MNGM Exam 2

Baran wants to begin drug testing applicants before he hires them to work for his hotel. Which of the following is true and sound advice for Baran?

Baran should test every applicant in the pool or none at all.

In the ________ stage of Kurt Lewin's change model, managers try to instill in employees the motivation to change, encouraging them to let go of behaviors that are resistant to innovation.

Unfreezing

When there is a climate of mistrust, employees

are less likely to accept change.

Learning to listen and resisting defensiveness are steps toward becoming

better at receiving feedback.

The question "What was the best idea you ever sold to a boss or coworker?" would be used in a(n)

behavioral-description interview.

Georgie's Orchards, a firm that grows, processes, and cans peaches, uses a ________ structure that separates workers based on their tasks or special skills.

functional

When a grocery store chain adopts a new practice of its competitors by staying open 24 hours a day, requiring employees to work flexible schedules, it is implementing a(n) ________ change.

innovative

Much to the chagrin of established firms, one clear supertrend is that products and services must get to market faster because

more competitors are offering targeted products.

A company dress code and award ceremonies would be part of

observable artifacts.

A(n) ________ is a system of consciously coordinated activities or forces of two or more people.

organization

To explain how to initiate, manage, and stabilize planned change, Kurt Lewin developed a model with three stages. Choose the correct three.

unfreeze, change, and refreeze

A ________ is a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways.

change agent

Applications, résumés, interviews, and employment tests are all ________ tools.

selection

Workers who face discrimination in their jobs in the United States can file a complaint with the

Equal Employment Opportunity Commission.

Yasuf works as a certified nursing assistant (CNA) for his county's human development center. Because the center needs multiple CNAs working at all times, Yasuf frequently earns overtime pay by working more than 40 hours in a week. Overtime protections were established by the

Fair Minimum Wage Act.

After three patients sued Guardian Manor, an assisted living facility, for neglect, missing medications, and improper nutritional offerings, Ivana, the CEO, wants to encourage employees to speak up more and to be comfortable voicing concerns. Which of the following would be encouraged by Ivana?

George tells a story about a time when Guardian Manor was first starting out and how the employees banded together.

________ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

Performance management

Before setting the objectives of L&D, managers should

determine the needs or skill gaps that need to be improved.

Sadiya, who owns a dance studio, consistently reminds her employees that dance lessons are a luxury for customers, so they should be both informative and fun. By making these statements, Sadiya is

explicitly stating values and norms preferred by her organization.

The chain of command is also known as the

hierarchy of authority.

Although they may be subtle, when considering forces for change, job dissatisfaction, absenteeism, and low productivity represent

human resources concerns.

As CEO of a successful tech start-up, Ricardo likely understands that ________ hinges on taking risks and can result in failure.

innovation

A financial services company with insurance, investments, mortgages, and banking divisions is best characterized as having a

product structure.

A boundaryless organization is one that

is fluid and highly adaptive and whose members come together to collaborate on common tasks.

Kylie has been practicing repeating phrases such as, "I know I don't wear the latest fashions, but I am comfortable. Surely others feel like I do." Her boss has also told her to consider meditation as it can help her practice these

self-affirmations.

Victoria, a shift manager in a shoe factory, directly supervises 40 employees on her shift. The 40 workers who report directly to Victoria represent her

span of control.

A hierarchy culture has an internal focus; it values ________ over flexibility.

stability and control

The essence of ________ is that organizational culture, structure, and HR practices must align to achieve the company's strategies.

strategic human resource management

Resistance to organizational change is considered to be the interaction of three causes: employee characteristics, change agent characteristics, and

the change agent-employee relationship.

When the two newly hired analysts compared notes, they found that their interviews had been quite different. Each was long and involved, but the content of the questions varied based on previous employment and education. This means the hiring manager used ________ interviews.

unstructured