 46 days. The third group proposes a new development method that can shorten the time to 18 days. Using the Triangular estimation technique, what is the estimated development duration for the new product? A 28 Days B 31 Days C 32 Days D 36 Days

Using a Triangular Estimate = (Optimistic + Most Likely + Pessimistic)/3 = (18 + 29 + 46)/3 = 93/3 = 31 days

A project manager is uncertain about the duration of a project for a new product and consults several groups of subject matter experts (SMEs). The first group advises that development can be finished in 40 days. The second group identifies some risks that could make the duration up to 60 days. The third group proposes a new development method that can shorten the time to 20 days. What is the estimated development duration for the new product? A 20 Days B 40 Days C 60 Days D 30 Days

Using three-point estimating (Triangular Estimate) = (Optimistic + Most Likely + Pessimistic)/3 = (20 + 40 + 60)/3 = 120/3 = 40 days Beta Estimate = (Optimistic + (4 X Most Likely) + Pessimistic)/6 = (20 + (4*40) + 60)/6 = 240/6 = 40 days

A trend of stories is INCOMPLETE, and this becomes apparent at the end of iterations. Several team members worked on these stories and NO blockers were identified. How can the agile team resolve the situation? A Put the stories back into the product backlog and wait for a less intensive iteration to work on them. B Use the next iteration for a team spike to determine feasibility of completing the stories. C Put the stories in the blocked column and work with the product owner to remove impediments. D Work with the product owner to further break down the stories in the backlog and update the Definition of Ready.

When stories CANNOT be completed within one iteration, it is typically because the story is NOT broken down into small enough goals.

A project has the following characteristics: - Schedule performance issues occur due to low expertise levels of project resources. - Junior-level resources are NOT completing tasks in a timely manner. - Highly-experienced resources report that their junior colleagues are performing unnecessary tasks. In what two ways can the project manager enhance the performance of this team? (Choose TWO.) A Meet with the team leader to discuss the situation and decide if escalation to the project sponsor is necessary. B Implement a whole-team training program to address efficient working and task completion. C Work collaboratively with the team to design training and a checklist for task completion aligned with project goals. D Design a checklist for all team members. E Set up mentoring sessions within the team so that the experienced resources can coach the junior resources and work collaboratively.

Work collaboratively with the team to design training and a checklist for task completion aligned with project goals. Set up mentoring sessions within the team so that the experienced resources can coach the junior resources and work collaboratively. This answer is incorrect. The correct answer is 'C' 'E' Project managers should attempt to resolve issues using the tools and techniques available to them prior to changing the plan or escalating the issue. Providing training to those who need it will improve team performance and implementing a checklist ensures each team member is checking only what needs to be checked.