MKTG ch10
Dell hosted an online contest for innovative keyboard designs. This is an example of
Crowdsourcing
______ is a term that refers to the use of digital media to obtain opinions on the needs of potential markets.
Crowdsourcing
______ connects customers with marketers as well as other customers.
Connectivity
A LinkedIn profile resembles
a resume
About ______ of Americans participate in online discussion forums.
20%
McDonald's received negative publicity concerning the content of their hamburgers. The information in the report was incorrect. Part of McDonald's response is to create a web-based journal that gives accurate information about McDonald's ingredients. This journal is an example of a
Blog
Which social networking site asks its members "What are you doing?"
The Internet has changed the way the managers at Chick-fil-A communicate and develop relationships with their customers and their
employees
Visitors to the Disney website have the ability to regulate the information they view and the activities they participate in. This is an example of
Control
______ refers to customers' ability to regulate the information they view and the rate and sequence of their exposure to that information.
Control
A new trend in video marketing is the use of
Amateur filmakers
Pizza hut has restaurants in India where Joiners make up the majority of the online population. To match their marketing efforts with the characteristics of the population, Pizza Hut should
Create a fan page and invite consumers to post their thoughts
The ability to process orders electronically and increase the speed of communications via the Internet reduces
Distribution costs
_______ uses the Internet and mobile and interactive channels to develop communication and exchanges with customers.
Digital marketing
Electronic media that function using digital codes are called
Digital media
______ are more consumer-driven than traditional media.
Digital media
Which of the following refers to the strategic process of distributing, promoting, pricing products, and discovering the desires of customers using digital marketing.
Electronic marketing
Using cutting-edge technology in association with social networks and blogs in order to assist in workplace connections is referred to as
Enterprise 2.0
Crate and Barrel uses ________ to market themselves visually by displaying snapshots of company events, staff, and products.
Flickr
Fan Pages are a(n) _______ way for companies to advertise their goods and services while also garnering information about consumers.
Inexpensive
Blockbuster has set up a website that enables customers to converse with the company. This is an example of a(n) ______ website.
Interactive
The Disney website is missing _______, because the website does not offer the opportunity for customers to directly communicate with Disney employees. Customers cannot express their needs and wants directly to the company.
Interactivity
_______ allows customers to express their needs and wants directly to a company in response to its marketing communications.
Interactivity
Anyone who becomes a member of MySpace, Twitter, Facebook, or other social networking sites is a
Joiner
Google offers people the opportunity to join a variety of groups, ranging from different religions to nationalities to hobbies. There are nearly half a million groups from which to choose and connect with other members. Which online user would be most likely be interested in these groups?
Joiners
The first modern social network was shut down due to
Lack of interest
General Motors communicates with consumers and stockholders via social networking. Which site would be the most beneficial for GM to post its stock information on?
Due to increasing consumer demand, many television networks are creating ______ of their shows.
Podcasts
__________ are free online publicity that helps the company
Positive customer reviews
Walmart has stores in China where Spectators make up the majority of the online population. To match their marketing efforts with the characteristics of the population, Walmart should
Post on blog and websites
______ relates to perceptions of value and is the most flexible element of the marketing mix.
Pricing
LinkedIn is a social networking site geared toward
Professionals
The Internet can be referred to as a ______ medium because users determine which websites they are going to view.
Pull
As digital communication technologies have advanced, it possible for marketers to
Reach markets that were previously inaccessible
Digital media such as blogs allow marketers to interact with prospective customers in
Real time
IHOP is active on Facebook for the purpose of engaging in ______ marketing.
Relationship
When using Facebook Fan Pages, companies must dedicate time to ________ in order to make Fans feel connected.
Respond to fan posts
Sam's Club has developed a website that allows employees to create a profile and connect with co-workers for the purpose of getting acquainted and building a work related network. This is an example of a
Social network
Johnson & Johnson learns about consumer needs by understanding the environment in which a product is used and the different applications of the product. The company uses _______ as a research tool to gain this information.
Social networking
According to Nielsen Marketing Research, consumers spend more time on ________ than e-mail.
Social networking sites
If you want to read what other people think about products, movies, or world events, Google has online forums and blogs that are readily accessible. ______ would most likely want to simply read the opinions of others.
Spectators
Of the online user segments in The Social Technographics Profile, the largest group is most countries is
Spectators
______ are online users who do not participate in any digital online media.
Spectators
______ are those consumers who read what other consumers produce, but do not produce any content themselves
Spectators
Which of the following statements is true regarding Fan Pages on Facebook?
The are inexpensive and easy to produce
Two trends that have caused consumer-generated information to gain importance is
The increase of consumers sharing their opinions through digital media and the consumer's mistrust of info from corporations
Toys-R-Us is almost finished building a new store and will soon be having a grand opening celebration. Management wants to build excitement and anticipation for the event. Which social networking site would Toys-R-Us use to post multiple updates each day on the store's progress?
______ are computer-based online simulated environments that involve participants.
Virtual realities
Fan pages use _____ to help companies keep track of information on who is becoming a fan of their page.
Widgets
A ______ is a type of software that creates an interface that enables users to add or edit the content of some types of websites.
Wiki
Some companies use ______ as internal tools for teams working on a project requiring lots of documentation.
Wikis
The fastest-growing group on Facebook is
Women 55+
The most popular video-sharing website is
YouTube
Online surveys can serve as an alternative to
mail surveys, telephone surveys or personal interviews
Consumers are changing ______ and consumption behaviors as a result of emerging technologies.
their information searches
Marketing strategists say businesses ________ consumers via social media
should connect to
Through the Disney website, consumers can access in-depth information about Disney products, movies, theme parks, the corporation, and anything else related to Disney. This is an example of one of the characteristics that distinguish online media from traditional marketing, namely
Accessability
The ability to obtain digital information is referred to as
Accessibility
JC Penney's website encourages visitors to register in order to maximize their use of the site. By gathering information about a consumer before a purchase is made, JC Penney is practicing
Addressability
The Disney website has a special link for educators that allows them to download educational videos pertaining to various subjects and grade levels. Educators are asked to register online with further information about their needs. This is an example of
Addressability
The ability of a marketer to identify customers before they make a purchase is called
Addressability
Which of the following characteristics distinguish online media from traditional marketing?
Addressability, interactivity, accessibility, connectivity and control
_______ facilitates _______, as it enables customer engagement to facilitate product innovation.
Addressability/relationship marketing
A(n) ________ channel provides the opportunity for a marketer to customize promotions.
Addressable
MySpace has experienced difficulties competing with Facebook, in part because of its reputation as more of a ______ site than one for keeping in touch with friends.
Dating
Interactive links on websites can help advertising move away from being an intrusion to
Developing relationships
Sonic communicates with its customers through _______, which is the most popular social networking site in the world.
The average Facebook user becomes a fan of several ______ each month.
Fan pages
Due to consumer concerns over privacy, the _______ is considering regulations that would limit the amount of consumer information that marketers can gather online
Federal Trade Commission
Consumers can order a computer through Best Buy's website and pick up the computer at the store. This type of delivery is called
Site to store
Digital media have created opportunities for companies to
Target specific markets
______ of online shoppers read ratings and reviews before making a purchasing decision.
Over 3/4
______ monitors social networks for fraudulent accounts and assist their clients in removing the deceptive accounts.
A brand-protection firm
Craigslist wants to know which social networking sites drive the most traffic to the Craigslist website. The best way to gain this information is through
A digital media measurement system
________ can use social networking sites.
Any sized company
Home Depot has an iPhone icon that allows users to match colors in photographs with the store's selection of carpets. This is an example of a(n)
Application
One of the fastest-growing areas in mobile technology is the creation of ______ that help consumers to access more information about businesses
Applications
Smart phones and PDAs contain _______ that help consumers access more information about businesses.
Applications
Hobby Lobby encourages customers to post feedback on their company website because customer-generated content appears more ________ than corporate messages.
Authentic
Redbox has established outlets in the simulated environment of Second Life. Your _____ is able to rent a movie from a Redbox.
Avatar
______ are web-based journals in which writers can editorialize and interact with other Internet users.
Blog
Sears sells online through its website, while also selling through physical store locations. This type of retailing is referred to as
Brick-and-clicks
Google is the ultimate website for people who want to collect information. Google started out as a search engine and then expanded into offering many other services. ______ were Google's initial target market.
Collectors
______ are people who gather information and organize content generated by critics and creators.
Collectors
______ usually constitute a smaller part of the online population than the other groups.
Collectors
Northface launched a promotional campaign using various forms of digital media. In order to evaluate the success of the campaign, Northface should
Compare sales before and after the campaign was launched
Disney's Fan Page on Facebook allows people to link with other Disney enthusiasts. This is an example of
Connectivity
The Disney website offers users the ability to create a character or a comic. You have the option of allowing other people to view and comment on your new creation. Which characteristic of e-marketing is being utilized here?
Connectivity
_______ involves the use of digital networks to provide linkages between information providers and users.
Connectivity
Parker Brothers has posted on-line cash rewards for consumer reviews of their games. In doing so, Parker Brothers is striving to utilize
Consumer-generated marketing
Coca-Cola entices consumers to their website through contests and games, but they cannot force people to visit their website due to the ______ characteristic of online media.
Control
Consumers who act as ______ are becoming increasingly important to online marketers as a conduit for addressing consumers directly.
Creators
Google can give instructions on how to construct almost anything, from a house to a science experiment. As for online applications, you can learn anything from developing your own website to starring in a video. Google's "how to" features would most likely appeal to
Creators
Red Bull has started introducing new products and information to bloggers in the hope that they will pass the information on to their online followers. In this case, the bloggers are
Creators
______ are those consumers who construct their own media outlets, such as blogs, podcasts, consumer-generated videos, and wikis.
Creators
Toyota encourages customers to post reviews on their company website in the hopes of increasing the company's
Credibility
Through Google, people can comment on someone else's blog, post product reviews, or contribute to a wiki. ______ would most likely participate in this kind of activity.
Critics
______ are people who comment on blogs or post ratings and reviews.
Critics
______ is a popular photosharing site on the Internet.
Flickr
KFC has restaurants in Mexico where Inactives make up the majority of the online population. To match their marketing efforts with the characteristics of the population, KFC should
Focus more on traditional promotion rather than social networking
As a result of the increasing usage of digital media, some of the marketer's control over dispensing product information has been placed
In the hands of the consumer
Larry is job hunting and has made a profile that contains his educational background, job experiences, and qualifications. Which website would be the most beneficial for Larry to post his profile on?
Which of the following websites allows companies to search the network for potential employees with particular skills?
Sony launched an online campaign that prompted people to visit the Sony website. In order to evaluate the success of the campaign, Sony should
Monitor the website to see if web traffic increased after the launch of the campaign
Consumers' tendencies to trust other consumers over corporations
One trend that has caused consumer-generated information to gain importance is
The increase of customers using digital media to publicize their own product reviews
One trend that has caused consumer-generated information to gain importance is
______ includes any attempt to intentionally conduct dishonest activities online.
Online fraud
_______ are audio or video files that can be downloaded from the Internet with a subscription that automatically delivers new content to listening devices or personal computers.
Podcasts
The attrition rate for digital media channels is
Very high
